Netchex Reviews

The software is very user friendly. It makes our jobs in HR/Payroll hassle free.

Honestly, I can't think of one thing that I do not like about this software.

I love the whole system! It's hard to say what is the best thing because it has so many features that I love. The ease to get around in the system is awesome. It offers so many training videos so if you aren't sure about a feature or best of all you can call customer service and they will help you. I have never met a better service team than Netchex!

I really don't have anything I dislike with Netchex!

The features of Netchex were very appealing. The timekeeping, employee services, and payroll seemed great.

The implementation has been the most terrible implementation I have ever went through with any company ever. There is 0 communication. There is 0 follow through. They do not make their clients a priority in any way. I would like nothing more than to erase everything we have done with Netchex and start from scratch.

I love the integrated platform. With our old payroll company you would have to make the same change in several different areas of the software. With Netchex it only takes once. This system is so user friendly it makes training a breeze. And the customer service is second to none!

The only downside for me is I wish the time and attendance side was a little more updated with options.

Customer Service support is awesome, everyone is very professional and extremely helpful.

My company wishes we could use all the software has to offer but their applicant tracking tool does not supply us with everything we need.

Sales team showed a software that was completely different than the software that we have. Sales team shared a seamless approach to payroll in a time that we needed simplicity. The payroll processing is not complicated and fairly straightforward to navigate as long as your business is limited in size and scope of personnel.

Time and Attendance needs a new programmer. The current software cannot maintain accrual based PTO, retro PTO or rollovers between banks. The tax department does not know basic tax laws - it took over 6 months to get a corrected W2. We filed Employee Retention Credit with our former vendor because of the lack of confidence in processing tax forms. There is no dedicated customer service representative - it is a call center. We paid for NetBenefits to integrate with our health insurance provider and there has been no file transfer take place in almost 2 years.

The fact that it takes on the complexity of payroll processing and allows me to focus on motivation of employees.

The user interface was lacking for a long-time, but recently has become much better. The best to overcome this would be to pay users to come demonstrate to NetChex software developers how they are using it.

Everything is easy to use and if I can't figure something out, the customer service team has been the best at walking me through step by step.

There are been features in established reports that I wish were available, but I can also create a custom report to get that information.

What I like most about Netchex is that all of my files are in one place. All I need is internet access to be able to access any employee information and/or documents, from anywhere! I also love the communication with my awesome service team.

What I like least about Netchex is that I didn't have more one-on-one training with the software from a Netchex expert or in a classroom environment. I truly feel that I would've gained much more knowledge and less initial frustration/misunderstanding about the software.

The website is very easy to use both for administration and employee. The implementation staff were constantly in contact meeting at least weekly and calling in between to make sure all my questions were answered.
The software is very intuitive and easy to figure out just by doing, but there are also tutorials and the support staff are more than willing to either send a pdf or get on the phone and talk me through anything.

It does log you out after a period of time which I expect but some employees seem to get frustrated with that.

This software has been utilized at my previous company, as well as where I am currently employed and it has been an overall great experience. This software has allowed us to automate processes across all of our locations and begin laying the foundation to implement a uniform system for our company as a whole.

One of the things I like the least is the amount of times the site gets overloaded with users and stops working, or will kick me out while actively working on something. I have been kicked out while hiring a new employee, and even while processing payroll. That is certainly the most frustrating thing about this software.

Very easy to navigate.
Many areas of our payroll go much quicker now that they are not as manual. We are able to upload data easily into payroll.
We love that employees easily have access to their information - whether it be a checkstub, W2 or direct deposit information.
Managers can quickly and easily approve/decline leave requests and then those approved populate into employee timecards.
Customer service is A+!!
Reporting is super easy and customizable.

I wish there was more detail in the accruals section.
Reports need to be able to drill down all the way to the position level.

Pro: Can centralize a lot of the needs our company has. You can place all of employees forms and information in one place. You can smoothly transfer new hires into the system and even move them from one location to the next easily.

Con: Don't always have the luxury of being creative with some forms. When building the forms in the system for new applicants you are unable to be creative with the forms. Which can be a con. They do have pre-set options which makes decisions process easier but not always what you have built in your mind. They are great about working with you and building that across the seperate companies and they are easy to use for a new hire.

Netchex is a very user friendly system. It enables me to do everything I need to do in one system. There are a lot of tasks that are automated and this gives me to time to work on other things. Customer service is very friendly and responsive.

There honestly isn't anything that I don't like about Netchex. It has been a wonderful system for our company.

What I like most about this software is that it is user friendly. By using this software my everyday workload has become more efficient.

What I like least about this software is that there is not more educational videos and instructions. Other than that I really love this software.

The overall system is user Friendly. The customer service and helpdesk team is very responsive, friendly and helpful.

The reporting capability needs to be more flexible. I need more detailed clock in reports, more detailed time off reports, but with specific criteria that does not exist currently.

I like the reports the most and ease of use for our employees second. I would not be able to most of the critical aspects of my job without the reports that are both easy to create and easy to read.

I wish that there were more ability for us to create customized text alerts to employees about various things.

I was very new to payroll and learning with Netchex made me feel very at ease. All payroll needs are available and reporting is right at my fingertips.

Scheduler has been in need of improvement for some time now. The mobile app also could use some upgrading.

The ability for employees to have everything on one system...Time and attendance, Payroll and Benefits.

Occassionally, I have run into a problem with how something is being done, the response I received, "the software can not do that" or "that is not how this works" . Then I am directed to the ideas field to input my suggestion, WHICH I don't receive a response for or don't see where any of the other users ideas are being used or being worked on.

Implementation for our company did not run as smoothly as I would have liked to have seen.

Netchex has a very responsive customer service team. In fact, up until just a couple months ago, a real person even answered the phone when you called the main number. Payroll is cloud-based, with real-time updates, and lots of reporting, including self-customizing reports, to help with everything that goes with payroll.

The onboarding and recruiting/hiring features haven't worked for our business - they weren't a good fit for the volatility of the industry we're in. This was disappointing, as that was one of the reasons we chose Netchex.

I like that the software is super easy to use and learn not only from and administrative side but also from and employee standpoint.

Really do not have any complaints. Netchex is a good software.

Employees see it as user friendly. Admin easy as well.

Need to be able to share reports. Would like to have an option for an attendance tracker since has Time Off Request.

availability, ease of use, customer service provided

can't individualize based on the type of needs for specifics, Distribution company needs.

IT is easy to work in sometimes I can just figure out what to do prior to having to call the customer service dept to help me with questions that I may have

Everything. There is not one thing negative that I can say about the software. It is very user friendly! I'm always telling my HR Networking Group about Netchex in hopes that they would reach out to a sales person at Netchex to inquire about the products they offer.