Zoiper

4.3 (108)
Write a Review!
Cross-platform VoIP softphone dialer for SIP and IAX systems

Overall rating

4.3 /5
(108)
Value for Money
4.5/5
Features
4.2/5
Ease of Use
4.4/5
Customer Support
4.0/5

81%
recommended this app
Sort by

108 Reviews

Jonathan
Jonathan
Overall rating
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

ZoiPer softphone does the trick

Reviewed on 2017/11/16

Pros

ZoiPer has given us the ability to dial multiple phone numbers from the computer, opposed to dialing numbers on a traditional desk phone. Paired with our high-speed dialer software PIMSware, one sales agent can call up to five phone numbers simultaneously and the first one to pick up will be connected.

We have used ZoiPer plainly for its VoIP ability, but I have noticed there are a lot more features with the mobile version. I have used it on a tablet for business communications, and it presents itself to be more professional than say Skype or Messenger.

Cons

The appearance/design of ZioPer looks outdated. It is reminiscent of the mp3 player WINamp from decades ago. Other than that, I have no complaints of it's functionality.

Zyren Christian
Zyren Christian
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 6.0 /10

Zoiper great tools for starters

Reviewed on 2021/06/08

As an IT support that handles overall IT related on our company, Zoiper really helps a lot, it was...

As an IT support that handles overall IT related on our company, Zoiper really helps a lot, it was easy to setup and use. This app is a must have due to its affordability.

Pros

We can all agree that this software was so competent, it is easy to setup specially on my case as IT support. Some features are easy to handle with.

Cons

Developer should give some focus on UI of this software, just to make sure end users can easily adapt on it. Nevertheless, this software functions really well.

Daniela
Overall rating
  • Industry: Human Resources
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Does not always work depends on the residence's internet

Reviewed on 2023/01/10

Pros

Ease of handling, and simple to use.Uses the internet to make calls to landlines and cell phones

Cons

only problem to be pointed out, if the internet is of a lower speed it often does not work

Óscar
Óscar
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

First soft phone experience

Reviewed on 2018/09/10

It’s a cool software easy to use that works for having a low flow of calls.

It’s a cool software easy to use that works for having a low flow of calls.

Pros

Zoiper is really easy to use since you have at first sight what you need to make a call and the interface is visually friendly so you can find fast options like on hold or conference. It’s helpful the fact you can see always the quality of the current call, this helps since if the call is breaking up you can know if it’s because of you or the other person fault.

Cons

Sometimes the software does not open automatically so you need to look for it but you might lose calls on that process. When you have an incoming call the program should pop up right away instead of just light up or have higher sounds, anything so you can put attention to it.

Renan
Renan
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Softphone for everyone

Reviewed on 2021/06/21

I used intensively and managed the use of this software in a call center, fully operational and...

I used intensively and managed the use of this software in a call center, fully operational and meeting demand.

Pros

A softphone that is small and easy to use, available for the most varied platforms and with clean and clear configurations.

Cons

Compatibility with some other communication features require more specific configurations.

Nelson
Nelson
Overall rating
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

the most practical softphone

Reviewed on 2018/07/18

excellent softphone for the organization

excellent softphone for the organization

Pros

the best softphone that I have used, super practical, in its free version offers me the necessary to use it in the organization. The paid version is super better with all its active features, it pays to pay for all its functionalities

Cons

the free version has been limited more lately, I can only configure a single line and for my work I need more lines

Matthew
Matthew
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Zoiper, is it good?

Reviewed on 2018/10/09

Overall Zoiper is a solid Sip/Iax system and there have never been any connection issues. This is...

Overall Zoiper is a solid Sip/Iax system and there have never been any connection issues. This is used everyday in my place of work and is the go to for this.

Pros

I like the ability to set my audio on a per device basis, when working with multiple audio devices it is nice to set volumes accordingly.

Cons

There isn't currently a dark theme which when working for long periods of time does cause eyestrain.

Tony
Tony
Overall rating
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

ZoiPer is my daily tool, and it's pretty good

Reviewed on 2018/07/06

ZoiPer has given me benefits like they are, good relations with my clients, how quickly I can...

ZoiPer has given me benefits like they are, good relations with my clients, how quickly I can handle calls, the audio quality of the call is great. In spite of the few functionalities that ZoiPer has, I have been able to take advantage of them, by using these features in the middle of a conversation. They seem great to me, and I think they should add more to make the platform more user-friendly.

Pros

The benefit of ZoiPer is its functionality is quite solid, the options are clear and easy to understand. How fast the system is impressive.

Cons

There are several things that ZoiPer can improve, first the functionality, you can add functions of all kinds, to make the platform more comfortable for its users. Second, the aesthetic part of this platform can be greatly improved, from the colors used, to the contact bar. This platform is for daily use so I think it should be much more comfortable, as the beginning should make it more friendly. After all, I think that ZoiPer must diversify, applying new functions and amenities for its users.

