It's an easy-to-use, clear and useful resource management tool
Detailed and precise reporting
We have replaced three of our systems with one product
It streamlined our operation
We now have a software that is customisable but most of all used by our employees to satisfaction of all involved
We chose Hub Planner to get serious about resource planning and to move away from spreadsheets and emails.
It was very easy to set up to suit our needs. Grouping and filtering resources proved very handy.
It integrated our timesheet system which is now much more precise and user-friendly.
The recent annual leave feature replaced our previous system and is very easy to manage.
The reports are detailed (or not) as we choose and quick to generate.
The software is intuitive and nicely customisable so we can see exactly the information we need without any unnecessary clutter.
I personally have to command the customer service which is quick, reliable and personable. There are not always quick solutions (like in life!) but there always seems to be a workaround.
The product seems to be going from strength to strength with new features and upgrades/updates regularly which is good to see.
Overall, we are very happy with the product and can definitely recommend it.
Since this software is still in development, there are features that we would like to have and are not available (yet) - but of course we realise these things take some time. However, we are very happy with the progress and new features added over the course of our use (about 2 years). There are the occasional intermittent issues but the CS team is very quick to sort these out.
Hub Planner is a great visual tool to easily plan your capacity and make quick decisions. The user-interface is extremely well-designed and easy to use. The search (filter bar) capabilities to sort through your resource pool and look for specific set of skills is my all-time favorite! The custom reports section is also what makes Hub Planner great as you can really pick and choose the exact information you need. Finally, if something is missing or if you need assistance the support team in AMAZING! I can't tell them enough how impressed I am with their customer service every time I have a question or simple feedback!
It's hard to find something that I don't like about Hub Planner. Of course, there is always room for improvement and as a user you can participate by voting on features you would like to see them implement next. Although I hear the API works great, (I'm not a programmer) my dream feature to automate my report needs and some other tasks would be a way to connect directly to the database. Otherwise, Hub Planner is almost perfect :)
We have reduced the management of resource planning & also the number of times files became corrupt. Also, allowing different groups different access levels meant we could provide management reporting and user reporting in the same application. Introducing timesheets means we were able to move to a single application rather than two for planning & time recording.
Easy planning features that can be viewed through project, resource group or other lenses is powerful. Integrating this to Hub-Planner timesheet functionality was equally simple and reduces the effort users have to do to complete their timesheets due to the pre-population. Data extraction & the ability to build customer reports is straightforward. The help guides are detailed & comprehensive, but if they don't provide the answers, the support team are fantastic & responsive, providing a fast & efficient resolution to any problems or questions.
There are a lot of things you can configure within Hub Planner, but if you want a fully customized solution then Hub Planner may not work for you.
The software was very easy to use and intuitive. It takes very little time to understand the basics, so you can get up running with it quickly. It is also possible to do quite a bit of customization to fit your organization when it comes to resource profiles, types of projects/activities/work, etc. Hubplanner is relatively quick to implement new functionality based on user demand.
The ticket system for customer service is logical and queries are answered quickly, but it would be improved UX to have an account manager to call for very quick action/support.
Happy to recommend Hub Planner as a resource management solution. Is it well priced and they are constantly adding new features. Customer support has always been excellent.
We have been using Hub Planner to manage our technical project teams’ resources for over 1 year. We have found it easy to setup new projects and assign and reassign resources. Project managers and engineers are able to easily see who is working where and create reports and view overview resource details in the dashboards.
Could be easier to assign different colours to booking categories
Hubplanner is great for managing team members and budgets.
Offers excellent team management and scheduling.
Expensive. Otherwise so far so good. Would be amazing if integrated with Xero.
The HUB Planner platform has streamline out S&OP planning process. Out project managers now have the information they need to structure budgets around resource availability and project timelines. We are making more informed decisions from hiring to sales because of HUB Planner.
The tool itself provides an intuitive set of reporting tools and visuals on our team. In addition to the native tools the read and write API makes decision making possible across platforms.
Some of the permissions could be bifurcated further into "edit" and "view" buckets. A marginal increase in baseline environment configurations could go a long way.
It makes it really easy to customize your teams and your projects, but can be very finnicky and temperamental.
Copying allocations, splitting the time for folks, adding new projects, making notes... it's all really simple to do.
I have a new mac air, and it makes it really difficult to run a meeting while projecting because not everything fits on the screen.
very flexible way of adjusting your budget or plan on the go or in the office.
It is not an expensive software unless you want all of the greatest features, then it can add up quick