AlertMedia Reviews

Overall rating
Filter by
Company size
Time used
134 Reviews

- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Monthly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Quick, simple implementation
Reviewed on 2021/05/14
We originally picked this up with the intention of giving us a more reliable means of notifying...
We originally picked this up with the intention of giving us a more reliable means of notifying users of system issues when email was unavailable. We have since introduced the product to our HR and Compliance departments and will soon roll it out to our branch managers.
Pros
This was probably the fastest implementation I've ever done. We were up and running in less than a day. Training my users was less than 20 minutes.
Cons
I'd like to see better integration with Active Directory and AAD in particular.
Response from AlertMedia
Thank you for leaving us a review! We are so glad to hear you've had a positive experience and that your implementation was quick. We are always looking to improve and would love to better understand the integration you would like to see between AlertMedia and AAD. We will have your Customer Success Manager reach out to discuss further.
- Industry: Financial Services
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
AlertMedia Is My Go To Solution
Reviewed on 2021/03/17
We have realized tremendous value in taking care of our employees and their families. They know we...
We have realized tremendous value in taking care of our employees and their families. They know we sincerely care and have invested in their safety. AlertMedia gives me and my team the ability to monitor, prepare, alert and account for our team during hurricanes, severe weather, active shooter events, wildfires and more. It's hard to put a price on that kind of peace of mind, but AlertMedia far and away makes this return on investment one of the best we have.
Pros
Our employees are the most important part of Fairway and it's our job to protect them. The ability to contact and alert employees all over the country for any emergency situation that may impact them has been the foundation for our Crisis and Emergency Management operations. It has also been a key business driver for us and allows less disruption and the the shifting of work if needed. With AlertMedia we are able to proactively monitor our 9700 employees across the US. Our employees have been in almost every major weather event of the last three years and I have received many emails and letters of thanks for looking out for them and their families.
Cons
I have used most if not all of the main Emergency Notifications Systems on the market in my 27 years in IT, mainly Everbridge, xMatters and others where cost outweigh the benefits. AlertMedia's innovation roadmap and customer input has made then stand out. With this close relationship AlertMedia has with its customers we see new features added to help provide us better situational awareness.
Alternatives Considered
DeskAlerts, AlertFind, Everbridge Mass Notification, RedFlag, xMatters, One Call Now and SnapCommsReasons for Switching to AlertMedia
When I came to build the business continuity program I was on my own and I needed a solution that was easy to use, price was right and one I knew would scale with me. AlertMedia has exceeded my expectations not just with the product but with the support as well.Response from AlertMedia
Thank you so much for leaving us a review! We are dedicated to helping our customers keep their people safe and informed through any critical event that comes their way and it truly makes our day to hear that AlertMedia has helped you proactively protect your people through so many severe weather events.
- Industry: Banking
- Company size: 2–10 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
AlertMedia review
Reviewed on 2021/01/23
We use it as a part of our BCP communication tool and it's effective
We use it as a part of our BCP communication tool and it's effective
Pros
Can communicate with the group through various communication tools including email, sms and app message and get instant responses.
Cons
I sometimes see errors such as a message did not delivered to everyone
Response from AlertMedia
Thank you for your feedback. Message delivery is critical to our platform. Oftentimes message errors indicate the need to update contact data or an issue with the cell carrier. We'll have your Customer Success Manager reach out to provide more details.
- Industry: Food Production
- Company size: 201–500 Employees
- Used for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple, easy to use tool for timely communications on a variety of platforms.
Reviewed on 2021/02/09
Connecting quickly with employees on updates with high timeliness.
Connecting quickly with employees on updates with high timeliness.
Pros
1. The ability to set up flexible preset messages. If there's an emergency, you can save significant time by having everything you need ready to go. Also nice that there's the option for repeated reminders until the receiver confirms they've read the message.
2. The option to blast out to a variety of platforms (e.g., call, text, desktop computer, email) to ensure you're meeting people where they are.
Cons
Excited for them to build out more proactive alerts and support.
Reasons for Switching to AlertMedia
Great automation, UI, features, and support.Response from AlertMedia
Thank you for taking the time to leave us a review! We're glad to hear your experience has been positive. Your Customer Success Manager would be happy to share more information with you regarding some of the latest updates to our proactive alerts.
- Industry: Higher Education
- Company size: 201–500 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
AlertMedia at the Cornell Lab of Ornitholgoy
Reviewed on 2023/08/24
We occasionally have need to temporarily close due to power outages, etc. Many of our staff have...
