Kennel Booker Reviews

Kennel Booker

4.7 (78)
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Mobile & cloud kennel management & online booking software

Overall rating

4.7 /5
(78)
Value for Money
4.8/5
Features
4.4/5
Ease of Use
4.6/5
Customer Support
4.8/5

95%
recommended this app
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78 Reviews

Derek
Derek
Overall rating
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

A great solution with Incredible support!

Reviewed on 2017/10/23

Pros

KennelBooker is a thoroughly modern solution that fits very well with how we run our kennel. I thought I had exhausted the internet looking for kennel administration software and was ready to find an SQL developer and build my own when I found Kennelbooker.

Best of all, one of the customer rep has provided an incredible level of support throughout the entire process, answering multiple questions before we even started the free trial period.

Cons

Doesn't (yet!) have the availability to book our training classes. However, the customer rep was more than willing to discuss this need with us and look into adding it to the software.

Response from Shanree Solutions

Thank you for your fantastic review! We're thrilled to hear that KennelBooker has been such a great fit for your kennel and that it saved you from building your own software! It's wonderful to know that our customer support, especially from our team, has been a standout part of your experience, providing assistance even before you started the trial.

The system now supports Training Bookings including Training Classes, Training Courses, One-on-One training, and Training packages.

Thank you for choosing KennelBooker, and we look forward to continuing to support your business!

Debbie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Kennel Booker from a Person who is not techie

Reviewed on 2023/02/01

Business problems solved by using Kennel Booker:Inefficient booking process: Kennel Booker...

Business problems solved by using Kennel Booker:Inefficient booking process: Kennel Booker streamlines the booking process, reducing the time and effort required to manage appointments.Poor customer relationship management: Kennel Booker provides a robust customer management system that helps businesses track customer information, appointment history, and preferences, enabling them to provide better customer service.Limited mobile access: Kennel Booker offers mobile access, allowing businesses to manage their appointments and customer relationships from anywhere, at any time.Lack of appointment visibility: Kennel Booker provides a comprehensive calendar management system that enables businesses to view their appointments, schedules, and resources in real-time.Inadequate data backup: Kennel Booker provides automatic backup capabilities, ensuring that customer information, appointments, and other data are always secure and accessible.Benefits of using Kennel BookerKennel Booker streamlines the booking process, appointment management, and customer relationship management, freeing up staff to focus on other important tasks.Kennel Booker provides a robust customer management system that helps businesses track customer information, appointment history, and preferences, enabling them to provide better customer service. Increased mobility: allowing businesses to manage their appointments and other data are always there.

Pros

User-friendly interface: Kennel Booker has a straightforward and intuitive interface that makes it easy for pet care businesses to use.Customizable features: Kennel Booker offers a range of customizable features that allow businesses to tailor the software to their specific needs.Mobile access: Kennel Booker offers mobile access, enabling businesses to manage their appointments, schedules, and customer relationships from anywhere, at any time.Online booking: Kennel Booker allows customers to book appointments online, reducing the need for manual booking and freeing up staff to focus on other important tasks.

Cons

Limited integrations: Kennel Booker may not integrate with other software that a pet care business is already using.Learning curve: Some businesses may need to invest time and resources in training staff to effectively use the software.

Response from Shanree Solutions

Thank you so much for your detailed review! We're thrilled to hear that Kennelbooker has made a positive impact on your business, especially with its user-friendly interface, customizable features, and mobile access. It’s great to know that even those who don’t consider themselves tech-savvy find the software easy to use and effective in solving common business challenges.

We’re also pleased that Kennelbooker has helped streamline your booking process and customer relationship management, and that our mobile access and automatic data backup have provided the flexibility and security you need.

Your feedback helps us continue to improve and meet the needs of all our users. We're excited to continue supporting your business and appreciate your trust in Kennelbooker!

Alastair
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Software for Boarding Kennel's

Reviewed on 2022/08/18

Pros

Holding client information, ability to change bookings. Ability to customise Forms

Cons

Software was updated and changed without warning which caused issues learning how to use after changes had been made.

