FranConnect Reviews

FranConnect

4.3 (183)
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Franchise software for the entire franchise lifecycle

Overall rating

4.3 /5
(183)
Value for Money
4.2/5
Features
4.1/5
Ease of Use
4.2/5
Customer Support
4.5/5

87%
recommended this app
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183 Reviews

Michelle
Michelle
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customer support bar none!

Reviewed on 2018/09/04

The turn around time on getting help on the smallest of problems is bar none.

The turn around time on getting help on the smallest of problems is bar none.

Pros

The software is well thought out in design through superb front end support. Franc connect is more than just a software vendor, they are part of our team.

Cons

Anything I did not like initially was updated rather quickly, so nothing at this time.

Verified Reviewer
Overall rating
  • Industry: Program Development
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Great Franchise Development Management System!

Reviewed on 2018/09/04

Essentially, our organization is using the FranConnect application to run our franchise development...

Essentially, our organization is using the FranConnect application to run our franchise development function. We have multiple, geographically dispersed franchise development professionals utilizing the system to manage their day-to-day activities. The FranConnect system allows for centrally managed controls while providing all the functionality franchise development professionals require to help candidates make informed decisions. The mobile app is pretty cool too!

Pros

The FranConnect application is all you need to manage the franchise development function. It is clear as you use the system, that all the functionality you need to manage your franchise development efforts has been built in. The system accepts leads from outside franchise consultant systems reducing the amount of manual entry required. The reporting system is robust. The email drip component of the application is loaded with functionality though at times, can be a bit confusing. However, once you get used to the campaign module, you're able to get things done quickly. Overall, a lot of capabilities in a relatively user-friendly system.

Cons

The dislikes are few. The primary dislike is that at times, the user has to request additional help when first using some of the functionality of the system. Once you get a better sense of how specific tasks are done, the system becomes much easier to navigate. FranConnect bridges the gap with excellent technical support especially during the implementation stage. We worked with two customer reps. and both were extremely knowledgeable, very responsive and really knew their stuff.

Verified Reviewer
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Ok software for managing your Franchise

Reviewed on 2018/05/31

Pros

Hard to say, not many positives for the product. Best pro of the product would have to be the ability to keep all of the Franchise related documents/files in one place so our users could see it. Also useful place to put one click links to secure websites/info for the users.

Cons

Literally everything else. Their search system is god awful, you cannot find anything by searching something, you have to comb through everything you have in your database to find anything. The way to download files is more confusing than ever, especially for your Franchise users. I can't say much about the info manager/sales section since I didn't work in that portion of the system.

But updating users / Franchises was a nightmare, no ability to change multiple franchises at once, you have to manually go into each separate Franchise to check if it has the correct information, hit save, the system would then boot you out and put you back to a blank search page instead of the search page you originally created.

Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great tool from the sale to on going support.

Reviewed on 2018/12/18

I take all incoming calls. I also call each of our franchisees on a regular basis. I mostly use...

I take all incoming calls. I also call each of our franchisees on a regular basis. I mostly use the Info Manager module to task all my calls with the franchisees. I can also see other departments' contacts either phone calls and emails. It is easy to follow up. If I do get a customer complaint call or email I can attached it that franchise's record for future action.

In the HUB, we have directories of all the franchisees, regional mentors, vendors and corporate office staff so we can have easy access to all of those in our system.

Pros

We take the franchisee from the sales people and move them through each phase of training and on to launch and ongoing support. I am able to track phone calls, tasks and even customer complaints using FranConnect. My gmail accounts syn over to my FranConnect accounts. In the HUB, we are able to provide a resource library, company news, and a chat room.

Cons

We have had a few server issues where the software ran slowly but it was fixed quickly.

Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Ubiquitous within the Franchise Industry

Reviewed on 2018/09/05

I have used FranConnect while working with a number of Franchisors. Have looked into others but...

I have used FranConnect while working with a number of Franchisors. Have looked into others but have not found one as committed and responsive to the franchise industry as they are.

Pros

Once you get it set up for your specific company and learn the workarounds, FranConnect is relatively easy to use. The best thing about the software, quite frankly, is their tech support... very patient and thorough (although takes a while to get the wheels in motion on any given issue since they are "offsite" and there seems to be a long queue).

Cons

A number of the modules and steps within them are simply not intuitive to set up or navigate. Most difficult is the creation and implementation of e-mail campaigns. Granted, this could be because we are not on the most recent version.

Bridget
Bridget
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very Easy to Use Franchise Software

Reviewed on 2018/12/18

Pros

FranConnect has a number of capabilities built into their system! There are options for franchise developmenet (sales), operations AND marketing. They also have an intranet function to communicate to existing franchisees which I find very useful. FranConnect's support team is also extremely responsive.

Cons

Until recently, I felt like the design/user interface was a little dated. But with the recent update, it's much more visually and functionally pleasing!

