Multiorders Reviews

I have been a multi-order customer for a long time after trying others , i would both recommend multi-orders for both price and service the service is excellent

Nice UI, some great ideas and features and very affordable

I used Multiorders for around 6 months. It's nice software and I was very happy to be using it daily for my business. The problem is I think this company was lacking resources and expertise.
The first issue occurred early on when they told me they needed to make an update to their code but it would break all my bundles. I had spent hours creating those and I was not best pleased to be told I'd have to do it all again.
After that I did use it for a good while, it's really nice to use and yes there were a few glitches but we worked around them and support wasn't bad. It was not uncommon for the system to go down sometimes which was a concern.
But the deal breaker for me was when I discovered that my inventory sync with Bigcommerce had stopped working properly and I started to get orders for stock I didn't have. This was a disaster for my business and reputation and I had to pull the plug on multiorders, it just wasn't reliable and up to the task.
This was a few years ago so I hope they have improved and solved these issues, I liked the company and staff and I really didn't want to stop using it.
In the end, I moved to Veeqo which was a lot more expensive and I think that's part of the problem with the management of Multiorders, they lacked the staff, expertise and ability to offer a reliable solution perhaps because they were under-resourced. I hope they've got on top of things, it had great potential.

All in All Multi Orders is an fantastic tool

There are small details that needs to be fixed and Optimized. like The Billing system and some missing Carriers to unlash the 100% Potential of this Software fore EU Costumers.

Inventory updates across my multiple selling venues without losing a sale to "sold out" items.

Takes a while to fully understand the integration between selling sites and why an item may not update properly. I want to use Shippo for my postal needs but can't seem to connect that.

It is very to use, and has a lot of features that are useful. The team also actively hears what the customers are saying and would implement changes.

I would like it to integrate with Royalmail Click and Drop, but I know this isn't something up to Multiorders.

Easy of use and control inventory with near real-time data

A bit slower than other apps to response online

Good value for money compared with other similar products

Support can be slow at times and Live chat often not available

Synchronization of goods and orders between trading platforms

Sometimes synchronization stops working, orders remain undelivered, the delivery time of the order increases. which affects the rating of my store.

I love that I can create bundles with my inventory and track each individual item. I also love being able to track inventory across multiple selling platforms

It's a little expensive - the features are great, but you do pay a lot for it.

I am a small business which handles approx 100 SKUs and has less than 100 orders per month. However, inventory management is mega important for us since we sell through different channels, and keeping track of 100 SKUs manually is not possible to maintain without error.It is true that this app is designed for bigger business price-wise, however, I really think the investment is worth it if it can be kept.

The orders you create manually cannot be edited. If you make a mistake, though, you can copy that order, create a new one with that information, correct the data you need to correct, and delete the previous one.

We use Multiorders to control inventory quantities and pricing between all of our sales channels (eBay, Amazon, Etsy, Shopify). For reference, we process 1000+ orders per week and have tens of thousands of SKU's.Our experience has been extremely positive. The program simply works better than others we've tried. The customer service has always been legitimately world class.

I wish sales data was provided line-item, as of now you need to actually click into each product/variation to see sales data. When ordering hundreds of items at a time, it would be extremely helpful to have line-item data right in your face as I move down the list of low-stock-alerts.As the program adds features and improves, the price has gone up fairly and accordingly. Since we only use the inventory management and pricing features I worry that the price will keep rising to a level that exceeds the value we receive for the limited features we actually use. This concern could be alleviated by adding an inventory management only tier. This is a future concern only, as of this writing Multiorders is an outstanding value for the money.

Where to start from? I know that I am supposed to write a review for the software, however, let me first tell you about the team. Because even the greatest software is nothing without the people behind it. A highly dedicated team of professionalists that knows the answer to every question and have the patience to explain, show, teach you, lead you through every step. Anything you need to be further developed for your business needs - it is already on their list or they put it there and make it happen in a while. Nothing gives me more confidence that I have made the right choice than these people's perfectionism and desire to help.

The software itself is like a mirrored image to the people behind it. Easy to set up, super friendly interface. I have over 10 people in different departments working with the software and it took them 2-3 days to completely understand the features and start using the app. Multiorders save you time, eliminates human errors, automate processes and cut the useless communication between the staff members.

Even though this is inventory and shipping software, I was able to adapt it to work perfectly for also our Customer Support, Print, Design, and Post-Print Teams. As a manufacturer, I needed something to track down the in-house production steps prior to shipping and we are perfectly doing it with Multiorders now.

That the price is bound to the Inventory ;)

The most important feature for us is the product merge/bundling functions. This has enabled us to control our complicated inventory across many market places. Integration and setup was easy.

Would be nice to have the option to completely customise documents

Very hard to find a place that would sync the inventory of Etsy and Wix and I finally found one! The other two I was going to try before this were quite expensive compared to multiorders, and seemingly hard to navigate. And they have super excellent customer service, when there is a question or something, they are great to work with and responsive and helpful.

The thing that I liked least was not really their fault, Etsy I guess was not working with them to help integrate when some of the new "programming" behind the scenes etsy changed came about. Mulitiorders worked with me to help with the change, but it took awhile, but then again, like I said, not Multiorders fault and very hard to find integrations with wix and etsy, the two places I use the most.

The integration with Shopify was so simple. We finished it in about 45 minutes. The main reason I like Multiorders is that it works for shipping and inventory and bundling of products. The software does not require a lot of babysitting; it runs well on its own. Anytime I have had an issue, a question, or a recommendation to improve the product, the support team has listened to me and addressed it right away. We are located in the U.S., and they updated their product to work with some U.S.-specific options like FedEx SmartPost. They are really wanting to make the software product to be the best out there.

Some of the views could use some additional Sort options, but I know the tech teams are working on this.
Keep in mind that when you implement this for inventory control, then Multiorders needs to be the source for the inventory count. You'll see this message many times during the implementation process, and make sure you understand that part and consider it in any other inventory integrations you may have to ERP's, etc.

How gorgeous it looks, how well it functions and how simple it is to use.

Waiting for shipping integrations to go live but that's the case for any solution.

We sell on multiple e-commerce platforms. One of the biggest headaches for us was having to create sales orders and pull data from these sources independently. It was time consuming and NOT seamless. Multiorders fixed this issue. We use this app not daily but hourly to print, review, fulfill and monitor every order that comes in. We just started using it for inventory as well and it seems to update seamlessly as well.
Also, tech support via chat is very responsive and a huge help.

I wish there was a phone app. Also, USPS shipping discounts are great...it would be nice if they had the same discounted rates for UPS.

I honestly have to say we have finally found a perfectly laid out system which does exactly what we want! We have been through quite a few platforms which have fallen short or just not done what we required. Multiorders is very in-line with our requirements, easy to use and has a fantastic customer support team! Sales and after sales is brilliant! Not pushy at all but both teams there to help and answer queries in super fast time! I am normally a harsh critic on plaftorms like these but honestly cannot say a bad word so far. Highly recommended if you have multiple channels you are feeding through it condenses the process and frees up workload.

Would be great to have the ability to integrate even more delivery platforms but I believe the guys are working on this