Thrive by Shopventory Reviews

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96 Reviews

- Industry: Nonprofit Organization Management
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Powerful, but with quirks
Reviewed on 2019/06/12
Customer Service is the best.
Customer Service is the best.
Pros
We connect to Square and this system helps us know the Cost of Goods sold where Square lacks.
Cons
The software can be a little tricky to set up. Be sure to ask support if you have any questions before proceeding.
Response from Shopventory
Hi Jared! We appreciate the great review!
We're always working on ways to improve the initial set up. We'll pass this information along to our setup team!
It's great to hear that you've been able to get true product profitability reporting by using Shopventory. That's one of the many reasons we do what we do!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best solution for syncing Square and WooCommerce inventories
Reviewed on 2023/03/29
We were using Square as our in-store POS and WooCommerce as our e-commerce platform, and this is...
We were using Square as our in-store POS and WooCommerce as our e-commerce platform, and this is hands-down the best solution for inventory management in this use case. There are some quirks with Shopventory's bulk edit system that made certain tasks difficult (such as bulk changing categories) and there are inherent weaknesses in trying to use Square and WooCommerce together but this made a world of difference when we switched to it from a competitor—especially since Shopventory support and documentation are super helpful and competent.
Pros
Highly detailed stock history, super fast export of all SKUs with inventory quantity.
Cons
Making bulk changes to the product details can be unintuitive at times, and these bulk imports can take a long time to process.
Response from Shopventory
Hello and thank you for this great review of how Shopventory syncs your Square and WooCommerce sales channels!
We love hearing you enjoy our detailed stock history. That's our bread and butter!
We've made a TON of updates to our bulk update tool. Speed was made a top priority! We're sure you've seen these already but if not please check them out!
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Reliable Inventory Syncing Platform
Reviewed on 2023/02/15
Pros
Once the initial setup is done (which can take some time) it's a very useful and helpful middle man platform
Cons
Once a product is connected on the platforms , it gets kind of difficult to perform edit actions
Response from Shopventory
Thanks for your review!
Glad you had a successful setup! Hopefully you were able to utilize our wonderful (complementary) onboarding team.
Have a wonderful day!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Annoyed... but only because I can't give a 6 star rating
Reviewed on 2023/02/09
The experience has been really good. There are very few things in this world today that have given...
The experience has been really good. There are very few things in this world today that have given me more confidence rather than less. Shopventory is a miracle solution for us.
Pros
Shopventory has done the following for my business- Solved issues with inventory that have plagued us for years. - Created accountability among my staff for who is making updates in the system- Given me valuable sales data to help keep more products in stock- Connected me with a level of customer service that I have not experienced before.
Cons
It doesn't work spectacularly with Woocommerce Product Bundles... but it still works a million times better than what we were using before.
Response from Shopventory
Hi and thank you for leaving this review. We're happy to have you as a customer!
Thrive has been used by lots of our customers to help keep their employees accountable. We have great audit logs!
Our reporting is also wonderful which it sounds like you have seen with the sales reports.
We appreciate the feedback on the WooCommerce integration. We'll look into it!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Shopventory helps us keep track of our online & in-store inventory
Reviewed on 2021/08/26
Overall, Shopventory has helped us combine and keep track of our online & in-store inventory by...
Overall, Shopventory has helped us combine and keep track of our online & in-store inventory by integrating with our new point of sale system. There was a bit of a learning curve, but the program is relatively user-friendly and support is available for questions that arise. There are many available features for a fair price, and the program does most of what we need it to do.
Pros
We are a small retail store and Shopventory makes it easy to create barcode labels, print tags, create purchase orders, view sales, and display current inventory. Stocktakes with an integrated barcode scanner are an easy way to take and update inventory. The program integrates well with our Shopify point of sale + online store and when we make changes in Shopventory, the updates are reflected in Shopify quickly. I have chatted with Shopventory's customer service representatives multiple times and they are responsive and helpful. There are also ways to input reorder quantities and be notified when you are running low on stock.
Cons
We don't like that purchase orders cannot be edited after they are created. Sometimes Shopventory quantities are slow to update after an item is purchased, although if you click on the quantity that will usually update it. The program will also update at random times and if you don't save what you're doing frequently, you could lose your work. You can also only input digits to three decimal places.
