Rent Manager Reviews

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493 Reviews

- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Product!
Reviewed on 2023/05/04
Our overall experience is excellent! We love the annual user's conference providing a wealth of...
Our overall experience is excellent! We love the annual user's conference providing a wealth of information.
Pros
Rent Manager is an all in one solution for us - managing property, accounting, communication tools, etc. They have great friendly customer service.
Cons
There are several feature requests that have been submitted and they can be a little slow on addresses those items.
Response from London Computer Systems
Thank you for your review! Can't wait to see you all again at RMUC!
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
User friendly and practical applications for property management
Reviewed on 2025/02/12
Good! All info was timely and answers were able to educate me on better ways to locate information
Good! All info was timely and answers were able to educate me on better ways to locate information
Pros
The ease of conversion and practical application seems to be exactly what our properties need to be managed efficiently. I was able to get the support and information for a seamless transition.
Cons
Would have like a few more phone calls in our implementation package
Response from London Computer Systems
Thank you for your review!
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
functional but basic.
Reviewed on 2024/10/24
very basic. it worked but lacked the frills that our new software has.
very basic. it worked but lacked the frills that our new software has.
Pros
we were using the server based option and it seemed old and outdated.
Cons
maybe it was just how the bosses had it set up but not all users could get in at once.
Response from London Computer Systems
Thank you for your review!
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Rent Manager works for us
Reviewed on 2024/12/30
Overall, Rent Manager is a great product for standard Property Management uses. A great option for...
Overall, Rent Manager is a great product for standard Property Management uses. A great option for the cost and they seem to be steadily releasing updates that actually improve the functionality of the product.
Pros
The API with AvidXchange that allows us to sync vendors, GL accounts and invoices/payments for approvals and processing.
Cons
The reports are difficult to customize within Rent Manager and the ability to export is also limited. When exporting to excel, it merges columns in an attempt to maintain the aesthetic which results in data that can't easily be sorted.
Response from London Computer Systems
Thank you for your review!
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Rent Manager Has Convenient Features and, Tenants Love It!
Reviewed on 2025/02/27
I have used Rent Manager for eight years, and it's a great tool for our company, especially with...
I have used Rent Manager for eight years, and it's a great tool for our company, especially with the easy navigation and convenient features. It gives you the ability to print monthly financials, view charges, and submit work orders. The tenants love that they can review their accounts, pay rent, and submit work orders directly to out maintenance team.
Pros
Rent Manager is easy to use, and they have great knowledgeable support staff. Our sister company that works on the apartment side loves it too!
Cons
I wish Rent Manager was geared more towards commercial property management. The CAMs don't automatically populate when they have caps, unless you script a report.
Response from London Computer Systems
Thank you for your review!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Long-time User
Reviewed on 2025/02/11
Positive, long time user of over 20 years
Positive, long time user of over 20 years
Pros
Product support and product development.
Cons
Commercial module, improvements could be made to CAM module specifically, there are some glitches and holes in that.
Alternatives Considered
Yardi BreezeReasons for Switching to Rent Manager
Had a good demo and pricing was better..Response from London Computer Systems
Thank you for your review!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 2025/02/04
Excellent - the tech support cannot be beat
Excellent - the tech support cannot be beat
Pros
Tenant management and accounting in one place
Cons
Needs to have a bit more flexibility in creating custom reports AND in property entity 1099 ability
Response from London Computer Systems
Thank you for your review!
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rent Manager Great Product
Reviewed on 2025/01/10
Overall it is a great product I just wish I knew more about rent manager software and what it can...
Overall it is a great product I just wish I knew more about rent manager software and what it can do for me to be able to optimize it more.
Pros
I love customer service and am willing to solve any issue.
Cons
There are no readily available modules on how to do a meter read or adjustment. I feel that mini videos or being able to pull a quick reference sheet on how to do simple things.
Response from London Computer Systems
Thank you for your review!
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rent Manage is the Best!
Reviewed on 2025/01/10
I've used it for over 7 years and will gladly continue to use it. I have used other property...
I've used it for over 7 years and will gladly continue to use it. I have used other property management software and have found them clunky and hard to navigate.
Pros
Rent Manager makes sense. It's an easy layout that is customizable, has all the reports you could ever want and is easy to learn and use.
Cons
I have had it shut down on me a few times for not enough memory in my session but since RMX has come out, that is no longer an issue.
Response from London Computer Systems
Thank you for your review!
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It puts everything together in one place!
Reviewed on 2025/01/14
It took a little while to learn all it has to offer but once I got past the learning curve it has...