Response from Shanree Solutions

Thank you for your review! We're glad to hear that Kennelbooker has been helpful in managing client information, adjusting bookings, and customizing forms for your kennel.

We apologize for the inconvenience caused by the updates. We understand how important it is to have a smooth transition when changes are made, and we appreciate your feedback. We’ll work on improving communication around updates to ensure you’re always prepared.

Thank you for your valuable input, and we look forward to continuing to support your business!

Lisa
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Won't be changing

Reviewed on 2022/08/23

I enjoy using kennel booker. I like the daily emails I receive before my facility opens that...

I enjoy using kennel booker. I like the daily emails I receive before my facility opens that informs me what activity will be happening on that day. I enjoy the online booking option and how easy it is to make bookings and prevent over booking.

Pros

It makes it easier for me to make bookings rather than calculating on a physical calender. It stops over booking and also is useful for customer to book on their own during busy periods where we are unable to answer calls straight away

Cons

I can be hard to navigate through the settings to set up booking forms etc to make them personal to your business regarding information needed to register. Once you gave figured it out, it gets easier.

Response from Shanree Solutions

Thank you for your review! We’re glad to hear that Kennelbooker has made booking easier for you, especially during busy times when customer self-booking can really help. It's great to know that the system helps prevent overbooking and keeps things running smoothly.

We appreciate your feedback on navigating the settings for customizing booking forms. We understand that the setup can be a bit tricky at first, but we’re happy to hear it gets easier with time. Your insights will help us continue to improve the user experience.

It’s fantastic that you’re enjoying the daily summary emails and online booking options. Thank you for choosing Kennelbooker, and we’re excited to keep supporting you and your business!

Brian
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

An essential part of running our business both day-to-day and forward-looking

Reviewed on 2022/08/19

Our experience in using KennelBooker has been excellent. We could not be more happy with the...

Our experience in using KennelBooker has been excellent. We could not be more happy with the responsiveness of the [SENSITIVE CONTENT]. He is highly receptive to feature requests and suggestions. Answers questions quickly. And on the rare occasion that we must report a problem, the fix is delivered with lightning speed. We use this application daily and throughout the day to run the business. We simply could not be as organized as we are without it.

Pros

The interface is very easy to use and very intuitive. There are some features that require a short learning curve (accounting integration for example). But all in all, it is a critical part of running our business. We absolutely could not well manage our business (bookings, customers, pets, vaccination data, and so on) without it. I also like that the software is highly customizable and includes multi-language support. Many of our customers speak German, French and English. And the fact that the software supports all of them is really a plus.

Cons

The reporting features could use some improvement. We use some of the reports to manage feedings and medications for the pets in our care. But many of the reports would be more useful if they were a bit more customizable (sorting and filtering for example) and allowed you to pick and choose the fields that you want to have in your report instead of only offering canned reports. However, this is a minor improvement opportunity amid a sea of benefits to using this feature rich and highly functional application.

Response from Shanree Solutions

Thank you so much for your detailed and thoughtful review! We’re thrilled to hear that Kennelbooker is an essential part of your day-to-day operations and that you find the interface easy to use and highly customizable. We’re especially glad that the multi-language support has been beneficial for your customers who speak German, French, and English—helping you meet the needs of all your clients.

We appreciate your feedback on the reporting features, and we understand how valuable customizable reports can be for managing tasks like feeding and medication schedules. Your suggestion about adding more flexibility with sorting and filtering is noted, and we’ll certainly look into improving this aspect.

We’re delighted that your experience with Kennelbooker has been excellent, and we’re always here to provide quick responses and solutions when needed. Thank you again for your kind words and for trusting us to help manage your business. We look forward to continuing to support your success!

Robyn
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Happy Tails Boarding

Reviewed on 2022/08/18

Overall my experience has been great. I have had very little trouble with the software, and it...