Response from Shopventory
Hi there! Thanks a ton for taking the time to leave this review.
It's wonderful you're finding the time it takes for Shopventory to sync with Shopify to be quick. That's the goal!
We definitely appreciate your feedback about our purchase order system. Editing a purchase order after you've saved it to record is not something we recommend but we can see how it would be helpful! Have you tried using the "Auto Create" feature?
Hopefully we've been able to save you some time with the barcode scanning count feature! It's a big benefit for a lot of our merchants.
Thanks for being a customer :-)
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Multi-Tool of Inventory Management!!!
Reviewed on 2020/09/30
Super solid experience, while there has been some learning and need to reach out to support from...
Super solid experience, while there has been some learning and need to reach out to support from time to time the user experience, the functionality, accuracy and ability to track modify and cycle count inventory is top tier. I've used Square Retail, QuickBooks POS, LightSpeed and a few other smaller programs that boast inventory management. They all pale in comparison... and if you want Brick and Mortar (I'm using Square and WooCommerce) Shopventory can manage it all whether I want stand alone inventory or pooled inventory it has me covered! Love it!
Pros
Shopventory first and foremost is unbelievably user friendly. From day one it is easy to setup, maintain and even if you are unsure of anything on the platform, knowledgeable support and guidance are a click away... yes even during a pandemic!
Cons
The only thing I can think of is the addition of managing serial numbers, but that really speaks to maybe 2-3 products for me so while nice to have. I wouldnt sacrifice the ease of use or multi platform functionality of Shopventory for being able to use SN# with a far more confusing and less robust competitor.
Alternatives Considered
Lightspeed RetailReasons for Choosing Thrive by Shopventory
Ease of use, functionality, compatibility with other ecommsSwitched From
Square for RetailReasons for Switching to Thrive by Shopventory
Pricepoint and user interface are much better on Shopventory.Response from Shopventory
Fernando we are so glad that you have found Shopventory to be user friendly, easy to setup, and easily maintained.
We agree that our customer support team is fantastic and very helpful! We'll let our developers know about your request to add managing serial numbers. We are always working to improve Shopventory for our customers.
Thank you for your five star review!
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Ease of use and helpful staff
Reviewed on 2023/06/20
We also appreciate the ease of the chat function when we need help and assistance with any...
We also appreciate the ease of the chat function when we need help and assistance with any problems. the knowledgeable staff has helped on multiple occasions - not only during the on boarding process. Just the thought of knowing that we don't have to manually track our inventory manually anymore is a relief! We had been doing that for a few years, then as our inventory increased it got more difficult. Knowing that Shopventory is working behind the scenes has been a load off of my mind and our Finance department as well!
Pros
The ease of use for inventory management and tracking. Also integrations with 3rd party programs so we don't have to manually track our inventory anymore has been a HUGE relief!
Cons
It would be helpful if there was an option on the Dashboard to view sales and inventory changes for longer than just a month. And to have it set that way, not to retract to the defaults of to the current day.
Response from Shopventory
Thanks for your review!
We're going to be working on some big changes to the dashboard in the coming months. Keep an eye out!
Don't forget to check out our integrations beyond Square/Shopify/Clover/BigCommerce/Woo! We also integrate with Meta Shops and Google Shopping!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Thrive is great!
Reviewed on 2023/10/24
User interface was great! Inventory management was great
User interface was great! Inventory management was great
Pros
Great for making mass changes to inventory, as well as ordering
Cons
They didn't have a lot of options for customized reporting/build your own.
Response from Shopventory
Thank you for your review. We're glad you find our inventory management and ordering features effective. We note your point on customized reporting and appreciate your feedback. It's great to hear that our user interface and multi-location management influenced your choice to switch to Thrive. We're here to support and improve your experience further!
- Industry: Sports
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best software for cross platform integration
Reviewed on 2023/06/27
Thrive has been great to work with. Anytime I have an issue they are quick to help out. Members...
Thrive has been great to work with. Anytime I have an issue they are quick to help out. Members of the team like Sean have met with us one on one to help us maximize the benefits of the software.
Pros
Thrive makes it easy to manage create and manage my inventory for our Shopify and our Clover POS. This software is simple and easy to use. Thrive saves me hours and hours of work.
Cons
Some features are only available for the higher tiered packages. Wish they were available al a carte for smaller companies that don't need the features of the higher plans.
