JumpCloud Directory Platform Reviews

The fact that I can have an active directory and SSO managed for Macs/Ubuntu and Window users all in one place is amazing

There's a bug and it locks our users, especially in Ubunto but also in Macs and it caused a HUGE inconvenience for us. Takes support time to respond. Initial chat response is quick, but when we need the professional side ad-hock when I have an Executive locked out of his pc all day, it wasn't resolved

SSO integrations are incredibly easy to configure, no matter if you are using a prebuilt configuration or need to make a custom connector. Having SSO, LDAP, Radius, MFA in the same platform as device authentication and configuration policies is something I have not found outside of Microsoft AD and JumpCloud. There are remote management and monitoring tools out there that claim to do these things, but so far JumpCloud has proven to be incredibly simple. I am constantly amazed that my tests just work within the first few tries. I am used to Microsoft environments where testing gets very tedious and gives minimal feedback on how to make things work. JumpCloud supports MacBooks like a champion. If your office is heavily invested in MacBooks, and you are looking for an easy way to centrally manage authentication and hardening, JumpCloud is the tool for you. By far my favorite feature is "Submit an idea" right in the admin console. You get the sense that they really care about their admins and want to make a tool that is always getting better.

1) No nested user groups! I feel this is essential for identity and access governance.
2) The device policies that they have available cover a lot of the base security hardening needs, but I am excited to see just how much of the various supported OS jumpcloud will eventually be able to tap into. I would love to see JC mirror Active Directory Group Policies as much as possible, and continue to get more configurations added for MacOS.
3) iOS and Android devices are not able to be managed by JumpCloud, but I have been told this is coming by the end of 2021/early 2022.
4) Only TOTP MFA is supported for the admin console, and after getting SSO set up on a lot of tools the pain of that is getting to me, but I know they are working on this feature as well.
5) I personally believe that a remote desktop tool would make JumpCloud the king of IT tools.

Support right through the demo to the purchase, to the implementation. Success criteria are agreed between yourselves and them.
They're improving the product almost daily and have the ability to use web-hooks to monitor service status'
The ease in which you are able to integrate Gsuite (as well as multiple ways to import users from your existing central directory) It also gives you the ability to tailor the input for mass imports to limit the need to get users involved in this stage. The ability to simply submit Ideas to improve the UI. The communication from their design team and being involved in user testing so early on.
The resource and Knowledge base is extensive and easy to read - one of the best Ive used from a company in this space.
The interface is also simple to use and navigate through without being buried under complex sub menus
Straightforward email notifications from the system.
Being able to simply reimport users youve deleted without having to wait for a sync or overlapping the account when reimporting.

A few tricky bits around JC > Gsuite integration wording that take some time to get your head around when integrating and activating accounts once imported.

The admin vs user console login is dynamic and handled via one URL making it a little frustrating to see what the user profile looks like as you have to log out/open a new window to log in as a user - they should be separate logins URLS/Pages or have dropdowns within the admin page in order to switch between. The lack of global settings to apply around Security means for both user login and System security - you have to apply MFA individually to users
When removing/disabling users there isnt an ability to change what happens to their email account - they will be disabled/suspended immediately.

Not able to tailor the automated emails that come from the system to your users as it stands

Importing users via OUs inside Gsuite isnt possible (its everyone or needing to know user by user who to import (not the end of the world but worthwhile noting if you have more than 200 users + copious amounts of group emails)

Currently no ability to assign users to OUs from within JC to Gsuite.

We utilitise divisions and Departments as sub groups for organising our employees and use this hierarchy in another solution. Youre currently not able to nest groups so we had to flat out create ever department as top level inside the "system of users" section. Again a little niche for us, and shouldnt mark this awesome product down

Jumpcloud has several features that will bring ease of use to you life. The simplicity of the system and the ease of understanding is key. Going from a brand name MDM to using Jumpcloud was super easy. The everyday management and the use of it, is definite stand out for me in terms of using Jumpcloud.

Jumpcloud has alot of items, some are less relevant. But one negative aspect, and this is getting better, is the possibility to push macOs application to users. This is still fiddly but I'm sure that Jumpcloud will come out with a solution.

Jumpcloud has provided us with a full DaaS solution which we were able to scale easily, and have seen the benefits versus our prior environment. We are able to implement policies and enhance our security posture very easily by utilizing Jumpcloud. The SSO integration is a great feature which is included in the standard plan, and allows us to save money and resources on having an additional solution in our tech stack. The ability to manage all users and endpoints through the console allows for streamlined processing of requests through our Sys admin team.

I don't like the lack of readily available reporting which can be generated directly from Jumpcloud. The data is all there, and we can get it through various extracts, but I would like to see some high quality embedded reporting with the ability to share and customize reports. I also want to see more integration with services like Slack.

What do I like best? I think the list goes on and on way too long for this. JumpCloud does everything I could think of. From LDAP, to IDP, to server authentication, to MDM and so much more. JumpCloud has helped Octane solve so many issues that I didn't even know I needed to solve. And on top of that their support team and our account manager are the absolute best.

The only thing I dislike about JumpCloud right now is that since we have so many bookmarks and SSO connections on the user portal, there is no favorites page on there for them to only star the applications they use daily. Its getting cumbersome to keep track and find the applications you need sometimes.

I love its ease of use. Getting started using it was effortless as a single tech doing the work. Its ability to serve as a directory server for G Suite, PowerSchool (LDAP), and WiFi (RADIUS) makes my life so much easier. And it's even great that for G Suite it can be user-specific. We have some accounts that we don't tie into JumpCloud simply because they only need email. JumpCloud can "pull" G Suite Accounts if they already exist, and I love how it can "push" accounts as well for creating new users.

There are a few niceties that they haven't implemented yet. Extensive logs can easily be pulled via their API, but they aren't available via the web-gui. They also haven't yet managed to implement the ability to manage Google Groups through their interface yet (but that's supposedly coming soon).

i like the control it has for configuring usage, compliance and security. I have mostly worked with SSO apps and some user grouping setup and have found great benefit. I also love the fact that it has a intuitive UI.

I think one issue another admin had was compatibility and roll out to 'take over' laptops, PCs and servers with the agent. My issues I think are the fact that sometimes the SSO apps dont work cleanly - ie. logs us out soon, etc. Another thing I think is the performance of the platform at times is a little slow.