Overall my experience has been great. I have had very little trouble with the software, and it keeps my schedule for me in one neat place

Pros

So many people change their schedule or make adjustments to drop off and pick up days. I cannot imagine doing this by paper. This software keeps your schedule in one place and keeps all of your customer information, vaccination info, and animal info all in one place. I love the friends and enemy's feature; this has helped us take the guess work out of what we do. We already know who we have mingled the dogs with and who they get along with. It is great!!!!!!

Cons

I don't like that when you have a dog boarded if you add a service such as a groom it doesn't put it on the top of the schedule. The only way we know how to do it is to make it two separate bookings and then staff have trouble with total cost. That is one thing I would change is the way you look up how much the customer owes.

Response from Shanree Solutions

Thank you for your fantastic review! We’re so glad to hear that Kennelbooker has made scheduling and managing customer, vaccination, and animal information so much easier for you. It's great to know that features like the "friends and enemies" function have been especially helpful in streamlining your day-to-day operations—ensuring the right dogs are mingled together is key!

We appreciate your feedback on the grooming service addition. We understand how important it is to have everything seamlessly integrated into the schedule and billing, and we’ll certainly take your suggestions into account as we continue to improve the platform.

Overall, we’re thrilled that your experience with Kennelbooker has been so positive, and we’re here to support you as you continue to grow your business!

Cindy
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Small Boutique Cat Boarding

Reviewed on 2022/08/16

Pros

We are a small scale (just 3 main kennels) boarding facility as an add-on service to a larger business. A kennel software did seem a bit out of our price range however, as the owner I manage most of the business remotely as I work another job and can't afford a manager. Having KennelBooker helps me manage the bookings remotely and keep an eye on any transactions/settings employees have done and spot errors and make corrections quickly. I also like how customers can upload their own vet documents and input feeding instructions etc.

Cons

Overall I'm happy with the software but I do wish it did not require customers to create an account just to check initial availability and the flow of some of the steps to confirming a new booking.

Response from Shanree Solutions

Thank you for your thoughtful review! We're glad to hear that Kennelbooker has been a valuable tool in helping you manage your small cat boarding facility remotely. It’s great to know that features like vet document uploads and feeding instructions have been beneficial, especially when you’re balancing multiple responsibilities.

We appreciate your feedback regarding account creation for availability checks and the booking flow. We understand how streamlining these steps could improve the user experience, and we’ll certainly take this into account as we continue to enhance the software.

Thank you for choosing Kennelbooker, especially as a small business with unique needs. We're happy to support you and your team, and we're here to help as you continue to grow!

Jennifer
Overall rating
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The silent king of kennel software

Reviewed on 2022/08/11

Phenomenal. I spent a lot of time playing with it before I signed up. [SENSITIVE CONTENT] spent a...

Phenomenal. I spent a lot of time playing with it before I signed up. [SENSITIVE CONTENT] spent a lot of time answering my a million questions and still, when I forget something or don’t know where to find it, they’re always so helpful.
You basically can adapt almost every aspect to cater to your needs. I couldn’t be more pleased.

Pros

Hands down, the ability to customize almost every aspect to fit your needs is by for the most important feature this software offers. Most all issues I encounter are resolved usually within the hour if not less. The programmers really listen to the needs of their clients and they take suggestions and often implement them. I can’t imagine using any other software.

Cons

The inability to send customers our waivers to sign via email without them having to log into their account and/or request a service. Who knows, they may have fixed this but last I asked they hadn’t. This is important for my older clientele who are not really keen on the use of technology. I generally have to spend more time walking them through the steps when I could easily fill out all the info and just send their waiver to review and sign in an email.

Response from Shanree Solutions

Thank you for your glowing review! We're thrilled to hear that KennelBooker's customization options have been such a key feature for you and that our team has been quick to resolve any issues you've encountered. It's great to know that we’ve been able to adapt to your needs and that you can't imagine using any other software.

