Fraxion

4.4 (61)
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Procure-to-pay software for proactive spend management

Overall rating

4.4 /5
(61)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support
4.6/5

92%
recommended this app
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61 Reviews

Jared
Jared
Overall rating
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Could not be happier with this software.

Reviewed on 2018/01/23

Pros

Very intuitive interface. Most users were able to pick up how to use it with minimal training. Previously we were using WebApps in Microsoft Dynamics SL to enter purchase order requests, and the interface was so difficult people simply stopped submitting purchase orders. With eRequester, we have nearly 100% compliance.

Cons

We are a project management company. eRequester (like most purchasing software) uses departmental approval routing. On projects, it would be nice if the approval routing could shift to a project basis, rather than departmental. It would need to pull who the project manager is from our ERP software, and set the routing to go to that person instead, so no small feat. But, that's my one complaint.

Caron
Overall rating
  • Industry: Publishing
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fraxion Review 'A worthwhile product to invest in'

Reviewed on 2024/03/26

The experience has been good. The support received is almost immediate and they are extremely...

The experience has been good. The support received is almost immediate and they are extremely helpful. Monthly check-ins are great. Initially there were a few integration issues, but it was sorted immediately. Very happy with the product. Seamless integration with our ERP system. Very few issues. I would highly recommend this product. The changes are done frequently and always relevant.

Pros

It is easily accessible from anywhere.

Cons

Having to delete a purchase order if the invoice differs from the original purchase order sent to supplier.

David
Overall rating
  • Industry: Retail
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Prestige Cosmetics

Reviewed on 2020/07/21

Faster processing times, less time spent in the Finance department on processing and capturing, ...

Faster processing times, less time spent in the Finance department on processing and capturing, correct approvals are in place.

Negative experiences with regards to integration into our existing setup, implementation team was not very clued up on the integration, lack of communication and understanding of setup and implementation, no project manager or project management skills displayed

Pros

It is easy to use, with the cloud based version it is accessible from anywhere, and quite customisable on the user front with regards to approvals and workflows. Great data and document store

Cons

Integration and setup was extremely difficult, it did not integrate well into our existing setup, limitations on user rights in terms of reports, reporting could use alot of work to improve and add more value

Response from Fraxion

Thank you for your review, David. As we are committed to continually improving our product and processes, your feedback is much appreciated. We're glad that you find the product easy to use and that you're enjoying the accessibility that a cloud solution brings. It's great to hear your comments on the customizable user front end and the data and document digitization benefits you're seeing. We've heard the requests for improved reporting and are pleased to inform you that we will be releasing a new BI platform shortly. We're certain it will address your requirements with advanced analytics, dashboard views, and actionable insights. One of our consultants will contact you to provide more details as soon as it is available. We understand your concerns around integration challenges. As a fully cloud deployed solution, we constantly strive to find better and more cost-effective means of integrating into legacy on-premise accounting solutions to ensure a seamless user experience.

Gary
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fraxion Uodate

Reviewed on 2024/02/27

Pros

Program works well with my company. Sufficient enough.

Cons

Nothing at all do I have a problem with.

Fajemilua
Overall rating
  • Industry: Farming
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Super efficient software

Reviewed on 2024/03/25

The software is very good for management of procurement process

The software is very good for management of procurement process

Pros

Ease of authorization adjustable procedure.

Cons

Mobile app not super compare to laptop version.

Cheryllee
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Fraxion Review

Reviewed on 2023/09/15

Overall, we have a good Fraxion experience. No integration issues has been identified.

Overall, we have a good Fraxion experience. No integration issues has been identified.

Pros

Every activity/step is logged for ease of reference.

Cons

That we sometimes struggle with speed. Requests take a while to approve.

Igsaan
Overall rating
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fraxion spend management cloud software

Reviewed on 2023/10/03

Fraxion is easy to use and new features or upgrades is released often.

Fraxion is easy to use and new features or upgrades is released often.

Pros

The UI is simple and you easily know how to capture the quote or invoice just by looking at the screen.

