RealPage IMS

4.5 (79)
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Investor management for commercial real estate

Overall rating

4.5 /5
(79)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.2/5
Customer Support
4.6/5

92%
recommended this app
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79 Reviews

Nick
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent back of the office assistant

Reviewed on 2019/02/04

Our overall experience has been great. Our three objectives for our Firm and Investors was...

Our overall experience has been great. Our three objectives for our Firm and Investors was efficiencies on communicating, subscribing and transparency. The IMS platform assists us on all three, allowing us the time to stay focused on acquisitions.

Pros

The ease of the CRM to connect and communicate with Investors.

Cons

From an admin perspective it is difficult to navigate on the platform through a mobile device when you want to provide excellent customer service while on the go.

Peter
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly Recommended

Reviewed on 2021/01/15

From the start the IMS staff have been incredibly professional, courteous, responsive, and just...

From the start the IMS staff have been incredibly professional, courteous, responsive, and just nice people. That makes a huge difference.

Pros

The software itself was very easy to use. We had a slightly different need when we started and the staff at IMS was great to respond to our needs. Over the next couple of months we made some modifications that were perfect for our internal needs and for our clients.

Cons

As developers we needed a slightly different project description page for our investors, but IMS made a few changes and worked with us closely to make sure our end product did what it was supposed to.

Brian
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

IMS Simply Did Not Work for Us

Reviewed on 2019/03/15

We made every effort to make IMS work for us. We even went so far as to pay for IMS personnel to...

We made every effort to make IMS work for us. We even went so far as to pay for IMS personnel to come to our offices for a few days in order to see if they could really come to undersand what the needs of our family of funds were and how we could best deploy their system in support of our investor relations goals. In the end, we got a lot of lip service and promises for system enhancements, but IMS never delivered. Ultimately, we were compelled to terminate our contract and move to a different platform.

Pros

Price point was at the low end of market.

Cons

Ineffectual support. Platform would freeze or crash frequently. We were told this was due to our fund's "large size", which was, at the time, only 300 investors. System was not intuitive to use.

Response from RealPage

We are sorry that you didn¿t feel like IMS was the best partner for your firm during our brief engagement, that said, this feedback appears to be quite dated. Your experience indicates that you had left IMS prior to some significant updates to our support structure and capacity. Further, in the last year, we have rolled out extensive fund enhancements that include Commitments and Capital Calls, added additional fund-specific metrics to the dashboards, and improved our reporting abilities with the release of Investor Statements.

Adam
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Overall Great Platform/Product

Reviewed on 2019/08/23

Been a very positive experience overall. Like with any implementation or roll-out of a new...

Been a very positive experience overall. Like with any implementation or roll-out of a new technology, there are speed bumps and issues that arise, but their team is awesome and will help navigate you through every problem. Additionally, what surprised us the most was the way it allowed us to control the equity raise process in an uber professional and powerful kind of way - which was truly a game changer for us since we're a small management/investment firm.

Pros

Robust CRM capabilities; great way to track performance of assets and deliver metrics to investors; professional platform to communicate updates and distribute documents to investors; can publish offerings through platform whereby investors can view the offering materials and fully subscribe with a few clicks; impressive waterfall functionality; gave us the ability to raise significant capital quickly and expand our investor network in the process.

Cons

There is a learning curve and it's not the most intuitive or user-friendly, but the implementation team and customer service team are fantastic to work with. There are also some basic things it could do better, but the good thing is they listen and are always rolling out updates.

Anne
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great tool and extremely valuable

Reviewed on 2019/04/23

My overall experience has been great. IMS has allowed me to be much more efficient at my job and...

My overall experience has been great. IMS has allowed me to be much more efficient at my job and given me back a lot of time due to all the functionality it has to offer. The customer service is great and extremely responsive and helpful.

Pros

Forward-thinking platform that provides excellent transparency for our investors and an easy means for investors to go for documents, investment performance, and new offerings.
It's also a very valuable tool from a sponsors standpoint because of the ability to process complex waterfall distributions, upload K1's in a timely fashion, and sign documents electronically.

Cons

Some of the initial setup of new offerings is not very intuitive but this is a known issue that is being addressed.

Tiffany
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

A great tool, with which I am hopeful to gain user adoption across our organization

Reviewed on 2018/04/17

Pros

The ability to house all of our investor data in one secure site. IMS really allows us to house all of investors in one convenient location.