It took a little while to learn all it has to offer but once I got past the learning curve it has been great to use!
Pros
Excellent product help when there is an issue. I have everything I need to manage my portfolio in one place!
Cons
Not much to be honest, the odd connectivity issue but overall it works great!
Response from London Computer Systems
Thank you for your review!
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rent Manager for success
Reviewed on 2024/12/14
This is our second go around with Rent Manager. Unfortunately we thought that there was better out...
This is our second go around with Rent Manager. Unfortunately we thought that there was better out there, switched to Appfolio for a year, and here we are switching back less than one year later. There are a lot of things that I thought Rent Manager was lacking, but low and behold they had those things in the pipelines and I have no complaints now.
Pros
The customer service that Rent Manager provides is one in a million. Literally.
Cons
The difference between RM12 and Rent Manager Express.
Response from London Computer Systems
Thank you for your review!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Can't recommend Rent Manager enough!
Reviewed on 2024/07/24
The best! Really can't say enough about the product and the people. It has made sending rent...
The best! Really can't say enough about the product and the people. It has made sending rent invoices manually (including printing, stuffing, and mailing) from a 4 hour process, to literally a 5 minute process for our properties.
Pros
Their customer service is like an 11 out of 10! 6 star rating, because 5 stars isn't enough. At first (a few years ago) I was so surprised at how great the service and people are (professional, knowledgeable, etc.). I am no longer surprised, as they have set and maintained the bar for over 4 years now with us, and are absolutely fantastic! Think Chick-fil-a of rental software!
Cons
Automating mortgage / debt service could be easier and more automated with an amortization schedule.
Response from London Computer Systems
Thank you for your review!
- Industry: Commercial Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Automation and Reporting Top Notch
Reviewed on 2024/09/24
I really like RM, having used it for seven years now
I really like RM, having used it for seven years now
Pros
I like the automation options and the reporting capabilities are as robust as any management program, including Yardi
Cons
Rent Manager does a poor job of advertising its features. I am always looking for opportunities to automate and simplify operations. I ask what else can be done, and the only answer I get from anyone is, "What problem are you trying to solve?" That is backward to me. What can the program do?
More can be done for the commercial side.
Alternatives Considered
Yardi VoyagerReasons for Switching to Rent Manager
Lower cost and not charged for every additional feature like Yardi, which charges extra for budgeting, CAM Rec's, maintenance, and moreResponse from London Computer Systems
Thank you for your review!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome Software, Highly recommended for managing any rental needs.
Reviewed on 2024/06/14
I love it, it has fantastic reports available. This is probably my favorite part. Customer service...
I love it, it has fantastic reports available. This is probably my favorite part. Customer service is usually very helpful.
Pros
text messaging center, ability to modify recurring charges, merge wizard, templates
Cons
it's hard to say, if I don't like anything, as this software is extremely complicated (not in a bad way) very minor fixes would streamline some stuff.
Response from London Computer Systems
Thank you for your review!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Propety Management Software Superstar
Reviewed on 2024/11/26
Excellent, this product meets the needs of all the different types of property management we do...
Excellent, this product meets the needs of all the different types of property management we do without having to utilize several platforms. Managing several different types of property with the same software is a huge timesaver for us.
Pros
Ease of use, functionality, tech support, customization, integration partners.
Cons
Some features don't seem to close the circle and could be taken one step further to make the process complete
Reasons for Switching to Rent Manager
Ease of use and able to handle the different types of properties we manageResponse from London Computer Systems
Thank you for your review!
- Industry: Commercial Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy and Inexpensive Compared to Other Products
Reviewed on 2024/07/12
Overall, the product is a great value for the cost!
Overall, the product is a great value for the cost!
Pros
The initial setup was easy, daily use is simple, and it combines the things we need most: property management, lease administration, and property accounting. Customer service is excellent!
Cons
It is not simple to customize certain reports. The CAM module is not what I would have hoped.
Response from London Computer Systems
Thank you for your review! We are constantly making updates to Rent Manager. Please let us know how we can improve your experience using our feature request form here: https://www.rentmanager.com/submit-a-feature-request/
- Industry: Commercial Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rent manager is the best and has it all!
Reviewed on 2024/09/25
Very positive! I love all that it has to offer, and everyone is always more than helpful.
Very positive! I love all that it has to offer, and everyone is always more than helpful.
Pros
It does exactly what I need it to do. I have used several other programs and Rent Manager far exceeds the others!
Cons
That I haven't learned everything it has to offer yet.
Response from London Computer Systems
Thank you for your review!
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Software - Highly Recommend
Reviewed on 2024/12/11
I just think it is a great software for our housing market and leasing we do.
