Before Giveffect, we were using BlackBaud Raiser's Edge, and no one in our office could use it well. Just to learn how to use it, our employees had to pay a large fee and go to a week long training seminar. It was not convenient, and that knowledge was lost as employees turned over. I managed to figure out how to use it myself, but wasted a lot of time. Training others on my team was next to impossible. During the initial demo, we could tell that Giveffect was leaps and bounds ahead of Raiser's Edge. With Giveffect, the software itself is very intuitive, and the provided free training video tutorials and webinars are really helpful. Even before those resources were available, it was so easy for me to just start using the system. I've since been able to set up my entire team using the system, and they've had few to no difficulties learning to use it. Our focus is now on building better relationships with our donors rather than fighting with a system to enter gift information. Giveffect has been absolutely wonderful for our team.
It's so easy to use. The capacity of this software improves about every 2 weeks when they release a new update to the system. It's grown exponentially since we started using it about 2 years ago. They now provide amazing resources: training video tutorials, webinars, a Facebook group page to network with other users, etc. They just keep upgrading the system and adding new features so regularly, I truly believe Giveffect can literally do anything you need it to.
Nothing really. The only downside for us is the price. Honestly the price is a great value for what you get, it's just a little high for smaller non-profits...but you can literally do everything you need to.
Love it! Thanks so much Stephanie!
"By switching to Giveffect we have eliminated having to use multiple platforms to function. Everything was separate for us before and we basically were spending a ton of time moving between software, platforms and systems that didn't communicate well together and/or did not allow us present the look and feel of our agency. With Giveffect we can easily accomplish all of our tasks from one platform AND on the front end of things it integrates seamlessly with our own website! From the get go, Giveffect's customer service has been top notch - they've had an answer for every question we've had and their team is readily available whether it is through their online "Chat with Us" feature, via phone or via email. They also do an amazing job of listening to feedback and the needs of their clients then turning around and implementing updates which allows them to offer all of us a continually evolving solution. I can't even begin to explain the amount of time we now have available each day to focus our energies on the important stuff - the kids in our program and our mission. Highly recommended!"
Giveffect has consolidated our process for us and eliminated the need to use multiple platforms. The time savings for our staff has been huge! Also, the ongoing training opportunities, customer support and ever evolving aspects have been incredibly helpful and have allowed us to make our processes even more efficient. The software is also very intuitive and easy to use/understand. In addition, the team at Giveffect actually listens and evolves the software based on the growing needs of users and the clients we serve.
I have yet to have a negative thought about Giveffect.
Thank you, Kris!
I looked at a lot of different systems and spent a long time trying to decide and they mostly had too little functionality. Giveffect was more expensive than what we intended to spend, however we felt like we were getting more for our money to bring so many processes under one roof and I was absolutely sold how the back end of the system talks to the front end. Saves us a lot of work every day, and also provides a higher level of accountability.
As far as the campaign pages and website solution, they are so attractive. We used Razoo for individual fundraisers, which would be a manual upload and a higher rate for processing fees. We used Giftworks for our CRM and donation pages, very anti-intuitive system, difficult for donors to use and we got constant complaints from the donors.
So to be able to create these really attractive campaigns on top of using the website builder has been great. We are already getting a lot of positive feedback from our board, supporters, and key volunteers.
The functionality is so much better, being a cloud based system, GE is much more manageable because our old system was constantly freezing or shutting down. Also, the old system had really bad customer service, we could never get any questions answered and sometimes couldn't even get a response. Giveffect gets so much credit for having people there even on Friday night to help people with their chat support questions.
I really like the chat support, you just hop on the chat box, explain your problem and clearly everyone over there knows how to solve your issue pretty quickly and its been so much faster and so much more efficient for us. Highly recommend this system for any nonprofit, especially if you need a website too.
Very good, friendly customer service, fast response time, forward thinking system, easy for donors to use, complete system includes CRM, campaign pages, email contact system, website and so much more.
It is more expensive than other softwares we looked at, but probably worth the price.
Thank you, Kathleen!
Prior to Giveffect we were using eTapestry. We felt eTapestry was antiquated and was not updating their service to keep up with the times and our needs. This is when we started looking at new software that could be a home for our data and our fundraising campaigns.
In terms of features, we really enjoy the look of the campaign fundraising pages we can generate in Giveffect and how modern and up to date, they look. We can also create these campaigns quickly and it doesn't cost us anything extra to create as many campaigns as we'd like. It is also really great to see all the feature updates and how receptive Giveffect is to ideas and additions to the system.
