Healthie Reviews

The ability to do everything I need to run a successful business in one platform is AMAZING. I was scared to start my own private practice because I didnt know how I was going to be able to do billing, paperwork, and organize myself, and set myself apart from other RDs - Healthie helps me do all of that and more!!!

The app is a little buggy sometimes, it quits and can be hard to respond in at times. The messages piece can be very slow. But the website portal has not let me down it is easy to manage and my clients really enjoy posting and utilizing it's features!

Healthie practice management is as robust as I need, allowing me to group clients as needed. I am also able to deliver program materials with ease.

Integrations are inconsistent; You are able to access some programs directly from Healthie, while you cannot with others.

The form builder is not very robust and is not dynamic at all.

It helps me immensely charting using professional language.

The expense, i wish there was ways to minimize the expense

Variety of integration features
Ability to offer passive income

Horrible customer service
No customer service phone number to speak to someone for assistance same day. Had to wait for email response or set up a zoom meeting.

Healthie provides excellent customer service, is easy to use, and complies with HIPAA. It streamlines practice management by making scheduling, billing, charting, and document sharing easier.

More feature and report customization options would help Healthie better suit the needs of different practices.

I like the visual appeal - coming from traditional health care system it is a lot less clunky and boring. And it matters because I look at it every day!
I am not very strong on technology, but Healthie is pretty user friendly. You've got to figure out each different thing you want to do and learn the process which takes a bit ... but I find thats true for any software. Support is very helpful and responsive.
Healthie has lots of room for me to grow my practice in several different directions (I could add clinicians, programs, webinars, classes, telehealth or in person) and its one of the reasons I chose it. I don't even come close to using all the features to their full potential - in big part because my background as a physical therapist is a bit different but I love the options like the chat features, goals and tracking.
Healthie also has a lot of features on one platform - HIPPA compliant for PT, some basic options for my Pilates classes (which i was able to transition from in person to to online in one simple step when everything shut down in March 2019!!) I don't have to deal with separtate billing and payment, schedulers, documentation systems, and telehealth platforms. they make it really easy!
The team is very dedicated to improvements and are receptive to feedback too which is great!

Right now the option for classes tied to packages is a bit limited .... but I'm kind of trying to do something that Healthie was not initially built for (fitness class - more like a Mind Body Online setup). but they are looking into options to make this work - which is awesome.

Ease-of-use from the consumer end, good visuals, able to easily upload, and edit forms,. Intake flow is excellent. Assistance with building forms is also very good.

Lots of quirks and bugs, seems to lose connection with my calendar frequently and then patients get scheduled at a time when I’m not available. Patient can’t be in more than one group, or program at the same time, and when you’re running multiple programs simultaneously the patient needs to be in more than one program. No ability to talk one on one or directly with any customer service representative. You have to send an email, and then they will get back to you, usually this is pretty quick lesson one day however sometimes it is longer even when there is a time pressing issue.

The videos were very informative and customer service was always available via email or phone

I would like to see a video from the initial email to invite the client to Healthie through the process of getting them set up, set appointments, video appt. payment etc. instead of seperate emails for each of those tasks.

I love that Healthie is a "one stop shop" for everything I need (charting, scheduling, document storage, faxing, etc.). The customer service representatives are knowledgeable, polite, and quick to respond.

It was a little tricky to navigate at first. I also notice that I don't have a "back" button when I'm in a client's profile, and end up having to start over with what I'm looking for. Although this may have recently been improved.

Very easy user-interface - very straightforward.

Focus on nutritionists and wellness meant it is a very specialist.

I liked that they are very client focused.

I needed to get more patients to my practice

I found the getHealthie app pieced together the big picture of my practice for me and allows me to manage all aspects of my business at a level I could not before. The ability to embed Healthie into my website in various ways took the need of a web designer out of the picture and I was able to build the website myself. The ability to work on documents together within the Healthie platform is a big time saver and what a help it is to open the client data base and have the clients entire picture there to access in one place. With Healthie, I can manage my clients pretty much with my phone throughout the day.
It continues to become a better app every month and i am excited for the integration of retail sales next month. I am hooked!

I am anxiously waiting for the integration of retail sales. I would love a library of training and exercise videos to pull from.

It’s relatively easy to use. It meets the needs for my operation. In terms of scheduling, taking payments, and submitting insurance claims. I like the support from the blog and the webinar content is relevant.

I run into challenges using it on my iPad Pro through the app and from a search engine. Sometimes I am logged into a session and so is my client but we don’t connect with each other.

The ability to connect your calendar, hold all documents in the same place, and easily contact clients is beneficial.

The customer service is awful. It is hard to get a hold of anyone, and unless you are on a premium plan, they will not call you to help you navigate the system. Payments have been delayed by quite a while, and there are many small glitches within the platform that make navigating from page to page cumbersome.

My favorite part is having all my notes in order and easy to find. I also love that it gives my clients the option to log food, physical activity, etc.

My business is not full-time and is done more for fun. I wish there was an price option based off number of clients.

I like the ability to create forms and intake flows for my patients. It is also very helpful to be able to separate new and existing patients, send different handouts, recipes, forms to complete, etc.

That it does not have a way for my patients to track macros (such as MyFitness Pal) within the interface.

-Easy to use
-Great video chats
-Great text-based chats
-Perfect for talking to a doctor, without going in to see a doctor!

-Really, nothing to complain about, it made visiting my nutritionist so much easier!

It is fairly easy to use for the client and for myself. Easy to plug in information. Set up to be ready to go. Better than something I could have created myself. I really like that the clients can input their own credit card numbers with out going though me.

There are some glitches that are being worked out. I would like to have a part that analyzes the clients food intake values.

That it is use friendly and easy to get started

I really enjoyed the software and I had a great experience with Healthie, but because of not as a high volume of patients as expected (new to business), I wasn't able to justify the price point

Keeping client info, apts, charting and billing in one platform! I was using multiple platforms. Still have fax in another one because I don't want to change fax numbers.

Clients complain of many glitches - clumsiness in their end.

It would be great to have a "Reminder Feature" so that we as RDs know when to check in with patients or other stuff between appointments. Also would be awesome to have EMail Marketing capabilities. I still use Mailchimp for my newsletters.