MRI Software

4.3 (81)
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Cloud-based real estate and investment management software

Overall rating

4.3 /5
(81)
Value for Money
3.9/5
Features
4.2/5
Ease of Use
4.1/5
Customer Support
4.2/5

89%
recommended this app
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81 Reviews

Randal
Overall rating
  • Industry: Government Administration
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Service is the Key

Reviewed on 2020/06/16

Excellent. We are getting service when we need it.

Excellent. We are getting service when we need it.

Pros

There are lots of good software available for housing and redevelopment authorities, but the key to making it work is the service behind the software. MRI Software gives us that service. Also, they are always innovating and that is much appreciated. Time can go by fast and before you know it, you are working with obsolete software if innovation is not constant.

Cons

Sometimes we would appreciate a little bit more interaction with MRI.

Response from MRI Software

Thank you for your great review, Randal! We are ecstatic to hear you are happy with our customer service and appreciate our innovative nature! We look forward to interacting with you and your team more in the future.

Colleen
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

MRI Software Review

Reviewed on 2020/07/23

We have a fairly small real estate company. We only do commercial properties in MRI currently (not...

We have a fairly small real estate company. We only do commercial properties in MRI currently (not multi-family yet). We decided to start using MRI upon forming the company knowing we were growing rapidly. We only have about 250 commercial leases so the total software cost is probably expensive on a per lease basis but it is well worth having it in place now instead of using something cheaper and then having to do a large complex implementation. My overall experience with MRI is positive and would recommend to anyone in the industry.

Pros

Been a user of MRI for many years. I implemented it twice at two different companies but have used it at three companies. I have used web and windows version. I like the software because it is easy to use and implement. But the greatest benefit in my mind is the customer support and customization that is available. MRI has always been very responsive to helping me address my needs whether it be an issue with the software, a mistake I made or a customization question.

Cons

I wish the communication center was quicker. We use the web version and sometimes the reports take several minutes to become available and sometimes the messages don't appear at all and we have to logout and get back in to reset.

Response from MRI Software

Hello Colleen,
Thank you so much for taking the time to leave us a great review! We are happy to hear you have used MRI Software in your various positions and enjoy our stellar customer support! We look forward to working with you for many more years to come!

Kirk
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Very poor customer service and old and broken down program

Reviewed on 2023/05/10

Very poor. The company almost intentionally sabotages its clients business. No cooperation...

Very poor. The company almost intentionally sabotages its clients business. No cooperation whatsoever

Pros

The modules of mri are not integrated and many products have large flaws and bugs.

Cons

Very expensive and poorly designed products with no meaningful product support

Annette
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Intuitive and easy to use and manage.

Reviewed on 2017/06/09

Pros

This product is easy to navigate through for end users. There is a wide variety of App add-ons available to expand based on your needs, with many that integrate seamlessly. Above all else, the Customer support is OUTSTANDING!! There is always a pleasant, knowledgeable voice on the other end to assist you in a timely manner.
MRI is always working on incidents within the system and releasing CMU's.

Cons

As an Administrator, I would like to have more access in the training portal to administer users and see some improvements made to the Training modules. In regards to the courses themselves, the videos need to be edited in order for them to register as being completed properly and it would be beneficial to have the next courses start automatically. Users are confused when trying to navigate through courses and the site in general.

Kelly
Overall rating
  • Industry: Individual & Family Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My Review LOL

Reviewed on 2020/06/11

We use MRI for our Housing Data Base. I have found it to be extremely helpful, and the tech...

We use MRI for our Housing Data Base. I have found it to be extremely helpful, and the tech support team is absolutely amazing.

Pros

I think its very user friendly. I wish it were a little easier to navigate between different sections. It would be awesome if we in occupancy and were able to jump over to that tenants TARS page, instead of having to do a search in both.

Cons

My least favorite part is the utility allowance module. It isn't very user friendly.

Response from MRI Software

Hello Kelly,
Thank you for your outstanding review and ratings!! We are so happy to hear that you are pleased overall with our platform and we certainly appreciate the feedback you provided below! We are constantly looking for ways to improve for our customers.

Angela
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easier than previous answering service!

Reviewed on 2019/10/14

It's nice not having to turn the answering service on and off every morning and evening or anytime...

It's nice not having to turn the answering service on and off every morning and evening or anytime I leave the office. I also love that it gives the caller a choice to help direct their call to whoever will be able to address their concern or answer their question through a message. I like that we can send a rapid response without having to call every person back in the event of a maintenance emergency.

Pros

I like that I can set it up in advance and schedule who will be notified when a call comes in and that it's automatically going to answer rather than me having to turn it on and off every time I will be out of the office.

Cons

Some of the features were confusing at first but I was able to play around and figure it out with some use.

Angie
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

MRI Software

Reviewed on 2023/08/17

I love MRI. It's easy to use, has many features such as Report Gateway, that provide a shortcut to...

