Central Reviews

Flexible subscription options. The charts & reports are very useful.

A few major changes were rolled out, but not made public to even the subscribed users till last minute.

You can combine all your customers, and even separate accounts, in to one portal. The remote connection is very reliable and stable. Widely supported and accepted.

Lacks some features such as easy file transfer to remote computer. Seems to have slowed down development a bit ad fallen behind competitor solutions.

The user interface, for the application, is easy to use and very plain (no real chance of getting things messed up). It connects easy enough.

The website user interface is very messy, clunky and hard to decipher, making tasks sometimes very difficult to run on remote PC's. Their customer service is very difficult to work with, they are a bit curt and can come off as rude. The connections are not always stable, and can drop unless people have a pristine connection, which is very difficult to monitor.

Allows my team to quickly connect to machines across our company. Connections are always fast and reliable.

Severely lacking in features. Alternative solutions like screenconnect are cheaper, just as reliable, and support things like silent command execution, screen monitoring, etc without connecting to the machine. This allows for repair or maintenance without the need to disrupt the end user.

Reliable.
Easy Installation.
Ability to allow customer to access their system remotely as secondary user for no additional charge.

Expensive.
For the price, features such as file transfer and system monitoring should be included.

Logmein central allows me to connect with multiple devices with ease.
I seldom have any issue with the product.

Cost! Cost! Cost!
Went from Logmein free, to Logmein central and saw dramatic cost increases.

I keep this on all my PCs & laptops. Great solution for keeping secure logins in one place. Very easy to use.

Depending on which version of windows you are on, sometimes it requires you reinstall a couple times to work properly.

I like how easily you can remotely control your devices with LogMeIn Central. Is pretty straightforward to use, and with high performance for the low resources it requires. It runs fast. I like that you can create groups of users and fully customize the roles with permissions and access.
Also LogMeIn Central allows you to monitor remotely the status and to spot critical issues which require attention.

The interface is not as intuitive as one would expect. Maybe it doesn't need improvement if they can provide an explanatory tutorial along.

With all the numerous logins out there, this is a wonderful place to store those passwords and not have to remember a gizillion logins.

I would like more control of the visual settings offered in this software as well as the layout given to users.

Easy endpoint and support management. The UI is clean and intuitive. Makes remote support a snap for the help desk.

The cost is way too high. You can find other remote support tools for a lot less and either the same or more features.

Centralized Computer Management.
Its a SAAS applicaiton
Different login options ,
taking control of keyboard and mouse along with Alt, Ctrl, and delete
Blanking screen to hide your activity on terminal.
Adjusting screen resolution and blank and white option make it fast to remote and perform activity on computer

You can't disable the already remote session even with high privileges user so if two user are trying to get connected the last one will get access and you can't see who was already connected.
You have to give admin rights to user if you want him to add more user into his team you can't do it with power user type thing.
Support is terrible. If you send an invite to user the step by step process takes him to create his personal profile instead of group where you wan't to add him, so you have to tell user how exactly he can create one under group. You can't disable personal profile if created

Instant access to multiple networks through one account interface. Easy setup and deployment of software packages and scripts for multiple scheduled maintenance tasks. File transfers are simply drag and drop convenient. With a wide range of collected data at disposal, workstation health is displayed for all aspects of computer function. There is an option to remotely power on and off computers and manage services without the need to remotely take over the computer.

The only change I would like to see is to eliminate the disconnect that happens momentarily while updating the LogMeIn client software. (It automatically reconnects without intervention.)

LogMeIn is a super stable remote access to other computers that I have rarely had issues with in supporting my clients. I am able to access any of the 50 computers I work with instantly, an many at the same time from either the web portal or desktop application. LogMeIn also includes several IT functions that allow sharing of files & remote rebooting of the client computers.

The cost is higher than some competing remote access software, so unless you have a lot of remote computers you work with you could probably find a cheaper solution. They also don't have as many extra IT functions with my plan that I can find with a few free offerings out there, such as auto-reconnect once the remote system has rebooted, or a remote Windows Task Manager.

Easy to use
Client, means you don't have to log on through the website everytime.
Dual Authenication with secure code texted immediately to your phone.

