Zoho CRM Plus

4.4 (68)
Write a Review!
Unified Customer Experience platform

Overall rating

4.4 /5
(68)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.2/5
Customer Support
4.1/5

91%
recommended this app
Sort by

68 Reviews

Nikita
Nikita
Overall rating
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Correct Improvement for entire Zoho Suite

Reviewed on 2024/07/04

Pros

It finally centralizes incoming and outgoing communications within all different Zoho environments making it easier to oversee leads and collaborate. Before, our sales team was just operating in CRM as other tools were too many to handle.

Our teams can now see much clearer what is happening in other markets and help out or generate new ideas together.

Handovers internally are becoming faster as full history per contact is shown and traced.

Cons

It is not always clear if things are working or not, and there is a need to doublecheck per several environments if things are smooth.

Support is not always there to answer quickly.

Devon
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Incredible power, but complicated processes.

Reviewed on 2024/06/03

Customer support is always great, super quick and helpful.
The programs Zoho builds are very...

Customer support is always great, super quick and helpful.
The programs Zoho builds are very powerful and customizable but also very challenging to learn and implement into your specific organization. It takes a LOT of time to learn the program as the admin if you're not already familiar with multiple other powerful CRM programs.

You just get SO much value for your money. Zoho products can operate your entire business, no matter the industry. I just may be significantly overkill for your needs. Likewise, sometimes a purpose-built tool (specific to your industry) will serve your needs better, and simpler than a tool like Zoho which is built to meet the needs of all company times, from tech start-ups, to retail empires, to social marketing companies, to SAAS companies.

Pros

- Industry leading integrations with tools like Zapier and others
- The value is incredible. You're getting: Project management tools, Social media marketing tools, landing page builders, a fully customizable CRM, email builders, custom workflows, per account and per app permissions for each user, forms, etc.
- The customizability of everything is fantastic

Cons

Zoho products in general feel like they were created by software engineers for developers or people with deep technical knowledge about how CRMs connect using hooks and how custom fields can be linked into reports. Its just a LOT to learn, even for someone with a good amount of technical knowledge. I wish the program felt a bit more natural to use. Everything about it feels so clinical or technical. I also wish there was an easy-to-use "Zoho University" to learn how to use all the crazy tools this has to offer. I've used this tool a LOT over 3+ years and there's still way more that I don't know.

Alternatives Considered

Salesforce Sales Cloud, Realvolve and Zendesk Suite

Reasons for Choosing Zoho CRM Plus

Liondesk has a lack of analytics and reporting. We also needed a more robust tool for marketing, and email campaigns.

Switched From

LionDesk

Reasons for Switching to Zoho CRM Plus

Mainly for the customization. Our company almost operates as 4-5 different entities, which is difficult and weird for most CRMs to handle.
Subacharuka
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The Game Changer!

Reviewed on 2024/12/12

Pros

It is very useful to interconnect between the different teams and makes the process more easier and smoother

Cons

It is a bit difficult for a non technical person to understand about how it works in the first hand

Verified Reviewer
Overall rating
  • Industry: Mining & Metals
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

A good solution that could deliver much more

Reviewed on 2021/05/23

So far, it has assisted us to streamline our contacts and leads with a new service line that has to...

So far, it has assisted us to streamline our contacts and leads with a new service line that has to run as a separate campaign. It has been challenging to set up processes and automation related to leads.

Pros

The app offers very good functionality and some excellent features such as its preset analytics that make performance mgmt a much easier job. Additionally, it offers the capability to extend your capability with other Zoho apps such as projects.

Cons

Despite the functionality it offers, it does not provide a unified journey for potential customer interactions. It does not actually help you actively manage your CRM processes.
Furthermore, instead of working with Gsuite, it tries to force you to send and receive emails from within the CRM with inferior functionality (no signature capability...).

Alternatives Considered

monday.com and HubSpot CRM

Reasons for Switching to Zoho CRM Plus

Zoho CRM provided the connectivity to an entire suite of services and products that will be more suitable for the service that we have launched.
Beatriz
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing platform

Reviewed on 2024/09/28

Amazing, no complains. I am excited to keep using it

Amazing, no complains. I am excited to keep using it

Pros

Its the most perfect tool ever. You can benefit from their ready to use templates but the most exciting thing is you can creste your own! Not mentioning you have every tool you need in one place

Cons

Nothing yet. I am really liking Zoho and intend to learn more.

renaud
Overall rating
  • Industry: Medical Devices
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very useful tool

Reviewed on 2019/09/27

overall very good experience, works as advertise with good customer support as needed

overall very good experience, works as advertise with good customer support as needed

Pros

Ease fo use, affordability, feature set, intuitive

Cons

some menus are not all that straight forward and require multiple steps to get some tasks done

Alternatives Considered

Salesforce Sales Cloud and HubSpot CRM

Reasons for Switching to Zoho CRM Plus

over best feature set and best value for the money
Liam
Liam
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Decent CRM

Reviewed on 2024/05/27

Pros

Really good support from the Zoho team and easy set up.