Cons

It would be great if the accounting side was part of Fraxion and not need a seperate Accounting ERP software

Ryan
Ryan
Overall rating
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Purchasing software cant get any better

Reviewed on 2018/01/18

ease of use, out of office routing, Sage integration

ease of use, out of office routing, Sage integration

Pros

There a few great things about eRequester. 1. It integrates perfectly with Sage, our finance platform. 2. Its out-of-office routing is really straight forward to setup and implement. 3. The support is second to none. We have had a catastrophic failure of the virtual environment it was sitting on, and their support worked with me for 3 days to get it rebuilt from an old backup, and whenever I need some help making a change, they are always willing to help

Cons

There isn't much to not like about this. I suppose the biggest thing is that it can be slightly overwhelming at times. There is a ton of customization with it, so if you are not 100% sure of what you need changed, you will need to call support, which is extremely helpful

Lisl
Lisl
Overall rating
  • Industry: Publishing
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fraxion Review

Reviewed on 2018/10/29

Our experience with the software and Fraxion team has been very positive. We are hoping to improve...

Our experience with the software and Fraxion team has been very positive. We are hoping to improve spend approval process, automate processing and control our costs.

Pros

The system is extremely user friendly and can be used with little to no training. It creates an overall view of the spend, which puts the authoriser in a informed position before approving the spend. The automation of the process and paperless environment is great!

Cons

We had some difficulties integrating the software to our ERP

Kelly
Kelly
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Highly recommended for simplicity, approval management and faster processes.

Reviewed on 2020/10/22

Pros

Fraxion has saved us so much time in processing and we’ve replaced manual tasks and spreadsheets. We’re able to keep our costs down and have the peace of mind that requests are getting the right approvals. Auditing has been smoother since implementing Fraxion. We get great support from the consultants as well.

Cons

No cons, we’re really happy with the system and get a good return on investment.

Tania
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fraxion Review

Reviewed on 2023/10/03

Pros

User friendly and enables the user the generate and process paper less purchase orders.

Cons

Submission notifications are not received timeously.

Kay
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fraxion for Business

Reviewed on 2023/11/20

Pros

I like Fraxion because it organizes the allocated budget for our locations. We always stay on top of the budget management.

Cons

No comment at this time. We have been with Fraxion for 5 months now, so far, no issues.

James
Overall rating
  • Industry: Research
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Requisition procedure and process

Reviewed on 2023/02/24

It is a great Organization to work with, the people are wonderful and very supportive to your needs.

It is a great Organization to work with, the people are wonderful and very supportive to your needs.

Pros

The ease of use for the technical Staff, and the ability to configure approval paths.

Cons

There were no issues with the software or the support from the Fraxion Teams

Alternatives Considered

Deltek Costpoint

Reasons for Switching to Fraxion

Ease of use
Dean
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Professional Purchase Order Management Tools

Reviewed on 2023/02/18

Enterprise-grade, clear-to-understand approver processing rules

Enterprise-grade, clear-to-understand approver processing rules

Pros

Effective at workflows, notifications and approver controls

Cons

Some limited tasks required manual entry to external accounting software

Elsabe
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Fraxion since 2018

Reviewed on 2021/07/20

Approval of expenditure is quick and easy and ensures adherence to company policies and audit...

Approval of expenditure is quick and easy and ensures adherence to company policies and audit requirements.

Pros

Fraxion is easy to use and being able to quickly track the creation, submission and approval dates and times of requisitions and invoices eliminates confusion and excuses for not meeting deadlines. Integration with existing business processes was relatively easy, apart from one or two minor glitches.

Cons

The standard reports (dashboards) are not as useful to us as other reports would be, eg. a report that shows all invoices plus amounts linked to their respective purchase orders (history report, not only a 30 day report as is currently the case).

Response from Fraxion

Elsabe, thank you so much for your review. It's great to know that your expense approvals are quicker and easier, and policies and audit requirements are under control with Fraxion. I'm pleased to inform you that during the month of August, 2021 you will have access to a new embedded spend analytics feature that will enable you to report on all requisitions, purchase orders and invoices for any time period you wish to analyze. We can certainly assist with building custom reports for you, if you have specific requirements. Your Account Manager will get in touch shortly to discuss your options. We appreciate your feedback, Elsabe.

