Enumerate

3.6 (103)
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3.6 /5
(103)
Value for Money
3.0/5
Features
3.5/5
Ease of Use
3.7/5
Customer Support
3.6/5

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103 Reviews

Jeffrey
Overall rating
  • Review Source

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  • Ease of Use
  • Customer Support

Reviewed on 2011/10/06

I am the Vice President and General Manager for Steward Property Services, Inc., located in...

I am the Vice President and General Manager for Steward Property Services, Inc., located in Petaluma, CA. We are a small company that has a strong local reputation that has been built over twenty years of managing Common Interest Developments from Ukiah to San Rafael. We have a unique take on managing HOAs and prefer to work toward a sense of community, rather than as enforcement agents. However, every Board we manage and every Association we manage is unique and they all have their own priorities, which we try our best to satisfy.

When I started with this company over five years ago, the housing market was just beginning to crash. Foreclosures and bankruptcies were skyrocketing and our operational needs were multiplying faster than we could handle. This is when I started looking to consolidate our operations and use technology to increase efficiency in an effort to lower costs for our clients. We had been using software that was geared toward rental properties and creating customized communication using the Microsoft Office Suite.

As our business began to grow, and I was promoted into more of a supervisory position, there was no way for me to provide accurate or constructive oversight because everyone seemed to be "doing their own thing." When I came across TOPS software, a light came on. All of their features fit all of our needs and everything was bundled into one nice package, which also functioned as a centralized database for all of the information that we had previously had to create individual folders for. The housing of data was also attractive because much of this could be kept digitally and we could begin decreasing our paper use. I researched many competitors and many different types of programs.

The answer, for me, quickly became obvious. TOPS would be the perfect solution for our company. I worked with their sales department and expressed my problems and needs and they were able to define for me how TOPS could help. In 2008, we purchased the software with the intent of having our accounting department test it and become familiar with it, before introducing it to the management side of the house. This was incremental because we were able to first import all of our accounts from our previous software. Because we had our own unique needs, we chose to transfer all of the data ourselves, but if you are not that tech savvy, TOPS has conversion specialists that can work with almost any kind of database and get you up and running quickly.

TOPS worked with our banks so that we could import and export data for check writing, reconciliations, deposits and all other areas of accounting functionality. We were able to convert all of our properties as their fiscal cycles renewed and began 2009 with all of our accounts in TOPS. The hiccups were minimal, but I was sure to purchase their unlimited tech support, and this has become incredibly valuable, as we have progressed. They are so friendly and helpful with minor user issues, but when our server crashed and we had to convert all of our backup data to our new server, TOPS worked overtime to make sure that we were up and running as soon as possible. If we want to customize any of our operations within TOPS, tech support and their training department have helped us get there.

The training classes are fantastic and easy for any user, no matter the skill level. Once we transitioned this software to our managers, the reaction was immediate. Our managers actually thanked me for making their jobs easier. I helped them set up their form letters and CC&R tables, and suddenly their mountain of violation work had been streamlined and easily archived for reference. The reports helped them manage work orders, phone calls, and follow up on violations. I helped accounting set up their delinquency tables and tracking became a breeze. It was easier to train my successor on the delinquency process because TOPS streamlines and tracks the progress of the delinquency and using the job streaming function allowed the delinquency process to be completed in a matter of minutes, versus what used to take us three or four days.

I could type on and on about how valuable TOPS has been to our business. They are constantly evolving the software and developing partnerships with companies such as AtHomeNet.com, who created and manages Association websites for us and is able to work with TOPS so that users can securely login to their Association site and view pertinent accounting data and reports. I try to attend any seminar TOPS offers because their products keep evolving so rapidly, I don't want to miss out.

If you are thinking of transitioning software, I highly recommend TOPS for both small and large management companies. If you would ever like to speak with me about our experience, someone at TOPS can put you in touch with me. Or use the contacts listed in this review. I could not be happier with the choice we made. I hope you have success too!

