Blink Reviews

Pros

In searching for a new communication platform, I thought I knew what I was looking for and which company I would go with. Blink was added as just another platform for comparison. However, during my first demo, I was convinced this was the right choice. It ticked off all the boxes: top down communication, bottom up communication, side to side communication, individual and group chats, an information repository, and one of the best price points of (in my opinion) even inferior platforms. Plus, they were up front about all costs, so I didn't have to worry about a surprise invoice I would have to explain.

Cons

There are a few small functionality issues I have had since getting into the platform (such as not having control over what shows up under an employee name or what is displayed in the Directory), but I have been assured the team is adding my suggestions to their list and looking into how we can work around the other issues.

Pros

- Ability to share and communicate with all employees or with individual teams
- Quick and helpful responses from Blink staff/developers -- willingness to go above and beyond to meet our company's needs
- Allows for multiple administrators at different levels
- Ease of use
- Ability to communicate privately -- staff can even contact our CEO and get a real-time response
- Real-time chat
- Search feature
- Ability to use on smartphone and PC

Cons

When we first started using Blink, posts were limited to one attachment each, which has since been updated. Blink has evolved quickly and quite honestly we have zero complaints.

Pros

Simple IM app and the newsfeed like appearance of the home page. Some limited integrations, calendar works well.

Cons

Lacking in support for 3rd party apps, no ability to view documents in the app only have attachments.

Pros

- free for up to 20 users
- great alternative to a company intranet / communication portal for the micro businesses who want to share their management system documentation with field staff and don't want to fork out expensive licences with Microsoft for similar products like yammer / SharePoint.
- if you are IT savvy and know how to build microapps feature will draw your attention.
- Can download on android and iOS devices
- Has a desktop app for windows and iOS devices

Cons

- you have to purchase the premier package at a monthly cost per user to do branding. It would be good if there was a fixed fee per month for up to 10 users for the small companies e.g. £20 plus VAT.

Pros

It's super easy to set up and use. The team at Blink are always quick to respond, listen to feedback and suggestions for future features.
Integration with some business applications have been useful for daily updates.

Cons

Now that they've allowed multiple photo uploads and direct video posts I can't think of much else. Permission levels could do with more rejigging as most things if you're not admin you can't control perhaps there could be something inbetween admin and user.
Also if you're not part of a team you can't post to that news feed - however there are times when someone from one team might want to post something to only a couple of teams but not the whole company and that's not easily achieveble. Perhaps "team admins" can post to other team news feeds and just not see any of the feed other than their own post?
Perhaps business collaboration tools could be more advanced?

Pros

Since we have introduced Blink to the company we have found that our communication channels have been revolitionised. We expected that we would be able to improve the comms from the business to staff however we've been blown away at how much we've benefited from the staff being able to communicate clearly with us.

Cons

The feed rolls through very fast and so messages can get lost - however I would point out that this feedback has gone to the team at Blink and Featured posts have been created to enable specific posts to remain high profile.

Pros

Function, user friendly and the team at Blink. They understand the business we are and what the objective was to deliver to the frontline workers.

Cons

We need understand further before we can express any con's at the moment.

Pros

Blink provides me with an excellent way of communicating with colleagues and getting company updates out to the wider business. I find it better than email as it has a more natural flow and much more efficient as you can create multiple relevant chats and groups for all your requirements. Notifications are great and it intergrates with all my other apps.

Cons

I'm looking forward to the getting an update to enable messages to be sent after being offline, this would enable
Me to use offline and keep up to date with chats.

Pros

Must have work place communication on a plat form that people are familiar with making on boarding a dream

Cons

My only criticism is that when on boarding you have to them re enter the employee to add there details such as payroll information.

Pros

Excellent way to communicate between employees on a one to one basis and also public posts for a whole group to see

Cons

If you add an image into a reply you can't also comment on the image in the same reply.

Pros

After several false starts with other applications, the team quickly adopted Blink. Within two weeks we had rolled out Blink as the tool of choice. We are distributed over two offices and/or on customer site - so having a central messaging tool that everyone uses is great. New joiners find it easy to learn/use.

We have some company-wide channels, individual team channels, lots of ad hoc groups, and then normal direct messaging. Due to the ease of use we use it regularly to bring small/ad hoc project teams together in order to share documentation and messaging.

The fact that there is a desktop app, a web app, an iOS app and Android app means Blink can be used where ever you are. We like the lightning-quick search, have linked it to both Jira and Office 365, and have plans to extend it with an in-house Bot.

New features are released on a regular basis and if we have any questions then we have found the support to be very quick and helpful.