Cons

The software is great and I am certain that will continue to be built out by the developers to include even more robust features and functionality.

My biggest frustration is the lack of support by phone. Sometimes, we just need to speak with someone for an immediate and quick turnaround that we do not have access to obtain (ie. an export of tax ID's or Bank Account information).

It would be great to have a Support Phone Line or Support Chat in addition to the Email Support structure. With some of the data and functionality still only available to IMS admins, this makes it hard to provide my supervisors, colleagues and investors with the data needed at a moment's notice, which is ultimately our main use of the platform today.

When we do get to speak with our Customer Success Manger or a Support team member, the resolution is typically a quick turn-around.

Response from RealPage

Thank you for the feedback. In 2018, we have re-organized our support structure based on customer feedback and experimental learning. Post-implementation, you can initiate a live support response via phone, chat or email during normal business hours. All requests outside of that should receive a response within 24 hours, as supported by the IMS support Service Level Agreement (SLA).

Daniel
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Pleasantly Suprised

Reviewed on 2021/10/27

Continuing to work on repositioning our administrative platform so that it's; i) Customer facing is...

Continuing to work on repositioning our administrative platform so that it's; i) Customer facing is more professional, ii) Reduces administrative costs and, iii) distancing ourselves from paper.

Pros

Software 'on-boarding' has gone better than expected and initial response from clients has been good.

Cons

It would be nice if the integration between RealPage accounting platform and IMS was more developed and integrated.

Hugo
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

IMS- One Stop Shop

Reviewed on 2018/09/13

Pros

IMS offers a one stop shop for Investor Management. I provides a comprehensive but streamlined investor portal which even the novice computer user can use. IMS allows us to notify our investors or groups of investment updates at a click of a button without having to email. One of the key requirement we required from the portal were distribution notification which IMS performs flawlessly.

Cons

Not having a customer service manager anymore has been a little annoying. All service request go through there support. I would like to see IMS go back to giving everyone an account manager.

Chris
Overall rating
  • Industry: Investment Management
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Extremely happy with our IMS platform

Reviewed on 2020/04/16

Although the implementation process was time consuming and difficult, I regret not having done so...

Although the implementation process was time consuming and difficult, I regret not having done so sooner. The platform has significantly improved our efficiency and will ultimately allow us to increase new business. I credit the implementation team that guided us through the complex process and constantly encouraged us along the way. I can't thank them enough.

Pros

Our commercial real estate company owns and operates several self-storage assets across the country. As our property count grew, so did our investor pool. IMS was the perfect solution to help manage the growing number of assets and investors. Their platform allows us to efficiently manage new offerings, document communication with investors, securely distribute documents, as well as calculate and process distributions.

Cons

The import of data and setup was daunting. Be prepared to set aside significant time to get all of the investor and asset information into the platform, and verify everything carefully. Had I know how much of our time would be necessary to get this up and running, I probably would have put the process off even longer.

Olivia
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The most dynamic investor management software out there

Reviewed on 2021/05/26

It has been very positive and I recommend IMS to anyone asking.

It has been very positive and I recommend IMS to anyone asking.

Pros

I love the number of capabilities IMS has. There are several features I haven't even learned yet because they are so detailed. The customer service is the best I have ever experienced. Whenever I have an issue, I reach out to IMS support and get my issue fixed within (usually) a few hours.

Cons

IMS is a bit expensive for the number of investors that we have. We only have 3 projects and about 160 investors, so the price is a bit high for our threshold.

Scott
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

IMS Strenths & Weaknesses

Reviewed on 2021/05/21

Overall, good experience

Overall, good experience

Pros

Very user friendly and helps us with distributions, K-1s, tracking communications

Cons

Would like:
- A place holder on main screen to save a picture of client
- TEXTING would be nice

Wes
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review

Reviewed on 2020/04/18

Pros

When used properly, the final product presented to investors is refined and polished. Customer service is awesome.

Cons

System requires some use/know-how before a seamless experience.

Jasmine
Overall rating
  • Industry: Venture Capital & Private Equity
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best customer support

Reviewed on 2019/03/01

I am excited to see the upcoming changes. They are always updating, customizing, and improving...

I am excited to see the upcoming changes. They are always updating, customizing, and improving their website to better suit our investors.