Irene
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Tops One for all your HOA accounting needs

Reviewed on 2021/12/25

Tops One has been instrumental for us as an entire office. We no longer have to rely on just our...

Tops One has been instrumental for us as an entire office. We no longer have to rely on just our finance department to assist homeowners with financial information. Everyone has been cross trained on the Tops One system and can easily pull a statement or look up a balance

Pros

The software is easy to use , uses simple language ( which is important for those not in finance or accounting ) and can produce a statement with just a few key strokes. Statements can be printed or emailed depending on the homeowners preference.
I cannot say enough about the customer service aspect as well. When we decided to switch from QuickBooks our account representative was instrumental in helping us set up our system. Whenever we have needed customer service they are always available.

Cons

We actually set up our system at the start of the Covid pandemic. That made training a little difficult as everything had to be done virtually. Our trainer was prepared much more so than we were. I wish we had known how much pre-work actually needed to be done before we made the migration to Tops One. I think we would’ve worked a little harder to make sure that our #DATA imports were cleaner than they were.

Marc
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  • Used Daily for 1+ year
  • Review Source

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  • Value for Money
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Please read before buying this! what a nightmare!!!

Reviewed on 2018/03/13

If your goal is to run your office efficiently then I suggest you do not use tops one!! I was so...

If your goal is to run your office efficiently then I suggest you do not use tops one!! I was so excited after talking to the sales rep about all the cool changes we could make and not one of the promises turned out!

I have sent at least 10 emails to ask them when I am getting my training on the compliance and management side of the software and I was told the rep will call me and then after more emails from me i was told some other rep will call me then after another email today they told me the third rep is going to be reaching out to me. That is what inspired the review! I can't believe this company is able to stay in business or are they on their way out and that is why all the issues many companies are having.

I also called other companies across Utah and Arizona that use tops and I have asked them if they are having the same problems and I have had every one of the companies tell me they are looking to change! Don't buy this product you will regret your choice.

The next step to get back my money/training and misdirected promises would be get a lawyer involved. Sad that they can just be honest and fair to their clients

Cons

One year later and still haven't been fully trained like I was promised they took thousands of dollars from me no problem. I have to pay on time but they don't have to deliver on anything.
The support takes way too long to get answers or they don't have answers
The emails only go out in Tops software's name and you can't customize the subject line if emailed not the scheduler
Many people saying they aren't getting the emails from the software even though it says it was sent
The financials always have mistakes that they can't explain then we have to wait for them to fix them
Annual budget to update is very difficult to do. not user-friendly. you can hide the zeroed line items while updated the budget. good luck!
They say the financial layout is customizable but yet when we ask if we can do things they say well you can't do that!
Our CPA says The default financial isn't set up to the standard of typical financial statement
Unable to delete certain data that they said we could during the demo
The tradition has been a painful process! They said it is easy! it is not!!
They said it works good with a Mac computer but it doesnt! yes it is web based but any docs downloaded or files you need to work with are not MAC friendly
Reports take very long to download! Custom reports are not user friendly
It crashes and times out
It does not have simple commands like putting tables in alphabetical order or descending/ascending order. It also does not imp/exp very good

Response from Enumerate

Marc, thank you for posting your review in so many places, we have really got to stop meeting like this!

I know that you have spent excessive time with our support team and with Teri Perez, our support manager, and that you have experienced a resolution of many, if not all of the issues listed here.

I appreciate that you continue to be a user of TOPS ONE, as a show of faith in our commitment to our clients and their needs. We promise to continue to work hard to win back your love and affection!

Taylor
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

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  • Value for Money
  • Ease of Use
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  • Likelihood to recommend 7.0 /10

Imperative software in the new remote world we live in.

Reviewed on 2022/10/06

Although it has not quite yet been six months that we've had this software, I can identify several...

Although it has not quite yet been six months that we've had this software, I can identify several items that this software does to make the job in the management world easier.

