BeyondTrust Remote Support Reviews

BeyondTrust Remote Support

4.6 (2,032)
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Secure remote access software

Overall rating

4.6 /5
(2,032)
Value for Money
4.4/5
Features
4.5/5
Ease of Use
4.5/5
Customer Support
4.5/5
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2032 Reviews

Temitope
Temitope
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use remote support solution

Reviewed on 2022/08/27

The product helped us during the Covid pandemic when all users were working from home, it has been...

The product helped us during the Covid pandemic when all users were working from home, it has been a lifesaver for us. I recommend this product to any organization looking for a perfect remote support tool.
It has helped increase our business process and compliance level. We have also been able to meet up with the agreed internal SLA.

Pros

Its ability to do admin tasks on the end user's system without giving the user an admin password.
Screen sharing does not require any software installation.
It has different ways to access a user system, you can simply send the user a link or inform the user to find you on the public URL.
The solution is very easy to set up compared to some other products.
Third-party integration with solutions like SysAid was also seamless.
With little or no training, the solution is good to go for anyone.

Cons

For me, the solution is perfect, except for the UI interface which needs to be improved to make it look more fanciful.

Alternatives Considered

TeamViewer Remote

Reasons for Switching to BeyondTrust Remote Support

TeamViewer for Enterprise use will require the software to be installed on the end-user PC and licensed but we couldn't do that because as soon as the pandemic came all users already started working from home.
Anna
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Beyond Trust

Reviewed on 2023/11/26

My overall experience has been good. I like Beyond Trust remote support better. It is easy to use...

My overall experience has been good. I like Beyond Trust remote support better. It is easy to use and easy to give the link to our end users. In addition, if I am having an issue with my computer, the Help desk uses Beyond Trust remote support.

Pros

I like this product better than our previous software. Beyond Trust remote support is a lot easier to use.

Cons

I do not have anything negative to say about Beyond Trust remote support.

Parth
Parth
Overall rating
  • Industry: E-Learning
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Allow share Screen with the Help of Remote Support

Reviewed on 2023/02/12

Pros

1. Allow remote access and control seemlesly that is without any lag or hand issue .2. Allow companies to have their own secured environment that is restricting the access of employeee3. integrate with CRM , SIEM

Cons

1. No support for IOS devices2.. Is comparitively higher in cost than other market established brands

Kevin
Overall rating
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The easiest and most secure way to access your network

Reviewed on 2023/08/11

Pros

It is easy to create and save credentials to quickly access remote servers and terminals. Helping users is as easy as double clicking their machine name. File sharing is as simple as can be.

Cons

Different types of connections have different abilities, which can cause problems.

Terris
Overall rating
  • Industry: Telecommunications
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Beyond Trust Remote Support

Reviewed on 2023/11/30

Overall I like using it, I was able to screen share and successfully assist my customers.

Overall I like using it, I was able to screen share and successfully assist my customers.

Pros

I like the ability to screen share with members so I can see what they see because most of the time its just user error why members had issues.

Cons

When trying to assist MAC users we always had issues connecting due to some security error that would not let us screen share.

Alexander
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

BeyondTrust Remote Support reviews

Reviewed on 2023/10/26

Using it every day to connect to multiple servers to do daily tasks, development and troubleshooting...

Using it every day to connect to multiple servers to do daily tasks, development and troubleshooting.

Pros

Easy to use and user friendly. very stable and reliable. using it every day without any major issues.

Cons

Easy to use and user friendly. very stable and reliable. using it every day without any major issues.No Cons so far.

Chris
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

review

Reviewed on 2023/10/18

Pros

easy to use for end user who are not tech savvy

Cons

licensing can be pricey and need users within our team to log off

Oguzhan
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Efficient and Secure

Reviewed on 2023/07/10

BeyondTrust Remote Support has been a game-changer for our organization. It streamlines support...

BeyondTrust Remote Support has been a game-changer for our organization. It streamlines support processes and offers robust security measures, despite some minor drawbacks.

Pros

BeyondTrust Remote Support has greatly enhanced our remote support operations. Its user-friendly interface and fast performance have significantly improved our efficiency and customer satisfaction.

Cons

The cost of BeyondTrust Remote Support can be a drawback, especially for smaller businesses. Some users have also experienced occasional connectivity issues.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent

Reviewed on 2023/06/13

Pros

I liked the fact that it makes to connect with everyone worldwide.

Cons

If only they can make it easy to update.

Verified Reviewer
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 501–1,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Remote Support

Reviewed on 2023/05/05

Very Helpful!

Very Helpful!

Pros

Screen sharing is pretty cool, because you are able to see what is wrong with your computer

Cons

Maybe the alerts/Escaltion. I don’t use it often.

James
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

reach out to your team for support with this application

Reviewed on 2023/08/28

The application has helped us to stay more closer to people we serve

The application has helped us to stay more closer to people we serve

Pros

i use BeyondTrust remote support to offer technical assistance to field team, I like the ability to send instant messages, The application has friendly user interface and i like that

Cons

sometimes the application hugs while using it and the customer technical team may delay responding to your concern

Mohammed Masthan
Overall rating
  • Industry: Computer Games
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Oysm software to take Remote support

Reviewed on 2022/11/24

Pros

Easy to use, GUI was good, easy to understand, precautions take to prevent any data spillage is good

Cons

Lagging issue, Audio gets stuck lot of time

Chad
Overall rating
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great remote support software!

