Shopify Plus Reviews

Overall rating
Filter by
Company size
Time used
106 Reviews

- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
No opne gets sacked for choosing Shopify Plus....wth good reason
Reviewed on 2022/05/12
This is an amazing Ecommerce eco-system. Conversion rate improved by 50% over our self-hosted, self...
This is an amazing Ecommerce eco-system. Conversion rate improved by 50% over our self-hosted, self managed previous site. It's not cheap but the support is excellent.
Pros
* scalable architecture that grows automatically with traffic and usage
* excellent payment gateways and checkout
* strong templating and control language
* comprehensive RESTful API
* excellent range of third party apps
Cons
* Shopify works hard to keep full backward compatibility but is frustrating when they don't
* Often bring features available in 3rd-party apps into the core product, but often not as well implemented as the 3rd party causing confusion when features are replicated
- Industry: Sporting Goods
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Shopify Plus makes selling online easy, but it’s not cheap.
Reviewed on 2021/02/09
Shopify pulled us out of on-line store hell. We started with a custom-built site that never worked....
Shopify pulled us out of on-line store hell. We started with a custom-built site that never worked. Then we changed to Wordpress, which always broke with updates. Then we tried Shopify and were surprised how simple it was. We got up and running in no time, and as we’ve upgraded our presentation and marketing game over the years, the jump to Shopify Plus helped us stay ahead of the game.
Pros
It’s robust and customizable when still being eminently useable for people who don’t consider themselves computer geniuses. The support that comes with Plus is hard to beat - dedicated support lines and a personal company rep to shepherd you to success.
Cons
It’s not cheap. If your on-line store isn’t selling $100k/month or more, it might make more sense to stick with the basic Shopify options.
- Industry: Food Production
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
This is good option if you're lacking engineers to build a good experience
Reviewed on 2018/07/19
Pros
This allows marketing teams to handle their own promotions, change hero images, etc with a click of button and a visual editor. If you are lacking engineering resources, this is something you want to look into.
Cons
There's hardly any flexibility. If you want to do an integration with a vendor make sure the vendor plays well with Shopify. If it's not in their store you probably are going to have to build it out yourself. They also don't integrate with Sift Science anymore (of you're worried about fraud) and various other vendors.
- Industry: Sporting Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best E-Commerce Option
Reviewed on 2021/06/15
Loved it from the first demo. Were not planning on moving the website, but once we saw Shopify Plus...
Loved it from the first demo. Were not planning on moving the website, but once we saw Shopify Plus in action we had to have it. Didn't believe how easy the implementation would be, and it was.
Pros
Everything about the UI is intuitive. It is simple, clean, and easy to navigate between modules. It smoothly fits to any screen size, which is a large pain point with most competitors. Even the onboarding is pretty painless, which is very rare.
Cons
In all honesty there was nothing and this is the only piece of software I have every worked with I would say that about.
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Ecommerce Platform
Reviewed on 2022/04/26
Shopify Plus is a great tool to sell our products online. All of our Shopify Merchant Success...
Shopify Plus is a great tool to sell our products online. All of our Shopify Merchant Success Managers have been great nad very helpful, I would recommend Shopify Plus to anyone!
Pros
Shopify Plus is easy to set up and easy to use. Import of products for product addition and updates is easy enough to use and very helpful. Charge customer cards and communicate with customers right in the admin panel. MANY apps to do just about anyhting that you want.
Cons
Editing code and updating some aspects of the website are not so straightforward but not impossible to figure out.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Perfect for Small-and-Medium Businesses
Reviewed on 2019/07/25
Pros
-Ease of use (my team loves the UI of the Shopify Plus back end far more than WooCommerce)
-3rd party integrations galore
-Really clean theme + shopping experience
-Integrates with Lightspeed POS + Shipstation + Accumula for a powerful omnichannel setup
Cons
-The CMS and page building leaves a LOT to be desired compared to WordPress (though that was to be expected)
-A little pricey
Alternatives Considered
Magento BIReasons for Choosing Shopify Plus
Not as many 3rd-party integrations, nothing that could really do omnichannel well.Switched From
WooCommerceReasons for Switching to Shopify Plus
Price, price, price. Magento + NetSuite was STUPID expensive compared to our setup, which I would argue is 82% as effective.- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Easy to use eCommerce platform
Reviewed on 2024/06/16
Pros
Simple to upload as many products to the online shop. The layout and navigation of the website is brilliant from a users perspective. Straightforward to change the settings so that live items on the site are those which are In Stock.
Cons
Would be better if it was more SEO friendly and able to add numerous content sections to a page.

- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy To Use & Great For Small Stores!
Reviewed on 2018/05/10
Easy store setup
Easy store setup
Pros
Shopify Plus is great to use for the serious business owner. It allows you to set up a shop and start selling very quickly which is very appealing to many.
Cons
Shopify seems to have been built for very small size stores. While this is great for some, it is horrible for others. They also do not have any built in way to set up shipping based on product dimensions so if you have multiple products with different dimensions this is probably not the best website platform for you. Seems that we have to use many "work arounds" just to make things like shipping work. It can be a huge pain if you have a big store.

- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love shopify plus!
Reviewed on 2018/12/12
Pros
I like how quickly you can build an online store with trusted security and speed, also being a plus+ customer allows you to get dedicated customer support and access to apps that can help you to automate your store or create very custom promos using Ruby programming language. It's a platform to scale your bussiness very fast!
Cons
from a web developer perspective, I don't like that there's no built-in GIT control over the themes, there are many external options to do that but it would be great to build some control versioning between themes inside the shopify platform.

- Industry: Computer Software
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Best solution to make store online
Reviewed on 2021/06/16
Overall it is the best platform to start the store online in Shopify Plus.
It gives the most...
Overall it is the best platform to start the store online in Shopify Plus.
It gives the most immersive experience of opening the store online.
We can manage our product easily and effectively way on it.
Pros
The price of Shopify plus is the most affordable.
Customization in the backend is more in Shopify plus.
The support of Shopify plus is awesome.
Cons
Shopify plus take some fees for international payments.
There is require some prior knowledge of Shopify basics to start with.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Absolutely love Shopify Plus
Reviewed on 2023/02/17
Overall it's helped us with growth, which has been amazing.
Overall it's helped us with growth, which has been amazing.
Pros
The support! I absolutely love Shopify Plus, Shopify in itself so easy to implement for several years but now with all the integrations everything has gotten easier. Also, the support from our specialists has been outstanding.
Cons
Purchasing additional apps, to implement certain features. It can be expensive to do this.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good Before Politics Got Involved
Reviewed on 2018/10/25
Shopify Plus gets ONE STAR from me for customer service despite very good communication and support...
Shopify Plus gets ONE STAR from me for customer service despite very good communication and support with everyone I've personally dealt with---sales, support, merchant development.
They get one star because they openly courted outdoor and shooting sport retailers for their platform, onboarding them with repeated assurances that Shopify wanted their business and would take care of them. Many of my friends in the industry preformed costly migrations to Shopify plus because of these overtures and were eager to get going on the platform.
Just a few months before Black Friday 2018, Shopify arbitrarily changed their terms of service to explicitly ban retailers offering anything to do with guns, or basically anything 'scary' like hatchets and knives. This change was not due to payment processor needs or issues of legality---all of these retailers were operating through their own gateways and were in full compliance with all applicable laws.
More importantly NO WARNING OR GRACE PERIOD WAS ISSUED. Overnight these retailers were left hung out to dry after paying tends of thousands---if not hundreds of thousands of dollars---to migrate over legacy systems and retrain staff.
This policy shift was arbitrary and counter to the repeated assurances provided retailers, and Shopify's longstanding stated positions. It was nothing less than a complete betrayal of these merchants who had believed in Shopify and trusted them with their bluishness. I'm am convinced other "purges" will follow.
Pros
Industry best user/checkout experience, industry best reliability, industry best customer support, fantastic user interface, great tools for automation, helpful merchant success managers who have experience, connections, and good advice...
The plus features are worth it and we use them daily: Flow, Scripts, Launchpad etc are so valuable to the business that it is hard to imagine going without them.
