Dialing Innovations Call Center Application Suite Reviews

Feature rich, combining the best call center software features from all the competition. Incredibly stable.

Its a cheap alternative to a big phone bill.

When you call in the phone system often doesn't ring. It just goes strait to the automatic attendant.

Able to add just about any feature necessary. They don't have downtime that often. Pretty easy to use for the most part. They don't charge for minutes which is great.

Not the best customer service. Adding new features is not cheap.

The ability to manage multiple campaigns for different departments simultaneously has been easy and beneficial. This software has increased our productivity and workflow. We have the ability to view the results/data for the campaigns throughout the day.

The software looks intimidating with all of the screens, but it is easy to get used to and there are training videos on the website.

There are many features that are noteworthy. The setup is very simple and the support is even better. We have used this system and rarely have we had any issues. Cost and simplicity are very important within any business when choosing a product.

I cannot list any negatives. Any issues that we have ever experienced had nothing to do with the system, but had to do with our internet service provider.

This product makes our team much more efficient. We rely on its performance on a daily basis and it has always worked well. The money we save by using it is substantial. I would Recommend it to anyone needing a quick fix to their incoming needs.

At times installation can be a short term problem. However the effort to install is worth the time and effort. Our team finds it easy to use and very functional.

Cheap and less handling for catering orders

Sometime we have to reset the equipment when theres no dial tone or cannot make call

I use this to help organize calls to my restaurants and direct to the correct party. It is really a great tool!

Set-up can be a little tough for a not technology oriented individual.

I like most about this because very easy to use,

I don’t see any user forum which will beneficial for us

- First thing get more catering orders.
- This device avoide marketing calls.

This device working very great. We are saving more money annually when we switch this device.

I have worked in a call center for over 15 years. I have worked for telecommunication, retail and banking. The software that I used was typically the same just with a few sections changed to the type of Call Center Environment. So it was very easy for me to adapt to each company easily.

No issue did I have with using these applications.

Recorded message gives a professional experience to caller
Clear sound
Saves money on land line expenses.

Initial setting is little time consuming and need little IT knowledge.
some time stop working and needs rebooting

Easy to use and visually easy to follow, thank you!

Nothing that we have run into since using it 3 years ago