Trustpilot Reviews

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1183 Reviews

- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I have received alot of trust pilots than expected and it is much easier to access these
Reviewed on 2024/03/11
Trustpilots are part of my incetive at work so I tend to make sure that my name appear on the...
Trustpilots are part of my incetive at work so I tend to make sure that my name appear on the platform and trust pilots work the same as google reviews
Pros
The fact that a customer can mention my name and the whole world will know that I provided an efficient service
Cons
One star especially when they close to my name
Response from Trustpilot
Hi Avela,
Thanks for the feedback. We're glad to hear that you're finding our platform to be easy to use when accessing your reviews!
Thanks,
The Trustpilot Team
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Easy to use
Reviewed on 2024/08/21
Pros
It makes it very easy to gather feedback and positive reviews from customers quickly. It's also a great way to quickly check the history and standards of other companies that we may want to use.
Cons
The platform has an issue with fake and paid reviews for other companies which can make it hard to trust reviews sometimes.
Response from Trustpilot
Hi,
Thanks for sharing with us. We're glad to hear that you're finding it easy to use the Trustpilot platform. We do do lots to combat fake reviews, so if you see something in the future that breaks the rules that our team hasn't caught yet, please don't hesitate to reach out.
Thanks,
The Trustpilot Team

- Industry: Furniture
- Company size: 1,001–5,000 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Disappointing Service and Misleading Practices
Reviewed on 2024/01/05
As a customer, I expect a certain level of sincerity and professionalism from companies, especially...
As a customer, I expect a certain level of sincerity and professionalism from companies, especially those that promote genuine customer experiences. Unfortunately, my interactions with this company have been utterly disappointing, characterized by a lack of real communication and a failure to adhere to their own stated guidelines.
I approached the company with a serious concern that directly contradicted their community guidelines. Rather than receiving a thoughtful response, I was met with robotic, automated replies. These messages, which were ostensibly translated into Danish, failed to address the specific issues I raised. It's perplexing and frustrating to receive a response in a language that suggests no genuine effort to understand my initial communication.
Furthermore, the company's reliance on automated responses underlines a significant gap between their professed values and actual practices. It's disheartening to see a company talk about authenticity and customer engagement, only to hide behind generic, automated messages that offer no real solutions or acknowledgments of the problem.
The irony is that their replies often reference their guidelines and rules, which, from my experience, they don't seem to follow themselves. This contradiction not only undermines their credibility but also highlights a worrying lack of accountability.
For a company that is part of a platform like Trustpilot, which is designed to foster transparency and honest feedback, this behavior is particularly concerning. It's essential for such platforms to represent companies that genuinely interact and engage with their customers. Unfortunately, this has not been my experience.
In conclusion, I am left with a sense of profound disappointment and frustration. The service I received was far from the sincere, problem-solving approach I expected. If the company is genuinely interested in improving and upholding its standards, I urge them to reevaluate their customer interaction strategies and start practicing what they preach. Until then, I can only advise others to approach this company with caution.
Pros
Their website is fairly well-designed and easy to use.
Cons
Untrustworthy business practices and kartel-like methods. Your score is greatly affected by your interest in buying the products to be able to build up positive reviews.
Response from Trustpilot
Hi Jacob,
Thanks for taking the time to share this with us. While we don't love hearing that you haven't had the best experience with Trustpilot, we appreciate feedback in all of its forms.
If you could leave us with more information surrounding your account, we can follow up with our team on this one and try our best to improve your experience.
Thanks,
The Trustpilot Team
- Industry: Animation
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
This site is totally based for making honesty
Reviewed on 2024/05/13
Very trusted site for me atleast I really happy with it as an user
Very trusted site for me atleast I really happy with it as an user
Pros
There have any kind of app or website's review what's make us helpful
Cons
I mostly like tha honest review people write
Response from Trustpilot
Hi Gourab,
Thanks for sharing with us! We're happy to hear that you're finding Trustpilot to be a helpful service.
Thanks,
The Trustpilot Team
- Industry: Broadcast Media
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Trustpot, my go to, reliable advisor.
Reviewed on 2024/09/03
Impressive. Have saved me several times from buyers remorse.
Impressive. Have saved me several times from buyers remorse.
Pros
Comes in very handy when making decisions about products or services.
Cons
Sometimes it’s difficult to verify authenticity of the ratings given.
Response from Trustpilot
Hi Jessica,
Thanks for sharing! We love hearing that Trustpilot has been useful for you when finding trusted companies.
Thanks,
The Trustpilot Team
- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Great platform to test reputation
Reviewed on 2024/05/31
Pros
Easy to leave reviews and generally well-known which adds to credibility of reviews.
