Together Mentoring Reviews

The backend view is very easy to navigate, and helping to resolve user issues is always simple.
I have been receiving support around a couple of features which are in the process of being updated for efficiency, and I feel confident that where possible, suggestions and requests have been taken on board.

There are a couple of features which need tweaks.
Some users had trouble understanding how their meetings were due to go ahead, or which platform they were meant to use - though this may be down to the user's own lack of understanding, a general set of instructions about this needs to be more prominent.
When logging in, I have had to reset my password a few times as the system didn't seem to recognise what I knew to be the correct password. This happened three times in one day, but hasn't happened since and logging in has been fine apart from that.
I have been receiving support around a couple of features which are in the process of being updated for efficiency.

One of the best things about the team at Together is that they are constantly improving the platform. Everytime I turn around there is a new feature and the administrator view is constantly improving. One of the newer features that has been very impactful for our use is the monitoring health function. I am able to go in and see what mentoring relationships are not progressing as they should and can step in and intervene if needed.

The other thing I like about working with Together is their team. I have worked with many different vendors in the L&D space and their Customer Success team is by far the most responsive and attentive. They always respond promptly and were amazing during the implementation phase and always available to jump on a call and walk through any questions I had. Since we have launch the program, they continue to check in and see how the program is going.

At times there are certain areas in the admin view where I would like to click through for further details but I have to click out and go to look at reporting instead. The good news is that the team at Together is very receptive to feedback and constantly looking for ways to improve their product, so I have no concerns that this will be addressed in upcoming releases.

How it paired me with a very compatible mentor

Weekly updates to log and there were certain specifications to discuss during allotted time.

Our membership society had a huge need to launch a structured mentoring program, but we do not have enough staff to support it. After MUCH research, I pitched Together Mentoring to our Board of Trustees, and they approved. The whole process of working with the Together team was amazing. They customized the program to our needs (medical mentoring), set up tricky match algorithms based on our member categories, and helped us launch it properly. They also are continually making updates to the system and the reporting features are tremendously helpful for leadership. If there are ever any technical issues, they are very responsive to my emails and get the issues resolved quickly. Best yet, this software basically runs itself. The matching, session progress, goal setting, feedback, etc. all happens with little to no staff support. Since its launch, our medical student memberships have increased by 110%! Feedback we receive formally and informally is always high for mentees and mentors, as well. So glad we went with Together for this external facing program!

None! It's met every expectation we've had.

Software is easy to use. I like that I can go back and review previous sessions. Booking sessions was easy as well, I like how obvious it was showing the calendars. I liked getting notifications when my mentor added something to the notes.
How it integrates with our email system/calendars is great too.

Overall, this software is easy to use, straightforward and helped with managing the mentorship I'm part of. Having all the notes, scheduling, everything in one spot is awesome.

Always getting an email on when I typed notes in was annoying and not super useful for me. It was useful for my mentor to get the notes but when I'm the one typing them it doesn't make much sense to get an email notification that I typed notes.

Also, not super keen on the multiple scheduling sessions system that is in place. It would be nice to be able to click "multiple sessions" but also able pick different days/times for each one, instead of only being able to choose frequency. As our sessions were on different days/weeks/times of the day, I had to book each individually instead of planning 5 at the same time.

Something that would be a nice to have is more "how-to's" when first starting. It took a number of sessions and planning sessions before I realized you could have the system set up a teams/web ex/etc meeting instead of me having to send a separate invite for that. It was not clear when I first started using the software that that was possible.

One last nice to have would be to be able to click a button and "move agenda to next session". There were times where I planned the agenda but we ended up talking about something else and I still wanted to touch on those planned items. Copy/pasting is easy enough, but being able to move the agenda to next session would be a cool feature.

We moved from a series of excel sheets to the Together Platform, and after implementation, our program has tripled in size. The ease of use, robust reporting and dynamic updates - offering new functions and capabilities, I am so grateful we decided to purchase this software. The ease of enabling users to schedule directly in the platform, and admin functions to easily see feedback and monitor the pairings supports our program participants to stay on track and engaged. It also allows the admin to support relationships instead of spending hours with admin-related tasks.