We appreciate your feedback regarding sending waivers via email without requiring customers to log in. We have added this to the system - when a sending booking related emails a link is added for the customers to sign the waiver and they do not need to sign into or have an online account to do this!

Thank you again for choosing KennelBooker, and for recognizing our dedication to customization and customer service. We're always here to help and appreciate your continued support!

Julie
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Software

Reviewed on 2022/08/11

Kennel Booker has been a great experience. When I couldn't figure out how to do something they were...

Kennel Booker has been a great experience. When I couldn't figure out how to do something they were very responsive to my questions. They always get back to me quickly and help me solve my questions. I find this program easy to use and set up. Kennel Booker regularly makes updates and improvements to the software. They are always listening to us that use it daily when we run into things or request new improvements.

Pros

This software is easy to use and provides everything I need to effectively run my boarding kennel. This product provides a full service from scheduling to maintaining clients’ accounts to sales of products and services. It has an easy to use setup for online registration and booking for clients. This software is customizable to suite your needs. The software developer is very open to helping develop specific items you may need to make your business work. This software also intrigants with several online payment systems and with QuickBooks. It's a great product.

Cons

Although, they are very good at helping provide customizable integrations there are a few things that I wish it had. I wish there were a few more financial reports available. There is a nice timecard option I wish that intergrated with Quickbooks payroll. I wish there were a bit more things that could be customized by me such as automatic emails or messages to clients. Few more customizable settings for online registration and bookings would be nice. They have a help section but it could be a bit more complete. There has been a few things I looked for that wasn't addressed.

Response from Shanree Solutions

Thank you for your detailed and thoughtful review! We're thrilled to hear that KennelBooker has been a valuable tool for running your boarding kennel, from scheduling and client management to product and service sales. It’s wonderful to know that our software’s customizability and integration with payment systems and QuickBooks have been beneficial to your business.

All of the Email, SMS, and Push notifications can be fully customised from the settings area, the QuickBooks integration has been revamped and bookings and payment records are now sent automatically.

And there are extensive financial reports in the system, you can also export this information into excel to further analysis the data.

Thank you for choosing KennelBooker and for highlighting how easy it is to use and set up. We’re always listening to our customers, and we’re glad to hear that our team has been responsive and helpful with your requests. We look forward

Robyn
Overall rating
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Kennelbooker is essential to my business.

Reviewed on 2022/08/11

Pros

When I began using Kennelbooker, my business was on excel sheets and paper folders. I choose Kennelbooker because I could afford it and it had the components I needed. What I didn’t know was that the quality of customer support was going to be off the chart! Anytime I needed help they were there, half a world away in Ireland. The reports are amazing and I had no idea that as my business expanded to more employees how important they would become.

Cons

I would like to have another payment option other than Stripe. I accept Square in my business and it would be helpful if I could be able to accept it online as well.

Response from Shanree Solutions

Thank you for your wonderful review! We're so glad that KennelBooker has been an essential tool in helping you transition from Excel sheets and paper folders to a more efficient system. It's fantastic to know that our customer support exceeded your expectations and that the reports have become even more valuable as your business has grown.

We will look to incorporating Square in the future, but their API is still a little limited and they do not have the same level of support/features that Stripe allows for.

Thank you for choosing KennelBooker and for sharing your experience with us. We're here to continue supporting you as your business expands!

Tara
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Kennel Booker - cat & dog boarding facility

Reviewed on 2022/09/06

Overall it has been good. I wouldn't go back to our old system

Overall it has been good. I wouldn't go back to our old system

Pros

That clients can fill out & update their own information & we can send generated emails with standard information.

Cons

the split booking feature is difficult to use
the program does not lend itself well when you do different types of boarding...for example cats verses dogs.

Response from Shanree Solutions

Thank you for your review! We’re glad to hear that Kennelbooker has been a positive upgrade for your boarding facility, especially with the convenience of allowing clients to update their own information and the ability to send automated emails.

