Square for Restaurants Reviews

The software makes it more accessible for small businesses to stay competitive in the era of pick up and delivery.

Should work on integration with orher food delivery options to help fulfil customer orders.

so Simple and way easy to use. Really helps out small businesses everywhere.

Needs work on clearing deposits in a more timely fashion

I have seen these being used at many establishments and they are user friendly and hip to the times and age of tablets, phones etc...

I wish they came with pens for signing my signature rather than using my finger, but it's ok.

The financial side of any business can be very stressful. Square offers a wide variety of tools and resources that help business owners monitor sales, track inventory, and reward customer loyalty. It’s free to join, and fees are a small percentage of each transaction. Using the app eliminates paperwork giving me more time to focus more on customer satisfaction.

Not a software, but a very minor inconvenience with the round jack. The reader would occasionally turn during a card swipe, causing a read error. I secured a thin piece of sturdy plastic on the back side of the reader that uses the back of my device as an anchor.

easy to use at any restaurant, dont have to carry cash when you are traveling convenient and easy to use

I am always worried about the security issue with such a mobile device using my information to make payments

Connects straight to banking system, Can use small Tablets and phone to do business

Fees are larger than most other software systems, money does not deposit directly to bank you have to request that money is sent.

What I like the most about square processing payments is that it makes it very easy to restore that customer's information such as email, phone number and past transaction history and payments.

There's nothing that I dislike about the software. I have run into no problems thus far. It is pretty effective.

I used square for a bakery I previously worked at. It’s pretty straight forward. Swipe the card and it goes through the POS on the iPad

The system sometimes crashed. Not sure if it was Square or the server were using.

I used this when working for my aunts food truck and I was helping them last minute when an employee called in sick, I was thrown in without much training on the system and I quickly figured it out myself. Simple and easy POS for small businesses like the food truck! Can’t complain about the price either!

Some connectivity issues, but worked great for the most part.

I am a customer that has a friend that uses this for her small business. I love that this product gives small business the ability to set this up without paying for credit/debit fees.

I think this software is great - sometimes I have seen people struggle with their cards swiping correctly (could be user error)

Fully customizable menu and layouts that I’m able to update remotely. This keeps travel costs down and software updates minimal.

Even though it has a great interface, my servers aren’t used to this POS because it’s fairly new and there is a learning curve.

I really love using this software! It is so easy to use and is always quick to use, never issues with it! This is important in the restaurant

The only con is that the fees get a little expensive at times, especially when you manually enter info

I love that product. It has made it easy for consumers to make purchases with debit and credit card in an era where nobody really uses cash too much.

Sometimes the square might not be able to read the card that is used to make purchase but if that doesn’t work you can always key in the card number so you don’t miss sale.

The ease of entering in new items and organizing the screens is great and easy enough for even staff to do. We have worked with them to get certain end of day reports we needed but overall the accessibility to access what you need whether it be item sales per day, hour, category, etc. is really simple. Sending refunds, looking up transactions, or sending coupons is super fast and way easier than any other system I have used. The staff loves it because their tips have tripled with the suggested percentage buttons on the customer screen.

At first it was hard for me to gain access to troubleshooting help as a manager because I am not the owner of the company. They seem to have changed protocol lately so now when I call it is no problem. There are constant updates so sometimes there are changes in the system and certain ones we don't like or want. However, I have been able to call and they can talk me through how to change the settings.

categorizes receipts and customers very well, very easy to use and set up

finding a place for the hardware/ connection if its not tied to table software

It is really easy to set up, the price is way better than the other systems in the market, it works with wifi and you can use it on your laptop, Ipad, smartphone.

I love how they offer the CRM tool and even more I love how easy is to create a website for your restaurant with them.

they could improve some of the features so It is even easier and faster to select the items. for example to add more options to the conditional words ( add, yes, No, extra, etc...) they could put the option to replace (ex: replace Ham for turkey) so when we have a customer who wants to customize a product we do not have to write long sentences all the time, instead we can just click a few buttons and is done.

The user interface is clear and simple. It works perfectly well for our servers.

The back of house reporting is a disaster. I’ve never worked with a more complicated, obtuse, confusing reporting function. They say you can customize your reports, but that’s true in only the simplest sense. We can’t customize reports so that all the info we want is in one place. We still need to bounce from report to report to find the data we need. It takes my bookkeeper far longer to reconcile sales to receivables than ever before, and occasionally we spend hours trying to make sense, on the phone with support personnel who also can’t make sense of the reports. Any positive reviews of the reporting functions are from customers that really use the reports seriously or diligently. If you care that your receipts are correct, Square makes it virtually impossible.

Square has streamlined my credit card processing immensely, We were using a different merchant service before that had higher fees and less intuitive features. Square is very useful for our staff accepting payments on site, at events, Bar Tending and processing catering invoice payments. it is fully integrated with our Quickbooks software for a streamlined process. The speed in which receiving credit to our bank account is also pleasantly fast. Finally being able to accept a credit card while in an out of service area (No Wifi/Cellular) is an excellent feature we have already taken advantage of.

There are no issues in the two years I have been using Square to report. The addition of NFC payments has made my life even better!

Working at a restaurant, this software made life easy for everybody (most of the time). Easy to set up a menu and add images, calculate tax, and reports.

When wifi went down so did our morale. However, the worst thing about this program was the Tipping Section. Customer's can't read the fine text at the tip checkout phase. They are deer in headlights. "Where do i sign?!" "What do I do" There is a big hiccup at this stage of the check out. Please bring up to your UX team. Square needs to make it simpler for end users. Bless them. I heard the fees are higher than most competitors.

Square is easy to use. The chip reader is easy to connect to your phone with bluetooth. The transaction are in your account the next day.

The chip reader does not stay on long enough when not in use, and you have to reconnect to your phone everytime you turn it back on.

Easy to set up and inexpensive, financed equipment

Doesn't handle large volume well, back-end reporting lacking, customer support non-existant

The integration to inventory management system and xero and payment system via online store too

Its expensive. Starts around 1.7% of your sales. The free version has massive limitations on functionality.
Standard POS functions like end of day closing reports and having different users permissions /access are all part of the upgrade version. I feel they deliberately limit key functions to force you to upgrade whilst heavily promoting its free. Upgrade is Maybe another $200/mth. So 1.7% of your total sales plus $2400 p.a.