Pros

The ease o use nd customizable reports on the accounting side were appealing attributes for me.

Cons

Mass communications and/or eblast functions would be a little more customizable depending on the type of communication you are sending. Illustrations and/or images from different platforms would be great to be able to use.

Jessica
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  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

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  • Value for Money
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  • Likelihood to recommend 5.0 /10

Worth the money

Reviewed on 2022/12/23

Pros

Many options for its users so you have versatility

Cons

Can be a little confusing at first so use help desk

justin
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  • Used Daily for 2+ years
  • Review Source

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After 15 plus years with Tops we finally had to waive the white flag

Reviewed on 2017/10/08

Pros

On paper it looks great and appears to be a great value - if you are a single user this may be the product for you based on price.

Cons

This company has fallen behind so far compared with their competition. They stopped innovating and placed no value in customer support. We have 300 plus communities with multiple offices in multiple states and I could not recommend Tops to anyone but a self managed community. Tops was costing our company over $50k per year working out problems that should have been addressed by Tops. The amount of lost data and the rush to deliver new updates that have not been tested cost us so much. I am the owner and have tried everything to resolve the issues we had - we finally made a move and it was the best decision. It was painful but what a difference in made for our clients and team. I am the owner of the company and I would be happy to answer any questions: Justin Scott www.hoamco.com

Response from Enumerate

Justin, words cannot express how disheartening it is to read your review. I have personally worked with HOAMCO over the years and you have always been a valued client.

I can assure you that we have definitely not stopped innovating - quite the opposite, we have probably taken on more innovations than we really should have. With three major products to actively support, our customer service team has struggled in recent months to scale up to the demand of new clients. That is no excuse. We are actively making changes in our infrastructure to accommodate the demand, but I can understand (sadly) how this is too little, too late for you. We wish you the best.

James
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  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

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Do Not Use

Reviewed on 2018/04/18

RUN AWAY FROM TOPS

RUN AWAY FROM TOPS

Pros

Looks nice and seems easy to use at first glance but does not really work. Search bar was about the only thing that really worked and it took a few weeks before they could make it work.

Cons

Does not work. We spent months unable to run reconciliations or generate form letters from TOPSone. No support or help to resolve basic functionality issues.

Response from Enumerate

James,
Thank you for your honest review, we are so sorry that you have had this experience.

When TOPS [ONE] was released, we became increasingly aware that the product had its merits, but our processes needed work. We’ve spent the year since its release modifying those processes to better accommodate the product and our clients, as well as making routine updates to reach feature parity with TOPS Professional. One of those updates includes the letters in TOPS [ONE], you can find it and all of our latest updates here: http://www.topssoft.com/blogs/tops-customers/topic/program-updates.

We hope that you will reach out to our support team at (800) 599 – 5689 or by creating a ticket at support.topssoft.com to let us do everything we can to resolve your issues with navigating our product. Thank you for your feedback, we are listening, and we are doing everything we can to make the changes necessary to better serve our clients.

Jay
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  • Industry: Real Estate
  • Review Source

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  • Value for Money
  • Ease of Use
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  • Likelihood to recommend 2.0 /10

Full of Bugs and No Support

Reviewed on 2016/07/03

Pros

The vendor has very nice and professional employees

Cons

The software is full of bugs and links mysteriously stop working. Print to screen might work on some reports, not others. Email a homeowner, no way. Cant open that link at all. After upgrading and buying the new Professional a year and a half ago the product is obsolete and not supported. They want us to pay additional $ a month to fix the errors in their program.

Response from Enumerate

Jay, thank you for taking the time to share your opinion on TOPS. Feedback like yours keeps us honest and allows us to continually improve both as a company, and in our products themselves.

I am very sorry to hear that you have had some problems using the software. As I am sure you know, every software program (even the big boys!) have issues that sneak their way into the code. This is why we offer the monthly support plan for clients not only to have access to our world class support team, but also to provide you with regular updates to the software. More than just new features, these semi-annual updates include many bug fixes.