I love MRI. It's easy to use, has many features such as Report Gateway, that provide a shortcut to getting my work done.

Pros

Very user friendly, a good all-around tool for Property Management accounting. There are many features that just make my job easier.

Cons

Some setup can be difficult to do without MRI assistance (CAM Reconciliation; B & F), but the cost to have them do it is pretty high.

Teresa
Teresa
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Everything I need right at my finger tips!

Reviewed on 2019/01/17

MRI is a great management software, but lacks things I was looking for like self teaching tutorials.

MRI is a great management software, but lacks things I was looking for like self teaching tutorials.

Pros

I have a variety of reports available to help me track rents, delinquency, budgets, and much more.

Cons

I feel you must have training to fully use this software, it is not self learner friendly.

Response from MRI Software

Hi Teresa,

Thanks for giving us a thoughtful review! I'm happy to hear that the reports have the flexibility you're looking for.

I'm sorry you haven't gotten the training resources you need. We have a variety of training options available that I'd be happy to connect you with.

Could you please email me at [email protected] and I will point you to the correct resources?

Best,
Matt Harrell
MRI Software

Rebecca
Overall rating
  • Industry: Real Estate
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best Accounting Software out there

Reviewed on 2020/04/20

It's very user friendly, has more options than you would probably ever use and it's somewhat...

It's very user friendly, has more options than you would probably ever use and it's somewhat reasonably priced compared to Yardi.

Pros

We use it for our accounting for tenants and payables. This is the most user friendly software there is out there for property management. My favorite by far.

Cons

It is not as compatable with other systems like Yardi is that's why people tend to use Yardi more than MRI.

Response from MRI Software

Thank you for the great review, Rebecca! We are thrilled to hear you're happy with our user-friendly property management software and are proud you call our solution a favorite! We look forward to serving you and your team for many years to come!

-The MRI Team

Denise
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Pros and Cons of MRI

Reviewed on 2020/06/16

I have been using MRI for 15+ years. I find it to be very dependable and is growing with the...

I have been using MRI for 15+ years. I find it to be very dependable and is growing with the industry

Pros

MRI software is user friendly. It oesn't have a lot of bells and whistles but the basics work. Other products that have all the bells and whistles fail with the basics.

Cons

Report design is difficult, tutorials are not helpful. MRI support is very slow to respond and could take weeks or longer for a resolution.

Response from MRI Software

Hello Denise, thank you so much for your review. We are glad to hear you enjoy our user-friendly platform. We appreciate your feedback regarding support and tutorials. We will be in contact with you and the team to remediate this.

April
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

MRI Callmax

Reviewed on 2020/06/11

I have had no issues with MRI and our customer service person, [SENSITIVE CONTENT HIDDEN] is...

I have had no issues with MRI and our customer service person, [SENSITIVE CONTENT HIDDEN] is awesome!

Pros

1.We really like that you can get messages so many different ways.
2. We like that it records the call between maintenance and the resident on emergency calls.
3. It is great that you can record a message if you have a temporary change.

Cons

1. The call back feature that blocks the personal number is only available in the emergency maintenance mailbox. All other mailboxes it shows the phone number.

Response from MRI Software

Thank you so much for your review, April! We are happy to hear you are pleased with the overall features of our products and think our customer service is awesome! We look forward to continuing our partnership for years to come.

Jason
Overall rating
  • Industry: Human Resources
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Value packed software, accounting rich with strong ability to integrate w/ other software

Reviewed on 2017/09/07

easier than most other accounting software

easier than most other accounting software

Pros

The detailed accounting from tenant management, work orders . It made it easy to identify costly tenants and variances in my budget.

Cons

not the easiest software to train new employees on, and was extremely difficult for prospecting with new renters compared to my experience with Yardi and OneSite. Also, it would let half information process in the system (such as work order with no info or category) this should have popped up w/ error box to be able to submit.

Peggy
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Boston Post Review

Reviewed on 2020/06/23

program does what it is intended for.

program does what it is intended for.

Pros

Product is very user friendly for the end user.

Cons

Program has several instances that could be minimized by the number of steps it takes to get to the end.

Response from MRI Software

Thank you for your great review, Peggy! We appreciate you taking the time to leave some kind words about us! We are happy to hear you enjoy our user friendly platform and your feedback on the product. We will circulate it back to the team!

Anastasia
Anastasia
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Property management software

Reviewed on 2023/10/26

Pros

The new user interface is very clean and modern looking. Easy to use

Cons

Implementation was tough and still working put some bugs with affordable housing

Oscar
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

MRI User Review

Reviewed on 2020/06/18

My experience has overall been positive.

My experience has overall been positive.

Pros

It is user friendly and has good reports and a big fan of the budgeting module.

Cons

In the MRIX I don't care for the bank reconciliation feature compared to the Windows version.

Response from MRI Software

Thank you for your great review, Oscar! We are happy to hear you're experience overall has been positive! We appreciate your feedback on the bank reconciliation feature - we will circle that back to the team.

