--- description: Learn how TouchStone can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: TouchStone Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Business Process Management Software](/directory/273/business-process-management-bpm/software) > [TouchStone](/software/113239/touchstone) # TouchStone Canonical: https://www.getapp.za.com/software/113239/touchstone Page: 1 / 3\ Next: [Next page](https://www.getapp.za.com/software/113239/touchstone?page=2) > TouchStone is a cloud-based process development and management solution for small businesses to manage their standard operating procedures (SOPs), with process documentation templates, custom forms, file uploads, linking to organizational charts, completion status color-coding, and more > > Verdict: Rated **4.9/5** by 31 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of TouchStone Users can create dynamic org charts using the drag-and-drop interface, link job descriptions to each position with a single click, and export org charts in multiple formats. Through the Control Panel, users can interactively track, follow, and complete processes in their daily work, with copies of process tools created automatically for employees to use, complete, and save. Completed copies of process tools are automatically saved in folders, archived by date, allowing users to search for completed work plans, forms, and checklists, and for reports to be run and retrieved for reviews by managers. Managers can review the work of their reporting employees and take corrective actions when processes are not being followed, such as retraining staff members or changing processes. An unlimited number of user accounts can be created, with ‘read’, ‘edit’, and ‘create’ permissions to control their access to processes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 31 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Business Design Corp - **Location**: Santa Rosa, US - **Founded**: 2000 ## Commercial Context - **Starting Price**: US$29,00 - **Pricing model**: Flat Rate - **Pricing Details**: 30-day trial, money-back guarantee, requires a credit card. Easy Org Chart: Free TouchStone: $120/month TouchStone Small Business: $29/month - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, China, India, United Kingdom, United States ## Features - Access Controls/Permissions - Collaboration Tools - Customizable Forms - Data Import/Export - Document Management - Document Storage - Drag & Drop - Forms Management - Process Change Tracking - Process Modeling & Designing - Templates ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Business Process Management Software](https://www.getapp.za.com/directory/273/business-process-management-bpm/software) ## Alternatives 1. [Zapier](https://www.getapp.za.com/software/100222/zapier) — 4.7/5 (3043 reviews) 2. [Albato](https://www.getapp.za.com/software/2059586/albato) — 4.8/5 (403 reviews) 3. [Visio](https://www.getapp.za.com/software/91066/visio) — 4.5/5 (3279 reviews) 4. [Lucidchart](https://www.getapp.za.com/software/9670/lucidchart) — 4.5/5 (2247 reviews) 5. [Asana](https://www.getapp.za.com/software/90584/asana) — 4.5/5 (13547 reviews) ## Reviews ### "A system for writing systems" — 5.0/5 > **Martin** | *17 July 2019* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: Easiest way I’ve found to create and organize systems > > **Cons**: Some of the page graphics are not to my taste. > > Touchstone makes one of the most important activities in business easy. Every business needs systems to do well and touchstone is a system for writing systems ----- ### "Member Services Representative" — 5.0/5 > **Darlene** | *17 July 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Offers our members the ground work of polices and procedures for their law firms. > > **Cons**: That I was not originally trained by Touchstone staff. If I had been it would of been easier. ----- ### "Touchstone is About the People, Not Just the Product" — 4.0/5 > **Horace** | *19 September 2023* | Legal Services | Recommendation rating: 8.0/10 > > **Pros**: I like the way \[sensitive content hidden\] explains the importance of systems and processes in his presentations and he has designed a simple yet highly functional tool to assist in creating a systems driven business. I also like the simplicity of the videos. > > **Cons**: It is going to take a while to get it fully implemented but we think it will be worth it in the end. > > It is new and I have not had an opportunity to do much with it yet. ----- ### "Business rev" — 5.0/5 > **Greg** | *07 September 2020* | Wine & Spirits | Recommendation rating: 10.0/10 > > **Pros**: Organizing systems so employees can fine them and use them. > > **Cons**: Some employees don't want to use it. Getting to know the software is a learning curve > > Goot help systemizing my business. ----- ### "Touchstone Review" — 5.0/5 > **Lecia** | *25 August 2020* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: Having one place to keep all documentation is awesome and frightening at the same time. And we love the library of forms and procedures already created, that helped us to transition more easily. > > **Cons**: The most difficult thing for us is taking the time to get familiar with all aspects and to remember to go to Touchstone instead of the myriad of notepads and physical documents (breaking bad habits). > > I found Touchstone 10 years ago while doing my own research of systems to implement all of the great learning tools and techniques \[SENSITIVE CONTENT HIDDEN\] outlined in his series of books. And finally I am getting to experience it here, where it is all implemented in a complete system ready to use. Great Job \[SENSITIVE CONTENT HIDDEN\] \& Team\! ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.za.com/software/113239/touchstone?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/113239/touchstone) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data