4 reviews

Callsquad

Outbound call campaign software for teams

5 /5 (4 reviews) Write a Review!

Overall rating

5 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
100%
recommended this app
4 reviews
Mitchell P.
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

An ideal resource for outbound calling

Reviewed on 2018/08/03

Pros

CallSquad is really simple to implement as no special equipment is needed and there's nothing to download or install. When creating campaigns, there are numerous customizable options which you can edit whenever you need to. The customer support team are also great and quick to respond to questions or queries.

Cons

When uploading data via a spreadsheet, you have to follow the data template exactly otherwise records do not format correctly

Andy W.
Overall rating
  • Industry: Internet
  • Company size: 51-200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

It's been great working with CallSquad

Reviewed on 2018/07/27

Pros

It's really quick and straightforward to set up our call campaigns and programme the various elements. It's especially useful being able to edit things like the sales script and change the number of dial attempts we make to each prospect. This means we can quickly adjust things in line with our requirements, rather than having to create a new campaign from scratch.

Cons

It could be easier to edit campaigns on a mobile device but as we use our laptops to access the software the majority of the time, this is not a real issue for us.

Mark H.
Overall rating
  • Industry: Financial Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to use, helped us to be more efficient

Reviewed on 2018/08/01

Pros

Really easy to use. We had been managing outbound calls manually, via various systems, which had become complex and time-wasting to manage. This was massively improved and simplified with CallSquad.
Also, as as a regulated business, it was very important that we had ability (i) restrict the data that is shared with the team to only "essential" + non-sensitive information, and (ii) to monitor call recordings.

Cons

No specific dislikes so far and the team who are using day-to-day have been very happy, able to pick it up super quickly.

Frederick S.
Overall rating
  • Review Source

Overall rating

Reviewed on 2019/03/18