Nathaly
Nathaly
Overall rating
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Nathaly ZoiPer

Reviewed on 2018/10/03

I use this sofward basically daily for my work.

I use this sofward basically daily for my work.

Pros

easy handling, simple interface, you can make audio and image changes in a very simple way, by changing the IP or proxy ports allows you to do it in a quick way.

Cons

that somehow when the computers are suddenly restarted either by disconnecting the power, it easily loses the ip or the domains.

Usman
Usman
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

My Review

Reviewed on 2022/04/01

Pros

Zoiper is a VoIP service provider tool.
Who makes it easier to connect with people via phone, video, mail, text, etc.

Cons

Zoiper is a Good tool no cons are detected while using.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Calling expert for Covid Crisis

Reviewed on 2020/04/14

It is nice addition to the store.
It's makes global calling experience more worthy.
It's helps to...

It is nice addition to the store.
It's makes global calling experience more worthy.
It's helps to record the calls over cloud and that is very important for business quality prospective.
It helps to leave your phone systems or equipment forget without any second thought.
It helps to work from any corner of the world without any dependency of IT which was a big concern for organization,.
Thats all for now and once again Zoiper will go high ,I can tell you.

Pros

What i really like is the way it helps the 21st business who are experiencing critical time across the globe due to Covid 19 epidemic, which compelled people to lock down at home but help your employer at work. I feel like due to such wealthy and powerful tool or software like zoiper this has been possible for employee like us to deliver the best ,disregard small challenges at your new work desk at home.As 21century organization work across the globe as common thing but this software really helps to overcome the calling challenges, server,security,equipment etc and most importantly it deliver absolute security to connect across the globe in the same way a secure connection provided at your organization desk for business for which organization spends millions and billions ,using phone systems , record calls for quality,monitoring , individual lines extension etc.It make things so easy for a global business to survive with more determination which cannot be easily forgotten.I think it took all the pain a business was striving for to fulfill the needs of one's organization .It feels amazing to explore such softwares more and more.

Cons

It's only two weeks I am using this software and their is lot to explore .only thing I could say it's amazing however my personal feeling about this software is I think The FAQ section needs to be looked into .few more details would be more helpful to use by a newcommer

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ZOIPER

Reviewed on 2018/08/08

zoiper is an excellent softphone, it has helped me a lot in my daily tasks, also personally. But...

zoiper is an excellent softphone, it has helped me a lot in my daily tasks, also personally. But you only need for the free version in version 5 to be able to join more than one person in the call.

Pros

I like everything from zoiper facilitates virtual communications, although I would like them to release only one thing for the free that would make it the best of the best.

Cons

In version 5 I would like to have enabled the option to join other people in a call. that would be great, with this option active in the free version would fly the statistics of zoiper.

Charles
Charles
Overall rating
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to setup and works with ViCiDial software

Reviewed on 2017/08/15

1: One-time fee, 2: Easy to use and to setup, 3: Works well with other software as a SIP phone, 4:...

1: One-time fee, 2: Easy to use and to setup, 3: Works well with other software as a SIP phone, 4: No crashes

Pros

Easy to use, easy to configure. Works well with our predictive dialer software. Also works well with other software as a click to dial once configured.

Cons

If you unplug a USB headset and plug it back in, sometimes you have to close and reopen the software.

Verified Reviewer
Overall rating
  • Industry: Market Research
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great phone, though not as many features as others

Reviewed on 2019/08/09

Pros

Easy installation and setup, worked well with our PBX implementation, easy to learn and use.

Cons

Nickel and dime you for the extra features and some (integration with other communication software) were absent

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 6.0 /10

Not Great For Telesales Operation

Reviewed on 2019/03/07

We used this for a huge telesales team. I think that was not Zoiper's intended purpose, and I...

We used this for a huge telesales team. I think that was not Zoiper's intended purpose, and I wouldn't recommend anyone use it in this way.

Pros

- easy to use and to set up
- incoming phone calls rang on all of our computers, so any employee could answer

Cons

- call quality wasn't great, hard to make a sale when you can't hear properly
- we couldn't record phone calls or track any of the data we required for a telesales team of 100+
- didn't integrate into Close or Salesforce

Stephanie
Stephanie
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zoiper

Reviewed on 2019/01/10

I recommend it totally you can communicate with your clients, supervisors, suppliers or technicians...

I recommend it totally you can communicate with your clients, supervisors, suppliers or technicians of your protectos in an easy way and from your own network, besides that it can be used for personal use.

Pros

I like zoiper because it is a very useful tool to keep connected with any part of the world quickly and without a telephony operator.

Cons

Maybe at some point late in connecting the call but it is a very good tool.

Verified Reviewer
Overall rating
  • Industry: Translation & Localization
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ZoiPer - Calling Made Easy

Reviewed on 2019/06/21

I use this regularly when remoting in from my home office.