Because the product that you purchased is a stand-alone Windows product, the only way we can afford to provide the level of support we offer is to charge a monthly maintenance fee.

With our newer, SAAS products, support and updates are included in the monthly fees, but there is no way to do that for a one-time purchase. So yes. We do charge for support. But we do offer scaled plans that make it cost effective for smaller organizations like yours. And I promise you, it's worth the price.

Leigh
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  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

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  • Value for Money
  • Ease of Use
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  • Likelihood to recommend 4.0 /10

Most unforgiving software I have ever dealt with.

Reviewed on 2023/01/11

Pros

As long as you are just entering accounts payable and accounts receivable, you are fine.

Cons

You have to go around your elbow to get anywhere. Also there is too much detail, I don't need to see everywhere a post was made.

Thomas
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  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

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  • Value for Money
  • Ease of Use
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  • Likelihood to recommend 0.0 /10

Not stable, unreliable

Reviewed on 2016/07/21

We purchased TOPS software almost a year ago and from day one the software has been unstable. We...

We purchased TOPS software almost a year ago and from day one the software has been unstable. We were sold on features that don't work, i.e. iPhone app that is no long supported, labeling pictures with date stamp or GPS data, etc. Everyone at their company has a different way of accomplishing or doing things, so every time you call, you get a different answer. TOPS GO is very unstable, i.e. can't upload pictures, can't save GPS tagging, etc.

Pros

The software has so much potential.

Cons

The desktop version is written in an antiquated software language which limited many of the data fields. The on-line version is severely limited on features.

Response from Enumerate

Hi Thomas, I am so sorry to hear that you were dissatisfied with your TOPS experience. I appreciate you taking the time to spell out your issues, and I wanted to address them in kind:

1) The iPhone app is no longer supported because we updated to GO 2.0, a device independent web app. Every client on the old version got a free upgrade to this version.

2) GPS encoding and time stamps for images are stored in our database, not in the image metadata. There are many apps you can get on your phone if you want it to store in the actual picture file.

3) Because of the open structure of TOPS, there is more than one way to do just about every function.

I have reached out to Stefanie, your Account Exec to call you to develop an action plan to resolve any issues you continue to have.

I also recommend you take a new look at TOPS [ONE], our brand new platform for accounting and management. It is very feature robust and sports a modern interface.

Andrea Drennen, Marketing Manager

Lona
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  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

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Don't Bother with this

Reviewed on 2017/06/26

Mike Hardy please get the issues with your first program corrected and don't sell your new one so...

Mike Hardy please get the issues with your first program corrected and don't sell your new one so fast. You made a lot of people unhappy.

Pros

The first program is easy to use and for someone who has a hard time learning something new. That's all I have to say!

Cons

Something is always wrong with the program. A/R goes off all the time and have to fix financials. Always something wrong where you have to call support and call Trapps. They work off 2 servers. New TOPS One is a mess and they will sell you with the accounting being all wrong and more issues than the first program. They don't have the software down correctly, too busy, not the easiest to use, doesn't have everything you need because they are still working it all out. TOPS One started too fast and they aren't and still aren't ready. They shouldn't be selling it but they are worried more for money than anything. Do yourself a favor, go with another program.

Wendy
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  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

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  • Ease of Use
  • Likelihood to recommend 8.0 /10

TOPS [ONE} Overview

Reviewed on 2021/11/09

I am enjoying the ease and accessibility offered through the TOPS [ONE] program. It makes my...

I am enjoying the ease and accessibility offered through the TOPS [ONE] program. It makes my workflow more quickly.

Pros

I like that I can secure the information I need to process our files in different formats. As we work with a property manager for several HOA communities, I have the ability to access crucial information for our legal processing for all communities in one program. I was able to easily navigate myself through the system and updated information is available daily for all communities.