Response from Shopventory
That's for leaving this review, Wade!
It's great knowing you use us to manage your Shopify and Clover accounts. We're a great bridge between the two!
We're always thinking about how to make pricing more affordable for customers. We appreciate the feedback.
- Industry: Apparel & Fashion
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love to use shopventory!
Reviewed on 2023/06/17
Pros
easy to manage my products Shopventory is a user-friendly inventory management system designed to simplify the process of tracking and managing your inventory. Whether you're a small business or a larger enterprise, Shopventory offers a range of features and tools to streamline your inventory operations.
Cons
Quick Setup: Shopventory offers a straightforward setup process. Once you sign up, you can easily connect your point-of-sale (POS) system or e-commerce platform, import your existing inventory data, and start managing your inventory right away. The platform provides step-by-step instructions to guide you through the setup process.
Response from Shopventory
Thank you so much for leaving this review of Thrive by Shopventory! We're happy you had a quick integration and set up process. We agree we work for small and large businesses alike!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A very robust and powerful inventory software
Reviewed on 2020/08/21
Accurate inventory. Accurate data. Excellent customer service.
Accurate inventory. Accurate data. Excellent customer service.
Pros
It has good reporting. We had a little learning curve because we've been with them so long they have implemented so many additional functionalities! Once you get past the learning curve it is smooth sailing. And their support is the best I've seen in the industry. I always there for you to walk you through the issue. And their tutorials are easy to follow.
Cons
It's really nothing but it does so much there is a learning curve to learn and know everything it can do for you. Once you learn all it can do you have a lot of data to analyze. It's an awesome system.
Alternatives Considered
Square for RetailReasons for Switching to Thrive by Shopventory
Within less than a week we went back to Shopventory. I can't find anything on the market at this price that can beat what it gives you.Response from Shopventory
Rusty, we are so glad you've been able to use our advanced reporting capabilities to get accurate inventory and accurate data! We keep adding new features to our software and understand that it can take a little time to start to utilize all of the different reports and features that we offer within our software. We are happy to hear that our support team has been there for you every step of the way as you learned the software and that our online tutorials have been useful! Thank you for your 5 star review.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The product is great, the support is A+!!
Reviewed on 2019/08/13
Hands-down I have to give all of the credit to signing up with Shopventory to rep who is part of...
Hands-down I have to give all of the credit to signing up with Shopventory to rep who is part of the support staff. She is impressively patient, spent hours working with me as we transitioned to Shopventory and is always extremely helpful whether I need phone or chat support.
Pros
It's been extremely helpful to have software that manages our inventory with important reporting AND integrates our Square Point of Sale system with our E-commerce store, Woocommerce.
Cons
There are some limitations in reporting and filtering, but I know Shopventory is constantly updating and improving.
Alternatives Considered
Square for RetailReasons for Switching to Thrive by Shopventory
Because of rep support, the integration with Woocommerce and the ability to turn specific items on or off with this integration.Response from Shopventory
Hi Kathy! Thanks a ton for your review. It's fantastic to hear that Shopventory has been a valuable solution to run your business with WooCommerce and Square.
As you mentioned, we're always adding and improving features. Make sure you keep submitting your requests! That's how we know what to build next.
- Industry: Sporting Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
10/10 Recommend
Reviewed on 2023/06/27
Pros
Easy to use and navigate. Easy to add new products and is to configure.
Cons
Wish they had a way to organize customers orders and update them instead of having to have a separate application
Response from Shopventory
Hey Steven, thanks for leaving this 10/10 review!
We're thinking about ways to help you manage your customers. Stay tuned!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Important Help management
Reviewed on 2023/06/20
good
good
Pros
Management of my inventory, I have 2 physical stores and I can integrate with Shopify.
Cons
I would like to have an option to synchronize with Shopify or not, after inserting a product into a system. But we don't have this option. It's automatically synchronized with Shopify. It's terrible.
Response from Shopventory
Thank you for this review, Alessandra. We're actually working on ways to not automatically sync your product to shopify! Stay tuned.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great System!
Reviewed on 2023/06/20
Pros
I love how easy it is to transfer products between different stores.
Cons
Sometimes it can be slow to load. It's not too bad, but can be frustrating.
Response from Shopventory
Thanks for your great review!