Cons

Finding what was available on my plan was dificult, felt like we had loads but actually you had to pay more.

Mohit
Mohit
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Helps In The Management Of My Client's Activities

Reviewed on 2022/12/07

It facilitates in email marketing, visitor tracking, survey administration, and live chat with...

It facilitates in email marketing, visitor tracking, survey administration, and live chat with clients. We mostly utilize it for customer and campaign management.

Pros

One of the best features of Zoho CRM Plus is SalesIQ, which facilitates live chat and visitor tracking. Its workflow automation allows us to trigger more advanced features that are essential for our usage. Also, the email blaster is a must-have feature that saves a lot of time while bulk emailing.

Cons

The only difficult part was managing clients' tickets, which became a laborious task to make or ask a customer to create. We ran into several challenges while customizing the system. Some new project-related reports do not appear on the dashboard.

Eric
Eric
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Feature packed at an affordable price.

Reviewed on 2018/09/25

My overall experience with Zoho was very positive. As the Director of Customer Success (in...

My overall experience with Zoho was very positive. As the Director of Customer Success (in practice, sales and onboarding) for my company, I used Zoho to help build our sales funnel, keep track of my/our communications with clients, and drive sales and retention. Zoho proved to do all of those things well and at an affordable price.

I would highly recommend Zoho, and if I'm ever involved with a startup in the future, I will push to use Zoho.

Pros

Zoho CRM has the same functionality as other industry-leading CRMs, but at a fraction of the cost. When I worked for a small tech startup with around 5 employees, I was in charge of selecting and implementing a CRM. Zoho fit our needs and our budget.

Also, they provided excellent customer service and didn't seem to care that we were a relatively small client.

Cons

It took a lot of time and some third-party solutions (IFTTT and Zapier) to integrate with some of the other marketing systems we used in our business. While we could have probably replaced them with other Zoho products, as a small business it wasn't immediately feasible.

Francesco
Francesco
Overall rating
  • Industry: Oil & Energy
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Keep your contacts under control

Reviewed on 2019/09/14

Zoho CRM Plus helped me and my company to avoid information asymmetry between me and the other...

Zoho CRM Plus helped me and my company to avoid information asymmetry between me and the other components of my team when we talk about some Client, or before a visit. It is also very useful in case of some key accountant manager left the company, so you have anyway all the datas of his/her contacts in Zoho so there is not a loss for your company.

Pros

This software is a very complete CRM tool. That's quite good, after a meeting for example, to save and keep all the information related to the person/company you met. Very useful to keep all the data in the account so to be able to share them with the other components of your team. I use it as Business Developer, so I'm always informed regarding the situation of Clients and potential Clients when I go to visit them after a while.

Cons

Sometimes the software can result too much detailed. What I mean is that, for each contact, you can add so many information that maybe can even create confusion. What could be good is to have something like a "light registration mode" and then, if needed, the detailed one.

David
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great Tool for prospecting

Reviewed on 2023/07/12

Very simple and easy to use

Very simple and easy to use

Pros

Really easy GUI and the set up is intuitive and easy to use

Cons

None, the tools in the system are excellent

Harrshil
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Bes Database Management CRM tool for tracking your leads

Reviewed on 2023/06/04

Best reporting tool in terms of customer engagement

Best reporting tool in terms of customer engagement

Pros

Prospect's database where all the details are perfectly synced with the campaign tools and platforms that we use.

Cons

Pricing can be more affordable and less because it was too costly for us to continue for the client.

Diksha
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Helps To Manage All The Leads

Reviewed on 2023/01/31

For salespeople, Zoho CRM is a really useful tool. Its user interface is quite simple to comprehend.

For salespeople, Zoho CRM is a really useful tool. Its user interface is quite simple to comprehend.