We appreciate your feedback regarding the split booking feature and the challenges of managing different types of boarding, like cats versus dogs. We’re continuously working on improvements and will take this into account to make the experience even smoother for businesses like yours.

It’s great to hear that Kennelbooker has eased your data entry process and simplified online booking for your clients. We're happy to have you onboard and are committed to making your experience even better in the future!

Thanks for choosing Kennelbooker!

Stacy
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very user friendly

Reviewed on 2022/08/11

Pros

KennelBooker is a very easy user friendly program to become familiar with and to use everyday! All my information is there and available very easily and quickly.

Cons

I wish there was an app to use on the go. I am able to get into on the go through the website but would love an easy app

Response from Shanree Solutions

Thank you for your review! We're delighted to hear that you find KennelBooker user-friendly and that it helps you access your information quickly and easily.

You can login to KB on your phone the system is fully responsive and their is a Pet Parent downloadable from the IOS and Android stores so your customers can make bookings on the go!

Thank you for choosing KennelBooker for its features, price, and ease of use. We're here to support you as your business grows!

Sonia
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Kennel Booker doing a great job for diverse kennel facility

Reviewed on 2022/10/06

Excellent - saves us time and keeps track of money - nice to have customers log on, put everything...

Excellent - saves us time and keeps track of money - nice to have customers log on, put everything in, and pay without hours on the phone.

Pros

I find new software quite daunting, and had tried another company's product, which was horrible. Kennel Booker was easy to set up, customers have no problems with it - its management reports etc are useful and we are very happy with it.

Cons

There are some things which could be easier to customise, and we havent yet set it up to integrate wtih Xero.

Response from Shanree Solutions

Thank you for your thoughtful review! We’re so glad to hear that Kennelbooker has made a positive impact on your business, especially after a challenging experience with other software. It’s great to know that the ease of setup, customer experience, and management reports have been beneficial to your operations.

We appreciate your feedback regarding customization and Xero integration, and we’re always working to enhance those areas to make the platform even more adaptable to your needs.

It’s fantastic that Kennelbooker has helped streamline your processes, saving you time and simplifying payments for both you and your customers. We're thrilled that our service, flexibility, and ease of use have stood out for you, and we look forward to continuing to support your business!

Thanks again for choosing Kennelbooker!

Jo
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Mostly good, with a couple pf hiccoughs

Reviewed on 2022/08/12

spend less time communicating with clients and doing admin.

spend less time communicating with clients and doing admin.

Pros

Clients like the online booking. The deposit system works well.
Great for automated reminders for clients.

Cons

The additional features - like training booking and additional services all feels a bit 'bolt on' and doesnt flow. It actually makes life harder instead of easier

Response from Shanree Solutions

Thank you for your review! We're glad to hear that your clients appreciate the online booking feature and that the deposit system and automated reminders are working well for you.

We appreciate your feedback regarding the additional features like training bookings and services feeling a bit disconnected. We've taken this feedback on board, and have made modifications to simplify this feature

Thank you for choosing KennelBooker, and we’re here to continue supporting you in reducing admin time and making your business operations easier!

Janice
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Kennel Booker

Reviewed on 2022/08/18

Well happy with it.

Well happy with it.

Pros

Communication with the suppliers was excellent and in easy to understand language

Cons

Originally it was difficult to go backwards without losing the information but this has improved with the updates.

Response from Shanree Solutions

Thank you for your review! We're delighted to hear that communication with our team has been clear and helpful. It's also great to know that the updates have improved your experience with navigating the system without losing information.

We appreciate your feedback and are thrilled to hear that you’re happy with Kennelbooker. We're here to continue supporting you as your business grows!

Heather
Overall rating
  • Industry: Information Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software for your kennel

Reviewed on 2022/08/24

Excellent customer servce and product.

Excellent customer servce and product.

Pros

Ease of use. Organization for my company.

Cons

Nothing to change that I can think of ...

Response from Shanree Solutions

Thank you for your review! We're thrilled to hear that you're enjoying the ease of use and organization that Kennelbooker brings to your company. It's wonderful to know that our customer service and product are meeting your expectations.

