Customerly Reviews

the graphics are very pretty and the software and the use of software is quite easy

- If the person who writes is offline doesn't receive our reply!
- Knowledge of personal information isn't easy to know.

It's so easy to use it. Great features.

Sometimes, I don't know if people in chat (when past some minutes) receive my messages by mails too

I only used the live chat, I appreciated the ease in creating teams and assigning conversations

The difficulty of managing the working hours of the widget

This software changed how we handle customer support, No more are the days of clunky software with loud bells and alarms to let us know there's a chat incoming, Nowadays we're met with an amazing fluid interface which lets us see important lead information, Set up Tags and Events for email marketing funnels and organise customer chats in an elegant web panel.

It's ease of use is industry leading and for such a young company a start like this is good news.

There's no real production worthy complaints about this software, One thing to keep in mind is they are a fresh company, They're human and as all new companies and humans, we make mistakes, we learn and we grow - Whilst there's times that the UI or a feature isn't as polished as a big competitor Luca and his team send lots of emails to keep us up to date on what's happening and how to bring even more value to our clients.

i like because it's perfect tool to getting closer to your customers, easy to use.
it's useful to be able to search for a customer's ticket history

Nothing particularly. i like it. it's perfect for my job

I like Customerly because it helped me to develop my business on my ecommerce site making my visitors interact more with my customer service.

What I like least is that it is not yet integrated with Facebook Messanger.

It is a good support system. I want somebody to develop answer templates for customer for quick replies

No answering templates in the app as this enables quick reply

One of the most complete customrr support systems. It has a great modern looking chat widget plus knowledge base to avoid unnecessary questions.

Extra team users get expensive when you grow

Very versatile and comfortable product. Simple and functional additions. I recommend to all those who want to give a plus to their site or product.

No weaknesses in reality. The only drawback some functions with iubenda do not work perfectly but an easily solvable defect.

Easy to implement on the web site and easy to use and share with collegues

None
Maybe the chat button in some smaller screens is too invasive

I liked its features like all marketing tools and chat support in one platform , plus it was super easy to integrate in our React Native App.

Some things can be improved like for non tech people it should show some video demonstration of integrating customerly sdk.

The ergonomic it the service. I was able to integrate it wait so much ease.

Not sure I have any least features about this product.

Nice for live chat, surveys, and automated email funneling

Could incorporate some chatbot functionality or more automated messaging features.

I purchased this as a Lifetime deal and on the surface, it is feature-packed and good for startups that are looking for an all in one marketing solution.

The UI is often buggy and confusing to use, and the customization features are severely lacking.

I love the ability to meaningfully engage with our customers via multiple channels ensuring that our communications are always leading towards the next milestones

The automations UI could be improved to make these easier to produce

Ease of use and integration with third-party platforms.
Use of notifications also on the app side to be notified immediately.

It would be nice if there was the functionality in the chat to make a screenshot of the screen so that the customer can easily give us the information necessary to assist him.

Customerly is seamlessly integrated with our website and makes it easy to talk to users and solve their problems in real time.

The chat icon with their logo on our webpage is too definitely too big

I liked the quick operation of the indifference if it is a client or business consultant and the possibility to search for old conversations

Sometimes the software crash and provides incorrect customer data

It has improved interactions with customers.

If the customer logs out he restart a new conversation

I love that i can manage my all clients with a simple and useful platform, the constant support in the live chat is amazing!

Anything. The only thing that i can say is that everyone should have Customerly.

- simple and intuitive graphics
- optimal nps management
-personalization of mail automation flows
- possibility of creating surveys in a simple way

nothing, It's perfect for my job. I do not know what to add

- Smart assign
- Really cool icons
- Very nice interface.

- Dashboard could be a less confusing and clutter free.

It is so easy to install, that one can do it himself, meaning you don't really need a professional to make it work.
And also while it works on my website, I get and can react on notifications while I'm mobile.

Nothing to mention here. It is really one of these very few times, where I'm completely covered and satisfied, more than I could hope for.

i like most about this tool is auto assigning chat with keywords, it solves many tedious tasks.

i was liking least was old UI in chatbox, but this week i saw New and i am in love ! i see team is consgtantly improving the tool and developing new features.

I've always been looking for something that merged ease of use with functionality - customerly was the solution!
I love all the integrations and the fact that you can setup a knowledgebase along with a livechat for all visitor enquiries. Long gone are the days where I'd have to use multiple softwares

I feel like the mobile app could be somewhat improved, sometimes I don't get notifications