We needed a tracking app for our field service team and this app came in the front runner for the price for the amount of modules that we could get with it. We wanted to try out the basic modules first to see if this was worth the work to get it set up and all of our information imported into it to make it work. The set up was incredibly easy. It is sort of slow but it does everything we need it to do. Import of CSV files is seamless and scheduling jobs is quick and easy. Customer service is extremely quick to respond by just submitting an email with the question or even a suggestion. My sales rep even answers quickly.
Basic modules are easily upgraded to individual modules so that I don't waste money on things I don't use and won't use. Customer services response is very quick. Sales response is an expected rate.
updating pages is a little slow but not so much that I wouldn't recommend. Slight language barrier on the phone but was able to get the information I needed.
Thank you for the kind words, Dena! We really appreciate you taking the time out to share your experience with us. We can't thank you enough and express in words how delighted and lucky we feel to have a wonderful customer like you.
Rapidsoft's Field Force Tracker has really helped our company serve our clients efficiently and responding to client calls quickly while optimizing our resource management resulting in huge cost savings.
Its great practical features and user UI with every conceivable information capturing fields. We now have all the required information and its availability at the right place.
As of now it fulfills our all essential requirements.Can't think of any shortcomings as far as our business is concerned.
The admin platform and field platform are easy to access. The creation of service requests by the customers and ability to create work tickets from that is easy to do.
The only drawback (and I may just not know where to look) is a time stamp of exactly when the customer typed in their request.
We thank you for your positive feedback. You have been a great customer. We love your service team who have provided so many useful feedback over the years. Thank you once again from our entire team.
I have a team for servicing my clients. It gives me good control on resource deployment and for the guys in the filed it has all required information on hand.
The user interface. It has all necessary information.
Too many features but maybe other users need them.
We thank you your positive feedback, Sir.
As a long term user of FFT software over many years, your positive feedback is very important and encouraging for our entire team. Thank you once again.
Invoice and contract tracking has put the company record accurate, Inventory tracking and employees management is a pro
with such like a software in the company, i don't complain of anything if not appreciating the developers for the best work
We were looking to move from paper service calls to electronic format for ease of use and tractability. So far this meets our needs but would love it to be a bit more flexible.
Cost and simple app. The techs download the app on the phone and this makes it very easy to use for them.
Looks very dated. Could use a fresher looking interface or GUI. Wish I could use the Admin features on the app with my phone. This would really make the app rock.
Thank you for taking time to write a positive review. We always look for suggestions to improve and do our best to address them.
An admin has access to all the functionality via a browser on any device - a mobile, a tablet or pc or a laptop. Unlike Field techs, Admins don't need to report GPS locations continuously, and hence, using the mobile app doesn't add any benefit for Admins.
Regarding the interface, we have been developing FFT for nearly 15 years so a lot of our users are used to the current interface - which is very easy to use with almost no training needed. We are coming out with alternate themes in Q1 2019. We thank you once again for your feedback.
Easy tracking and good cost!
The ability to track and the response rates that are associated with the software is great. You can assign projects and then track how the project is coming along.
Nothing really. I feel like the price point is good and many companies could benefit from the software. Keep up the good work.
Overall this is a great system. It needs a little tweaking to make it more user friendly but generally it is easy to use and maintain.
The ease of use once all information has been entered
Figuring out how to upload data. Multiple steps to close out jobs
We thank you very much for your valuable feedback and positive review. Our team is always available to help new users in uploading and migration of the existing data from other systems.
Field Force Tracker is used by small companies as well as bigger companies with large service teams and very complex & unique service needs. We try our best to maintain a proper balance between usability and availability of lots of options to our customers to adjust work flows as per their business needs. Thank you once again.
use this software you all field customer support companies or all repair type business you track your service or job scheduling in the field
Tracking Employee Location or job management service with client status or feedback review or automated report generated after post review client dispatch work order
Yes i like it field force tracker that is good for Quick quotes and Invoicing, Filed staff management solution or Filed staff management solution
The ability to track and response rate associated with this app are great,
Easy to interact with the team,
Job scheduling is quite easier
None to be found. Sometimes Recurring charges are too high other than these high charges, its all good.
Hi this side NewYorkBIO bioscience supports companies. Our field team used field force tracker mobile tracking software with mobile build apps. that is great or trusted software and used very essay all employee are qualified education or not qualified education. yes amazing.
job scheduling or mobile tracking
Thanks Mike hanigan to support my owner
The Field Force Tracker SAAS model is very helpful software for services industry and makes optimum utilisation of field staff with low latency.
The ease of booking complaints and handling of the same to the field staff is very efficiently carried out without delays. System response is fast enough to handle even large number of queries.
Little options to modify functionalities as per your requirement if your user base is small but the company takes care of adding features in the next release.
Thank you Ak
My overall experience is very good like support team management or software very nice simple effective to improve business efficency .
More A to z technician scheduling time sheets, worker availability tracking and quick efficient service reporting, Custom drag and drop Technician Scheduling, Sales Order Processing & Sales Invoicing any more
Technician job scheduling, sales order processing and sales invoicing or assing task with mobile app
Thanks for the awesome review. We work hard to meet expectations like yours, and we¿re lucky to have great customers like you. Come back and see us soon.
Its easy to track the team member. Can be easily interact with team.
Assign projects to members & can ask for their daily job work
No Cons yet. The pricing should be a little bit lower & should be server based one time license. Recurring charges are too high sometimes.
thank you very much Trinity Touch Pvt Ltd
My packers movers all team used the service app to track very ease all qualified mambers over all used nice field tracker
Very nice! Great software tool for solution field management work order
thanns Ana Maria
Yes very great tracking software for field management employee or work order
This software tool are excellent overall
thank you Tim