Giveffect has helped us with our Bowl for Kids' Sake campaigns as well. The ability to create teams is easy and user-friendly for our staff and the majority of our supporters.
Overall, Giveffect is a great piece of software to track donors and host campaigns. It has been a great experience and I recommend Giveffect to anyone looking for software
Minor bugs here and there that are addressed quickly. Duplicates not auto removed. Would love to see auto capitalization added when users add their own info in.
Thanks so much Charleen!
Makes my job so much easier. The ability to customize letters, communications, campaigns saves me time. Also, it makes segmenting donors incredibly easy so that communications reach the right people at the right times.
It's so intuitive and easy to customize to your needs. There are no tedious forms to fill out to change or add fields, you can do most of it yourself. The campaigns are so easy to set up and easy to promote. Once your staff is familiar with the user experience troubleshooting is incredibly easy to manage. Donations come in with little to no issue. The team is so incredibly responsive and if we need something done differently it's almost always made available on the next upgrade. The tutorials are quick and painless to sit through and you can access them whenever you need to. Their webinar series is great and they do a wonderful job of keeping us up-to-date regarding changes, new functionality and upcoming tutorials and training.
There are a few pieces that are only available in the upper tier, which is a bummer. Also, the number of administrators we can have is limiting. The cost to add what we need is probably as much as moving to the next tier - which is slightly higher than we're prepared to pay right now.
Thank you Melanie!
About a year in to our service with Giveffect, we trust our data much more. I pull reports every day and can rely on their accuracy. Our satisfaction with the software has gone up and down, but because of the efforts of their customer service team we are the happiest we've been to date. We look forward to its continued growth and development.
I love the easy reporting and the ability to create custom advanced queries to pull the information I need. I also love how a single donor can be viewed from multiple dimensions -- as a volunteer, major gift maker, and direct mail donor, etc.
My organization struggles with slowness on Giveffect, regardless of which computer we are using. Additionally, there are many functions we'd appreciate more development on. We submit feedback very often, but our suggestions haven't been implemented yet. Hopefully it improves over time!
“We had a vital need for improvement in our online giving system and Giveffect delivered. We were not able to access important information before to ensure accuracy, but all of that has changed by switching to Giveffect. Also, combining volunteers and donors was a difficult and cumbersome process for us, we used pen and paper to gather information for our volunteers and members. With Giveffect we were able to decrease the amount of manpower used to gather information and expand our reach into the community and create efficiency within our staff.”
The ease of learning the software. It was all in real time. You can run a report and see it right there on the screen. I also like the birthday campaigns.
Sometimes there were options in the reporting tables that needed more training. But it worked out that chat support can help.
Before we found Giveffect, we had been using a combination of eTapestry, Volunteer Hub, and Constant Contact. What jumped out at us was the ability to consolidate the donation and volunteer piece in one program.
Our old systems were supposed to sync with each other but it was sloppy and didn't work that well in practice. W e were attracted to having one system to capture all that information.
We did the research and decided that Giveffect was going to make our lives a whole lot easier.
Giveffect has made our online donation flow simpler and more user-friendly, and its reporting feature is also much easier to use than eTapestry's. It has definitely saved us time because the information for our volunteers is already integrated with their donation history, which is a lot better than having to manually merge those records.
The software has definitely given us a place to put all information. This saves us time and money in the long run.
I like how the software has components to serve volunteers and donors alike. We used to use multiple platforms for our volunteer, donor/constituent management and it is nice to have them all in one place.
Though the software has the ability to onboard, track, and report all organizational constituents, it is not easy to combine the campaigns. Currently, as far as we know, we are not able to have ONE campaign that tracks progress of an individual or group's volunteerism AND contributions.
If you have been able to see the Giveffect demo then I am sure you are feeling the way we initially did - it sounds too good to be true!! We had our reservations about it not being as simple as the demo we saw, being too difficult to transfer our database (which they handle by the way!!) and so on, but at the end of the day what they were offering to us was an efficient, effective and an up-to-date platform so we took the leap.
By switching to Giveffect we have eliminated having to use multiple platforms to function. Everything was separate for us before and we basically were spending a ton of time moving between software, platforms and systems that didn't communicate well together and/or did not allow us present the look and feel of our agency. With Giveffect we can easily accomplish all of our tasks from one platform AND on the front end of things it integrates seamlessly with our own website!!