Cons

So far, there has been no downside. I tend to input too much information and am learning that the system is able to provide the information I am seeking with only 1 search criteria. It amazes me how quickly the sought information is at my fingertips.

Tiffany
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  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

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  • Value for Money
  • Ease of Use
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  • Likelihood to recommend 10.0 /10

TOPS One Worth the Effort - Paid off BIG Time!

Reviewed on 2018/06/25

Now that the pains of set up are over, we are all loving TOPS One. Since it is a new system they...

Now that the pains of set up are over, we are all loving TOPS One. Since it is a new system they still have some bugs to work out; however, I have found the support team to be very responsive. Their enhancement program is nice, it allows you to recommend changes to upgrade the system to better suit your business needs. You will need to have a comprehensive plan in place, starting with the accounting transition and the patience to work through the transition. I learned a tremendous amount during this time and feel like I truly have a solid grasp on the accounting functions and reporting much better than beforehand.

Pros

Love having all property, accounting and resident information at my fingertips. Great for onsite managers. Provides real time reports and transparency of management operations to the board. Paying for itself double fold!

Cons

Set up was far from painless. Would definitely recommend the TOPS One Support Team find a way to assist in the transition by providing a comprehensive preparation plan.

Stephen
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Reviewed on 2013/04/23

TOPS software is the worst association management software there is. If you call up with a system...

TOPS software is the worst association management software there is. If you call up with a system wide problem they will show you how to fix it in one community, and then tell you to do the rest. You can't reach anyone on the phone to complain about the techs either because their department is small. They will just pass you around from one tech to the next. Every time I have to call these guys, I grab the closest stress ball because I know I will be on the phone for at least 60 minutes.

If you are considering this program, please be aware! They are not customer-service oriented! They will sell you their program and then your pretty much on your own. When the vendor history in each of your communities disappears because of an upgrade, don't expect much help.

So far in 2013 I have had to call support over 35 times, not once did I enjoy the experience or leave a good review!

Response from Enumerate

Hi Stephen,

We at TOPS deeply regret that you had a negative experience with TOPS Technical Support. We pride ourselves on providing amazing customer service, so it is troubling to us when a customer feels like they are not being heard and treated with the care that they deserve.

I know that you have spoken with our Technical Support Manager several times over the course of the past month, and it is my understanding that the technical issues you were experiencing at the time of this review have been worked out. We have also added code into the program to prevent any customers from experiencing this same issue in the future.

We value your feedback (even negative!) because it brings to light areas where we can improve our service and support. We hope that we can re-earn your faith and trust in TOPS Support, and in TOPS as a company in general.

Dixie
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Reviewed on 2013/06/18

I purchased the TOPS system for the company that I started back in the beginning of 2011. I made...

I purchased the TOPS system for the company that I started back in the beginning of 2011. I made this decision after 10 years in the industry and having used several different property management software programs. I chose TOPS because it was easy to use and being geared specifically to HOA's, it had all of the functions that were needed.

Over the past years, TOPS has remained the backbone of our firm. We depend on it to maintain all of our community information in a central location. Upon purchase the team at Tops worked quickly to get me set up and provided ample training for use. I have also found that it is very easy for me to train new users that have been added to my team on the program. It offers a very simple and forthright menu system.

Overall, I would certainly recommend TOPS to those searching for new management software. As with any software, you may find areas of the program that are not specifically suited for you. However I do not believe that any firm is going to find a program that meets 100% of their requirements/wishes unless it is custom-designed.

On a final note, I would have to add that the technical support team is absolutely amazing. I have never received anything less than stellar service when I have had the need to call in. Any areas that I feel the software may be lacking to meet my personal desires is certainly made up by the service of their support department!

Jim
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TOPS HOA management software

Reviewed on 2014/07/17

The integration from my previous software to TOPS went very well with their data conversion. The...