When using it with Microsoft Hyper-V, if you connect the host and then go to a guest within the host, 10% of the time your mouse will stop working and the only way to fix it is to reboot the virtual guest.

Kind of expensive

You have to have the advanced version to be able to use file transfer. We found that too expensive for how much we use it so we dropped it.

I LOVE logmein. Hands down the best remote desktop software I've used. Better than showmyPC, better than apple's remote desktop viewer, better than literally anything else (except that you have to pay for it.) I love that you can easily access someone's computer AND it's easy for them to let you access their computer--very simple for even non-techy people to set up and allow access. And it's file transfer options are top-notch!

I only dislike that you have to pay for it...but that's silly. These guys deserve more money. They're killing it.

It give me the flexibility to access computers for support and other productivity purposes on an as needed basis. No need for the end user to go to a website and allow access. It also organizes the computers by group as well as setup additional users with selected access, as needed. Easy to use user interface and manageable from anywhere on the internet

We feel the cost is higher then is should be. also the Captcha security, while good to have, can be an obstacle at times

I utilize log me in for remote assistance across multiple computers in our company. It is great for remotely accessing different devices at any time.

With the version of LogMeIn that I have and use, my only request would be the ability to transfer data between machines. copy and paste for text works between devices, however the ability to transfer documents or program files would be even greater.

I used this product at my last job for over 2 years, it allowed me to access offices and desktops nationwide. I was successfully able to update, patch and troubleshoot issues on remote PC's, at any time of the day. Great asset for any size company to remotely work and control PC's

The first issue is bandwidth is very important, especially if you are transferring files or data. Every one is awhile we had to log out of Central and then log back in due to the following, slowness, or unresponsiveness from remote PC.

We are a staffing agency and have multiple clients and employ 500 plus employees. LogMeIn allows us to log into computers outside of our location to view employee info, retrieve weekly hours, and communicate with our time clocks. This saves us time and money and allows us to communicate with our clients without leaving our office.

My personal opinion is that there aren't any Cons. This software saves our company valuable time and practically pays for its self with the travel time it saves.

We use LogMeIn anytime someone is experiencing an issue on the computer that is difficult to describe over the phone. Logemein allows you to see exactly what they are seeing so that you can help identify which issues they are having. We are a storage facility and sometimes one of our partner problems wont' remember how to pull a certain report, or just can't spot what you are trying to describe to them over the phone. All you have to do is go the to the LogMeIn website, log in, they confirm and you can literally use your mouse and they can see exactly what you are doing. It is a huge timesaver. We also rent Penske trucks and this is a big lifesaver when another property is having issues non reving a truck or having reservation issues.

The only thing that is kind of a drag is sometimes there is a lag when you are trying to show something to someone and it can be a little glitchy. This has to do with different internet speeds and not with the software itself. I'm not sure how an issue like this would be remedied.

I used Logmein for several years when it was free. I was able to access my computer from anywhere and resolve issues remotely with great efficiency. It would allow me to give support to my team at any time and from anywhere.

I stopped using it when they implemented charge for any user. Being a small business owner I had to check what else was out there. It was a great tool and helped me with my business but it wasn't an essential tool for my business success.

I like how easy it is to use when I am out of the office and need access to my desktop. It has saved my work life many a times when I need a document for my boss or information for my client while working remotely.

They recently added a program to download to be able to access your computer as opposed to viewing it through your internet browser. The only problem with this can be downloaded something when there are restrictions on your computer that won't allow you to take this action.

I can install it on our remote computers throughout Missouri and troubleshoot issues or install updates without having to travel.

I would like to see file transfer capabilities on the level I have purchased

I like the suite of features. It's so much more than just remote access. However, that is the main use for me. To be able to just drop into a customer's computer is a wonderful thing.

Lately I have seen issues with the logmein agent crashing and kicking me out of remote sessions. Hoping this is fixed in the future. But it's very simple to reconnect. Just can cause interruptions.

Logmein gives you fill access to your computer from am outside location. I have had no issues with full functionality of software remotely.

There is a large lag time so getting tasks done remotely can take a while. Beyond that I have no issues.