Avatier is great!
Overall, this is a great product and saves your company and techs from doing a lot of extra leg work so they can focus on more important issues at hand.
Having the ability to unlock or reset your AD password from anywhere with an internet connection is such a valued asset in the IT industry
Only issue I've seen is if a user attempts to reset but misses some security questions, sometimes the web portal will trigger a reset even though it was not successfully performed by the end user. This in turn causes the end user to require manual assistance from on-site support
Reducing manual labor and time to completion of tasks with Avatier AIMS
We started with using AIMS for self-serve password resets due to the fact that a very significant number of calls to our service desk (about 65%) were taxing our resources. As soon as our employees were enrolled, password reset requests dropped 90%.
Later in our relationship, we decided to add Password Bouncer due to the fact that a large number of our users would create weak passwords, even with MS "Strong Password" settings enabled.
We then moved on to access requests. By using Avatier AIMS, we have made the task of requesting access significantly easier and quicker. The ability for anyone to be able to approve access via their phones has been a big player in this. We no longer have to wait for approvals.
Next, with the introduction of a new HRM system, we moved to automating the process of hires, changes and terminations. While this is still a work in progress, AIMS has been a central player in this project. We have automatic hires and terminations working perfectly. We are working on changes and expect this to be an ongoing process as the company changes.
Avatier's flexibility to adapt to needs is a main reason that I have continued to use AIMS. I've been able to use it for any type of request from our users and administrators. I have yet to find an access or password task that it couldn't handle easily.
I also like the way AIMS handles feeds from other systems. It is easy to use and adapt to a company's unique requirements. Its ability to use virtually any Active Directory field for identification made it easy for us to move to a process where all hires and terminations only have to happen in our HRM software. The feed between the two allows the automatic creation, change or termination of accounts.
I would like to see the ability to create my own reports. Avatier has been very accommodating when I have a request to generate custom reports, but it would be nice to be able to create my own.
User friendly on request submission.
Ease of use -- users are guided through enrolling and utilizing the features of unlocking account and password changes. Agent software quick and easy to install. Definitely a cost saver in regards to IT Support staffing.
The support for smaller organizations could be problematic. While responsive to software production issues, the required SQL database and IIS platform are typically not supported. We appreciated the support assistance we received for both (we do not have a DBA or website staff person), but it was made clear that it typically would have fallen under billable assistance as opposed to product support.
All Around Solid
The platform from the beginning has been great. We have had Avatier for almost 10 years. We have expanded our use of Avatier over the year into automating the Account Terminator and Provisioning feature.
Any support tickets entered are responded to quickly. One time the problem we had turned into an update for everyone to benefit.
Another pro is that you don't have to staff a huge team behind this platform to support it for your company.
That their social footprint is small and needs to expand.
Avatier Privilege & Role Reconciliation
Overall with the ability to have single sign on was a major benefit for the Service Desk. Also the product allowed us to manage our remote field users by identifying those users that had not longed into the domain and allowed us to contact those user.
As as Service Desk Manager at the time our Service Desk organization utilized single sign on for all of our users throughout our organization. Along with a single point of management when assigning our users security. Our internal customers were also able to reset their own passwords from a single point. The report function was easy to use manage.
The product at the time did everything that we had need at the Service Desk.
Great Tool, Great Support
They have been great and very supportive. The Password Management tool works great and I look forward to more automation.
I love Password Management and how it helps us with incident avoidance. We are just getting set up on some automation for onboarding and offboarding and look forward to being more efficient.
The set up time , but this is mostly due to our own environment.
Easy Access Management
Our end-users are able to easily request various types of access to servers, applications and network shares. This eliminates the need for the service desk team to assign access.
Provides end-users with the ability to request access to various systems and network shares.
We seem to have lost the ability to revoke access.
Set it and forget it
Lower call volume to service desk
I have used avatier as a third party support and currently use in new role. I make it a point to enroll and demo avatier to all of our new hires and have received great feedback once completed
We have many applications that the service desk receives calls on. Avatier lowers the volume for AD password resets. We have about 95% of licenses being used currently.
Trying to get end users to remember about the tool when not used often. Not the fault of he application but would like a good way to remind end users of ease of use and value
Great Product, Great Service
We have been using this product for year and it works great. Reduced our overall ticket load by empowering the end users.
Flexability to manage all accounts from one pane of glass and sync accounts
On checking account status, uses questions rather than current password.
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Avatier product review
the support team is extremely knowledgeable with all of the support case that I have opened over the years.
they know exactly what the issue is when I open a case and there is never any guess work on their behalf
none. the product works and is very reliable.
Upgrading to V7R3
Being down for a couple days made us realize how much we depend on this software to change passwords!
It was very easy to upgrade the software with the help of Customer support. Our software had stopped working when we upgraded our IBM operation system from V7R1 to V7R3. Michael was able to jump in and assist and got us back up and running in no time His knowledge of the software and of the systems was stellar.
We had no warning it would not work on this version.
AIMS - Avatier Identity Management Software Review
Seamless integration and simplified administration. Avatier is ahead of the curve with this product. Knowledgeable staff supporting you along implementation. Overall great product and experience.
Pulling in data and cleaning up is never fun but all things considered it went pretty smooth.
AIMS - Avatier Identity Management Software review
It really helps us in making our team profession and saves our precious time
The main thing about Avatier Identity anywhere is that it is very simple and easy and their customer support is also very brilliant I came across some issue and they responded and solved that very quickly
I had used avatier identity management software I didn't come across any issue it so i have no complains about it