We occasionally have need to temporarily close due to power outages, etc. Many of our staff have long commutes into work from outlaying areas and this allows instant notification of any closures. We do not have a PA System or means for broad announcements, so our staff has come to depend on AlertMedia notifications for any important, timely messaging from the administration
Pros
I like the ability to communicate with all of our staff in a fast and efficient way, whether it be in the case of an emergency or building closure, etc.
Cons
Generally I can't think of any cons. I've been happy with the product, the customer service, etc.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
User Friendly/Intuitive mass communications
Reviewed on 2023/07/05
Very positive, a great help during our cyberattack
Very positive, a great help during our cyberattack
Pros
It is fairly easy to teach new staff how to send messages for their departments and easy to set up user groups.
Cons
Expensive, frequently have to remind staff how it is NOT to be used
- Industry: Writing & Editing
- Company size: 501–1,000 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Recommend AlertMedia
Reviewed on 2024/01/02
Pros
Ease of use, does not require significant training.
Cons
Event pages did not work for our population and the way we configured the system.
- Industry: Nonprofit Organization Management
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Threat intelligence meets staff safety
Reviewed on 2023/08/24
My experience has been very good so far and look forward to continued improvements
My experience has been very good so far and look forward to continued improvements
Pros
The threat intelligence and ease of use top my list
Cons
Some data reporting is not available right now, but have been submitted for future enhancements.
- Industry: Banking
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to Use and Outstanding Customer Service
Reviewed on 2023/07/13
Pros
AlertMedia is easy to use, intuitive, and great at meeting its primary purpose of getting alerts out to employees. Their support during and post implementation is among the best I've ever experienced. Implementation went smoothly and since we went live, every single question I've had has been quickly and thoroughly answered by their help desk.
Cons
AlertMedia is on the higher end of cost. Some of their features are bundled together so depending on your use case(s) you might have to spend money on features you don't need.
- Industry: Insurance
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent Tool
Reviewed on 2024/02/08
Pros
The interface is very user friendly and intuitive. It is easy to navigate, clear in design and functionality.
Cons
I am still learning the tool so I don't have a "least" liked item yet - but I appreciate the opportunity to always ask questions to the support team and provide feedback if there is a glitch.
- Industry: Telecommunications
- Company size: 5,001–10,000 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Alert Media Review August 2023
Reviewed on 2023/08/25
AlertMedia has been a very effective crisis management communication tool for Panduit Corp
AlertMedia has been a very effective crisis management communication tool for Panduit Corp
Pros
The AlertMedia Tool is so easy to use. In crisis situations, timing is so very critical and the AlertMedia tool is structured in a manner that allows MASS push notifications in five easy steps.
Cons
It would add even more value to the AlertMedia Tool if there can be a "chat" capability on the AlertMedia APP to allow select individuals to quickly chat back and forth.
- Industry: Banking
- Company size: 1,001–5,000 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
AlertMedia In Use
Reviewed on 2023/08/24
I have found this product easy to use and very intuitive. It was very easy to on board and the...
I have found this product easy to use and very intuitive. It was very easy to on board and the support team were helpful in getting us up and running.
Pros
I like that it is very east to use and has the ability to create templates or set up messages on the fly. I also like that you have the ability to create a conference call when sending out a notification to have all the people connect to at that point in time.
Cons
I would like the ability to drill down and choose specific alerts that I wanted to receive. For example, specific types of crime.
- Industry: Insurance
- Company size: 51–200 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Value for the Money
Reviewed on 2023/07/19
Our company was looking for a solution that was a good value, easy to use, a great mobile app and...
Our company was looking for a solution that was a good value, easy to use, a great mobile app and something that had templates. AlertMedia delivers on all these areas.
Pros
The ability to communicate with our employees at the same time using text, phone and email options. The mobile app is easy to use and in case of emergency is critical to communicate with the whole company at the same time. The templates are easy to set up and would be essential if there is an emergency.
Cons
AlertMedia does not have any futures I don't like.
- Industry: Information Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Pleased to work with AlertMedia to help protect our people
Reviewed on 2023/04/19
The overall experience was great and the people are great
The overall experience was great and the people are great
Pros
Easy to deploy and deployment staff was great and had a great plan to execute
Cons
There are some reporting features that can be improved to be more dynamic
- Industry: Legal Services
- Company size: 1,001–5,000 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Easy to use
Reviewed on 2023/08/24
Pros
The app is very easy to use. I recently used it during the hurricane/earthquake in order to check on our employees' wellbeing.