Pros

I can access information about customers, notes, attachments, contacts, tasks, and emails pertaining to communications, deals, etc. in one location. One of Zoho CRM Plus's top features, SalesIQ aids with live chat and visitor tracking. The email blaster is a great function because it speeds up bulk emailing.

Cons

The only challenging component for us was managing customer tickets because it was time-consuming to create them or ask customers to do so. Previous notes and saved notes cannot be changed.

Deanielle
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great for outreach and email marketing

Reviewed on 2023/01/19

I am happy using it.

I am happy using it.

Pros

I appreciate the ability to send mass emails, create tasks and reminders and manage my customers at a decent price

Cons

Sometimes it can be slow and it does take some time to get used to. User-friendliness could be improved.

Alternatives Considered

NetSuite and Salesforce Sales Cloud

Reasons for Switching to Zoho CRM Plus

Price and ease of use
Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Started with a free account, upgraded as my business expanded. Never been happier with the...

Reviewed on 2018/10/12

I feel that my last few paragraphs have elaborated on this adequalty.

I feel that my last few paragraphs have elaborated on this adequalty.

Pros

I have been using this service for almost three years now. I love the variety of the apps available at my disposal, i can manage my clients, my team and all of my projects and all of the varying facets that are attached to each, in a compartmentalised way where only the people see what I want them to see, yet all can communicate with ease within various limits. This system has enabled me to manage a multitude of software projects, dev teams and potential and existing clients in a timely manner and with relative ease. The suite of mobile apps also keeps me on track while i'm travelling or otherwise away from keyboard. If anything it keeps me guilty of working too much!

Cons

There is little to complain about this software as far as my experience goes. I enjoy using it, the interface is user-friendly and well thought out, the experience is generally pleasant with little to few errors that I can recall with around 3 years of usage. There was reportedly a down earlier this year thanks to an autmated mix up with the hosting provider that zoho used, but we never felt so much as a whisper of downtime. I also understand that they swtiched to cloudflare immediately and mitigated the issue.

Michael
Michael
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User of ZOHO CRM for nearly 10 years

Reviewed on 2019/03/05

I have used ZOHO CRM for nearly 10 years. I always tell people wait a few months and ZOHO is...

I have used ZOHO CRM for nearly 10 years. I always tell people wait a few months and ZOHO is probably rolling out an upgrade. Overall the experience has been excellent.

Pros

I like the fact that ZOHO always adds new functionality to ZOHO CRM. I also like that it is integrated with all its key software like Books, Campaigns, Projects, and a host of other apps. Once you get started with ZOHO CRM , and through the ZOHO Analytics, you can track anything through ZOHO CRM.

Cons

Wish there were a few more reporting options to track who opened email marketing campaigns. It is fine for now. But would like to see a little more.

Parker
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

You get what you pay for

Reviewed on 2022/12/08

I would rather be running another product. They have so much potential - but they hamstring the...

I would rather be running another product. They have so much potential - but they hamstring the users with code decisions that do not align with how B2B sales & marketing people need to work. Better suited for e-Commerce and B2C in my opinion. I also wish they'd do more to connect with major platforms and tools used by sales & marketing people instead of wanting you to use ye another one of their tools.

Pros

I like the potential to track, attribute and manage pipeline from first touch to close

Cons

The support is terrible. You wait forever to chat with someone who can't answer basic questions, and you have to wait for them to relay your question to someone up the line. It's a terrible experience and often a complete waste of precious time.

priya
priya
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Zoho crm plus is a multi-tasking software providing great functionalities at one place.

Reviewed on 2018/07/25

Pros

With zoho crm plus we don't need to purchase different zoho software individually like zoho crm, zoho sales, zoho social, zoho desk etc. In zoho crm plus edition they are providing all functionalities at one end. We can add leads and can customize fields According to our requirement, on the same panel we can add our social accounts, also we can schedule posts for our social accounts and can reply to messages as well, we can keep track on our customer activities through sales iq. We can check on which page our visitor is spending how much amount of time. Overall it's a multifunctional software with ease to use functionality.

Cons

I like almost everything about zoho crm plus. A minor issue is sometimes leads auto number does not come in proper ascending or descending order. Rest everything is good.

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

All-in-one Features, Somewhat Inconvenient UI

Reviewed on 2021/03/09

In all, Zoho's suite of products is under-priced for its potential. Zoho CRM Plus is a great place...

In all, Zoho's suite of products is under-priced for its potential. Zoho CRM Plus is a great place to start, but implementing their Zoho One platform (access to all of their applications) represents the biggest bang for your buck.