Kristina
Kristina
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

FranConnect-Admin Point of View

Reviewed on 2018/12/18

FranConnect has been a huge part of bringing our growing Franchise to the next level. It has...

FranConnect has been a huge part of bringing our growing Franchise to the next level. It has drastically improved visibility between the different departments and helped stream line our process.

Pros

My favorite part about the system is the Customer Support. Respond very quickly and provide articles to self learn.

Cons

The main search bar is slow to update with new information.

Michelle
Michelle
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A Great Tool for Franchising

Reviewed on 2018/12/18

I love all the FranConnect Franchise Software allows me to do! It makes my life easier and more...

I love all the FranConnect Franchise Software allows me to do! It makes my life easier and more efficient!

Pros

I have one place to store my leads, my franchisees, documents and can send out campaigns!

Cons

I haven't found anything yet that I don't like about this software

Michael
Michael
Overall rating
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

FranConnect Review

Reviewed on 2018/09/04

Excellent product and it really assists keeping your candidates status organized while allowing you...

Excellent product and it really assists keeping your candidates status organized while allowing you to update things quickly.

Pros

High number of different functions can be completed.

Cons

While it is easy to access, learning your way around the system takes a little time.

Robert
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Product

Reviewed on 2018/11/16

Pros

I love the fact that it is web-based, so I can access it anywhere. It is fairly easy to use and doesn't require a lot of training.

Cons

I wish I was able to add/remove fields myself without having to go through someone else.

Hannah
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Overall a Good Product... Quirky in Some Areas

Reviewed on 2018/11/13

Our company has used FranConnect's software for years. Our franchise owners depend on it to...

Our company has used FranConnect's software for years. Our franchise owners depend on it to communicate with their customers and most of them love it and couldn't live without it. For FranConnect to be a 10 out of 10, they would need to improve the reliability of the system, specifically after upgrades. Run more tests. Be able to assure their customers that there will be no glitches (or very minimal ones) after quarterly releases.

Pros

Mostly easy to use. A few of our franchise owners have trouble using some features, but those who are naturally better at operating computers are able to navigate the software without any issues. The system can handle tens of thousands of records, but it does slow it down slightly as the number of records increase.
The newer version, Sky, is updated on a quarterly basis and requests from customers are taken in consideration for improvements, love that.

Cons

The system has a few inconveniences and quirks. Navigating with Groups of contacts can be difficult due to the inability to view more than 20 at a time. This has been requested to be improved in upcoming releases and I hope to see that particular improvement.

Our system was upgraded to Sky this past summer from the Legacy version and since the upgrade, we have experienced glitch after glitch. Some a big deal, others not so much. Our franchise owners weren't able to use the system for over a week before FranConnect's team was able to resolve the issue. The reliability of the system is honestly scary at times. We've only experienced one quarterly upgrade with Sky and it triggered lots of problems when it went live. It does make us a little concerned for the next upgrade happening in a few weeks. It doesn't seem like they test the upgrade well before releasing it. That's purely assumption, but that's how it seems since all of the problems followed after the last upgrade.

Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Not on Skye

Reviewed on 2018/09/04

On the old software, we have experienced outages during very important times for our events. FC...

On the old software, we have experienced outages during very important times for our events. FC usually responds very quickly to our needs and works hard to come up with workarounds on an outdated system, to take care of us!

Pros

I like that the FranConnect software has so many components right at my fingertips. The different modules add up to the collection of so much of our systems information.

Cons

Because we are event based and not brick and mortar, we are still on an outdated, highly customized version of FranConnect. I would love to be able to move to Franconnect Skye, since from what I've seen, it is a much better system for what we need.

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Pros and Cons

Reviewed on 2018/12/19

We've been using FranConnect for the past 5 years that I've been employed here, I've used other...

We've been using FranConnect for the past 5 years that I've been employed here, I've used other platforms at previous employment. I feel it's a decent software but can be cluttered and overwhelming.

Pros

I like the search bar and being able to type in what I'm looking for. Most of the time I can find what I'm looking for.

Cons

I don't like that to preview documents, they automatically download. You should be able to click on documents in the library, see previews and make the decision to download. It's overwhelming when it comes to searching for a document or photo.

Verified Reviewer
Overall rating
  • Industry: Consumer Goods
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Franchise Friendly

Reviewed on 2018/12/18

The program is very user friendly. Adapting to the changes is my only set back.

The program is very user friendly. Adapting to the changes is my only set back.

Pros

I love the frequent updates and customer support to ensure that we have the latest technology to mold our daily business growth techniques into a super user friendly CRM and software portal for our business.

Cons

When the updates occur I would like to see a screenshot of the changes prior. This last update was a major visual change.

Verified Reviewer
Overall rating
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Customizable Platforms

Reviewed on 2018/12/25

Pros

The FranConnect team has worked incredibly hard to create our customized platform. With our unique business that doesn’t fit in any canned system it has been amazing what they’ve been able to accomplish.