Cons

The main limitation is that we still need to use a separate application for screen sharing and voice calls. It would be nice if this feature was added. However, we would rather use Blink for messaging and sharing than go to product that was a unified platform but a poorer experience. For that reason we still currently use Skype for Business for voice and screen sharing but have chosen not to use Microsoft Teams for colloboration as we think Blink is a far better experience.

Pros

It's all the small stuff this does apart from being a great messaging app, naturally builds culture within teams and the business. Gives my people the ability to reach out at any time on any device to ask questions and to be helped. Our EPG is linked (via API) and it's a great way to get good automated snap shots awhile on the move... even alerts. We get the ability to message all our people at once in emergency situations (came in handy when the beast from the east arrived)

Cons

It's quite fresh but still packed with features, the development cycle is really agile. When we have an issue its usually fixed within a couple of days to a week. We hit a couple of bugs in the early days but we were supported and kept up to date on progress.

Pros

This is more than just a messaging app, a great one at that, It enables teams of staff to interact and collaborate with each other enabling a variety of benefits to arise. Some of these benefits include a growth in culture amongst teams and the business, the ability to contact others regardless of time, location or device and the simple yet effective layout of the App has made it more appealing and enjoyable to use. The App allows people to contact all teams during emergency situations. This proves effective during unprecedented events such as the recent 'Beast from the East'. Mostly we like the ceiling of the product. Many products in their early days are plagued with bugs and developmental issues, however, this software has had very few, this is a huge positive as this is rarely the case for new software, this puts the software in a league of its own.

Pros

Blink is a good way of getting information out to colleagues across different areas of the business.

Cons

Would be nice to be able to post in different styles of font. Bold/italic etc.

Sometimes users have issues opening attachments.

Pros

The use of "teams" work really well, it means that i can get the message across in a simple and easy fashion to a select group within a targeted conversation. Ultimately this results in less email chains but successfully keeps everyone in the loop.

Cons

Connectivity on the mobile is an area for improvement but other than that, i love using this everyday.

Pros

The Feed works great. It pulls everything you need into one space. The messaging side of Blink works very well. Instant messaging, teams, spaces - very easy to use.

Cons

Offline working would be nice, but these days everyone is online for the majority of their workday, so just a minor nice to have.

Pros

Excellent app to communicate with different project teams.
Can integrate with other software through Bots. We can post reports from our back office system to specific project groups on Blink using the API.
First class customer service. The Blink support team are always there to help me with API integration.
New features added regularly.

Cons

Rarely have any issues but the support team are always there to help me out with the API integrations.

Pros

Able to chat to people quickly and easily without disrupting them. More efficient than emails and less formal. Promotes a more friendly environment in the workplace. I like the tea round and gifs! Also like that you can share attachments and images.

Cons

Sometimes inappropriate gifs (racist, sexual content etc) I also don't like that it tracks your usage but does not make that clear from the outset and doesn't appear to have an option to switch that off. In general I am not clear on what information others can see about my messages and activity so I would like more clarity on that.

Pros

Blink has some neat features like email search via its platform through single sign ons. It has a hub that makes important work docs painless to find/use immediately. Chat is great and quick.

Cons

Notifications need to be improved. The team worries that messages fade into obscurity rather than being seen by appropriate parties.

Pros

Much more modern and intuitive than the other tools I use at work. I like how it doesn't confine, I'm able to integrate it with day to day work flows and interact fluidly with those both in and outside my organisation. Professional, modern, fun and effective.

Cons

I use the app so much I greedily want more integrations so I can use it across even more workflows.

Pros

It's not just just a Facebook type, it's so much more work related with tools that directly relate to my job.

Cons

It's viewed by everyone, including senior management and it's always there even during your time off.

Pros

Ease of use and the ability to get information out as often as needed and the reach that it provides.

Staff can access and consume at a time that suits them.

Cons

Was the video feature and having to upload from youtube for example but no longer an issue since you can upload a video direct now.

Pros

This product is very easy to use, there are many similarities to certain social medial platforms which makes the users feel at ease when using it. It’s extremely handily having all the information at your finger tips.

Cons

I feel that there should / could be an option for either calling or Video calling not necessarily for the users maybe for admins or managers to contact the employees who are sick etc (this would have be perfect during the pandemic)
Unlike other types of social media platforms (I know this is in house) there is the facility to block or ignore others for 30 days this could be a good option in the future.

Pros

Made communication with staff easier quicker and a lot better

Cons

Not being able to upload more than 1 image

Pros

Ease of use, personalization, cross-platform/device support, encryption and the support we've received from the Blink team

Cons

None yet. I can't believe more people aren't using it - it's a tool we've really come to rely on. We have a team spread all over the country and this keeps us all connected