Pros

The Zoho platform has everything you could ever need to run a business. This is especially critical for smaller organizations or those with a small budget. While there may be better alternatives for specific features, Zoho can provide all of them together at a comparable quality and remove the headache of integrating/managing different platforms. Out of the box, your data is not siloed.

Cons

Zoho's UI, especially for admins, could be designed better for speed/convenience (access/edit settings faster) and for clarity (new users may have unnecessary difficulty navigating the interface).

Alternatives Considered

Salesforce Sales Cloud and SugarCRM

Switched From

Method CRM
Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Powerful CRM suite that is priced attractively

Reviewed on 2022/06/21

Pros

The Zoho CRM plus suite pretty much offered us all the tools required for our small, but growing team. The sales & marketing automation tools, the support desk and ability to track visitors on our site were very much what we wanted. Compared to similar suite from Hubspot, Zoho is a bargain.

Cons

Setup and configuration as well as using the product is not very intuitive. There is quite a bit of learning curve. However, once past the learning, works flawlessly. BTW the support team from Zoho is very responsive & they have always been able to address any issues within a few mins of engaging them.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zoho CRM PLus is the best software, you should go for

Reviewed on 2021/02/12

The overall experience is Excellent, as it is very easy and convenient and budget friendly

The overall experience is Excellent, as it is very easy and convenient and budget friendly

Pros

Zoho Software is a very good software, if you want to work on your database and work on 1. Enquiries Management, 2. Complaint management, 3. Inventories Management.

Pros: 1. Very Easy , 2. Cloud Based, 3. Data Import-Export is easy and fast.
Cons: 1. No Life-time Price, 2. Can be complex for Newbies, if starting from a scratch

Cons

1. Inventories management - it can be made even better.

Harsh
Overall rating
  • Industry: Renewables & Environment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Better value than Salesforce

Reviewed on 2020/03/03

Overall experience with Zoho CRM Plus is quite positive. I like the fact that extra tools such as...

Overall experience with Zoho CRM Plus is quite positive. I like the fact that extra tools such as Zoho Social, Campaigns, Sales IQ, etc. are bundled together for an attractive price. This means you don't need to subscribe to multiple tools.

Pros

What I like most is that it does pretty much everything important Salesforce does but at half of the price.

Cons

The application load speed is sometimes slow. It would be great if it were faster. Also would be great to have automatic lead enrichment.

Alternatives Considered

Dynamics 365, Freshsales and Salesforce Sales Cloud

Switched From

Pipedrive
Michael
Overall rating
  • Industry: Consumer Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Online Sales Platform Which Makes Online Shopping and Inventory a Pleasurable Experience

Reviewed on 2020/10/17

Amazon is created by Zoho CRM. Amazon has been a typically used online shopping, shipping and...

Amazon is created by Zoho CRM. Amazon has been a typically used online shopping, shipping and entertainment option I’ve used daily for years. It’s easy to use, enjoyable, and well designed.

Pros

Zoho CRM is a software manufacturer/designer for over 100 companies including Amazon which I use on a daily basis. Amazon is a very detailed, organized, easy to use gathering for worldwide companies and individuals to market, buy, sell, and offer comparisons and options with ease. They integrate various parts of my life with the software used to create “Amazon Sales and Media” very personally and directly.

Cons

Within each profile is a huge list of over twenty five different individual pages about certain aspects of your buying experience. At times, because of the subcategories I have difficulty knowing which subcategory my inquiry is under.

Asher
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I would recommend Zoho

Reviewed on 2021/06/07

We have used Zoho for over 5 years, and have also tried other CRM's during that time. We keep...

We have used Zoho for over 5 years, and have also tried other CRM's during that time. We keep coming back to Zoho as it provides the best overall solution.

Pros

Data collection and consolidation is Zoho's real strength, and this is a vital strength for a CRM. Campaign management is another strong point.

Cons

The interface can be a bit complex and clunky, but one does get used to it. I do not see this as a major flaw, but rather just something that could be a bit more refined.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to Zoho CRM Plus

Zoho provides a better complete solution.
Gurvinder
Gurvinder
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

"Great tool for best customer experience"

Reviewed on 2022/11/30

Pros

Multi channel communication, follow up and reminder, easy to use , customization capabilities. This tool help me to connect with customers on daily basis. Best feature in this visiting tracking and live chat. Best in class for sales and potential clients.

Cons

I like this tool very much and helpful.  Easy to use and understand.  Sometimes it has some limitations otherwise all good.