Reviewed on 2023/05/01

Pros

The ability to pin endpoints and have quick and easy access to them makes supporting our users so much easier. I can literally take a call and be in their machine withing 10 second of the user telling me their issue.

Cons

Remote support for mobile devices is a bit more involved. It requires the user installing the remote support app, entering site URL and session key, and enabling screen recording (for iOS devices). It's still not terrible, but it would be nice to have a quicker option. Probably just a limitation of mobile devices though.

Ashwin
Overall rating
  • Industry: Information Services
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Good tool to remote in and for troubleshooting

Reviewed on 2023/07/20

Pros

-Handy product.-Easy to use and options are very useful.-excellent connectivity.

Cons

Nothing much to point in. Looks works well.

Tushar
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

BeyondTrust: Perfect Tool For Sharing

Reviewed on 2023/07/16

Pros

The one click remote session can be taken through BeyondTrust. The files can be share seamlessly and provides the security support. Provides excellent customization.

Cons

I haven't found anything to dislike about BeyondTrust. It provides support on all the OS platforms.

Carolina
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Service desk to support for any device

Reviewed on 2023/07/04

Is an easy service remote desk with secure access and support for any device. Very Useful.

Is an easy service remote desk with secure access and support for any device. Very Useful.

Pros

Service remote desk with secure access and support for any device.

Cons

I didn have any issue yet. Let's see the next months.

najmus saqib
najmus saqib
Overall rating
  • Industry: Banking
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Review about Remote Support

Reviewed on 2023/04/01

Pros

I have been trying so many remote apps but this one is the best so far. This application is very easy to use. As i deal with the clients who need fast services but thanks to its low downtime. It just connect at a go. I recommend this app to everyone who works remotely.

Cons

The only thing i found negative about this app is that it works as a trial. Only paid version works with all the feautures

Samuel
Samuel
Overall rating
  • Industry: Machinery
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Excellent remote support tool

Reviewed on 2023/03/31

The experience achieved has been satisfactory by having this software, any problem in the corporate...

The experience achieved has been satisfactory by having this software, any problem in the corporate network can be solved quickly and without moving to other places.

Pros

Being able to have this software makes work much easier because you can do remote support from anywhere in the world, solving and repairing problems quickly, saving transportation costs and timeIt has an ease of use to be able to connect easily and quickly

Cons

I have not found any fault or something that I disliked, fortunately I liked everything and it has worked correctly

jean pierre
jean pierre
Overall rating
  • Industry: Arts & Crafts
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Analyzing remote support

Reviewed on 2023/02/22

Mi experience has been good, from the firts fay of use it was easy for me

Mi experience has been good, from the firts fay of use it was easy for me

Pros

I like its ease of use and that it saves the information of each session that I start as a follow-up

Cons

I like everything, but I would like them to add the 2FA sistem, since this would protect more information that may be important or confidential.

Gulzar
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Important for Online Service

Reviewed on 2023/02/23

Pros

Remote Access , Password Management and Screen Sharing what I used most and loving it

Cons

Great going pls keep it up same enthusiasm

Monalisha
Overall rating
  • Industry: Information Services
  • Company size: 10,000+ Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Highly productive

Reviewed on 2023/06/24

Pros

It makes troubleshooting remote desktops easy and very smooth controls.

Cons

Controls are limited however there is no major con.

Sheena
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

General Manager

Reviewed on 2023/06/20

My overall experience has been great with no complaints

My overall experience has been great with no complaints

Pros

What i like most was the support and remote services and great help

Cons

there was not anything i did not like about remote help

Boris
Overall rating
  • Industry: Farming
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Bomgar Beyond Trust

Reviewed on 2023/02/15

Pros

Easy to train helpdesk how to use it. Very easy to add clients and remote users to login via URL. Many reach features such as running powershell, scripts, copying files, looking at system info

Cons

Sometimes after a long reboot, does not reconnect. Need to close session and re-open, that's pretty much eay

Alternatives Considered

TeamViewer Remote

Switched From

GoTo Meeting

Reasons for Switching to BeyondTrust Remote Support

Feature rich.
Giridhar
Giridhar
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Remote support is good for any platform operated remotely.

Reviewed on 2023/02/12

Remote support enabled our org to get all the employees across the organization connect via common...

Remote support enabled our org to get all the employees across the organization connect via common node and establish communication. Multiple platforms were supported successfully.

Pros

Remote support supports installation, debugging, exploration and supporting of multiple platforms virtually. The network connected via web could open up remote session and have users successfully communicate across the world on any nature of support. The software supports presentation, screen sharing and troubleshooting of any platform within the network.

Cons

The presence of high speed internet is a direct dependency on getting the communication established for remote support. Any minor disruption in the internet connection could force the installation or assistance offered via remote to be restarted from the scratch.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Using experience is good

Reviewed on 2023/02/20

Pros

Most helpful to remote support. User friendly application. User friendly UI interface. Remote device support feature is mostly the wonderful module

Cons

Remote access is sometimes getting lack . Connect sometimes get out from the service. All over the good application