Cons
Some reviews are clearly not from actual customers which can make it less credible and brings reputation into question
Response from Trustpilot
Hi Louis,
Thanks for the review! It's nice to know that you're liking using Trustpilot to leave reviews and find companies you can trust. We do lots to protect our platform from fake reviews - and we mean lots. But, if you ever see something that breaks the rules that our team or fraud detection software hasn't caught yet, you can always let us know via this form https://trustpilot-help.zendesk.com/hc/en-gb/requests/new?ticket_form_id=15855419287709&tf_18057003092765=lang_en_cf.
Thanks,
The Trustpilot Team
- Industry: Insurance
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Conflict of interest: small companies get no support, big companies can delete any reviews
Reviewed on 2024/04/02
Pros
Common acceptance of the platform and easy to use for clients
Cons
Non ethical, and conflict of interest when it comes to customer support
Response from Trustpilot
Hi Grégor,
Thanks for the review. However, we want to clarify that no company can delete reviews. Anyone that uses that platform can flag a review if it breaks the rules. From there, our CI Team will investigate and if the issues cannot be resolved, a review may sometimes be removed.
Our Support Team is always here to help and if you need assistance with anything, we'd recommend getting in touch via this form https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219.
Thanks,
The Trustpilot Team
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Trust Trustpilot
Reviewed on 2024/05/20
I always use Trustpilot as reference point when I'd like to know if I can (of course) trust a...
I always use Trustpilot as reference point when I'd like to know if I can (of course) trust a service, especially if you are going to pay money for and give your personal details.
I am really satisfied, it helped me to avoid risky app and services; at the same time the good ones can have more customers.
Pros
I use Trustpilot when I want to check the reputation/reliability of a service (supplied by web site or mobile app), and I must to say all the reviews are true and many are well described so I will be able to trust or not what I was going to try (e.g. an app which offers discounted food). Leaving a review is easy and you can do it from computer or mobile phone: the interface is clear and in case of negative review often you will receive a feedback to help you and better understand what's wrong.
Cons
I have nothing to report about. Everything is fine :-)
Response from Trustpilot
Hi Fabruzio,
Thanks for the review! It's great to know that you've put your trust into Trustpilot.
We hope you continue to enjoy your Trustpilot experience!
Thanks,
The Trustpilot Team
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 1.0 /10
Paid platform isn't worth it
Reviewed on 2024/09/22
Personally wouldn't recommend Trustpilot. It's a have-to-use in some cases but I wouldn't pay for...
Personally wouldn't recommend Trustpilot. It's a have-to-use in some cases but I wouldn't pay for it.
Pros
Reliably trusted by the population as a source of genuine reviews.
Cons
Very little accountable to help us prevent 1* reviews that were left by competitors or none-genuine sources. The paid plan feels like a big commitment for very little gain.
Response from Trustpilot
Hi James,
Thanks for getting in touch. We're sorry to hear that you're not loving your Trustpilot experience. We do do lots to protect our platform from fake reviews. If you see something that breaks the rules, you can always flag this in your B2B dashboard or directly to our Content Integrity team via our whistleblower form.
If there's a specific case you'd like us to look into, please don't hesitate to get in touch directly via this form https://support.trustpilot.com/hc/en-us/requests/new.
Thanks,
The Trustpilot Team
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good but could be better
Reviewed on 2024/05/20
Pros
The huge users on the platform makes it easier to get loads of feedbacks on our platform which gives us a big data to analyze to make changes to our business.
Cons
The only issue is the fake profiles that give reviews which can impact the business. I think there should be a more tested way to make sure the reviews comes from people who use the platform.
Response from Trustpilot
Hi Rilwan,
Thanks for sharing with us! We love hearing that you're enjoying collecting feedback and insights with Trustpilot. We do do lots to prevent fake reviews and misuse of our platform, but we will be sure to pass your feedback along to our Trust and Transparency teams to continue to look to improve moving forward.
Thanks,
The Trustpilot Team
- Industry: Internet
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Why Trustpilot is Trustworthy?
Reviewed on 2023/09/14
I am a Old User Of Trustpilot now. It has Fantastic Features With Advanced Equipped Technology...
I am a Old User Of Trustpilot now. It has Fantastic Features With Advanced Equipped Technology Which Provides Perfect Result to its Users.
Pros
First it is User Friendly and As Far as it's Features are Concerned it has Innovative and Advanced Features Which is Very Important in Finding the Accurate Result Regarding Any Software Or Sevices Sites.
Cons
As far as my View is Concerned Regarding Trustpilot I Almost Give it High Ratings due to his Unmatched Service.
Response from Trustpilot
Hi Atul,
Thanks for sharing with us! It's great to know that you're finding Trustpilot to be easy to use and a great tool!
Thanks,
The Trustpilot Team
- Industry: Human Resources
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Trustpilot helped me
Reviewed on 2023/11/13
My experience was great with Trustpilot is one of my favorites it help customers and business...