From the get go, Giveffect's customer service has been top notch - they've had an answer for every question we've had and their team is readily available whether it is through their online "Chat with Us" feature, via phone or via email. They also do an amazing job of listening to feedback and the needs of their clients then turning around and implementing updates which allows them to offer all of us a continually evolving solution.
I can't even begin to explain the amount of time we now have available each day to focus our energies on the important stuff - the kids in our program and our mission. Highly recommended!
We were using a combination of several different platforms, spreadsheets and e-marketing solutions to run our 5 major fundraisers, multiple RSVP events and accomplish donor tracking and moves management. While searching for a new solution, Sharon from the Giveffect team was extremely helpful and responsive to our loads of emails full of questions :)
The system is so user friendly and appealing with a very modern feel. It makes it very easy for friends of the agency to assist with fundraising by creating their own pages to solicit donations or through multiple sharing platforms (facebook, twitter, email, ect.) for agency sponsored events. The volunteer management module is ideal for scheduling multiple "jobs" and schedules and keeping track of skills, certifications and availability.
Our favorite part about Giveffect other than the "chat with us" customer service box (I use that regularly) is the ability to create relationships between contacts and easily "tag" people to segment them into groups for easy reporting. As our focus turns to a targeted campaign for individual contributions and moves management plans for specific donors, the notes and task scheduler/reminder is going to prove invaluable. We are very happy with Giveffect and the team is constantly making upgrades and improvements they they report on every two weeks so you never know what exciting things are on the horizon. I highly recommend them!
Giveffect works to update it's system and add features regularly. It is helpful and encouraging knowing that the system might change, but although it is a great tool to track building relationships there are a lot of areas that need improvement to reduce time spent collecting/gathering data for my company.
My company appreciates the CRM of the system. We can see a contact's page and be aware of the events they attended, donations, contact information and basically have a 360 degree view of the person. There are tools in the system to help us build relationships with interested individuals.
Recording and processing on line donations is fairly simple, which has been helpful for data processing.
The software has what appears to be multiple reporting efforts from queries to formal reports, but queries are never consistently working and we tend to only use one to two of the formal reports and manipulate the data in excel. It is much more manual than anticipated.
The marketing aspect of give effect is lacking. There are other systems that we use because of the lack of data collected from marketing tools. These other tools and Giveffect do not sync well and so there is a lot of manual effort put in to market materials well and keep good communication with our contacts.
Giveffect has helped me on numerous occasions. I don't even have to pick up the phone. Their online chat is super quick and easy. This is one of the only companies I know that utilize the live chat feature in such a productive and efficient manner. Thank you...usually rep, for all your help. I am new to my company and you have made the transitions easier and it's great to know that you are there during the day.
I like the ease of the software. I didn't have any technical training of the software but between the natural ease of it, the online assistance and the video tutorials I feel very confident using this software.
I don't think what I like least is really the software's fault. Being a smaller affiliate we don't have the highest level or membership. So sometimes the things I wish I could do... I can't because of that.
Thanks so much Courtney!
The software allows a small non profit to manage the data base and advance fundraising
Giveffect is an all encompassing fundraising software that includes online donations, offline gift tracking, volunteer management, donor management and donor relationships.
It is not as complex or intuitive as Raiser's Edge but it is A LOT less expensive!
Giveffect is very easy to use. We have used it to manage many of our fundraising campaigns and have found the Tech Support very helpful when we have needed them. I would recommend them.
Very easy to use.
Thanks so much Sandra!
We decided that we were going to look for software that cut down on cost by not having to utilize various different software pieces and roll that into one.
An example of this is that we found that our old Salesforce system was good with keeping information in, but was not good for communicating with our supporters so we used Mailchimp as well, but that also charges based on how many people you add to it. We also used Form Assembly ad WePay.
So we wanted to narrow it down to one system, which could encompass all of our needs.
I also needed a better way to record volunteer hours and data, we relly liked how Giveffect has the external logins. With Salesforce I had to go in and still manually input data into the database even though a volunteer had already registered with us.
With Giveffect you can automatically check in and check out our volunteers, again with Salesforce we had to enter that information in manually which was tough because I would not always be on site. It came down to accuracy for us, Giveffect had a much easier interface, a much cleaner experience.
Easy interface, simple to learn.
Some features are not available depending on your plan so keep that in mind.
Thank you so much Kiera!
"It's been more than a year since we adopted Giveffect.
When we first started with Giveffect we ran a campaign for one of our founders who was turning 100 years old. It was our first campaign with Giveffect and we raised more than $10,000 in 2 weeks. It was very easy to set up the campaign, even on our first try.
