TrueDialog Reviews

I have a dashboard and I can see what all of our agents are doing on a daily or weekly basis, review their history and notes. This product provides efficiency and ease of use that allows us to reach more leads than using the telephone with fewer sales agents

Consistency and reliability. No issues with downtime and communication is great. Frequently with SMS providers there are issues with communicating with mobile providers. With TrueDialog this has not been the case.

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The software is very intuitive and user friendly. They have designed the API in a way that was extremely easy for us to implement.

Ease of use.
One-ON-One texting.
Great value.

Learning as we go along with TrueDialog.

This is the best text messaging software we have ever used. Will not only help us keeping track of our conversations to our customers, it will also make it very easy to manage and reply each of these texts. The system is so simple and easy to use, it will keep you from making mistakes. Using this software also helps you keep your customers engaged with your business by allowing you to keep in touch with them. Take your SMS strategy to the next level!

Could use some improvement on the CRM service. Sometimes it also "jams" and takes a while to either receive or send messages, although messages are always "sent" and "received", don't expect it to be received straight away.

Incredible leadership and great product makes coming to work easy every day. Highly recommend checking it out, lots of autonomy and plenty of opportunity for growth. Work and life balance is also very accommodating especially with my children.

The webinar is too busy at times and makes it difficult to watch without being kicked off so there could be some improvement.

3Seventy's SMS plug-in for Microsoft Dynamics CRM has helped to streamline our Admissions Coordinators texting prospective students. It not only allows you to send the text and store it on the CONTACT record, but if a reply comes back, the coordinator is notified by email. This is means that there is no more sifting through hundreds of incoming text messages and trying to match up the CONTACT with the correct coordinator (original sender) ' it is done automatically. This is a simple and cost-effective method to send (and track) text messages.

The initial implementation requires a strict 160 character text message. Some of our users would prefer a more variable field that would allow a longer message to be sub-divided into multiple text messages.

Ease of use, our developers were able to integrate with the TrueDialog API very quickly. Our users were able to use the system with no problems.

Overall no issues, customer service has always been responsive and willing to help.

The messages get sent almost instantly. With other providers it can take hours for the messages to get delivered. Their segmentation capability and ease of adding custom fields is also not standard.

They are doing some upgrades to the UI which I think will be helpful but other than that nothing comes to mind.

Lots of customization options for managing contacts. Customer support is really great at making sure you are fully compliant. They have an open API to allow you to integrate with other systems as needed.

From the minute I decided to use the product, it took me about 1 minute to sign up. Then I was immediately contacted by the company for a demo. Product is incredibly intuitive and I was up and running in no time.

I really cant complain about much. When I do have a question, customer service is incredibly responsive.