Clustdoc

4.7 (62)
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Customer onboarding software for modern businesses

Overall rating

4.7 /5
(62)
Value for Money
4.7/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support
4.7/5

95%
recommended this app
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62 Reviews

Zunaid
Zunaid
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use tool to collect documents and information from clients or other 3rd parties

Reviewed on 2023/02/10

Pros

How easy it is to use and get things setup.

Cons

Nothing in particular. They do a good job of explaining how to use with their help documents.

Response from Clust Technologies

Hello Zunaid,

Thank you a lot for you feedback!

Laura
Overall rating
  • Industry: Law Practice
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Great document collection but it could be a 5/5 software with a few improvements

Reviewed on 2023/12/05

Overall it's great for document management but I see a lot of potential for it to become a holistic...

Overall it's great for document management but I see a lot of potential for it to become a holistic software.

Pros

Document collection can be efficient and I like that I can customize my client view.

Cons

I wish we could somehow sync our Adobe account to Clustdoc so we could edit pdfs directly in Clustdoc rather than having to re-upload and re-implement the merge fields every time we modify or update a contract. We have about 27 different processes so this is very time consuming. This is also important for us as an immigration firm because we could save a lot of time by adding editable merge fields (WITHOUT REQUIRING SIGNATURE as USCIS does not allow e-signature).

Additionally, for some reason, when you add an additional process to an existing application, the checklist and file sharing of the new process does not transfer over. I wish there was a way to make the new process the dominating process.

Finally, we often do processes for multiple family members. I wish there was a way to connect the family members so we would not have to ask the same questions to each family member over and over again during our intake. For example, if it's a family of three (mom, dad, and child) and each person has their own application, I wish I did not have to type in each parents' name, date of birth, address, etc when I input the child's data. Rather, I wish it could automatically detect who the family members are and autofill.

Finally, I wish you could integrate Square for payment as that is my preferred merchant.

Alternatives Considered

Filevine

Reasons for Choosing Clustdoc

Document collection was not manageable in the other softwares.

Switched From

eimmigration and INSZoom
Michael
Overall rating
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 0.0 /10

Don't. Simply don't.

Reviewed on 2020/12/25

In one word: huge disappointment.

In one word: huge disappointment.

Pros

I thought it would help me cover onboarding of new employees, get a central portal for them to use, that it'd be great UX-wise and everybody would love it. Boy was I wrong!

Cons

No logic, UX is AWFUL, I mean 1990 software was more logical than this.
But worst of all: when using fill-in fields in PDF documents for e-signature - they are ALWAYS shifted from the place you put them.
So besides being illogical, half-made (Cyberpunk is more deployment-ready than this), it is useless for E-signatures and document collection.
Just stay away.

Response from Clust Technologies

Hi there,
Thank you for your review.
Our team has reached out to you several times to discuss your issue.
We're looking forward to hearing from you to understand what went wrong since it doesn't seem like you've actually used our software.

Karnav
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Excellent platform to onboard client, manage documents

Reviewed on 2021/06/14

Pros

Customer can submit documents, fill form and sign legal contract. They can also communicate, send additional documents. Google and other storage features, payment integration are just great. This is now our all in one crm cum document management platform.

Cons

They can improve on online form creation tool. They have enhanced number of features in last one year. They respond quickly too.

Response from Clust Technologies

Hello Karanv,

Thank you very much for sharing your feedback ! It was very important to point that out, that's allows us to improve our services. Actually, the online form has been improved since your comment.

Kirk
Overall rating
  • Industry: Legal Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great product with lots of potentials

Reviewed on 2019/11/06

Despite some online reviews I have watched in Youtube, I really believe in the product. I loved it...

Despite some online reviews I have watched in Youtube, I really believe in the product. I loved it so much that I want it to improve. It really has a lot of potential in my space...immigration application.

Pros

I loved the fact that I can have my clients go to the form, fill it up and log-off and log-in again to continue their update on the form. Something that my clients are struggling when I was using Google forms on onboarding.

Cons

When developing a form, it is a pain in B???? to move fields around. This really have to improve in light of transfer some of my Google forms to Clust.