Cons
Shopify plus has been suspiciously slow to improve it's software when it will disrupt an existing "shopify app" in their app store. There are many obvious and simple optimizations that they are hesitant to implement because it will cost them money and anger software developers who rely on the income. This is a weakness in their product design strategy and holds the app store back from being as good as it could be. This attitude has slowed improvements to core functionality like Discounts, Customer Communication, Upsells etc.
Shopify (and plus) also needs to take a more active role in safeguarding user/customer data when it comes to what is truly needed by apps. One malicious developer can compromise tens of thousands if not millions of shopper's information and there's almost no recourse or prevention. In the same what mobile apps ask for too much information on purpose---there are a lot of suspicious "free" apps on the store which appear to be there just to harvest user data.
Increasing and inappropriate "politicization" of terms of service in order to bow to the personally held political beliefs of Shopify executives---regardless of legality, payment processor terms etc.
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great for businesses that do not employ an entire sales & web development team
Reviewed on 2019/01/25
Overall I really like working within Shopify and Shopify Plus. There are a decent amount of...
Overall I really like working within Shopify and Shopify Plus. There are a decent amount of features for most businesses to establish a healthy online presence outside of today's e-commerce giants.
Pros
I really enjoy the fact that Shopify makes e-commerce accessible to anyone who wants to start a business. As a marketing professional, I feel that I have a leg up when it comes to online selling, but even for those who are new to the game can catch on quickly with Shopify and Shopify Plus. Creating product listings is very easy and intuitive, unlike Amazon where you have to jump through 10,000 hoops and hope that they approve your listing.
Cons
I do not like that a large majority of the website themes are overseen by outside companies. I understand that Shopify does this to offer more options to their customers in terms of website design, but I feel that there should be standards as to how customer service is to be delivered for their products. Shopify will sometimes help from their end when they can, but odds are if you're using an app or theme from an outside developer, there is little they can do to help if the developer is not responsive to an issue.
- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Super easy unless you hit a feature wall
Reviewed on 2018/10/22
If I had thenpower to change pur business model to make Shopify work for us again, I would. If you...
If I had thenpower to change pur business model to make Shopify work for us again, I would. If you just want to sell wisgets with a sweet custom store, look no further.
Pros
I imagine 90% of people will find that their needs are met with the out-of-the-box software. The ease of ramping up is far beyond the competition. However, if your business needs go outside of expected ecommerce patterns, you hae to buy or build a kluge of custom plugins. Eventually we had to abandon Shopify to build our own platform, but we were well-served for a long time, and frankly I miss it.
Cons
Like most off the shelf software, it can’t be everything to everyone. In our case, we couldn’t build our mixed model of hardware/software onetime/subscription billing.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Lots of room to grow
Reviewed on 2022/10/13
It's been a great experience, being a plus customer, we are moved to the head of the line when...
It's been a great experience, being a plus customer, we are moved to the head of the line when reaching out to support - and always have someone available to help.
Pros
It was easy to setup - especially compared to competitors and we have plenty of room to grow within the software.
Cons
Some aspects can be a little confusing or intimidating without proper training.

- Industry: Consumer Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great tool!
Reviewed on 2022/07/22
Shopify Plus is a very important tool at work, I use it a lot and it has been very useful.
Shopify Plus is a very important tool at work, I use it a lot and it has been very useful.
Pros
I am able to use Shopify Plus on multiple webpages while handling 3+ customers at once. This has made handling multiple customer a very easy.
Cons
Sometimes when you are signing in, you are forced to do an insane number of reCAPTCHAs.

