Arcade Reviews

easy to put group together
simple to send message
recognition feature

locks up too frequently
notifications randomly turn on/off

Arcade is a great way to incentivize staff to complete product trainings and become more involved in day to day business. I like the ability to control the goals and the rewards set up.

There isn’t anything that I would say i like least about this software. Everything that I “didn’t like” is customizable so it really fits your purpose!

-It is easy to reward and recognize team members.
-Prizes are attainable and easy to claim.
-Encourages participation in a fun, competitive way.

-It would be awesome if there was a way to search for words within the chats.
-Notifications can be confusing at times, for example you can't click on a reaction notification and have it direct you the the message that got a reaction, just the chat group that it was in.

I like how you can earn prizes and things for posting and quizes and what not.

We switched from Groupme to Arcade for our company, I've used Groupme for 6+ years. It is taking a little getting used to

Rewards and incentives. Ability to give recognition stars for good behavior. Great for positive reinforcement.

No video or gif capability. Video and gif compatibility would enable use of trainings and various how tos

We love arcade! What we like the most about Arcade is the people on the other side.

Alison, Jenn, James, and everyone we have had any contact with are all FANTASTIC. To us, they ARE Arcade. Every other feature and benefit we see is icing on the cake.

Any con we have had with the app or software has been solved by the team quickly and effectively.

1. Arcade is sales focused
2. Profile levels to encourage usage
3. Earn tokens/rewards
4. Training section
5. Quests

1. No what to like or respect message withing chats
2. Often I select a new chat group and my message is delivered to the old chat
3. Sometime I can not change chat's
4. Sometimes pics wont upload
5. Not video support
6. Often closing and opening the app or refreshing the page is required

We have really enjoyed Arcade and how it has made our team more interactive with each other. We collaborate on ideas to improve, comment on each others posts and encourage each other. I like that we can now tag staff on the post to address issues or recognize staff immediately.

I'm looking forward to new ideas such as blog posts with ideas on improving our collaboration and real gamification on the app such as treasure chests, tickets, levels and building city communities brick by brick such as in other real games that keep users on the apps.

The platform allows for not only chat with anyone in the company but the newsfeed is one of the best features. It allows people to share with the entire company in one centralized place.

The apple app is very buggy and lags a lot. You cannot swipe right to go back which is very inconvenient during 1 handed operation. Also the lack of being able to post videos is a little disappointing.

Easy one stop spot for contests and information for all employees. Fun and interactive.

Tends to freeze while using app on Samsung S20+

Ease of use. The support team is also very friendly and knowledgeable.

The setup is fairly time consuming and we needed some honest feedback when trying to implement games that do not work well with Arcade.

To be able to share specific feedback. The like the informal nature of being in community. I like the game-aspect and rewards behind recognizing others

Nothing that the platform does or does not do, it is simply another communcation and recognition method that can come across as one more thing to do

It is very easy to get others involved and discussing sales successes.

As a manager I would like to see the amount of time an individual has spent using the application so that I can help them stay engaged.

As the business sales manager - my team is more 'experienced' than our average retail employee - so I was concerned about potential buy-in of the gamification of our activity, but I was entirely wrong! We have utilized arcade to garner buy-in of our entire sale process, now able to tangibly reward not only the final sale, but the activity it took to make it happen - the team has the chance to celebrate wins and cheer on their colleagues while simultaneously competing to win the challenges/tournaments. With the renewed focus on successfully activity throughout the sale process, and with additional oversight on sale funnel activity - improved results are sure to follow.

As a non-social media user - I'm not a huge fan of the facebook-type feel for the interface. The entire concept of having 'experience' points and providing incentives just for interacting is not really my thing. But I understand the goal of creating buy-in for a generation of social-media users so I guess I would call it a necessary-evil.

This software is very user friendly whether on desktop or phone app. It is easy to recognize coworkers. Makes it easy to bring different departments together and feel like one big group. Posting on the Feed with an inspirational or funny meme helps bring laughter or a smile to a busy day.

While working on a quest is very easy to understand. Working on a team quest, is not easy to understand the points. It is not as clear the % needed or what could bring more point to the team average.
For us, a non sales based team I feel it is harder to come up with different ways to earn tokens. Not sure how go up levels helps. Badges are unclear once we get them and how to continue to more.

Keeps our sales team engaged in communication and moral. The sales representatives like to bring up ideas for improvements and comment on other sales staff activities.

The App is engaging when it is first introduced and the competative teammates like to see how they can level up the fastest and get tokens. Recently, the token count for awards dramatically changed which some brought up as "it is a joke to get 2 tokens or a lemon. It's better to get nothing than to feel insulted". As a suggestion, I would make more specific gamification and create a wider variety of challenges on the profiles of each representative. For example; "post a story on how you created an exceptional customer service experience" or "Post one solution that will help improve upselling"

Easy to communicate across multiple chains throughout the company. Great for employee reconigition. Employees love the interaction with each other.

Some of the glitches with h the software have caused a few delays when trying g to roll out to programs. The team is very responsive and quick to get the issues fixed.

Communicating and competing with different stores in our company. It allows people to communicate and post in real time.

Better denominations for gift cards. Higher dollar amount. More contests with larger payouts. Takes too long to get gift cards...It should be instant.

What I like the most about Arcade is that it gives a great interface for posting photos, comments, and other items that can improve workflow.

What I like least about the software is that if I want to go back and look over some past posts, I have to scroll for a long while before I can find what I need. If Post were linked to each user profile, it would make the app a whole of a lot easier to use.

Flexibility and ease of use when setting up game, employee engagement, peer to peer recognition.
The app is really helpful to drive engagement.

Add more conditions and layers to games.
More control on setting metrics.

The Ease of use for all that use the system. the fact that it is changeable and fluid.

Have not found any that have been a concern.

Being able to recognize staff with Stars makes encouraging good habits easy!

Notifications don't clear automatically after being viewed on PC.

Ease of use - this was something that we used to replace a chat platform we had set up with SLACK.

That there is not a desk top app - and that this is not a winner circle (would love to have a place to show past winners or the agent that has won the most) #braggingrights

The ability for hourly as well as salary employees to have access if geofencing that was supposed to be available worked.

Hourly employees can not receive communication when they are not working. The geofencing that prevented that communication unless they were at work did not work. Cost vs Benefit is not justified in our opinion

Arcade is used across the ranks of our company, and provides reps the opportunity to build an online community between our members who live in multiple locations throughout the province. Not only are reps able to share thoughts, photos, and accomplishments, but they are able to track their live sales metrics so they know where stand on a day-to-day basis.

The games are easy to understand, and the software automatically updates the standings and leaderboards for the majority of events. For the ones that don't automatically update, the process is simple and easy for reps to update their totals.

The reward system is easy, and the process is as simple as 1,2,3 for reps to get their chosen rewards.

CUSTOMER CARE IS FANTASTIC! As someone who had a few issues getting an account up and running, I can say the customer service is phenomenal. They are easy to get in touch with, and follow-up with you throughout each inquiry, from start to finish.

The navigation could use a facelift as the android version does not react appropriately to the swipe gestures of my device.

It takes some getting used to using the menus as opposed to your common "back" swipe/gesture, but overall I feel the app runs smoothly most of the time.