Cons
I cannot think of anything that I do not like.
- Industry: Utilities
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Customized for User Needs
Reviewed on 2022/08/04
Have been great in working out customized solutions to our needs.
Have been great in working out customized solutions to our needs.
Pros
Use Share Point forms to initiate sending of messages that are customized and have data metrics that provide great trends as to what types of incidents we have as where they are occurring by asset type.
Cons
No issues with software but are at the mercy of cell phone providers on text messages which can be slow or delayed when received.
Response from AlertMedia
Thank you for leaving us a great review! Happy to hear you're able to easily send customized messages during different incidents to quickly alert and keep your employees safe.
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use, robust notification system
Reviewed on 2022/09/22
Our overall experience with AlertMedia has been positive. They are receptive to new ideas/suggestion...
Our overall experience with AlertMedia has been positive. They are receptive to new ideas/suggestions and responsive to our needs.
Pros
The software was easy to set up and integrate into our network. The ability to create dynamic groups minimizes the amount of maintenance that is necessary. There are a variety of permissions available within the software so responsibility for notification isn't limited to a small group.
Cons
The software has limitations on what unique fields it can use when integrating information from our HR system. The primary field is email (which we know can change) so it would be nice if it could key off associate ID, etc.
Response from AlertMedia
Thank you for your review, Robin! It makes our day to hear that you find our team responsive to your needs and receptive to new ideas. Your valuable input helps us continue to innovate. We will share your feedback about custom fields with our product team.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
AlertMedia is great tool!
Reviewed on 2021/02/09
The customer service reps are very fast on responding. Our Alert Media account manager is very...
The customer service reps are very fast on responding. Our Alert Media account manager is very helpful and a good resource for setting up new notifications.
Pros
Very easy to create notifications and track employee response from both the app and website. Can have premade templates for multiple events, which allows for fast notifications to employees.
Cons
The notifications are not always delivered through text if there is an issue with a cell phone provider. Admins of the Alert account are not aware of this issue from the dashboard, only through their users.
Response from AlertMedia
Thank you for your review, we are glad to hear your AlertMedia experience has been positive! We recommend using Read Confirmation or Survey notifications to ensure message receiptthese notification types ask the recipient to confirm receipt and are the only way to be certain someone reads your message. Once AlertMedia delivers a message to a telecom carrier, we are reliant on the carrier to make the final delivery to the end-user and to report that delivery succeeded or failed. Not all telecom carriers provide accurate information with every delivery attempt. We hope this is helpful!
- Industry: Individual & Family Services
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
AlertMedia Review
Reviewed on 2021/02/10
There are a lot of features we don't use, especially with the weather alerts. It's a little...
There are a lot of features we don't use, especially with the weather alerts. It's a little confusing sometimes with so many features. We mainly use it just as a communication source, not necessarily for the weather alerts.
Pros
We've been using AlertMedia for almost a year now. We implemented it right as COVID was ramping up and it was a great way to get ahold of staff members quickly - which was very important when we were first implementing COVID policies and procedures. It was very easy to get started and it's very easy to use. Also, our account rep is great! She gets back to us very quickly and answers all my questions.
Cons
I wish there were more design options in the email feature in particular, like ability move text and photos around, etc. I know it's not a design product, but would be a nice feature. I'm used to more design features when sending an email.
Also, don't like the feature that if a contact is deleted (and then subsequently it's archived), I can't make a new contact with that same email address. To do so, I had to reach out to my account rep - would be helpful I could do that myself instead of having to reach out as an extra step.
Response from AlertMedia
Thank you for leaving us a review! We are committed to providing our customers with an easy to use, comprehensive employee safety tool that combines critical communication, threat intelligence, and safety capabilities. There is a feature you can enable when sending a notification that allows you to customize the text in your email, add images and attachments, and move these around depending on where you'd like them positioned in your message. We will have your Customer Success Manager reach out with more information.
- Industry: Nonprofit Organization Management
- Company size: 201–500 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Dependedable, Cost effective solution
Reviewed on 2022/03/05
Great value for the cost. A very robust solution to help our multi-site organization communicate...
Great value for the cost. A very robust solution to help our multi-site organization communicate more effectively with our employees.
Pros
Super easy to use with multiple templates provided. Easy to deploy with app. Great marketing materials provided by AlertMedia to help with deployment.