Cons

The two biggest hiccups are response to down times and loss of capabilities due to customization. We have gone down during peak times for our business and if it’s their off day or night the emergency help line isn’t that responsive. Due to customizing we don’t get the new Sky platform and don’t get all the bells and whistles which sometimes causes franchises to use third party applications. Would prefer to keep all on one system.

Verified Reviewer
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Franconnect is a very verbose, easy to use CRM

Reviewed on 2018/12/18

Overall this is a great CRM. Easy to search, easy to batch emails.

Overall this is a great CRM. Easy to search, easy to batch emails.

Pros

This product is very easy to use for the duh CRM user. Easy to navigate and find what you need. Easy to update data and information. Easy to create email templates and run reports

Cons

It is often slow and you have to wait for something going on in the background to switch screens or scroll. Not sure what causes this, but sometimes it is worse than others.

Verified Reviewer
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

FranConnect Review

Reviewed on 2018/12/18

Pros

I really enjoy working with the Campaign Center and Workflows. The Groups feature is a nice feature as well. I like being able to group my prospects together based on (Zip Code, Name, Industry, Birth date, and Status).

Cons

The latest update isn't really user friendly. Taking the Widget Bar across the top and putting it on the side as a pop up isn't user friendly.

Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

FranConnect Franchising Software

Reviewed on 2018/12/18

We have been very pleased with the program and support.

We have been very pleased with the program and support.

Pros

Ability to customize to our specific needs.

Cons

We have enjoyed most of the components purchased but would like to see more Mass Email Marketing Abilities.

Verified Reviewer
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software

Reviewed on 2018/09/04

Pros

Easy to use, great customer support, versatile interface

Cons

Takes some getting used to as it's not entirely user friendly. Would like for there to be more customizable options.

Olivia
Overall rating
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

FranConnect System Review

Reviewed on 2018/12/18

We have built many approval processes into FranConnect and have drastically cut down on lost...

We have built many approval processes into FranConnect and have drastically cut down on lost emails, excel reporting and missing data.

Pros

I think how we can keep all of our lead and franchise information in one place. The ability to set up workflows to allow for automated tasks and emails to go out based on certain actions has helped to improve our efficiency and processes.

Cons

I do not like how the reporting does not work across modules unless you have the insights module. I also wish there were more features that would work for a company that houses multiple brands in one system. Certain features that would be helpful to us are not conducive because they do not allow us to segment out by brand (i.e. Marketing ROI report in Sales module)

Verified Reviewer
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Wonderful Franchise Platform

Reviewed on 2018/12/18

I have been an admin of a FranConnect site for over a year and I really enjoy the functionality and...

I have been an admin of a FranConnect site for over a year and I really enjoy the functionality and opportunities that come with having so much information and connection in one place.

Pros

The ease of use and organization makes FranConnect a winner.

Cons

The platform is not immediately intuitive as an admin.

Shannon
Overall rating
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Partner

Reviewed on 2017/03/01

My franchised company, Just Between Friends, has been a customer of Franconnect for quite some...

My franchised company, Just Between Friends, has been a customer of Franconnect for quite some time. Their solutions help our corporate staff and our franchisees make the most of their day through efficient modules and support tools. The FC team is quick to respond if we have questions or need support or service of any kind.

Pros

Before we had this software, we were trying to manage all the different aspects of our business on our own. After looking at several different solutions, we chose to do business with Franconnect as they had significant experience in our space and could handle the size of our business and the growth that would come. Their customer support is WONDERFUL!

Kyle
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Other better options

Reviewed on 2019/09/17

I think there were certain things I liked about franconnect but I think zoho is much more user...

I think there were certain things I liked about franconnect but I think zoho is much more user friendly

Pros

I liked the follow up process with leads and how we could set up specific categories for buckets to organize lead flow.

Cons

Not much flexibility to customize the program, automate texting with the crm system emails. Some of this might have changed now since I switched to zoho.

Verified Reviewer
Overall rating
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Does the Trick

Reviewed on 2018/12/18

It's been easy to use. Everything I need, including directories, financials and training all in one...

It's been easy to use. Everything I need, including directories, financials and training all in one spot. This is a useful tool.

Pros

It's great at organizing information in one spot for everyone involved in the franchise.

Cons

Its a little buggy. Need to scroll to the top of the side menu, to get home, but doesn't automatically get there.

Verified Reviewer
Overall rating
  • Industry: Restaurants
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Franconnect

Reviewed on 2018/12/18

It is okay. No large complaints

It is okay. No large complaints

Pros

The ability for our franchisees to contact the office and each other in one central location.

Cons

When downloading files you have to use certain ones. I use PDF and this is not one of the allowed documents - you have to use a JPEG which is very frustrating.