I just think it is a great software for our housing market and leasing we do.
Pros
I like how easy it is to find tenants and their information as well as send emails to all tenants.
Cons
There is not much I do not like able rent manager.
Response from London Computer Systems
Thank you for your review!
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Super User Friendly!
Reviewed on 2024/10/07
Pros
it is so user friendly and customizable. it is also easy to correct mistakes. with other softwares, my new employees were so scared to do anything because a mistake would mess up reports and they would have to reach out to someone in upper management to fix. the support teams are also always really great to work with.
Cons
the only thing i am not a huge fan of with rent manager is the maintenance set up for turns and things.
- Industry: Commercial Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rent Manager is user friendly, customer service is the best in the biz
Reviewed on 2024/08/15
The best! We would never switch our property management software.
The best! We would never switch our property management software.
Pros
Rent Manager is super easy to use. More importantly, their customer service and support team is amazing!
Cons
Trying to figure everything out on my own is hard. But, the support at Rent Manager is the best I've ever experienced.
Response from London Computer Systems
Thank you for your review!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Customize Rent Manager for YOUR USE!
Reviewed on 2025/01/02
RM has provided a sound product and continues to grow and change each year, while also keeping the...
RM has provided a sound product and continues to grow and change each year, while also keeping the customization for each customer. I like that my setup is for ME and someone else change tweek stuff to make it how they need. I have used this software for 13 years and have only had a few issues, which were mainly resolved by the wonderful/knowledgeable RM support staff. When in doubt of something new, I utilize the in-software help or call RM support and get an answer to my delimma promptly.
Pros
I like that you can customize to your specific needs in almost everything you do & setup in RM, it's not just "canned software" - I can make it my own!
Cons
Lacking in the AP/AR areas for credits - can't spread to all properties, usually a credit is only applied to 1 property and for something that applies to ALL properties (i.e. worker's comp), I cannot spread a credit to everyone.
Response from London Computer Systems
Thank you for your review!
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Admin Leading coordinator
Reviewed on 2024/07/29
Great, we love that we can check payment history and see when a lease has been signed.
Great, we love that we can check payment history and see when a lease has been signed.
Pros
That tenants can make their own rent payment.
Cons
That tenants cannot sign renewals on the app.
Response from London Computer Systems
Thank you for your review!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rent Manager Rocks!
Reviewed on 2024/06/11
Since we have been using this product, we have been more than satisfied. If we do run into a...
Since we have been using this product, we have been more than satisfied. If we do run into a problem that we personally can not solve, the Rent Manager agents have always been exceptional in their service to us, as well as, friendly, non-judgmental and get the issue taken care of quickly. Can't say enough about the RM staff!
Pros
Once you learn the program you can go from one topic to the other with ease and can be assured it will be efficient.
Cons
There really are no complaints with this program. I would recommend it highly.
Response from London Computer Systems
Thank you for your review!
- Industry: Recreational Facilities & Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly Recommend Rent Manager!
Reviewed on 2024/09/27
Achieved what I had hoped - Based in Canada it would be good to have an integrated payment...
Achieved what I had hoped - Based in Canada it would be good to have an integrated payment processor - Zego Payments can't process international cards
Pros
Managing seasonal applications (over 400 staff) Rent Manager has streamlined our process!
Cons
The issues we have when the Apply Now link is clicked creating automatic duplicate accounts - super frustrating!
Response from London Computer Systems
Thank you for your review!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Does almost everything you could want it to...
Reviewed on 2024/08/01
Great experience overall. Michael Cobb was a fantastic implementation specialist. I had a lot of...
Great experience overall. Michael Cobb was a fantastic implementation specialist. I had a lot of unique problems that he helped me figured out. He was always prepared for the next call. His services alone made Rent Manager worth the price.
Pros
Has all the accounting features you could want. You can even take care of accounting for management companies by setting up an additional "property." The integration of Zego's ePay feature automatically accounts for online payments, drastically reducing the time it would normally take to manually deposit checks in the bank and "deposit" them in Rent Manager.
Cons
We own a campground with MTM tenants who all show up on different days of the month, staying for various lengths of time. This software will only post recurring charges once a month, insteading of posting each charge on the day it's due. Likewise, it would be a nightmare to set up late fees and Accounts Receivable automations based on different due days; you would need a separate automation for every day of the month for each task. To circumvent this problem, we have to adjust all of the tenants to the same rent due date and prorate rent at both move-in and move-out. Unique situation that probably wont apply to most customers, but turned out to be a headache for me.
Response from London Computer Systems
Thank you for your review!