We moved all our volunteer registration onto Giveffect and it has been a very positive experience. It's really great that we can direct supporters to our website to sign up as volunteers. They can then fill out our application and waiver form with the information automatically entered into the database.
Giveffect has a lot of the elements that exist in the Habitat world. I have been with Habitat for 18 years and one of the challenges with any software system is that we wear so many hats that it can be difficult to become an expert in the fund development field. With that said, I have found Giveffect to be very user friendly."
I like that a lot of other larger companies depend on this system as well, our needs might not be as demanding as those, but it gets the job done efficiently.
This is a fantastic system that properly allows us to keep track our giving totals. That's really the only reason we use this, but it has far surpassed what we have expected.
There is nothing I like the least about this software.
We just sent out our annual appeal in November. Every time I get an offline donation, when I log the cheque into the database, I could see our supporter's whole history. I could see if they volunteered or donated in the past. It's the main thing our Habitat really appreciates about Giveffect. I can thank them and say, 'Thanks! You gave and you volunteered at our construction site or our reStore!' It's fantastic that I can do that so easily and make each message so personalized. We've been using the "Letter Template" to print out "Thank You Letters" super easily. I just log the check and print out the letter and - 'I'm like, ok I'm done!' Even when I hand off the donations that I've inputted into the database to our finance department for our auditors to see: A) what donations I've entered, B) what fund I assigned the donations to - it's so easy for them to put import data into Quickbooks. There's more transparency across multiple departments!
The way the Giveffect team approaches nonprofit software is extremely innovative. The Giveffect system is new and very different compared to what I've seen before. Since changing to Giveffect (cloud based) from a software based system, we've noticed that Giveffect is very intuitive. We don't need a lot of training to figure out how to use the system. The other nice piece is that they provide step-by-step video tutorials right in the Giveffect dashboard. They also have online chat support, which is really nice. We've not even had to use the chat support much at all.
Giveffect really lives their mission, they roll out new features and updates about every two weeks. They are always innovating and improving the system. They truly offer easy to use fundraising tools that are all inclusive (CRM + P2P + email, donate, etc.) and offer great value for non-profits.
The main reason we chose Giveffect is that it had all the different systems we were interested in all-in-one, we had looked at Raisers Edge, E-Tapestry and Bloomerang for the donor piece as well as Volunteer Hub and SignUp.com for the volunteer platform, but the fact that Giveffect was integrated and the systems could all speak to each other was the main selling point for us.
The integration of various platforms that work together. It's efficient and easy to use.
Thanks so much Carrie!
One of the greatest things about Giveffect is that they are constantly improving their features and developing as a database. They also have a great support team. Since we transferred over to Giveffect, we have connected with a few main people that have been assisting us with our every question, concern, and need. If we have a request that the system does not currently support, they immediately put it on their to do list. Sure enough, these tasks are completed/added to the system quite efficiently. We've even seen our own suggestions added to the "Latest News" where they let everyone know what new features they come out with almost every week. It is pretty simple to navigate throughout and overall user friendly.
"My favorite part of Giveffect is the Webinars and Videos Tutorials and how easy they are to understand. They have really helped a lot to guide us in teaching new staff about the system."
the videos, they are easy to understand and follow.
Don't know yet, I need to play more around with it.
Happy to have you on board Sofia! You should join our facebook group for more resources and webinar videos!
From learning about GiveEffect from a fellow fundraiser to the demo to the support we received in transferring over our systems and data, GiveEffect's staff has been amazing. As a small non-profit with limited capacity, GiveEffect has transformed how we reach our most important audience: our donors. With email integration, a comprehensive CRM and helpful videos for every service available, it has been so easy to transfer over to GiveEffect.
The level of support we receive from GiveEffect takes them to a different level: communication is personal, prompt, and always thoughtful. I never have to worry about a question going unanswered and I know the GiveEffect staff values me as a customer.
Last year we used Kintera Sphere, 550 student volunteers raised $268,000. This year we used Giveffect, 420 volunteers raised $267,000. We fundraised about the same amount with 130 fewer students! We found that Giveffect's ease of access and use increased the funds we raised per student - up about $150 more compared to what they had raised with Kintera Sphere. I truly believe that if we had the same number of student volunteers fundraising this year, we would easily exceed $300,000. While Giveffect doesn't have every single feature that Kintera Sphere has, we quickly realized that we didn't need every option. A lot of the functions they had were very cumbersome. Simplicity is key.