- Industry: Arts & Crafts
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Free Demo sold me right away!
Reviewed on 2018/08/10
Awesome, if you're thinking about it, just go out and try their free demo, you've got nothing to...
Awesome, if you're thinking about it, just go out and try their free demo, you've got nothing to lose. If you find it's more than you need, you can check out the other cheaper and free options.
Pros
Free demo is good to get a taste of what it's about, and it sold me right away. I've used shopify before on personal, small projects, but this gives you tools to manage a much larger revenue stream and be confident in it. The platform is super easy to use if you have even a small amount of experience with eCommerce sites and operating them. You can get up and started very quickly, post new items very quickly, it's great!
Cons
Some issues with shipping customization that I had to find a workaround for, by updating pricing instead of shipping dimensions since you cant do that.

- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
I've used this product for over a year and LOVE it!
Reviewed on 2018/03/29
Pros
Shopify Plus has an extremely user-friendly interface. It's easy for shoppers to use, as well as account managers. It's also extremely easy to use the scripts editor when having promotional deals, which is an extremely important feature in retail.
Cons
I think overall this product is great. I don't have anything negative to say about this product, other than the price is a bit high for start up companies. They do allow for a free trial version which was very helpful in determining if this product was right for our company.

- Industry: Consumer Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Helpful, efficient and informational.
Reviewed on 2019/07/17
I really like using this software and how quick it is and provides the information I need to do my...
I really like using this software and how quick it is and provides the information I need to do my job.
Pros
I like being able to see customers orders and tracking all in one place. This is the go to software that we use at work to view order information. We also can view lifetime spend, whether a customer has created an account with us, and their rewards history.
Cons
The most negative factor is how often it has issues, it may be due to their server but it seems to have been happening often lately.Other than that, Shopify Plus is great and I love using this tool.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
User Friendly
Reviewed on 2022/08/04
Pros
I love that the website looks clean and organized. That our clients can navigate easily and orders go through quickly.
Cons
I do not like that our company cannot use Shopify payments or card readers since we sell nutritional supplements.
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
My company upgraded to Shopify Plus for a year and didn't find the features worth the extra...
Reviewed on 2018/02/08
Pros
The Scripts Editor was the best part of Shopify Plus, especially around sales like Black Friday / Cyber Monday where you could do 'Buy One Get One' on special products
Cons
The limited special features of Shopify Plus can't be justified by the extra amount that they charge. We downgraded to the regular Shopify plan and don't miss anything.

- Industry: Retail
- Company size: Self Employed
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Great option for Passive Income
Reviewed on 2019/04/16
I started an online store and am earning passive income with Shopify ever since
I started an online store and am earning passive income with Shopify ever since
Pros
I started an online store on shopify about 2 years ago. I watched a lot of videos on how to use it so the ease of use is easy because there's a lot of information available. My shopify store is my best form of passive income and the Shopify PLus software has made managing the store, orders and returns easy and fast
Cons
The learning curve may be a bit extensive for beginners but there's lots of videos to learn
- Industry: Tobacco
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Shopify Plus is great for those with multiple sites!
Reviewed on 2019/09/05
We have had a good overall experience with Shopify Plus Enterprice eCommerce, and we would...
We have had a good overall experience with Shopify Plus Enterprice eCommerce, and we would recommend it to others, unless they could find something similar at a cheaper price.
Pros
We have a retail and a wholesale website, and Shopify Plus allows us to have both under the same account, pay a flat fee monthly , and still have both sites separately.
Cons
We don't love the price of the software and wish it was a little bit cheaper, but unfortunately there isn't much we can do about that.
- Industry: Events Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ecommerce Stores Look No Further
Reviewed on 2018/08/21
Pros
We were growing quickly and needed a better ecommerce platform than what we were using. The Enterprise version of Shopify is amazing! Uptime, speed and performance are all fantastic.
Cons
The price! It's much more expensive than traditional platforms. However, you get what you pay for.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Favourite
Reviewed on 2019/04/02
Pros
Before I was trying to use weebly's stuff, ever since I switch to shopify I am doing so much better.
Great merch management
Easy to implement designs
Easy to update.
Cons
Which the price was a little better in terms of what they charge but hey, anything for convenience.