Paula
Overall rating
  • Industry: Utilities
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The Best of Fraxion (eRequester)

Reviewed on 2021/06/17

My overall experience with Fraxion has been very good. Their support is immediate and efficient....

My overall experience with Fraxion has been very good. Their support is immediate and efficient. Although this is the only Requisition/Purchase Order software I am familiar with, it meets our department's needs. The training Fraxion offers is top notch and the software is very user friendly.

Pros

The "Search" feature is the most impactful. We often look for historical purchasing information, and Fraxion's software makes that an easier process. The "System Administration" feature is also a great feature that makes it easy to edit, add, and delete users, approvers, roles, and departments.

Cons

After searching for a specific vendor and all of its requisitions appear, if you view one of the requisitions listed, you cannot view a second requisition on a different page without doing a "New Search". Time consuming when you have to keep doing a new search.

Mario
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Does and much as you want or as little..

Reviewed on 2022/08/30

Overall, great. I inherited the oversight when we were in between DOF's. I'm much closer to it...

Overall, great. I inherited the oversight when we were in between DOF's. I'm much closer to it now. It keeps all departments in sync without wasted time. Also, helps to organize us to get things paid on time.

Pros

I keep a pretty tight budget. If I approve am expense, my DOF and GM trust it, but it also keeps them in the loop without having meetings to discuss expenses. They can see them as I see them and as questions, if needed. The who order the supplies are great at running a facility, but computers, not so much. They are able to navigate it as useful tool.

Cons

I'm sure there is a setting somewhere, but I'd like it to be easier to reference past requests. 'Reports' are long and not always what I need. For example, if I don't know who the req initiated with, it's hard to find. Maybe filter by GL code? This seems ticky tak, but you asked!

Elbert
Overall rating
  • Industry: Museums & Institutions
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software that greatly improved our Purchasing abilities.

Reviewed on 2019/09/12

We were on a paper system using Microsoft GP as our accounting software. We needed something that...

We were on a paper system using Microsoft GP as our accounting software. We needed something that integrated with GP and was easy to implement and train. After a year researching various alternatives, we chose this software for cost, ease of implementation, and user friendliness. The implementation support was superb and the follow-up customer service was exceptional. We continues to expand into additional modules - the software saved us in significant time and effort of our purchasing team. It also greatly improved our audit response time. Our users can now easily request and track their purchase requests. The final PO is in GP, but this is accessible to them as well. Our number of licenses for GP prevented them from actually being able to check the PO. Recurring or blanket POs are much easier to produce and maintain on an annual basis.

Pros

Ease of use and accessibility to our primary requester personnel.
Integration and Interface to GP2015 simple and automated.
Clearly defined rule sets based on both Levels and Supervisors.
Flexible rule changes to meet changing requirements.
Tracking of requisitions and follow-up on results.
Special Projects tracking.

Cons

So far nothing. Any Minor issues at implementation were worked through and explained by the implementation team.

Verified Reviewer
Overall rating
  • Industry: Banking
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Fraxion Review

Reviewed on 2022/11/16

Pros

Easy to use and accessible from anywhere, Fraxion is an excellent database to refer to when needed, especially for auditing purposes. The customer support team is excellent.

Cons

The system needs to generate a few more reports and email alerts and would like to see the precise changes made to a profile.

Response from Fraxion

Thank you for the constructive feedback. With the recent launch of our Insights offering, powered by Microsoft Power BI embedded into our solution, there has been an accelerating increase in the number of reports and dashboards that we are making available to customers. Further, Insights allows us to rapidly create custom reports should customers require them. We will have a member of our services team reach out to you to provide further detail.

Desmond
Overall rating
  • Industry: Gambling & Casinos
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Needs more work on simple everyday features.

Reviewed on 2020/07/14

Mostly good with respect to the approval and request submission process

Mostly good with respect to the approval and request submission process

Pros

The Approval flow process. The ease of submitting requests, and a few of the reports.

Cons

Simple Features like making change to a vendor, making change to delivery dates are not available features available, and it is a shame that they will develop such a good system and fail to consider very simple everyday things like these that people need to make things easy. And doing change orders after you cancel a previous one is not possible. The system needs more simple features for everyday users who make simple errors to correct them easily.