Using Thrive to transfer product from store to store, or from sales channel to sales channel is essential. We're happy to hear you use us for that!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Multiple Integrations + Excellent Support
Reviewed on 2023/06/20
The inventory management + reporting have saved our sanity since staring with Thrive. Plus, their...
The inventory management + reporting have saved our sanity since staring with Thrive. Plus, their support really is the best! They are quick to respond + find an answer.
Pros
Allowing us to link our Shopify online store + our Clover physical stores has been a sanity saver! Being able to track the inventories movement from one location to the other is extremely helpful.
Cons
We would love to be able to link with our CommentSold app, but that's pretty minor.
Response from Shopventory
Thanks for your review, Shannon!
Using Thrive to link Clover with Shopify is a big deal. We're glad you're using us for that!
Send us what you'd like to see from a CommentSold integration. We're always open to suggestions!
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Lots of helpful real time support
Reviewed on 2023/06/14
The support team is amazing it has made the switch easy
The support team is amazing it has made the switch easy
Pros
The switch was easy to do. It lined up perfectly with her integration, and the support team was extremely helpful and knowledgeable.
Cons
The PO set up can use improvements like having an invoice add in instead of a PO system
Response from Shopventory
Thank you for your review! We're glad to hear that the integration process was seamless for you.
We're working on tons of Purchase Order improvements right now. Hope you enjoy them!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Shopventory Customer Care Saves the Day
Reviewed on 2022/05/02
I talked to [SENSITIVE CONTENT] today, and he helped me out a bunch! I was confused about creating...
I talked to [SENSITIVE CONTENT] today, and he helped me out a bunch! I was confused about creating products and making them per unit pricing products. He was able to take the time to help me figure out it was way more simple than I thought. I loved the commitment he brought. I also love that I got some help quickly!
Pros
Keep up the great work! The way you guys integrate multiple stores and online selling is amazing.
Cons
If I had to say something, I would add that your help blogs aren't very advanced. I know you have to reach the basic users for the most part, and make it easy for them to understand. I feel as a pretty experienced user I'm quite a bit above the current topics. So when I go to look for advice, it doesn't take me very far. So then I end up getting lost on where to go, or over think what I should do. Thankfully you have great customer service, and they help me through it all.
Response from Shopventory
Thanks a ton for your detailed review. Noted on the help articles! We'll make sure to keep improving them.
If you need any other help with managing multi-location inventory please reach out! We love the conversation :-)
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Shopventory is a great software
Reviewed on 2019/12/19
Pros
Shopventory is defenily great at linking a great inventory with square or syncing between to platforms such as square and shopify or woocommerce or even clover. There definitely is a need for something like shopventory.
Cons
There are a few things I wish they had on the software but with the team working hard I feel like they will add more stuff. I would like to see a option where if you get the same product from multiple vendors that it tell you to get a product that is below par from the cheapest vendor first. This would save lots of time trying to figure out the cheapest place to find that product again. I feel like that is where computers are supposed to step in and save time which is money. It should also alert you if most of your vendors went down in price so you know that your company should probably lower price as well. Shopventory does have an where it will automatically guess when you will run out of a product which is really cool but is a little pricey. I imagine if the software works really well it would be worth it based on the size of your company.
Response from Shopventory
Thank you for the kind review Caleb! We're so glad to hear Shopventory is continuing to make things easier for your business.
Those are great insights into vendor comparisons. We do plan on adding more of that kind of automation to the app soon, and your suggestions help point us in the right direction!
- Industry: Consumer Electronics
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great for Small Businesses with Multiple Locations
Reviewed on 2019/02/07
Pros
Provides all the inventory management features you wished that Square provided (like a followable paper trail). Makes putting together transfers and orders a breeze. Great, quick customer service team when you have an issue. Constantly improving the system as well as adding features. Great way to tie together your WooCommerce / WordPress store with a physical location. Have been working on mobile apps like an inventory scanner app for smartphones.
Cons
The pricing tiers are the main issue. Once you go above 3 integrations (locations, so for example, 2 stores and a website) you have to go to their 10 location tier, which is over double the price. You can't add a pop-up or anything like that.
User access controls have been improved greatly, but are still less customizable than I would wish. Because the development team is small, they sometimes introduce bugs into the system that will mess up your inventory, but the customer service team is great and will fix it for you pronto.