My experience was great with Trustpilot is one of my favorites it help customers and business owners maintain an honest review Tanks
Pros
What I like about it is that it is available on many platforms and programs from different companies with very helpful reviews
Cons
Maybe there are some Fake reviews on Trustpilot
Response from Trustpilot
Hi Karis,
Thanks for sharing with us! We love to hear that you're finding reviews on Trustpilot to be helpful.
Thanks,
The Trustpilot Team
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 0.0 /10
Used to be great. Nowadays almost all negative reviews are disappearing
Reviewed on 2024/02/15
Pros
I used to check out what people are saying about the product before I buy. Not anymore.
Cons
I feel that it is now giving me non credible information especially since last year. At the moment, there is a certain financial firm that me and everybody else is complaining that it is a scam. It started operating in August 2023 and suddenly it had more than 700 reviews all of them good.
Response from Trustpilot
Hi Mokwena Macdee,
Thanks for sharing. Please know that we want everyone to be able to share their experiences - positive and negative - as long as it's within our guidelines. If you think a review or company is breaking the rules, please get in touch so we can investigate ASAP!
Thanks,
The Trustpilot Team
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Trust Pilot is an essential tool for your customers feedback management
Reviewed on 2023/11/15
I find Trust Pilot a highly reliable resource where I can read opinions about services or goods. I...
I find Trust Pilot a highly reliable resource where I can read opinions about services or goods. I feel that it also creates a sense of trust that I am able to have my customers write a potential product feedback. My rating is 10/10 and I continue to use Trust Pilot in the future both professionally and personal.
Pros
The fact that I am able to stay on track of my customers experience in an easy way with an easily readable grading scale. I also use Trust Pilot when I am looking for a vendor of a service or product to see what others are saying. This feels like an extra layer of purchasing security which could save me thousands of dollars in the future by making the right choices.
Cons
I have nothing negative to say about Trust Pilot.
Response from Trustpilot
Hi Angela,
Thanks for the review. We love hearing that you've found Trustpilot to be an essential tool for customer feedback!
Thanks,
The Trustpilot Team
- Industry: Import & Export
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Review Trustpilot
Reviewed on 2023/09/24
Pros
The Trustpilot application is functional and intuitive, i.e. easy to use.
Cons
I have no negative opinion about this...
Response from Trustpilot
Hi,
Thanks for sharing with us. We love hearing that you're finding Trustpilot to be easy to use!
Thanks,
The Trustpilot Team
- Industry: Design
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Trust Pilot quite literally shows you everything
Reviewed on 2024/09/05
Pros
I like that it shows a lot of options in a pretty wide range depending on what you're looking for.
Cons
It also shows you things that are pretty irrelevant for what you search
Response from Trustpilot
Hi Marnie,
Thanks for sharing with us! We're glad to hear that you're liking using our platform to find lots of reviews.
Thanks,
The Trustpilot Team
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
I trust Trustpilot
Reviewed on 2024/04/29
I am really satisfied, never had problem with online services thanks to Trustpilot.
I am really satisfied, never had problem with online services thanks to Trustpilot.
Pros
When I am looking for information about e.g. websites that offer services and want to be sure about their reliability, I always check Trustpilot and its reviews.
I quickly find the answers, I mean I can "trust" the service or should avoid (or be prepared for any problems), thanks also to the score (up to 5) and the color.
The reviews are honest and help me a lot. Ofter they are well detailed and sometimes there is a reply from the companies.
The interface is clean and easy to navigate.
I highly recommend checking trustpilot before using an online service.
Cons
nothing to report, Trustpilot is a well made product
Response from Trustpilot
Hi Sara,
Thanks for the kind words! We love hearing that you're enjoying using Trustpilot to find trusted reviews and companies!
Thanks,
The Trustpilot Team

- Industry: Graphic Design
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An effective ally against scams and crafty people
Reviewed on 2023/08/20
I have been using trustpilot for years, I am always looking for new methods of online earning and...
I have been using trustpilot for years, I am always looking for new methods of online earning and investment, the web is now a jungle that includes many types of worlds, good and bad, I use trustpilot mainly to be able to make a first online selection and to understand so which websites are more reliable than others. On many occasions it has allowed me to fall into guaranteed scams, in fact the websites were perfectly created and seemed to be reliable sites, but reading the reviews on trustpilot, left by unfortunate people who had fallen for it before me, I understood that instead it was a scam that would have cost me money and time. I must say that very often trustpilot, thanks to the positive reviews, has allowed me to discover websites that I didn't know. Fundamental division into categories to find new inspiration.
Pros
I like the ease of use and clarity of the content.
Cons
I don't like the lack of an app that can speed up smartphone research.
Response from Trustpilot
Hi Vincenzo,
Thanks for the feedback. However, we do have an app! This should be able to be found in your app store today.
We're also glad to hear that Trustpilot has been a useful resource for you to reference!