Cons
Software has everything that our organization could need. We ha e over 17 different locations and love the ability to create customized groups .
Response from AlertMedia
Thank you for leaving us a review! It makes our day to hear that AlertMedia helps you keep your people connected across your many locations and also to hear that you found our deployment materials helpful.
- Industry: Human Resources
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
AMAZING Communication Tool
Reviewed on 2021/02/09
Incredible. Any questions I have they answer within hours. The product itself has boosted our...
Incredible. Any questions I have they answer within hours. The product itself has boosted our communication with employees tremendously.
Pros
We love the ability to be able to text all of our employees updates when necessary. During COVID, this has been a MUST for us. We also really enjoy the feature to schedule notifications.
Cons
The ONLY thing I can even suggest is that the implementation team take on uploading the users for clients. For us, we have about 140 employees so creating a report from our payroll system and matching it up to the upload file format wasn't too difficult but it could be for larger companies.
Response from AlertMedia
Thank you for taking the time to leave us a review! We are glad to hear your experience has been positive. Your Customer Success Manager is always available to help import users on your behalf. There is also a feature in AlertMedia that allows you to match your payroll system's field names to make uploads that much easier. We'll have your Customer Success Manager reach out with more information.
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great targeted communication platform
Reviewed on 2021/02/10
Out of the box, this tool is used to for identifying and reacting to threats for office or remote...
Out of the box, this tool is used to for identifying and reacting to threats for office or remote employees. We use it slightly differently where we leverage the targeted capabilities to reach our customer base quickly and efficiently. As a Cyber Security organization, we often need to communicate details of Emerging Threats and on-going Security Incidents to keep our customers up to date. This tool offers great integration through the API toolkit and offers great reporting. The customer service is also very good.
Pros
Unlike other tools in the communication space, this tool is designed to be very targeted with a high yield of delivery rates. The speed at which you can send a communication is great, and it allows our Incident Response functions to get a message out far quicker than previously.
Cons
Although this tool is designed for threats for office and remote employees, it would be great to see it expand to natively support 'customers', and provide features such as click / open rate and e-mail previews to view what an e-mail sent to a customer actually looked like. Other than that, the tool works great.
Response from AlertMedia
Thank you for taking the time to leave us a review! We are glad to hear your experience has been positive and will be sure to share your feedback with our team.
- Industry: Insurance
- Company size: 1,001–5,000 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Alert Media - Right Fit for Us
Reviewed on 2021/02/09
We've sent numerous emergency notifications for events from Hurricanes to gas leaks. We conduct...
We've sent numerous emergency notifications for events from Hurricanes to gas leaks. We conduct quarterly call tree tests and an annual notification exercise for the company. Employees are becoming acclimated to AlertMedia the more we use it.
Pros
Ease of use and functionality were the two things that stood out to me as far as what I liked most. The product is very easy to use. The customer service is excellent, from on-boarding to implementation to all the follow up conversations I've have had with my customer success manager Alert Media has been there to answer any and all questions. Cost effective in comparison to other products on the market.
Cons
No problems so far. We have a request for a similar but slightly different product (ticker) and even though Alert Media doesn't currently have that product. They took my request to the development team and will let us know in the future if they are able to fulfill this request. Implementation was very smooth on our end.l
Response from AlertMedia
Thank you so much for sharing your experience with us! We're glad to hear it has been positive.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Safe Signal helps our remote workers feel safe and secure
Reviewed on 2021/01/21
All staff we have interacted with at AlertMedia have been fantastic. They are knowledgeable,...
All staff we have interacted with at AlertMedia have been fantastic. They are knowledgeable, respond quickly and offer high quality products.
Pros
We utilize the safe signal app for our remote workers. It is easy to use, reliable and consistent. We have had enhancements in the functionality that make it even better each and every time.
Cons
I don't believe there is anything I do not like about the product.
Response from AlertMedia
Thank you so much for leaving us a review! We're glad to hear your experience has been positive and that our employee safety monitoring solution helps your employees feel safe and secure.
- Industry: Construction
- Company size: 201–500 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Safety First
Reviewed on 2022/02/14
Weather communication
Weather communication
Pros
Able to geotrack my employees and alert significant weather events
Cons
Doesn't always track employees since latest update.
Response from AlertMedia
Thank you for leaving us a review! We are so happy to hear AlertMedia helps you keep track of threats near your people. The frequency with which a user's location updates in the app depends on the location sharing settings they set up on their individual phone. We will have your Customer Success Manager reach out with more information.