Response from Shopventory
Hi there! Thank you so much for leaving us a review.
We're always working on ways to improve our offering and have introduced several new user access permissions (for employee cycle counts) recently. Please let us know if you have any other great ideas!
It makes us happy to hear that you love our Audit Log tool and Purchase Order/Transfer system. We just launched a big update to the Audit Log and made Purchase Orders automatic!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Top of the line company
Reviewed on 2018/11/09
In a retail situation, the inventory is what the business revolves around. This program is the best...
In a retail situation, the inventory is what the business revolves around. This program is the best and easiest to use. I have tried a few.
Their Support Team is the best. They go out of their way to help you solve a problem is it can be solved. However, users do make not smart moves sometimes. Some of these cannot be recovered from. I had a problem with SKU's last week, their tech support went in and helped me reset all my SKU's to something that was valid. No one stops until a problem is solved.
Pros
The software is easy to use. A lot of features are being upgraded on a regular basis. Seems there is a way to do whatever you want to accomplish. If it is a feature that would benefit a many of their clients, they upgrade as soon as they can.
Cons
Not much really. Every so often, I find something I would like that it doesn't have. However with the help of their Top Notch Support Team, we can usually find a way around to get what I need. You are also dealing with someone in the United States. No language barrier.
Response from Shopventory
Hey Sheila! Thank you for the review. We're glad to have you as a customer!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer Support
Reviewed on 2020/04/30
I am very pleased with their product. I don't really have to worry too much about inventory...
I am very pleased with their product. I don't really have to worry too much about inventory management. They keep all the information organized and easy to access.
Pros
The customer support is fantastic. I like being able to send n instant message and getting a response within minutes. They have always either fixed my issue or provided me with clear and concise directions to fix it in my end.
Cons
I would prefer it to link directly to QuickBooks.
Response from Shopventory
Hi Jessica, thanks so much for the review, and for partnering with us for over two years now! It's our mission and joy to support small businesses like yours as best we can :)
We do have some syncing available for Quickbooks Online now, and hope to improve and expand on that in the future as well! Please let us know if you have any questions or suggestions on that front, we're happy to chat.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Most practical and affordable inventory tracking system
Reviewed on 2019/11/14
Pros
Inventory can be daunting when you offer one-of-a-kind items. I've been using Shopventory for over 2.5 years and I wouldn't know what to do without it! It allows me to easily track my inventory and cost of goods without headaches come tax season.
Cons
This is definitely not a con on the software, but I always have questions when updates occur since things get switched around. The team is always there to offer support and makes these transitions painless!
Response from Shopventory
Hi Ashley, thanks for making Shopventory part of your business!
We love to hear that our app makes for less work and easier accounting for you. We're always trying to make it even better, so keep the questions and insights coming, we love to hear from you!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Recommend
Reviewed on 2020/11/17
I've had a great experience with Shopventory thus far.
I've had a great experience with Shopventory thus far.
Pros
Easy to problem solve and navigate. Works with the credit card processing I was currently using (PayPal Here). Great customer service. They give you exactly what you need without trying to upsell you on every little thing.
Cons
It doesn't work as smoothly with PayPal Here as I would have hoped and those are the troubles I've encountered, however, I don't fault the software for that.
Response from Shopventory
Thank you Dani for your 10 out of 10 recommendation of Shopventory. We're glad to hear that you've found that the software is easy to problem solve and navigate through for your business.
We really appreciate that you noticed that we are a company that fits our customers into the right package for their business needs. We look forward to continuing to help your boutique!
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent customer service, product good so far.
Reviewed on 2021/01/12
I'm new so the functioning is hard for me to rate but so far so good.
I'm new so the functioning is hard for me to rate but so far so good.
Pros
Honestly, It's the best I have experienced with any company ever (including Clover which is pretty good) I've worked with [SENSITIVE CONTENT HIDDEN]. They have all been polite, helpful, and very polite (they don't make ya feel dumb for asking) as well as super quick to respond. I have honestly not needed a call because the chat actually is clearer, quicker, and more efficient. I bet their call help is just as good. Other tech companies could take a lesson from their chat support team.
Cons
It is a little hard to learn but I am new. I think It's just going to take some time like any other software.
Response from Shopventory
Hey there!
Thank you so much for the great review of our Customer Care team! It means a lot to us that you've had an awesome experience with them.