RAKEN Reviews

Just amazing! It doesn't matter if it is billing, recommendations, walking a non-tech employee through logging on, assisting on feature access or training, this company is by far one of the best in customer service and the level of power for field reporting is superior to anything we have had in the past!

I would say it has been a good overall experience. Especially since this is the first and only construction app that we checked out and immediately put to use. We were able to add about 9 jobs in a two week period as it was being put into use.

I have been utilizing this app for construction purposes for six years, and it has generally been reliable. However, following an update last summer, the app's performance on my Pixel Pro 7 has been inconsistent. Unlike other apps on my phone, this app now experiences frequent issues. Inputting notes and pictures now require multiple attempts, and the app often reboots and shuts off unexpectedly. Despite reaching out to tech support multiple times and following their suggestions, the problems persist. As a result, I have suggested to my employer that we consider transitioning to Procore.

Very easy app to use, it has a lot of great tools to report whatever is needed in the field. The tracking of safety is great just in case we get audited.

It has been great and really love working with Cody Armes

It’s the next step in evolution for both the construction and management whether that be from an office side or a site side

The start was slow as we kept running into compatibility issues. Once connected it was a very fast transition. Team was super helpfull in trying to get the program installed and ready.

Raken works well for us in the office and the field. Gives everyone one place to put all the jobs and tracking everything moving through multiple job sites.

Raken has been a very valuable tool in project tracking and documentation.

Raken seems somewhat helpful in keeping the details for different jobsites.

I find Raken to be extremely useful. It provides logging and "eyes in the field" from the office.

Customer service is easy to communicate with. The app is very flexible and user friendly.

Only been using a few months but it has been very positive - and has simplified a number of tasks.

Raken was the solution to our Daily Report Delema. Years of filing paper dailys left us with mountains of papers to file, lack of information, and inconsistent reporting. On the surface this is OK until something happens down the road that you need to look back. Sometimes a job that is over 5 years old needs to get dusted off and dredged out from the bowels of the filing cabinet. Raken solves that with its easy to use interface, cloud storage, and impressive looking reports.

What sold us the most on the product was its ability to incorporate photos into our reports. It is well worth the upgrade in the account. Since our companies owner is not around all the time it allows him to log in at the beginning of each day and quickly get a visual feel for how each of our jobs are going. And we all know that a picture is worth a thousand words. This is paramount when an issue arises; photographic proof is money- be it going into your pocket, keeping it from coming out of your pocket, or in the monetary value of time.

Although I would not say that Raken takes our employees less time in the field than our traditional reports (as their product promises) it does provide us with consistent reports that are easy for us to send to clients when needed, asses for subcontractor billing and most importantly: They guys USE it. Nothing is harder than getting your construction crew to follow a clerical procedure. Raken solves that with its easy to use mobile interface.

I am a Quality Control manager. In addition to the inefficiency of its daily use, Raken has CAUSED us a loss of information on many of our daily reports. Raken puts me and my company at risk of supplying incomplete information to our client. This is unacceptable and I would not recommend this software. Use of this product has been mandatory between contractors on this Federal underground project, but we have found it to impede our work and not be as time-saving and efficient as the company claims.

I have not been using it that log and am just getting started on a new project, so not that many subs are on board. I think it is adequate but could have a few more features where you can customize tabs. It doesn't seem like it is not that easy to filter and search topics (but i'm not completely familiar with all features).

I can hold people accountable for there actions of projected dates vs delivered dates. I can log deliveries as well as the inventory sheets of these deliveries.

The fact if used on a daily basis, this tool has been extremely helpful when stating our point on site conditions.

Has been great. Customer support is excellent. They check in to make sure everything is OK frequent on the beginning while you are learning. After that they still occasionally check in & if you message them on the RAKEN site they are quick to respond.