CircleLoop Reviews

It is good when it works and is easy to call from FLG, straight to the clients through circleloop

The inconsistency of the calls not logging with FLG has been a factor and continues to be. Circle Loop also doesn't always connect calls and you have to redial a few times sometimes before it does.

Running our direct lines and shared lines from the same iPhone app is great. The recent addition of call recording has been a massive benefit. The team at CircleLoop have been good, they're always looking to make improvements to the application and are their customer service team are responsive.

They're all small niggles really.

The text messaging system is a bit clunky and currently has no notifications enabled. Sometimes call transfer can be a little buggy. Incoming calls suffer from intermittent lag, with users phones ringing at different times.

Rather than having a single 'contacts' tab, contacts are split into a users contacts and shared contacts, which means you have to search in both for a contact if you can't remember where they were saved.

I've tried many other VOIP providers, however the quality of Circleloop's service has surpassed many of the other larger players in the market. It's easy to get set up and the quality of calls is superb. I can forward calls to my mobile when I need and I appreciate getting voicemail transcription alerts by email. I have a UK and US number and i can switch between the two to make outbound calls. It's brilliant.

Awaiting more integrations with apps, but they integrate with the major CRMs and I know they are building more.

All you need is on one screen, the last number called, the link to any voicemail message and the set up is straight forward.

The out of hours option isn't intuitive at all, it isn't clearly marked on what the times entered represent. Perhaps it would work well to have the option to have a miniature screen of it in the corner whilst working on other things to keep an eye on if a call comes in etc.

I love that they have a desktop app and a phone app. I also like that I can connect it directly with my ZOHO crm.

I also love that the price is very affordable compared to most other phone apps.

The customer service is a little slow at responding and could be a bit more helpful.

Easy set up, no intrusive cabling, engineers, hassle, extensive quarterly or annual costs. You get a local number in the country that you are trading in and it works. Pure and simple. I've known the team behind this since my webuyanycar.com days and they have a fantastic reputation for delivering high quality SAAS software.

None I don't have any issues at all

Reporting tools are first class. All our staff love it's simplicity and how easy it is to use. Superb support.

Our monthly bill!! (All be it very reasonable and good value for money)! There Is honestly nothing we dislike about Circle Loop. The software is easy to use and enabled us to get rid of all our old desk phones

Cain was has been an excellent asset to circle loop going above and beyond to help ensure the product does exactly what we need it to do. Id recommend circle loop and Cain to all of my colleagues and friends.

Nothing it works effectively and would recommend to all