Mary
Mary
Overall rating
  • Industry: Commercial Real Estate
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Preferred Property Management Accounting software

Reviewed on 2018/11/11

Have always been trained by my company users. Not sure if MRI offers training directly for users,...

Have always been trained by my company users. Not sure if MRI offers training directly for users, but would like be a more valuable perk or selling point if it were included with the license.

Pros

Various reporting functions and able to customize reports tailored to specific owners.

Cons

Not the most user friendly. I have used the software for over 12 years now and still learning new things.

Rosa
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Been using this software for more than 20 years very user friendly

Reviewed on 2017/10/04

Automation, structure, speed.

Automation, structure, speed.

Pros

Modules are very easy to use. Admin role is very straight forward especially for user security. Able to fix quite a few things behind the scenes through SQL.

Cons

WEB side a bit cumbersome not as fast as the windows. Budgeting module lacking needed reports. Recoveries module not as user friendly as the rest of the software.

Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Been using MRI for almost 10 years

Reviewed on 2019/07/06

Able to run reports with ease; Is user-friendly. Support is always available.

Able to run reports with ease; Is user-friendly. Support is always available.

Pros

Ease of setting up resident files; accessibility of reports and ease of running reports. Ease of processing statement of deposits; works well and integrates well with other software products.

Cons

Works slowly and program often freezes.

Rebecca
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Not just for Property Management

Reviewed on 2016/11/03

I've used MRI for over 10 years. When taking a new position with a real estate firm, that does not...

I've used MRI for over 10 years. When taking a new position with a real estate firm, that does not do PM, I pushed to change systems from MAS90 to MRI. Such a great change! The functionality of the system is wonderful, and we love how we can run consolidated reports.

Pros

User friendly

Cons

Nothing about the software, however I don't love the annual increases we pay to use it.

Faith
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

MRI Software helps

Reviewed on 2019/08/08

Pros

We use MRI Software for our after-hours calls and answering service. It keeps everyone in the loop and keeps us connected when we need to be.

Cons

Sometimes the messages don't come through completely, calls drop.

Patricia
Overall rating
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

5 years with MRI Software

Reviewed on 2020/07/21

I use MRI Software to manage our fixed assets. I can look up net book value, disposal costs,...

I use MRI Software to manage our fixed assets. I can look up net book value, disposal costs, depreciation, and create ad-hoc reports with ease.

Pros

The integration process was fairly easy. The software is very user friendly and the customer service is the best I've ever seen for such a product.

Cons

I don't have any complaints about this software.

Response from MRI Software

Hello Patricia,
Thank you for your amazing review! We are so happy to hear you love our Fixed Assets Software and the integration process was easy. Thank you for taking some time to leave your kind words we appreciate it! We look forward to working with you for many years to come.

Ryan
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

MRI Works Great

Reviewed on 2022/05/12

Pros

Easy to calculate CAM's track leases and apply collections

Cons

Tables make some corrections or adjustments cumbersome

Jennifer
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Review

Reviewed on 2019/12/10

Not good. Was not easy to use or navigate. Customer service was okay, but could be better for the...

Not good. Was not easy to use or navigate. Customer service was okay, but could be better for the price.

Pros

Nothing. It was difficult to use and was not user friendly at all.

Cons

Everything. Nothing about this software is good.

Response from MRI Software

Hello Jennifer,
Thank you for your review of MRI Software. I am so sorry to hear your experience with us was anything less than stellar. We take your review very seriously and would like to know how we can better serve you.

Please send me an email at [email protected] so we help fix our standing with you and your team.

Veronica

Kadi
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Accounting Assistant Review

Reviewed on 2018/11/21

Overall, i like MRI - i just think it could be more modern.

Overall, i like MRI - i just think it could be more modern.

Pros

Researching items is easy due to the multiple filters and fields you can use to narrow down the results of your search. Being able to sort items by column also makes it easier when doing large bank reconciliations.

Cons

The look of MRI software is very outdated. It is also very easy to put something in the wrong period (ie 2081 rather than 2018) but it is very hard to fix a mistake like that. It would be nice to have more prompts to warn you before making some mistakes.

Response from MRI Software

Hi Kadi,

Thanks so much for your thoughtful review! We're glad that finding items in the platform is easy for you!

We're always looking for customer feedback to make the product even better. Could I kindly ask that you reply so that I can get you in touch with the right people on our team to get your feedback? That type of constructive feedback is incredibly valuable to us!

Thank you for being a client!

Best,
Matt Harrell
MRI Software

Christy
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

MRI Software

Reviewed on 2018/11/27

Very good experience!

Very good experience!

Pros

I used it for many years with a prior property management company. It was a larger company so there were many forms that were customized for us.

Cons

You have to "think" like MRI "thinks" to figure out some functionality, however it was easy to figure out once you have some experience with it.