Thanks,
The Trustpilot Team
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best review site your business needs
Reviewed on 2023/11/16
It's been pretty excellent and is a site I recommend to any business looking to gather and monitor...
It's been pretty excellent and is a site I recommend to any business looking to gather and monitor reviews about their business or products.
Pros
The fact that it's super intuitive and anybody can navigate on it.
Cons
The controls are a bit questionable - I think it could be better managed from a UI perspective.
Response from Trustpilot
Hi,
Thanks for sharing! We love hearing that you're finding Trustpilot to be the best review site.
Thanks,
The Trustpilot Team

- Industry: Arts & Crafts
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Useful tool, quite easy to use
Reviewed on 2023/11/13
I have been using TrustPilot on both sides, as a business and a customer. My experience has been...
I have been using TrustPilot on both sides, as a business and a customer. My experience has been good ! It is fairly intuitive to use and a useful tool for business to build trust.
Pros
I like using TrustPilot to monitor customers review. It is easy for them to use and submit a review which helps a lot in engagement.
Cons
Honestly, TrustPilot is a good product overall.
Response from Trustpilot
Hi Juliette,
Thanks for the review. It's nice to know that you're finding Trustpilot to be easy to use!
Thanks,
The Trustpilot Team
- Industry: Investment Management
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Alex Official
Reviewed on 2023/09/13
Yes, I've been using it for more than 2 years, for deep knowledge of URLs, Applications. Website,...
Yes, I've been using it for more than 2 years, for deep knowledge of URLs, Applications. Website, Web pages, for evaluation and use in my research work. I recommend it to everyone.
Pros
The approach, the speed of the evaluation, the clarity, the correctness
Cons
Everything is OK!You can see the author's professionalism
Response from Trustpilot
Hi Gheorghe,
Thanks for sharing. We're glad to hear that you're enjoying your Trustpilot experience!
Thanks,
The Trustpilot Team

- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Good and trusted system for reviews
Reviewed on 2023/11/15
Using it for less than half year. It's easy to implement but it's hard to uplift feedback score...
Using it for less than half year. It's easy to implement but it's hard to uplift feedback score when you start from industry average rating (3.6 in my case)
Pros
It's respected by many people. It's recognised in most organisations. It's important if you sell stuff on your own website.
Cons
There are people selling positive feedback on fiverr and other platforms.
Response from Trustpilot
Hi Arnold,
Thanks for sharing with us. We love hearing that you've put your trust in us!
We do know that there are a few bad apples out there that are trying to misuse our platform as well as other review platforms, and our team has invested heavily in trying to combat review sellers.
Thanks,
The Trustpilot Team
- Industry: Retail
- Company size: Self Employed
- Used Monthly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Honest platform to share your views
Reviewed on 2024/06/17
I love that I can express my views and it will be put on the platform what I have said. I do not...
I love that I can express my views and it will be put on the platform what I have said. I do not want anyone to not put up my review simply because it is negative. Rather the company should get the feedback and fix the issue
Pros
I love that trustpilot captures both positive and negative reviews and it can be trusted by anyone.It does not tailor its reviews. Rather, it just says exactly what has been said by the reviewer
Cons
For now, it is good. Please do not compromise trustpilot
Response from Trustpilot
Hi Busola,
Thanks for sharing with us. We're so happy to hear that you're loving using Trustpilot for reviews!
Thanks,
The Trustpilot Team
- Industry: Education Management
- Company size: Self Employed
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
A platform to share your honest opinions
Reviewed on 2023/11/16
Pros
I am glad that there's a popular platform like Trustpilot that allows customers to share their honest opinions about a company's services/products. It took a few days for the review to be processed but it will eventually appear.
Cons
There are numerous fake accounts on the platform attempting to 'seed,' which can sometimes lead to inflated and biased ratings, making them less reliable. Additionally, I've encountered an issue with the feedback received from brands after leaving a negative review. It often feels robotic and unhelpful, with a lack of genuine efforts to address my concerns, as they tend to provide excuses rather than solutions.
Response from Trustpilot
Hi Huong,
Thanks for your review. We love hearing that you're liking using Trustpilot to leave reviews. We do lots to combat fake reviews and misuse, but will take your feedback in to deliver to our team!
Thanks,
The Trustpilot Team
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
I like their customer service
Reviewed on 2024/02/23
Pros
Easy to use, they have a great response time and helpful for the most part. We were able to verify if people actually purchased products from us and get some fake reviews dropped off.
Cons
Our brand has a few companies under the same umbrella and it's frustrating we can't separate them out. Also, no control on who writes a review.
Response from Trustpilot
Hi Sarah,
Thanks for the review. It's great to know that you're finding Trustpilot to be easy to use! We will be sure to pass along your feedback to our team regarding separating companies under your brand to look into for the future.
Thanks,
The Trustpilot Team