Squire Reviews

It’s just easy to use as an individual or for an entire shop. Scheduling, payroll, marketing, mass communication with your clients, and so much more. It’s really a barbers dream operating system.

Initially (in 2017) there were a lot of features that were missing. That provided some challenges with client communication, but that has long been fixed. No real cons now.

Not Much, can't say anything positive. Cheaper than Phorest I guess

Rigid and Limiting System
Squire markets itself as a premium solution for barbershops, yet the system is anything but. The level of control given to ownership is laughably minimal. Features are locked unless you file complaints, and even then, you're left wondering why ownership isn’t trusted to manage their own business. Employees and staff permissions are predetermined by the system, leaving no room for customization.

Disjointed Features Across Platforms
Many features that work on mobile devices do not function on desktop, creating unnecessary inefficiencies. A system claiming to be cutting-edge should have seamless functionality across all platforms.

Basic Product Sales Features Missing
There’s no unit of measure for product sales, no barcode scanning, and no way to efficiently manage inventory. This glaring omission is unacceptable for a POS system aimed at barbershops that sell products.

Subpar Customer Communication Options
The text and email communication tools are inflexible and cannot be tailored to our shop’s specific needs. Communication with clients is a key aspect of any modern business, and Squire's system falls short.

Website and Hosting Debacle
I was promised a website update as part of their service, but what I received was a generic, cookie-cutter landing page that paled in comparison to the WordPress site I had built myself. Worse, they insisted I migrate hosting from GoDaddy to Squarespace, forcing me to abandon a hosting plan I had already paid for years in advance. I ended up rebuilding a far superior website myself—something their team should have been able to do from the start.

Delayed App and Poor Support
The app has taken weeks to be made available, and support after the sale has been substandard. For a company touting itself as an all-in-one solution, the post-purchase experience feels like an afterthought.

Overall Lack of Professionalism
The entire system feels amateur at best, not worthy of the "TITAN" branding or the premium price tag. Squire has delivered a product that barely meets the needs of a small business, let alone one aiming for operational excellence.

Inventory control, reporting features, time clock, analytics, ease of appointment setting. POS system very easy to use and collects all imperative data of sales and customer history.

I wish the customer service was easier to reach via phone and were more accommodating to west coast business operations. However they respond pretty quickly through the online chat support.

The user friendly easy to understand analytics. The software makes it easy for me to track my day to day operations as a whole but more importantly, from barber to barber. Also, at the week end, it allows me to see my earnings collectively on one screen to see what days were more productive than others.

I can’t honestly say there’s anything I don’t like about it but rather, there are some things I think should be added to the software.

Squire helped me realize how much money was coming in per chair and which employee had the most clients coming back. I never knew how important that information was until it was shown to me. Such an game changer for my business.

I’d love to have the option to collect the payment of an appointment the day they booked their appointment.

Squire has some features I haven’t found with other software and that makes them stand out. I think if they fix a few kinks, this could be a really great system. I love the squire supply- that’s an excellent add in, and I love that it’s one price regardless of staff- as I grow I don’t have to worry about price increases.

There are some areas that need improvement and with these changes I think squire could be the best out there. The product inventory system needs help; those of us that carry a lot of products NEED a search bar, it can take far too long to ring up a single product. Also, the ability to have a custom product button so the price is easily changed for the products we sell that we only have one or two of and don’t want to add to inventory. The app needs some help- I don’t like that I can’t see all the barbers schedules unless I’m on the desktop site. Waiting list- I don’t like that clients are charged for this. This should not be something clients have to pay for and I mean come on squire- for the monthly cost, stop nickle and diming at every opportunity

The booking flow is good until you're pushed to pay online.

Clients are pushed to book and pay online, them penalized with a "booking fee" for doing so. We are a cash only business and squire refuses to disable the pay online feature. They have collected the funds and refuse to send us a check without giving tons of personal information including SSN and pictures of driver's license.

I loved how intuitive the whole program was. They implemented features that covered the spectrum of my requirements from commission payout to product inventory management.

There were no integration problems that I can think of.

Flat out the functionality. The nuts and bolts of this software are exactly what a busy barber shop needs. The analytics portion is bar none, the online booking is incredible. When ever we have questions we go right to the live chat and get things solved asap.

There is no feature or portion of Squire that we do not fully love.

Squire has helped us avoid double booking and make checking a client out 10x easier, the clients are able to book online and pay if they need to. We also have a great app that clients can download to book online! We can send promotions through email blast! Also the client can receive a reminder up to 24hrs in advance through email and txt!

Squire only runs on 15min increments so we had to adjust some of our service times. Will not notify if client is new. Does not have a clock-in option if you have hourly staff. Currently does not offer gift cards. When checking out multiple clients it limits us to 2 barbers/stylist so we have to do multiple transactions.