LogMeIn Pro Reviews

The ease of ability for remote users to log in and utilize a desktop is phenomenal

There is really no key function to notify the computer that is being remotely access to let them know that someone else is currently on the computer. This gets a little frustrating when lengthy IT sessions come into play where the user may not be as technically savvy or understand that something is still in process even if they don't see the mouse moving.

We are a telecommunications company and often we need to remote onto people's computer to help them troubleshoot. We love logmein. Its so easy and its also amazing for accessing our own computers when we are working remotely.

We have not had any issues with this software.

I like the fact that I can log in from anywhere as long as I have an internet connection. It makes it a lot easier because we have a small agency and it allows me to connect into the main hub at our office, while also it being secure as well.

The only con is probably the support, they aren't the quickest to respond back. Besides that, all is great with this product.

Great access and easy to use interface to log into a computer remotely. Connection was usually quick and didn't seem to cause any issues as a few similar programs had for us.

Some lag is experienced from time to time, could be more connection/speed related than anything with the software. Occasionally had resolution issues depending on the device logging in with.

It might have an uncommon use case, but one thing I really loved was remotely patching in to my actual desktop at the office instead of just a shared drive on the network. Every now and then I'd be working evenings or weekends and realize I forgot to save something and/or send it to myself for later. This allowed me to do that.

It's pretty choppy software. The tasks I described could easily take me 20 minutes. While its uses were impressive, it wasn't a smooth operation at all.

LogMeIn is one of those companies that sets the standard for remote access. I honestly would prefer to use this or TeamViewer, but my company went another direction (Bomgar). Easy to use
Easy to support
Great customer Service
Low processing requirements

There's nothing I can really say that's a negative. Bomgar is a little *prettier*, but LogMeIn does exactly what it needs to do and it's easy fotr the end user as well, which is super important.

This was THE solution for me to use when supporting my wife's classroom remotely. Every other solution cost too much, didn't have the right features and/or was too complex for my wife to use with me. With LogMeIn Pro I was able to support her classroom with ease. I image that for a solo IT Pro or even a very small practice this would be a great option.

Stability could be a problem on some older hardware and it was a little bandwidth intensive at times.

It integration and compatibility with your desktops is great.

The solution provides a great deal of tools, but the necessity of some is questionable.

The best thing about this software is that logging in takes no time at all. Logmein helps me set a master password for all my softwares.

I don't have anything about the software that I don't like. The software is pretty simple.

LogMeIn Pro is a powerful and corporate application forremote support in a production business environment.
The tools and options to make the remote support experience complete, is what i like the most on this app.
It has great compatibility across diferente devices and Operative System. That fact, makes it an industry standard for nowadays support services.

I would like to have a more friendly user interface for LogMeIn. I feel that the GUI is a little outdated.
Also, we could use more frequent updates to fix bugs and errors.

Access to clients computer from anywhere, including vacation spots if needed.
Giving clients remote access that they had no clue they could do while they were on vacation.
Printing is another necessity that this program offers.

I can't seem to get the "turn off" if a computer is turned off. I've tried talking with tech support, but that's not working.
Multi monitor feature needs refining including visibility and pixel matching.

Overall I like the problem that LogMEIn solves. Super happy that there is a tool like this that exists. We would use it daily and it was good to have access to remote CPU's.

Overall Quality is ok. Connection always seems unstable and seems like there's a lag but could be my own internet speed.
Ease of Use: Fairly easy, but not real intuitive
Features & Functionality are basic and decent.
Customer Support: Needed but process was long and drawn out. Not too helpful

I love LogMeIn Pro. It allows all of my employees to be able to log into their work computers remotely. We are a small company, and sometimes things happen - a child is sick or you need to access your computer from home. Also, it is great to allow my employees to work remotely if needed. Works well and is easy to use. It enables employees to access business paid programs that they may not have on their home computers by accessing their work computer to get to the program and work. Minimizes downtime and increases productivity.

There are other cheaper and even free programs that allow a user to log in remotely (remote desktop connection) as long as the computer is powered on. Of course, this alternative has its disadvantages as well. No other issues with LogMeIn other than the competition. Do some price shopping to see what works best for your company

LogMeIn has always been a fairly reliable way to solve IT issues for customers or any remote control needs. It's got a lot of capabilities and functions, if you're willing to pay for it.

There are a lot of different options for IT remote support out there, and from what I've experienced, LogMeIn has been on the more expensive side - especially considering the features on the service.

I am constantly on the move with my business. While I do not sit in and office, I am constantly on the move presenting and promoting our business to potential customers. As I am on the road, it is sometimes difficult to manage all of the tasks that would be easy to do from the computer in my office. LogMeIn Central allows me to access my desktop in my office from anywhere in the world in which I have an internet connection. The responsiveness of the software seamlessly allows me to complete tasks as LogMeIn is essentially acting as a portal view to my own computer. This allows me to complete even the most demanding tasks such as multimedia presentations and programs which are very hardware demanding. Before having purchased this software, I was stuck with using a thumb drive and I would have to rely on the computer that was available to me which made my company that much less efficient.

I had a difficult time setting up the remote server at first. I had to seek the help of my on call IT person to assist me in getting this set up on my computer in my office but once I did It was smooth sailing from there.

Not a lot of good I have to say about it, other then we have been using it for the last 5 to 10 years and continues to do the job when called upon.

I think it is hard for users to learn the software, and if you are working with more then one monitor it can be very tricky trying to switch beween monitors. Also it is a very EXPENSIVE program.

Started off as very good value with a good and free offering. Quite well featured including file transfer and vulnerability management.

Remote control is painfully slow and has not kept up with the competition. Has become inordinantly expensive as the years went on.

Convenience. Ability to help my clients in a very fast, efficient manner. Less travel. Ability to help my clients do their jobs efficiently as well.

Slow to connect sometimes. Prices keep going up with no improvements/changes in the service. No other complaints.

Well the software does work for the most part if you have a new OS

1. I have a macbook pro that is 4years old and logmein has stopped working. The customer service folks at logmein have told me that the only way to get back up and running is to buy a new computer and that a pro rated refund is not an option.
2. Rates went from $200 to $400 per year per user last year. I didn't notice any improvements with this 100% price increase. Not sure how they can possibly justify this.

We have this to manage remote hosts. Use it mostly as an authorized back door if something stops working. The software loads and works easily. We use it only for remote access, so don't care about the bells and whistles.

It does have two factor authentication, which is great.

For what it is, I think it is expensive. And year after the year the price increases alot. (it is an annual subscription). As an MSP, there are cheaper ways to get remote access as a secondary measure. It is more the hassle and time switching away from it.