TUIO Reviews

User friendly platform, easy to use and to learn, readily available customer support for both admins and clients (parents of students).

none for now, everything seems simple and set-up nicely for our school's needs!

I love not having to chase parents for money as much.

I wish you could duplicate an existing program. Our programs are often very similar in dates and wording, so it would be helpful to just have to go in, duplicate a program, and update the pricing as needed.

N/A - I don't like the software. Parents didn't like to use it either.

Parents hated using it; QB integration wasn't easy at all; payments took much longer to be received than promised

Ease with which we can take care of all our invoicing and payment processing.

Have been giving feedback to the TUIO team re: make available enhanced ability to send emails to our clients directly. Currently using 'Mailchimp'. Other small features such as ability to 'Export' data from different tabs.

Ease of enrollment and distribution of other forms during the school year

The payments take 3 days to process.The implementation was not particularly easy for me because I have minimum support internally and the support at TUIO assume that I am well versed already. However it worked out fine and I now know how to navigate the portal.

online, automatic payment processing at a very reasonable price point.customer service has always been great with prompt and knowledgeable staff.

There are currently some limitations in terms of multiple-line invoices with more than 1 discount item.

it handles all of the money collection for our tuition without me really having to do anything

The set-up is not really intuitive...but once learned, it is easy to use. The support is outstanding and they are willing to take whatever is needed to get you to understand what you need to do

Easy to use. Constantly adding new features. Local company with great customer support for my team and our clients.

An attendance feature would be helpful but I understand it's being worked on.

TUIO has incredibly eased our tuition collection workflow. Their UI is very easy to use and clearly shows all aspects of the process. At $1.50 per ACH transaction, it's a very economical option for our parents. Additionally, their customer service and onboarding experience has been stellar! Thank you for your efforts!

I liked everything so far. If I didn't know where to find a feature, it was a matter of a quick email to customer support for a consistently quick, useful, and kind response!

Very user friendly, customer service is great and very fast.

Some features can be confusing (example, setting up recurring and automatic payments, linking bank accounts, etc.)

As a childcare owner, I am no expert in accounting and always struggled with record keeping and yearly tax receipts were a nightmare and so time consuming.
This year, with Tuio, I issued all my tax receipts in under 15 minutes.
They looked professional and were accurate and there was no corrections needed. What a time saver and a professional-looking service to offer our clients.

A lot of parents comment or panic when they set up their account and see the “total amount of all the invoices” on the first page. They don’t even bother to open the invoices, they immediately contact us wanting to know why their invoice is so high. We spend a lot of time explain it to parents.
Also, there should be a mention in the sign up email(or in a more prominent spot) that is sent to new clients to alert them that the link expires in a set time. So many have needed to be resent, because they expired.

This product makes collecting funds so easy. I no longer have to chase customers for payments. Payments are automatically drafted or charged.

I wish more than one parent/guardian could have access and receive notifications.

Extremely easy to set up and use for administrative and user side with a clean UI. Easy to organize, categorize and search through the database.

They could allow the administrators to have more access to setting up payment methods, but I understand why they restrict it.

It is easy to use. Easy to navigate. There are always positive changes to this software and always making it better for our business and easier for our parents.

I can not find anything i DON'T like. Im not sure anyone would find anything they didn't like.

Ease of set up for the programs and makes our audits easier to prepare for

[SENSITIVE CONTENT HIDDEN] could be simpler to read

Gave our parents payment options; application feature w/ deposits

We struggled with setup - it was mid year and we were transferring data by hand to get up and running in a hurry.

Reasonable pricing for us and bank to bank option for our parents. It gets the basic job done of collecting payments.

Not as flexible with giving parents option to change payment date to an earlier date. There are no notifications to administrators when payment terms have been missed.

It is very easy to manage and to follow up with the payments

nothing, we are very satisfied with our TUIO experience

The software is pretty easy to navigate. I love how parents have the options of payment methods and the payments are usually automatically processed

One downside of the software is that once a parent is registered, the administrator of the school can’t edit the parent’s information. Instead they have to contact the support team for it.

The efficiency and saving my trips to the bank for the deposits.
Saving my time for the many reminders to parent to provide the payment.
It is great application and would really recommend to any business owner.

It the payments are process a bit faster then 5 days

Easy payment of school fees. Less written cheques and visits to the school office to pay for fees. Email communications prior to payment processing to ensure funds are available in my account before payments are processed.

Payments are set for processing on specific dates. Sometimes I would prefer to just pay immediately and not have to be reminded about it for processing on another day.

We like that everything is one place. We like that we not longer have to collect fees. Customer service has been timely and helpful.

We would like it to be easier to create forms, maybe some templates we could choose from.We would like parents to be able to use debit cards.We had some difficulty uploading. We had to have help getting our contract and handbooks on line. It seemed to be an issue with Google Docs.

We can keep track of all of the payments including payments made and payments outstanding. Families can also log on to see what is due. Customer support is excellent!

We have not yet tried the admissions and documents upload yet. Would like to try this.

I love that with TUIO all tuition payments are handled directly online. It has greatly simplified my workload because I don't need to send payment reminders to parents.

The only thing I feel could be improved upon would be to make it more obvious when there is a missed/overdue payment. I run several different programs and I have to open each one to check for missed/overdue payments.

Most parents did not struggle with the transition and the support is over the top efficient and friendly

There were some parents that were denied access to the accounts for various reasons but mosty because their bank had not been alerted to a large lump sum being cashed. Also, I wish that I could just click all of the boxes that apply (ie tuition, rebates, discounts etc) instead of creating new programs for all aspects.