Alternatives Considered

Google Forms, Airtable, Google Workspace and Elementor

Reasons for Choosing Clustdoc

While, the UI on Google Form is better, I like the professional look of Clust. Importing it to PDF is also a big plus as I can print it, and discuss with my client offline, his profile.

Switched From

Google Forms

Reasons for Switching to Clustdoc

I feel that the client experience is better than the alternatives. That said, it has to make it easy for the admin to create form of it to really take off. At the end of the day, it is the admin who will pay for the product therefore, they will have to feel the benefits first then the clients (even if I think it should be the other way around.)

Response from Clust Technologies

Hello Kirk,
thanks a lot for taking the time to share your experience with Clust.
(Side note: The form has been improved since your comment)
thank you

Sumeet
Overall rating
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The best solution we can have to manage our client Docs. Goodbye Google Drive & CFO Dropbox.

Reviewed on 2020/06/22

We're quite happy since using it and even our Clients too loving Clustdoc. But the mobile view can...

We're quite happy since using it and even our Clients too loving Clustdoc. But the mobile view can be improved.

Pros

The client on boarding is quite simple and easy. Plus they're providing the Digital Signature feature as well.

Cons

Nothing as such but the form UIUX is quite outdated and that of 70s with no good features like oembbed or partial save as available in Typeform or Paperform based UI and UX.

Secondly they should also provide form to pdf and online doc creator as available with most of the competitors.

Alternatives Considered

Plutio

Reasons for Switching to Clustdoc

It's quite fulfil our requirements and under our budget but still it's they've to develop many more advanced features.

Response from Clust Technologies

Hello Sumeet,

Thank you for your feedback ! We take your observations in account. We have updated since your comment, we hope have attended to your expectations.

Gerard
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

One of my favorite pieces of technology

Reviewed on 2023/11/01

Pros

Very intuitive concept combined excellent execution. A white labeled product that with building blocks for a customized and powerful onboarding process. Robust all the way around, with very few (if any) bugs so far.

Cons

A few minor formatting issues (like number formatting) that could be improved, especially in the form building section.

Response from Clust Technologies

Hello Gerard, Thanks a lot for sharing your experience with Clustdoc.
We are going to take your considerations into account.

Joseph
Joseph
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great for onboarding or other business processes

Reviewed on 2020/12/09

I've had really good overal. experience with Clustdoc. Customer service is quick to respond and are...

I've had really good overal. experience with Clustdoc. Customer service is quick to respond and are helpful. I'm sure the app will keep improving.

Pros

Clustdoc provides a professional method for us to onboard our clients and new employees.

Cons

Some clients have voiced their concern with electronic signatures, primarily with the verification method. They don't always receive the confirmation email containing the code right away, which they must enter on a timed basis. We also had some issues with the e-signature form fields not where we originally designed.

Response from Clust Technologies

Hello Joseph,

Thank you to bring that to our attention. Clustdoc has updated and thoses errors were corrected !

Christina
Christina
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Simple and easy if you only need a few features

Reviewed on 2019/11/06

I highly recommend this for MOST small businesses. Obviously, if your needs are complex, it may not...

I highly recommend this for MOST small businesses. Obviously, if your needs are complex, it may not be for you, but 99.9% of my customers don't want massive features and the biggest complaint is cost for use...this was a great option.

Pros

This is easy to create forms, create questions, create a login area for your customers, track progress, set up email reminders for progress, and great and easy to plug into a website.

If you are a business that needs to collect forms and hate the email back and forth, this is great. I recommended this to several of my clients and it works great for one who is a headhunter and needs resumes, letters of recommendation, covers, pictures, copies of transcripts, etc. The other is someone who has an extensive question and review process and rather than house documents via back and forth email, clust offered a way to house this back and forth. It is also a clean interface, clear, etc.

Cons

It doesn't have a lot of 'aesthetic' features (i.e. divide the form into 2 columns) and it does lack some more advanced features like perhaps having it adapt or an API to integrate mass email (like mailchimp).

Response from Clust Technologies

Hello Christina,
Thanks a lot for sharing your experience with Clust.
Mailchimp's integrations are available through Zapier, do not hesitate to come back to us, so we can learn more.

Kasim
Kasim
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I can't believe it took this long!

Reviewed on 2019/11/13

Great customer service, excellent price point, awesome functionality.

