Paldesk Reviews

Simplicity and Pal brand is great thing! :)

Maybe more features like video recording

It saves you a lot of time, because you can answer to your customers from different platforms on one place.
I like the fact that you can integrate it with different massaging apps.

There is still no integration whit Whatssapp.

We love the powerful and simple to use features that Paldesk provides to our booking platform!

I am missing visitor recording on the website and give them proactive support.

PalDesk ticks all the right boxes: a friendly, (somewhat) targetable chat widget, feedback widget, and popup builder. The widget builder offers good customization and I like being able to connect different channels to the service. Customers can be prompted to enter email for follow-up, important if you're not able to respond in real-time to their query. The featured links within the chat widget are an excellent tool.

A few aspects of the implementation make it a bit challenging to use:
1. The administrators' panel is a bit confusing. Perhaps that's on me, not having learned it thoroughly. Just be prepared to take a bit of time to get familiar with it.
2. Caching means that you may get partway into the interface, then be faced with a log-in screen. After logging in, you may have to start over in navigating to where you want to be.
3. I've erased a widget by accident. I dont' remember the details but I do remember that the system didn't save backups of my settings. There was no way to revert.
4. When assigning a chat, the system isn't smoothly responsive. You may need to click a few times or wait a few seconds.
5. The bot builder doesn't work very well, and PalDesk has chosen to de-emphasize this feature. But I think that's the right way to go; bots aren't as great as we might have thought.

Chat looks really good on a website, and response time is great. Integration of different channels is great too.

Support is good but I think they can improve in that segment.

I love the features to offer support. It is fantastic to have support Facebook messenger, chat, and email all from one place.

There have been several bugs that we have ran into. The team had done well with addressing these though.

Easy to get how it works, super user friendly and extremely useful :)
Integrates with an e-mail, facebook and twitter accounts fast and easy, squeezing all communication channels at one.
Customization is simple and smart team option to assign contacts to the ideal agent works proces to be very efficient.

Because of the my job requirements, it would be great (for me) if there were some extra features developed regarding an e-mail handling procedures...

Easy to use, one dashboard for all channel (website, Facebook, email, ...) Mobile app, Integrations,

In free versions are Facebook, e-mail and the web, but not Twitter

It does everything that I need it to do. I was looking for a solution so that I wasn’t missing messages and could get them all in one place along with adding a chat function to my website!

The set up is a bit challenging and was not very clear to me but once everything is set up it’s smooth sailing.

Is great how it connects everything just in one place. Is very helpful, specially for a small company like mine.

Hum.. I think it would be even better if they could add as much channels as possible. Like Whatsap, viber