As we had a pre-existing program, the onboarding process for past users, or those already in the program was challenging, although this isn't exactly a software issue.

The platform is also relatively easy to understand and navigate. The program suggest pairings based on proposed best fit. The platform developers are able to implement changes quickly.

The platform changes a lot. This is good from a process improvement standpoint, and the Together team does a nice job of signaling change. Nonetheless, it's frustrating as an administrator when things are shifting often. Also, some functions of the program (i.e. on the admin side) are not intuitive to navigate to.

Together made the process of onboarding mentors and mentees easy. The content that is available to organizations saves us both time and money when it came to designing our mentoring program. What was most helpful is the software's ability to match those with similar backgrounds, interests, and industries. This seamless matching made for sessions that were more engaging, more focused, and with measurable outcomes. All this is coupled with excellent customer service. Together's ability to quickly respond to our inquiries and troubleshoot issues really made our experience to date seamless and trouble-free.

To date, I can't report any problems or concerns regarding the software.

The interface is really simple and usefull, it's easy to find what you are looking for.

THe design it could be better, more colors maybe

I really enjoyed the ease of use of the product in setting up a cadence of meetings and keeping track of goals.

Nothing in particular. The tool was great to use!

The integration of the product was seamless and very intuitive. The algorithms built into the system have made it easy to pair mentors and mentees. Navigation and user experience are excellent!

As the system becomes more widely used, I expect that there will be changes to the content offerings, which are limited right now. But I am excited to see what developments are ahead.

Together allows our company to offer a mentor and mentee program every year with minimal effort! Using their technology, we got rid of manual matching and have been able to streamline the program. We use their technology to match everyone, email communications, and reporting! It's the ideal tool for companies looking for a scalable solution at a great price.

The only "con" is the Outlook and Zoom integration. This is available but we on our side need to take time to integrate it with the Together solution. Other than, no cons!

This platform makes managing our mentorship program a breeze! The provided agendas really help guide the process, which was key for the first few sessions when people are a little shy and apprehensive.

My team seemed a little confused by the scheduling feature. I think they thought it would somehow integrate with their company Outlook calendar. Not a dislike; just a feature that needed us to provide a little more guidance.

The system was quite easy to use and it helped me to keep things goal oriented and guide conversations

The calendar was a bit of an issue, we needed to set up separate invites because teams or zoom or webex was not an option and we were always meeting via one of those platforms due to covid, would be nice not to have to schedule a time on the platform and then another

Everything about this program I have enjoyed.

There is nothing I would change. I have enjoyed all of it.

Schedule and follow up, asking every time the progress

Assign task or projects builder
Generate a profile with their skills

Ability to set goals and have focused mentoring sessions

Scheduling is a bit confusing - doesn't include a way to add a google meet link.

We initially considered the software to assist with Mentorship pairings, but what sold us was the pre-loaded agendas and ease of tracking the mentoring progress.

I wish I used it more than once or twice a year so that I would remember the implementation steps.

The automatic pairing between mentees and mentors

Navigating the software ad an admin can be frustrating

I love that this guides a mentee and mentor through a program. There's not much extra work we have to do outside of what the program provides, which makes its usage a no-brainer.

Not much. A little bit of Zoom/Calendar integration - would like it to be able to check availability through the app.

Easy to use features that keep users on track and up to date in their mentoring relationships.

Site navigation is not always intuitive. I had to click around to find resources I was looking for.

My mentor match. While I have heard not everyone had a great mentor match mine was perfect.

I feel like there might be better articles available to help with moving forward in your career and how your mentor could assist.

This software makes it easy for an organization to build mentor/mentee relationships for their company. These relationships are what make people grow and grow within your company so your company is stronger. The program walks you through the steps of setting the meetings up and gives good advice on what to talk about. It's very thorough.

The platform is relatively easy once you explore it a little bit. They give you a tutorial in the beginning but I still like to explore things.

How user friendly it is between both my mentor and myself. At no point did it make reflection on the meetings or communication difficult.

It was great I have no real negative things to say.

I like being able to see my mentors profile and track the information and the details of the call agenda.

I don't like the scheduling feature, like getting started to get the agenda!