We’re always here to support your business and are glad you’re happy with the software. Thanks again for your feedback and for choosing Kennelbooker!

brittani
Overall rating
  • Industry: Veterinary
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

easy to use

Reviewed on 2022/08/11

i enjoy kennelbooker

i enjoy kennelbooker

Pros

easy to use and easy access to see whos here and whos coming in.

Cons

email confirmations and cancelations. its hard to tell if the reason is being sent to the client

Response from Shanree Solutions

Thank you for your review! We're glad to hear that you find KennelBooker easy to use and that it helps you stay on top of who’s in and who’s coming in.

We appreciate your feedback regarding email confirmations and cancellations. Booking Confirmation emails can be customised to be sent automatically to be manually triggered, likewise for cancellation emails - these can be triggered automatically to be send when a booking is cancelled by staff or by the customer.

Thanks for sharing your experience, and we’re happy to know you enjoy using KennelBooker! We're here to help if you need anything.

Sheena
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Happy Client

Reviewed on 2022/08/16

Happy with the system!

Happy with the system!

Pros

I love that my clients can schedule online and that I can manage records.

Cons

I do not like that my clients can’t just edit a visit. They have to delete it a create a new one.

Response from Shanree Solutions

Thank you for your review! We're happy to hear that you and your clients are enjoying the convenience of online scheduling and record management with Kennelbooker.

We appreciate your feedback regarding the editing of visits and understand how that could be more efficient. We'll take this into consideration for future updates to improve the experience.

We're glad you're happy with the system, and we're always here to support your business!

Stacy
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very user friendly

Reviewed on 2018/10/28

Definitely minimizes the clerical work. It does take time to getting it customized to fit our...

Definitely minimizes the clerical work. It does take time to getting it customized to fit our needs.

Pros

It can be customized to suit your needs. It’s seems very basic at first but can be built the way you want it. Customer service is pretty helpful too

Cons

Invoices, etc can’t be sent digitally. Downloading the PDF to send to clients is time consuming and wastes space

Response from Shanree Solutions

Hi Stacy,

Thanks for the review!

We added a new feature a couple of months back to allow you to create and send an invoice directly from KennelBooker - I've added a link below to our knowledge base article on the feature.

http://help.kennelbooker.com/invoicing-and-payments/send-an-invoice-to-a-customer

Stephen

Jennifer
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I wish I found this program years ago!!

Reviewed on 2017/01/08

This is an incredible program with amazing customer support!! I'm still working on using all of...

This is an incredible program with amazing customer support!! I'm still working on using all of the options properly but with the great support I think I'll figure it out before long. Its much easier than any others I have tried. One huge bonus is it auto updates to my google calendar on my phone! no more missed appointments! My customers love it and think its really easy because all they need to know is their email and no need to remember a password. If you are looking for a booking software stop looking now and use this!

Pros

Prompt customer support, ease of use and flexibility.

Cons

Needs a mobile interface for customer and kennel owner.

Response from Shanree Solutions

Thank you for your fantastic review! We're so glad to hear that you're enjoying the ease of use and flexibility that KennelBooker offers, and it's wonderful that our customer support has been a great help for you. We're happy to hear that the Google Calendar integration has been a huge bonus for managing appointments, and that your customers find the booking process simple.

We appreciate your feedback regarding a mobile interface - the main system is fully responsive and works across the web, tablets and ipads. And we now have a pet parent mobile app that your customers can download and add to their iPhones and Android devices.

Thanks again for your kind words and for choosing KennelBooker! We're here to support you as you continue exploring all the options available.

Steve
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Easy to use and packed full of features to make your life easier.

Reviewed on 2018/01/25

Pros

After doing lots research I settled on using Kennel Booker for our Cattery and have now been using it for 2 months. I can honestly say that I couldnt be more pleased with my choice. There have been a couple of occasions when I have needed the software to be tweaked to suit my needs and just a quick email and he made the changes I need.