Great customer service, excellent price point, awesome functionality.

Pros

I have been waiting for something like this forever. My company does advanced Google ads managment and client onboarding is the most difficult facet of our business to scale. I was using formstack portals but it's a half baked product and causes as many problems at it solves. This application is user friendly, intuitive, and understands the necessity of supporting the incremental submission of information in a way both the user and the admin can monitor the progress of. It's also easy to use and very feature rich. You can build conditional logic and customize quite a bit.

Cons

It's not currently possible to bulk edit conditional logic so, for a very long form, you're setting logic manually. However, they've proven very receptive to feedback and have already made a significant number of updates in the short time I've been a customer.

Response from Clust Technologies

Dear Kasim,
Thanks a lot for your great feedback. The forms have been improved, I hope you like better this experience.
thanks

Eva
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good product with some changes needed

Reviewed on 2023/11/07

Pros

It is fluid to use from the creator perspective.

Cons

For clients, it seems complicated to understand. Some documents are hard to find.

Response from Clust Technologies

Hi Eva, Thank you for your honest feedback, all client onboarding steps are gathered and organized in their online application. You can reach out to our team if you need further information :)

Noureddine
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

An innovative solution that will make it easier for you to collect documents from your clients

Reviewed on 2020/07/20

A solution that will save you time and help you keep track of your customer records. You are...

A solution that will save you time and help you keep track of your customer records. You are looking for an efficient and secure 100% online document collection and file verification tool! Then this tool is for you.

Pros

- Lots of functionality to facilitate the management of your customers.
- possibility to create online forms
- creation of a customer portal with a personalized url or integration of the portal on your existing site
- 100% online file tracking
- Revival of late customers
- automatic call back
- Monitoring the progress of the collection of your files
- Online signature (e-signature)
- Document recognition (example: identity card)
- Automatic transformation of documents transmitted by the client into PDF.
- Monitoring the status of each document requested (approved or refused)
- The customer has the possibility of following the evolution of his file online - Your teams have the possibility of collaborating with an external (legal for example)
- Ability to accept online payments
- Customize your Clust with your logo and your SMTP
- And much more

Cons

Nothing yet but maybe the option of integrating the customer portal on a website requires some improvement (not in iframe mode) but the Clust teams have always surprised me with new features and I think this point will be probably improved.

Response from Clust Technologies

Hello Noureddine,

Thank you for your review, we appreciate to collaborate with your team !

Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Saves us time and money!

Reviewed on 2018/11/12

Pros

Clust has brought to us a very innovative way of working. We used to gather all client documents on our website with a poorly designed contact form and the rest of the work was made manually. With Clust, all that has ended months ago.
We've completely switched the whole team (contractors included) to Clust and I am very satisfied as the manager.

The software is very easy to use, you just follow the steps at registration and you're ready to go. Then, the support team follows up with you to help you go even further with website modules etc. (which we use) and that's it.

I have senior team members who got up to speed very quickly and don't see themselves using any other alternative.

Cons

Nothing. This software is really good and modern. If I really had to share a complaint it would be the additional feature requests that we can't wait to see live. Other than that, it does the work and really helps us work better and faster.

Response from Clust Technologies

Hello,

Thank your for sharing your review ! We appreciate that Clustdoc is being extremely useful to your business. We hope that we keep surprising you with our knew feature !

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy Application Processing & Client Onboarding

Reviewed on 2022/01/06

With Clustdoc, you can create applications with ease to make the process of onboarding clients...

With Clustdoc, you can create applications with ease to make the process of onboarding clients quicker and more efficient. The Clustdoc team has created a user-friendly application that makes it easier than ever before to get your business up and running quickly. With features such as Client Profile where users can input personal information about their clients, and the best part is the clients can log in to view and upload documents which you can accept/reject. Very helpful customer support team.

Pros

The documents accept/reject feature is very handy, we used it for web development projects. Saved us so much time and hassle from back and forth emails. Secondly, the user interface is pretty tidy and finally the customer service is excellent.

Cons

It does what it says, so nothing much to complain about.

Response from Clust Technologies

Hello,
Thank you for your honest feedback ! We will keep improving !

