Snow License Manager Reviews

The product does what it is suppose to do. It looks great and is a powerful tool for us. The cost was good when using a re-seller with purchase power.

Support is the worst. The smallest questions take days, sometimes weeks to get anything back. Initial install was flawed and took several months for SNOW to acknowledge the setup was incorrect. We hosted our environment with another company and had no access to admin tools. This caused us to rely on SNOW for answers which took an enormous amount of time to solve. Our last issue took more then 2 weeks for even after follow up emails. On the final followup email for status weeks later, we stated that we are looking at other vendors and to cancel our ticket. Within 1 hour, they closed the ticket with the comment "Customer is going to another vendor". Weeks with no response, but an hour to close the ticket.

Hosted service has limited admin tools.

I really like the dashboard feature, you can customize it.

You can customize the dashboard, but incompliance is showed based on number of applications not installations.

I like the ease with which software and hardware can be searched and viewed at a glance. Also, the reporting module is very powerful. Reports for everyone from the PC Tech team all the way to C-level are pre-configured and ready to be exported.
In addition to that it can act as a contract management repository and an IT finance management (ITFM) tool , with a T.C.O. of every asset in your organization.

Almost an overwhelming amount of data is gathered. There are so many screens and modules that it takes a while to learn and master. Also, implementation and entitlement gathering is time consuming.

Ease of use after the implementations is completed in full.

The support is horrible, you need to pay for all additional features. Dashboards that show incompliance based on the number of products instead of users and installations.

The SLM is easy to use, intuitive, you can manager a lot of licenses at once. Reports gives you a good oversight ot the usage of the software within the company

Sometimes it's very slow, if you are generating reports with many rows it can crash and re-generating report is required.

easy to use. user friendly,
helps a lot to manage licenses and makes life and work easier

some features could me more instinctive but overal it's ok

The software give me possibility to be in control with software consumption min large company, i can easily create many reports and .csv or .pdf files.

I don't like support- there is always problem with time of response etc. The true is that on the market of that kind of software SNOW is the most popular and they should provide more resources to support their clients.

It's easy to use and interface is user-friendly.

System is sometimes very slow, especially working with big number of records.