I use this regularly when remoting in from my home office.

Pros

I use this for work regularly when remoting in. It is a very easy to use software that links your cell phone or computer to a specified line. You will receive incoming calls from the number specified so all employees can receive calls made to the specified line. Upon initial set up, I did have to contact customer support. They were very easy to communicate with and resolved my issue right away.

Cons

The only thing I do not enjoy is that it stays running consistently. You do, however, have the ability to turn off incoming calls so the app does not continue to ring while running.

Abe
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zappy ZoiPer

Reviewed on 2018/11/04

We are using ZoiPer to process inbound and make outbound calls to our customers. It is the lifeline...

We are using ZoiPer to process inbound and make outbound calls to our customers. It is the lifeline that we use as a company

Pros

ZoiPer is the platform that we use for our call center. It is crucial to our success in that we can easily answer, transfer, and manage calls as a team. It is very user-friendly and is quite seamless in its call quality and functionality

Cons

Perhaps the design could be improved aesthetically but in terms of the functionality it is perfect.

James
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Lite weight VOiP Client

Reviewed on 2018/09/12

Pros

Very lightweight and does not cause the PC to hang
Premium version for Android is very affordable.
Supports multiple protocols hence very flexible.

Cons

PC version has minimum features hence fewer functionalities that require premium license.
The user interface no very appealing and may need to be improved.

Verified Reviewer
Overall rating
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

If you already have your VoIP solution and need a softphone only, Zoiper is for you!

Reviewed on 2018/02/23

Pros

I like the fact that it's compatible with any VoIP solution as long as you get the right credential numbers and hook it up in the right way. The set up instructions are very self-explanatory and easy to follow. Once you're set up incoming calls and outbound calls are easy to do.

Cons

Their customer support is based in New Zealand and that makes it almost impossible to get help during american office hours.

Cathy
Cathy
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Once understood this software is efficient and comprehensive.

Reviewed on 2018/04/19

Pros

I really liked the fact that the user can pause when they are away from work and resume easily. Moreover, the weekly report is helpful, especially for independent contractors who need to submit a bill to the client.

Cons

It took several days before I got the hang of how to control the software's pausing function. Sometimes it paused my time if I was reading something from the client.

Daniel
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great App for Receiving Calls on iPod

Reviewed on 2018/04/02

Ability to make and receive voice calls on an iPod

Ability to make and receive voice calls on an iPod

Pros

The two things that I found most useful about this software were that:
One, I could configure the audio codec in order to enable me to successfully make voice calls over a very weak internet connection. Two, very clear and intuitive settings made it easy to configure the app to run in the background, so that I could always receive a call when it came it.

Cons

The biggest disadvantage that I experienced using this app on my iPod was that if I kept the program active in the background (in order to be able to receive calls) the it drained the battery too quickly

Sven
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

VoIP that just works

Reviewed on 2019/04/30

I use ZoiPer to connect to my SIP provider to run the business phoneline of my freelancing...

I use ZoiPer to connect to my SIP provider to run the business phoneline of my freelancing business. Every single one of my calls with clients, the local administration, etc. goes through ZoiPer and I'm yet to have any issues at all with it.

Pros

ZoiPer is a classic example for an applications that "just works". It provides a simple and obvious solution to the question "How am I going to connect my VoIP / SIP number to work on my iPhone". There's no frills & no-nonsense here: ZoiPer lets you import your provider's configurations, gives you a number pad & a way to call your contacts and that's basically it. It's just another phone app that just works and hasn't yet caused me any issues at all. I'm sure there are more advanced "enterprisey" features to this piece of software if you really need them, but at its core, ZoiPer is simple & easy to use.

Cons

The UI of the iPhone app is in dire need of an overhaul to look even just remotely current & welcoming. While useable & functional, the visual representation is just not pleasant to look at, which does impact the usefulness of this app a bit.

PAWAN
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Go with the Zoiper with better costumer experience

Reviewed on 2020/08/24

1) Better costumer satisfaction because voice is very clear
2) Easy to use in VPN so can work from...

1) Better costumer satisfaction because voice is very clear
2) Easy to use in VPN so can work from home also very easily

Pros

I am using this from last 2 year & according to me there is no issue with software

1) Better connectivity
2) Good customer satisfaction
3) Easy to use
5) Will work in the VPN also
6) Integration with the ameyo application is very useful

I will fully recommend people to use this

Cons

Only cons is every time you have to re-start the system if you used it for long time which create a lot's of disturbance & hope they will fix it after this review

Henrijs
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Outstanding help for landline phone communication

Reviewed on 2021/04/22

Great way how to communicate for customer service during remote work from home.

Great way how to communicate for customer service during remote work from home.

Pros

Easy to connect and forward landline phone calls.
Enables remote work for Customer service people.

Cons

It always pops up when starting your pc.
Unanswered calls are marked red, but there is no pop up warning.