Pros

I like most that basically any/all of my needs or desires can be met by IMS university, IMS instructional videos, or by the customer support team.They literally do everything in their power to meet our needs. If they can't at the moment, they make a note and follow-up. I know that they are having discussions with other teams about our needs because they always follow up with an update that accommodates to our needs.

Cons

I would say the thing I like least about this software is actually also kind of one of the things I like a lot about it. Although IMS doesn't have exactly what we need, because it doesn't exist yet, I know that I will be able to get a customized framework of what I'm looking for.

Miles
Overall rating
  • Industry: Commercial Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

IMS

Reviewed on 2020/04/20

Pros

We utilize the email campaign function which has allowed us to keep all our investors informed on the various projects. The ability to create the investor statements is a huge plus as well.

Cons

The ability to assign pictures to multiple assets under one project,

Lloyd
Overall rating
  • Industry: Human Resources
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product - very needed in our space

Reviewed on 2019/03/01

Pros

Intuitive
Fast processing
CRM features and statements are really good and improving even more every day based on customer feedback

Cons

Waterfall drafts are done in a process, would like it to be more real time - maybe displayed on the organizational tree

Jon
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Overall a great experience. IMS has been very beneficial for us and for our investors.

Reviewed on 2018/04/17

A place for investors to log in and view their investments, documents , etc.

A place for investors to log in and view their investments, documents , etc.

Pros

The ability for the investor to have all their information and documents in one place to review. We have received lots of positive feedback from our investors about IMS.

Cons

Docusign is not a very robust system and has been disappointing. The coding abilities are lacking and it has been frustrating using it with its limitations.

Drew
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

IMS provides scalability

Reviewed on 2019/10/22

Pros

We have used IMS to create structure to our growing real estate business. There are thousands of important data points, and IMS allows us to manage it all with confidence.

Cons

Like any complex software package, the learning curve is steep. Customer Success team will help, but it still takes time and commitment from the User.

Shao-Ling
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

has taken a while to get the platform set up

Reviewed on 2018/04/20

Still in the production process so not sure yet

Still in the production process so not sure yet

Pros

I am able so store all of my information on the platform. The production team works hard with their clients to get set up. I also like the monthly platform updates.

Cons

Not as easy to maneuver as I would like but I at least appreciate that they take suggestions and try to implement them

Jessica
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Controller-Small Company

Reviewed on 2021/10/22

Pros

I enjoy the Investment tracking and ease of communication. Also being able to see how the investors see the portal makes it very simple to assist the investors.

Cons

I'm still getting used to the software and don't have any complaints

Response from RealPage

Thanks for the review, Jessica! We're glad you're getting some use and enjoyment out of the software!
-Charlie W

Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Most bang for your buck

Reviewed on 2021/05/21

RealPage IMS has really brought our investor relations to a new level.

RealPage IMS has really brought our investor relations to a new level.

Pros

The investor portal is very clean and easy to navigate.

Cons

Implementation and setting up waterfalls presented many challenges.

David
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Happy Customer

Reviewed on 2020/12/29

Im happy with the system and feel that the support is really strong

Im happy with the system and feel that the support is really strong

Pros

I find that the customer service team is amazing. They always get back quickly with clear and concise answers.

Cons

I would like to see more robust features and flexibility in the CRM and some of the landing page functionality

Art
Overall rating
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

IMS - Emerald Hospitality

Reviewed on 2020/04/16

Very professional team, efficient and helped us both prior and after install.

Very professional team, efficient and helped us both prior and after install.

Pros

The software is very easy to navigate. It provides functionality and operation that is efficient and easy to use for both administrators and investors.

Cons

Initial implementation is a little time consuming but overall it all worked out.

Shawn
Overall rating
  • Industry: Hospitality
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

IMS Platform

Reviewed on 2019/08/14

Pros

Ease of use, team that speaks our language and regular proactive updates.

Cons

Very little. It took some time to get fully onboarded, but much of that was on our end.

Nicole
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for PE Investor!

Reviewed on 2020/04/21

Pros

Easy to use for both back-end and front-end users.

Cons

There isn't anything negative about this product.

Barden
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product

Reviewed on 2019/03/21

Pros

It's product that can give a smaller real estate shop the reporting tools that typically are only seen by a REIT.

Cons

Onboarding was tough. Waterfall calcs were tough to get exactly right.