AI Field Management Reviews

The design fits well with the need and the purpose.
Like the in app translation as its key with a globally distributed staff and work force.
Mobile access is key!

More customers and users will only make this better as its value is in the masses. more users and more use cases which will drive the development for all that we dont need even know that we need yet.

I like how it connects with Google Maps for direction. Field Technicians can get directions via the App.

Would like if the chat function to Admin comes in real time with notifications. But since the App integrates with WhatsApp, communication is even better.

When we had twelve-fifteen technicians, we had a pretty good software that allowed, scheduling/invoicing/billing/app for techs/portal on website/app for OUR clients/admin panel for all office usage all in one, we were able to work with this software for two years.  When we grew to thirty cleaning technicians, it got challenging, we needed something to help us find the best worker to do the job based on specific criteria's, this feature was the key for us to bring our business to the next level. The AI built in piece is genius, worker management tab has the ability to suggest the best worker for the job but the Admin can override it if need be.  The other great plus is having the possibility to bill batch invoices at once, the other software was tideus in billing each individual invoice.
We now have a complete system that allows us to have clients book their cleaning on our website portal, adding clients easily, adding workers, invoicing clients, clients history, GPS tracking for technicians, app for workers, ability to find the best worker for the job with a click, reports specific on new clients/repeats clients, app for workers, and app for clients to conveniently book their service from their phone.

Changing systems is always a big decision, but in order to bring our business to the next level, our business needed this piece while keeping everything else to make it all possible.  So implementing the new system took a bit of time, that has been the only cons.  AI-FM has been an amazing change for us, giving office staff more time to focus on getting new clients, less time is wasted on finding the best worker and invoicing each individual work order at the time.  Absolutely Love this software.

They figured out a way to code in the traditional sense the best worker for a specific location and job type, but that's just the interim solution apparently they've got machine learning embedded in the system so that will eventually take over and they will become even better than the coded solution. Sounds great

I'd appreciate if you could reduce the price a little bit, I get that there's a lot of technology in the spot for a small company like mine I prefer to spend a little bit less if

Mobile friendly design makes using on a cell phone that much easier.
Ease of U/X makes navigating different screens seamless.
Responsiveness

None. The only negative thing I can think of is the fact I didn't have this software at my last job.

The software is great I especially like the predictive management feature it helps me understand which worker needs to be assigned what time and what location Excellent!

Ease of use, outside collaboration, especially the predictive management features regarding how they tie workers with Jobs.

It would be great if the system has more languages support, such as Chinese, Japanese, and other Asia languages. My company has business in the Asian-Pacific region.

Very easy to use, its operates quickly - no waiting, the high level of support from the AI Team is unheard of in this market segment. The subscription structure and the system its self make deployment and scaling up or down very efficient.

That I didn't find it earlier and had to use an inferior product for 3 years.

Simplify our works, now all our field engineer have all jobs in one app

for the moment nothing to say, when we have any question the customer service is very fast to answer.

All the comprehensive features that allows me to manage the field workers

Nil. It came as an off the shelf software.

The apps developed on this platform are very intuitive and are thought through keeping in mind the nature of customer interactions and how to keep them simple yet comprehensive. The owner of the platform has a very cordial approach to the customers and is always willing to change keeping in mind the bigger picture and improve customer satisfaction. Keep up the good work.

So far nothing really. Whichever comments I had were taken up by the AI-FM team to work on to improve the apps.

We were blown away by their Sherpa feature for picking the best worker for a job... they agreed to develop more features for us for free... a true partner.

At the beginning it doesn't fit perfectly with our way of doing and organising the job but we are finding the perfect fit thanks to the features they developed for us.

ease of use, very good value for money, the founder [SENSITIVE CONTENT HIDDEN] is very passionate about the software and app, and continuously improves it based on our feedback

very good value for what we pay, works well. support is well rounded.

It allows us to maintain a complete management from the field, billings, budgets, organization among others, in addition to that it allows the user an intitutive for beginners. Keep processes and management progress up to date.

It is necessary to keep the updates up to date for an optimal functioning of the tool. It is a very complete tool.

Easy to use and easy to understand. Different languages available and built in translation. Great for distant colleagues to work together

When you forget your password, that is it. It doesn't remember password incase you forget yours.

I am able to input all the jobs for the month and have my crew be up to date at all times. This software helps automize my business.

It is a bit difficult to get a hang of the software At first. Simply because their are so many features that help keep your business at 100%

The operative and financial control from the administrator panel

An updated user manual that I can handle my employees

Ease of use, very comprehensive and yet can be configured to meet your needs

The user interface could be more attractive

Over pros are: Price, Service provision, useability

Cons: ............maybe lacks more repots

Simple to use and right priced, allows easy field workforce management across diverse languages with built in translation and GPS features.
Organizes workers by job and customer, shows calendar view with real-time updates of job status from the field on mobile devices.
Enables workers and manager to chat in their native language with real-time translation.
Optional GPS location when communicating enhances efficient operations.
Stores all information about a job forever, from job estimate, implementation timing and any issues, customer signature and even billing.

Rapidly evolving, some features are in development but roadmap is responsive to our requests, and dev team has been rapid and effective.

Our company had tried multiple field management products and this is the best fit for us.
Overall the product provide a intuitive user experience and our team do not see any learning curve.
Scheduling and checking the progress is super convenient and make my life so much easier.
The support team always respond fast, the product keeps updating. Love it!

Intuitive and easy flowing interfaces. Fast. lots of customisation available.

As with any new tool there is a lot of hard work required to study it in depth... but once it is done - the fog clears and the sunlight ahead is awesome!

remotely management without engage real person , so very high efficient productivity and good for making money

It's not well designed for mobile and remote workers; the management tool need a PC to work on, etc.

The software is fast, reliable and secure, which is exactly what you want in this type of product. Particularly like the translation and GPS features and how the GPS works in real time without killing your device.

Would be good to have domestic customer service available in China.

Helping me manage my scheduling more efficient

Response speed some times not very stable, can be better