The integration from my previous software to TOPS went very well with their data conversion. The product is very easy to use and much easier to navigate to get to the function that you want than with my previous software, Asyst Data Group. I really like their violation letter tracking and generating module with the only negative being that you cannot print out just a list of homeowners that are at the fine and hearing stage. I love their work order module with the ability to track work orders by tenant. Entering and printing or emailing the work order is so easy. Being in California, I was worried about customer support from Florida but they have extended their support hours to cover the west coast. Negatives ..I wish the Expense GL printed on the vendor checks and that when you are entering invoices in the Accounts Payable module that there was a quick button to get to the payment history for the vendor you are entering an invoice for rather than having to go back to look up that vendor on a separate screen. The good news is that they are constantly listening to input from users and try to add functionality if enough users request changes. I can't say enough good things about them. They really have been a great help any time I need them!

Response from Enumerate

Jim, thank you so much for the heartfelt review. I think you will be pleased to hear that we absorbed all of the feedback you gave us, and have released a number of these requests into the product already! I encourage you to check out our product updates here: http://www.topssoft.com/blogs/tops-customers/topic/program-updates

Brett
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Tops One

Reviewed on 2018/06/26

Well Worth the investment !

Well Worth the investment !

Pros

Tops One has been our platform from day one. We find the solution to be easy to learn yet full featured. Support organization is quick to respond! And features roll out all the time.

Cons

Some early issues, that since were able to resolve. Like the ability to add features without action on part.

sheila
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  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Ability to have Board as Users of the System

Reviewed on 2018/12/18

Utilizing TOPS has helped with managing our 602 home community.

Utilizing TOPS has helped with managing our 602 home community.

Pros

The ability for our Board and for our accounting to be able to access and use the system is really great feature.

Cons

It is difficult sometime if you run across ad issue that you need to wait for the support team to get back to you. Although, once they do they are very helpful!

Response from Enumerate

Shiela, great to hear from a self-managed community that is using TOPS [ONE]! Giving the board the rights to access the system is one of the great benefits of a web-based community association management software.

For support, I encourage you to check out the in-app help system. It is extremely comprehensive, and best of all, no wait times!

Vicki
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Fantastic for HOA Management

Reviewed on 2014/07/23

When I started my company 21 years ago, I used AccPac to implement the accounting for the homeowner...

When I started my company 21 years ago, I used AccPac to implement the accounting for the homeowner associations my company managed. I found AccPac to be expensive and not tailored to HOA Management. Their Representative introduced me to Sage, but it didn't really fit my needs. I started using TOPS in May 2008, and was amazed at how easily it flows. I also appreciated how they offered different modules so I could buy only what I needed. TOPS Professional is more streamlined, and more user friendly than what I had been using. I am extremely happy that it is tailored for HOA Management. The support team is fantastic! The only negative for me is I could not get the bank balances properly reconciled, and therefore I have continued to use Quicken for printing checks, scheduling EFT payments, and reconciling the bank statements. An additional step, but also a good check & balance system. Also, I prefer Quicken's check register printouts versus the TOPS check register that prints after entering the checks on AP.

Response from Enumerate

Vicki, thanks so much for the positive feedback! I am very interested in your comments about reconciliation and report formats.

I have asked one of our best accounting specialists, Nancy Marry to connect with you and figure out what your needs are and what we can do to help meet them.

Feel free to email me at [email protected] if you have any questions.

- Andrea Drennen,
Marketing Manager

Sandy
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

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  • Value for Money
  • Ease of Use
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  • Likelihood to recommend 7.0 /10

Adequate Software for Smaller Property Management companies

Reviewed on 2019/08/05

Pros

TOPS listened to its customers and added many new features with their newest software - TOPS ONE.

Cons

Customer support is not as responsive as we needed. Many companies respond quicker to larger customers, and delay call back to small, growing companies. This is where we felt Tops fell short of our expectations.