Leonardo
Leonardo
Overall rating
  • Industry: Information Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Necessary Onboarding and SOP tool

Reviewed on 2019/11/07

I'm very happy with this tool

I'm very happy with this tool

Pros

Clust is a essential tool for anyone that want to improve any kind of process. We use it mainly for onboarding and to automate this process. As a b2b focused company, we need to gather a huge amount of data when our work start. There was a LOT of back and forth using emails, misunderstandings and all sort of hell on earth situation.

With Clust, things got way easier. We just set our SOP, assign the customer and that is it! The app will keep track for us and even notify the customer.

If you have a business, you need this!

Cons

The only thing I don't like, is the per-process portal, in an ideal world, this could be per-customer portal, this way, things would get even easier, and in opinion, makes more sense.

With that being said, I think Clust is an essential tool, and this is a minor detail that I'm sure will be addressed soon.

Response from Clust Technologies

Dear Leonardo,
Thank you for your feedback.
It's greatly appreciated.

Christopher
Christopher
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Exponential Potential yet Already Amazing

Reviewed on 2019/11/07

I have too many problems to list, but there is so much flexibility within the platform that it...

I have too many problems to list, but there is so much flexibility within the platform that it allows for me to develop creative solutions as well as collaborate with others and take the "If its not broken, don't fix it method".

Pros

There are few to if any limitations in what you can or can not create template wise. They are already GDRP compliant, which for those of us here in the U.S basically means they meet very strict standards for security and encryption of your data. Customer support is amongst the best I have had and the learning resources for how to use their platform is plentiful.

Cons

I wish they had HIPPA compliancy but GDRP surpasses it, though I was told they are working on securing HIPPA so the use cases for medical records and forms make this a no brainer deal for me.

Response from Clust Technologies

Hello Christopher,
Thanks for your great feedback.
The scope of HIPAA is narrower than GDPR, so by complying with GDPR like we do, we also protect clients who need a compliant solution for HIPAA.
Thank you

Jay
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Clust makes the hard task of collecting documents from customers easy

Reviewed on 2019/09/12

The office for Clutch is in Paris, France, and the customer service is very good. Of course, they...

The office for Clutch is in Paris, France, and the customer service is very good. Of course, they are a European company so the best support comes in the morning since I am in the USA. But they are responsive to questions and very easy to work with.

Pros

If you have ever tried to get multiple pieces of information and documents from customers, you will know that the task is extremely time consuming and difficult. Often it involves dozens of emails and requires significant employee time.
However, Clust solves the problem. It acts as a centralized hub for customers to share and upload the requested information in a simple checklist manner. The information is then sent to a team member to approve the submission.
Besides helping employees save time, it is also a gentle way of showing which documents a customer must submit. In an email, a list of seven documents can look daunting to customers. However, on Clust the checklist looks friendly — while still being very professional.

Cons

I would like a cname option so customers who are submitting documents would see our URL and not the one from Clust. I was told this is a feature that is being developed right now. The product is already great, but this would make it outstanding.

Response from Clust Technologies

Dear Jay,
We appreciate your feedback. Thank you. The Cname has been released since your comment. I hope you tried it out.
thank you

Parag
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Business Document Workflow software

Reviewed on 2020/06/07

Overall i rate this as one of the best investment i have made. This document service has a long...

Overall i rate this as one of the best investment i have made. This document service has a long term value given the global remote working trend and its a huge time saver / productivity tool.

Pros

Clustdoc offers one of the most detailed way to configure business documents & payment collection workflow with all the possible checks & data types. The platform offers one of the most secure document collection service. We use it for real estate & education segments of our clients.

Cons

The end-user navigation can be improved upon a bit further. However, given the month over month improvements, i think a better UX will come through soon.

Response from Clust Technologies

Hello Parag,

Thank you for your feedback. I appreciate your ideas of improvements, I have worked on the end user navigation since your comment. I hope you will like it.

Thank you !

BRANDON
BRANDON
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Best Client Portal Ive used so far!

Reviewed on 2019/11/06

We are able to provide customized information to different user access levels easily, without...

We are able to provide customized information to different user access levels easily, without sending emails over and over.

