Uptrends Reviews

Reliable, very good customer support, much appreciated.

nothing. The new interface took a while to get used to but is good.

The monitoring and alerting features worked well and did what they promised. The UI is not the most intuitive, but it works once you get past that.

The company relies on abusive licensing terms to retain customers with a ridiculous policy that says you have to pay for 3 months of service after you tell them you want to cancel. They won't issue a waiver on this.A company confident in their tool should encourage retention through a great product and customer service, not using the fine print in their license agreement to lock you in.

That it simply works and provides reliable data. We use Slack a lot, so slack integration is a big plus. Ease of use - the entry level is not too high, so anyone can configure it at the basic level. Customer service is great also - people are kind and always willing to help.

Transaction monitoring is a little bit expensive for what it does.Configuration is simple but has its limitations. Yet for our use case, it is fine and working.

Easy to use, good support and good commerce help.

No disadvantages. Pricing, support was great.

It pinged our web site every 5 minutes, and it was easy to use, but i'll never use it again.

We used this service for several years, and were never set up on Auto-Pay. My boss paid it using a credit card each year. Then she left, and when the rep couldn't get in touch with her, he switched our account to Auto Pay. If you're on Auto Pay, and you don't cancel within 90 days, they charge you for the whole year. I tried to dispute it, even messaged the reps boss and she didn't reply. They just sent us to collections.

It does its job of monitoring, albeit with a clunky 90s-era interface.

First, their UI makes it impossible to downgrade plans . You can only upgrade. Nice.

Then, their "month to month" billing is a scam. In the fine print, you have to give them 3 months' notice (!) Who does that...

And they conveniently interpreted "3 months" as "4 more payments". I.e., I cancelled in mid-June, and I'm charged at the end of June, the end of July, the end of August, and the end of September.

Great! Then... they don't stop charging your card even after the ridiculous 3 months have passed ... *Another* charge comes in at the end of October.

Don't fall for it like we did...

Use something else like dotcom-monitor.com (which is recommended in Google Page Speed docs) -- just anything else than these guys.

works for what it does and gives easy to use reports

ugly user interface. not the most intuitive

I especially appreciate the ability to monitor from multiple locations around the world. The alerts are timely and allow a prompt incident response. Also contains some very useful tools like measuring website performance.

I was never a fan of the interface, which looks kind of clunky and not very intuitive. It also takes quite some time to set up things properly to avoid alert fatigue.

The ability to within 10minutes setup tracking on our sites as been a life saver. We were always gettign complaints of our site being down and our team never could figure out why or by the time they looked it was back up.

Pricing is definitely enterprise level, they charge on a per credit basis. The learning curve is medium level difficulty maybe some better videos as an intro FAQ could help.

We are using Uptrends for a few years now and it gives us a lot of insights about uptime and speed from our most important flows of the website. Thereby it is realy easy to setup a new flow and notifications can be send in Slack also.

There are no cons for us with this tooling.

It is easy to use. Scenarios are easily created and managed. It also covers the possibility to monitor the entire end-to-end solution

I think the user management part can be improved. Next to that, the timeframes to monitor are not easily defined and implemented. Sometimes you just want to snooze your alerting (not your monitoring).

Uptrends provides monitoring from several locations across the world for uptime and performance and provides us the full insight on availability and identify any trends that may occur.The Uptrends portal is easy to navigate and to configure including dashboards and reporting.

It would be great if we could difference between planned outage vs. downtime or if we could include it as part of our automation so the specific base monitor is disabled for alerts during the planned maintenance.

Through Uptrends, we now have per a one-click an overview of the status of all our websites. So we can be sure that the pages are accessible and be the first to be alerted in the event of an error.

The integrity of our systems was difficult at the beginning, but the support helped us very well we reached our goal.

Easy to use and fast implemented SaaS monitoring system. Wide range of API usage to integrate in monitoring landscapes.

The graphical interface is a bit old fashioned. AAD SSO capabilities would be great to ease the management of operators

You are immediately alerted to problems. This prevents very long interruptions

The precision and the speed.

It's straightforward, reliable, and effective way to ensure the availability of our products

Can't think of any. Was happy with the software.

Uptrends capabilities to monitor performance are great, it allows you to get detailed information on full page load times, transactions, API and uptime, using multiple sites all over the world and giving you a real user performance experience.
The reports are excellent, same as seeing the information you get on lighthouse plus the information you will get on the network tab of your dev tools.
You also get a daily report and have 2 sets of alerts for each monitor to define a yellow and red threshold.
The monitors are really easy to set up and have them running in no time.

The transaction monitors are a bit pricey but given the functionality, they are worth paying.

Its super reliable and alerts us to any anomalies with our services

I would say i wanted a better interface with Ops Genie, but that is low on my list

the basic checks are fast and efficient.

it is sometimes not easy to find the right syntax for the check transation

The breadth of global coverage, pops that my website is tested from. The many options for customizing the alerts.

I am very happy with the product and cannot think of anything cons.

Lots of endpoints around the world to choose from for monitoring. Lots of configuration options for monitors themselves.

The organization of the dashboard itself could use some work. Finding things, how things are grouped, how alerts are grouped, how to manage teams.

Setup once, run forever. Well, maybe not forever but until we decide we don't need it anymore. As a IT company we have to monitor our services independently as long as we have customers.

Nothing. It does what it's supposed to do.

Running Uptrends gives us reassurance that systems were operating as expected.

Would have liked more SMS messages to be available but emails worked well as an alternative.