MATT
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  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

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  • Value for Money
  • Ease of Use
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  • Likelihood to recommend 3.0 /10

It has only been a month and the only thing good is the accounting portion of TOPS One

Reviewed on 2017/08/10

WE WILL LET YOU KNOW ONCE WE HAVE FIGURED IT OUT

WE WILL LET YOU KNOW ONCE WE HAVE FIGURED IT OUT

Pros

Accounting Portion has been an improvement from TOPS IQ..

Cons

EVERYTHING ELSE HAS BEEN LESS THEN ADVERTISED. Violation Letters wiped out. Editing letters is a tedious. Sending out bulk mailing letters is complicated. No where to store rental deposits. No way to send letters to just renters and not owners. The conversion from IQ to ONE was suppossed to be an upgrade but they forgot about upgrading the best parts of IQ into one. They never considered existing customers and ease of use from IQ format. My business has been severly affected by this transition.

Response from Enumerate

Matt, thank you for your earnest feedback. I am sorry to hear you are experiencing issues with the management tools. We are working continuously to improve the product, and we appreciate your patience.

Blake
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  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great Partner - VERY user friendly

Reviewed on 2018/05/15

Support team is very helpful and knowledgeable about the product. Clean interface, great integratio...

Support team is very helpful and knowledgeable about the product. Clean interface, great integrations!

Pros

Accounting is very specific to the industry. Easy to use and understand. Price is extremely fair. Support team has your back!

Cons

The bank reconciliations are a pain at times. It would be great if the bank statements were automatically pulled into the software.

Coreen
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  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Reviewed on 2012/03/08

I am the office manager/accountant for Lake Sherwood Estates Association, which is a 1300-acre lake...

I am the office manager/accountant for Lake Sherwood Estates Association, which is a 1300-acre lake community in MO. We are very unique in that we are a homeowners association with both lot owners (aprox. 480) and lot owners (aprox. 1400), who use us as a recreational/vacation community. We have a 24-hour a day guarded gate where residents and lot owners call in all their guests. We have 6 lakes that we rent docks, parking spaces, and rack for boat storage. We also own and operate our own water system. We read, enter all metered information, and then bill our residents monthly.

TOPS is one of the very few options of software that allow us to manage all of this information and accurately bill our members. It has been a learning process, but software support is always extremely helpful!!! They take our recommendations seriously and work towards making the product more efficient for us as an organization. We are thrilled we found TOPS! It has saved our organization a tremendous amount of time and for that we are thankful.

Jennifer
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Overall rating

Banyan/GRS Merger

Reviewed on 2014/06/12

Business is great in Palm Beach County and we are having growing pains. We are in the process of...

Business is great in Palm Beach County and we are having growing pains. We are in the process of merging Banyan Property Management and GRS Management Associates. Both companies were each managing over 100 communities prior to the merger. Now we have integrated two TOPS installations onto one IT platform. The folks at TOPS have been consistently helpful every step of the way. Teri's technical support team are great folks. Each team member is knowledgeable and patient. Teri's team is truly one of the best technical support groups I have worked with over the course of 25 years in the IT industry. Thanks guys. You are the best!

Response from Enumerate

Jennifer, thank you so much for sharing your story! Integrating two companies into one is a nightmare by anyone's standards and I am so happy that the process has gone (relatively) smoothly for you.

I can't help but agree that the TOPS support team are secret superheroes, hiding their capes in a drawer by their desk!

Carly
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Reviewed on 2012/01/16

As an administrative assistant to the owner of a small property management company, I am faced with...

As an administrative assistant to the owner of a small property management company, I am faced with many daily requests to handle various tasks for our communities. I find TOPS to be of great help in many ways, from looking up owner info, account histories, payables details and G/L accounts. It's all right there and very easy to access.

TOPS software is very user friendly, even for someone who is not that computer savvy. The support system at TOPS is great!! If there is ever a problem they are right there to help you- just a phone call away. We have had TOPS for several years now, and went through the transition to the newest version last year. It was pretty seamless. I think this is a great product and they offer free webinars for different aspects of the software. Every time I take a webinar I learn something new. Keep up the great work TOPS!