Cons

I would like to be able to pick holes in this software but am having trouble thinking of anything. Again, anything that isnt as I need it, I just let to know and will amend the software.

Response from Shanree Solutions

Thank you for your wonderful review! We're thrilled to hear that after your research, you chose KennelBooker for your cattery and that you're pleased with the decision. It's great to know that the software has been a good fit for your needs and that our team has been able to quickly make any necessary tweaks to suit your business.

We're glad you're having trouble finding any cons, but rest assured, we're always here to listen and make adjustments as needed!

Thank you for your kind words and for trusting KennelBooker to help make your life easier. We're here to support you as your business grows!

Kim
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Worth the money

Reviewed on 2018/08/03

Professional and helpful. There is a chat icon which pops up sometimes when you are in the...

Professional and helpful. There is a chat icon which pops up sometimes when you are in the software. The ability to chat with the team in real time is priceless.

Pros

The customer service is great. Even being 8 hrs behind customer service. The team gets back to you as soon as possible.
I like the fact that we can do everything mobile /real-time which gives you a step ahead of your competition.

Cons

Been using it for a month so we are still getting the bugs out so I can't say.

Response from Shanree Solutions

Thank you for your review! We're delighted to hear that you've had a great experience with our customer service, even with the time difference, and that the ability to manage everything in real-time on mobile has given you a competitive edge.

We understand you're still getting familiar with the software after your first month, and we're here to help you work through any issues as they come up. The real-time chat feature is designed to offer quick support, and we're glad it's been helpful for you.

Thank you for choosing KennelBooker, and we look forward to supporting your business as you continue to settle in!

Sam
Overall rating
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One of the best moves I did for my cattery business!

Reviewed on 2017/02/02

I had looked at many software programs for my business and always found fault with them. Then I...

I had looked at many software programs for my business and always found fault with them. Then I came across KennelBooker! It has changed my life for the better. So easy to use, even to the extent my staff who are not tech savvy at all have found there way around the program very easily.
It has allowed me to maximise my time so much more efficiently.
Whenever I have ever needed help, they answer my queries very quickly which is fantastic.
If your looking to make the move I could not recommend KennelBooker highly enough.

Pros

Ease of use, time efficient, lots of different uses.

Cons

Cannot fault it.

Response from Shanree Solutions

Thank you for your fantastic review! We're delighted to hear that KennelBooker has been such a positive change for your cattery business and that it’s easy to use, even for your non-tech-savvy staff. It’s wonderful to know that the software has helped you maximize your time efficiently and that our support team has been responsive to your queries.

We truly appreciate your high recommendation, and we're here to continue supporting your business as it grows. Thank you for choosing KennelBooker!

Daniel
Overall rating
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product easy handling

Reviewed on 2017/01/13

very helpful in making adjustments to our needs. great and easy to handle by all in our company....

very helpful in making adjustments to our needs. great and easy to handle by all in our company. great advantage for being a cloud based product.

Pros

Easy to handle and cloud based

Cons

nothing

Response from Shanree Solutions

Thank you for your great review! We're thrilled to hear that you find KennelBooker easy to handle and that its cloud-based nature has been a big advantage for your business. It's wonderful to know that the system has been helpful in making adjustments to fit your needs and that everyone in your company finds it easy to use.

Thank you for choosing KennelBooker, and we're here to continue supporting you!

Verified Reviewer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good support to change the program for your needs

Reviewed on 2018/10/23

Pros

Good support group to work with to get the software set up the way you operate your business

Cons

Basic reporting is good, but in depth data hard to get.
Not good for accrual based accounting.

Response from Shanree Solutions

Hi - thanks for the review and feedback, We do allow kennels to export their booking data into excel of more in depth analysis. Also we can add custom reports into the software if there is a specific way you wish to view your booking data.

We are working on integrations for both Quickbooks and Xero accountancy software packages - which are better suited to handling the complexities of actual based accounting.

Thanks
Stephen