Response from Fraxion

Thank you for taking the time to share your feedback Desmond, we really appreciate it. We are pleased that the request and approval process, and reports are working well for you. We would like to have your Customer Success Manager work with you to identify some process improvement and additional training options, given that your Fraxion e solution, integrated with your accounting system does indeed have the features mentioned, although some of the requested activities should be done in the integrated accounting system. We can address the different needs that you mentioned to better leverage Fraxion for your International team. As part of your annual complimentary consulting review, we would also like to show you how Fraxion Prime's pricing model is designed to be much more scalable for a growing organization like yours. Your Customer Success Manager will be in touch to share more details with you.

Mpho
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Fraxion User Feedback Review

Reviewed on 2022/03/03

Correct procurement processes being followed.
Spend Alerts to budget holders brings awareness to...

Correct procurement processes being followed.
Spend Alerts to budget holders brings awareness to Centre heads on over spend on budgeted line items

Pros

User friendly
Enhanced controls to minimize risk areas
Simplified reporting in tracking costs versus budgets
Excellent supplier management tool

Cons

Editing an existing PO( Adding additional line items on existing POs)
Functionality of submission of invoices by suppliers.
Functionality of emailing PO to suppliers with correct Tenant email address( NOT Frxaion.biz email)
Invoicing has no reject option

Verified Reviewer
Overall rating
  • Industry: Human Resources
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

IT Procurement

Reviewed on 2022/04/14

Great experience from an end user perspective.

Great experience from an end user perspective.

Pros

Very intuitive and easily to use tool it has all the information at your fingertips and the email notifications of what actions you take are very robust.

Cons

It would be nice it they incorporated a more to robust spend management capabilities. Although I know there are standalone spend anaylitics tools out there.

Teneill
Overall rating
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Upgrade Notice

Reviewed on 2020/07/14

Good, but when upgrades are implemented, there should be lead time and engagement with user(companie...

Good, but when upgrades are implemented, there should be lead time and engagement with user(companies) to ensure better controls are in place should there be issues. Functionality should not be taken away only enhanced to increased. UAT Testing should be allowed with client testers before upgrades are completed. Each client/company has different needs and therefore should be catered to.

Pros

Easy to use application once you know the features.

Cons

Implementation of upgrades without consulting/involving companies/clients.

Response from Fraxion

Thank you for taking the time to post a review and provide us with feedback, Teneill. We always welcome constructive feedback as to how we can improve not only our product, but also our processes. We're so pleased that you're finding Fraxion easy-to-use and enjoying the features and functionality. With regards to new releases, we offer access to your own test environment where you will have the ability to thoroughly test and engage with us on any enhancements and/ or additions that might have an impact on your business before these are released to production (live). One of our professional services consultants will be contacting you to ensure that the many new exciting features available in our next release are seamlessly integrated into your existing business practices. Thank you.

Steve
Overall rating
  • Industry: Entertainment
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Requisition Solution

Reviewed on 2022/12/22

Prior to implementing this software, we used a manual paper request system which was very inefficien...

Prior to implementing this software, we used a manual paper request system which was very inefficient and difficult to keep organized. This software has been a huge improvement over our previous system and has greatly enhanced the efficiency of our process.

Pros

It is easy to use for our Accounting department and end users. It provides all of the custom routing and request setup options that we need for our approval process.

Cons

There are occasional issues with the system that we have to reach out to support about. The support team is very timely, however, which makes solving the issues quick and easy.

David
Overall rating
  • Industry: Consumer Electronics
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great purchase/requisition system

Reviewed on 2022/05/25

Great company to work with, very flexible and helpful. Support always responded quickly and our...

Great company to work with, very flexible and helpful. Support always responded quickly and our [SENSITIVE CONTENT] was awesome.

Pros

We needed a stand alone system to help manage our requisitions, get approvals, and create purchase orders. It was easy to create vendors and setup the approval workflow. Users liked the ease of creating requisitions and being able to see where the requisition was in the approval process. Email notifications were very helpful. Once approved, purchase orders were easy to share.

Cons

The product feels a little out of date, but it did not distract from the functionality.