Pros

I like the customization and ease of use. Being a small service company each of us already wears multiple hats... and our budget doesn't allow for a full time IT person / resident computer guru. We easily set this up using the resources already available through tutorials and the website. We were up and running in no time.

Cons

So far, for what we use it for, there is no complaint. While it is set up for more of an onboarding type of scenario, we use it for client interactions when performing a large contract / services on a large portfolio wherein there are multiple decision makers across multiple states. This also allows us to provide standardized information to the individual properties, that may not be privy to all of the information.

Response from Clust Technologies

Hello Brandon,
It's always a pleasure to work with your company. thank you for sharing your feedback.

Verified Reviewer
Overall rating
  • Industry: Banking
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I can only recommend Clust

Reviewed on 2018/12/13

Using one tool to request and keep track of incoming information is great. I love the integrated...

Using one tool to request and keep track of incoming information is great. I love the integrated messaging feature and the transparency of the team about what's coming up next.

Pros

I love the fact that you can actually initiate requests under your own terms and be proactive about the list of documents you need to gather from clients or suppliers.
The experience is neat and clean for admins as well as their clients too. The team is creative and reactive and the overall concept of the tool is smart while very simple.

Cons

At first, My clients did not get any notification but that was easily fixed by the team. Can't wait to see a mobile app!

Response from Clust Technologies

Dear client,
Thank you for your detailed feedback. It's a pleasure to work with you.

Malky
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User Friendly - Great customer support -

Reviewed on 2020/06/16

Time restraints are no longer an issue

Time restraints are no longer an issue

Pros

Clust has assisted us in automating our business and better accommodating our clients, we now have the opportunity to get all we need without conflicting with work schedules. The website is very easy to navigate on the user end and on the business end.
All our inquiries and suggestion are responded to and handled in a timely fashion by [SENSITIVE CONTENT HIDDEN].
Very organized

Cons

There is no record of the email reminders sent to the applicants.

Response from Clust Technologies

Hello Malky,

Thank you for your feedback. We are going to take your considerations into account. We are happy to work wit your team!

Hemant
Overall rating
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

On-boarding both B2B and B2C Clients of RTIwala Services is super simplified through Clust

Reviewed on 2020/07/20

We're a Legaltech startup and for us on-boarding, collection and management of client document is...

We're a Legaltech startup and for us on-boarding, collection and management of client document is one big cumbersome task. We tried and tested different tools but none of them fit to the need as much the clust.

Pros

We love the native form and digital signature tool. The client onboarding and document management is super-simplified through Clust.

Cons

Nothing as such, but we'll be super happy if it has Form to Docx creation mechanism.

Response from Clust Technologies

Hello Hermant,

Thanks a lot for taking the time to share your experience with Clustdoc. We will make our best to attend your expectations ! We are happy to work with you !

Laurent
Laurent
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great productivity app

Reviewed on 2018/10/19

Pros

First, the experience is amazing for us and for our clients.
Overall Clust is really a smart document collection app. I particularly like the fact that we can initiate requests for supporting documents and follow up on those in a professional way.
And there are plenty of cool features like APIs, online forms, reminders

Cons

I can't see any so far. We'll see after a while if anything comes up.

Response from Clust Technologies

Hello Laurent,

Thank you for sharing your feedback !

We are always bringing new features to update our platform and to offer you a better user experience.

Sarah
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Nice software that can be used for lots of different purposes

Reviewed on 2019/11/14

We use Clust for a new recruitment process which includes an application form, a training process...

We use Clust for a new recruitment process which includes an application form, a training process and a candidate's area. I really like that Clust allows us to use one software for all these different parts because it lets us receive documents, share important information and communicate with the candidates.

Pros

What I like most about Clust is that you can easily create templates to use over and over again but you also have the flexibility to customise single applications using a template first. I also like that you can sort incoming applications into folders for better organisation and overview of various projects or processes. When I had an issue the support replied quickly, was really willing to help and tried to solve your problem until they achieved it.

Cons

To me at the beginning, the term application was a bit confusing. I would prefer a more general term for it such as project which they use in their help center explanation. It would make it more clear to me that it can suit lots of different sectors, projects and processes.

Response from Clust Technologies

Hello Sarah,
Thank you for your feedback. Many people want us to change the word "applications" and some other want us to keep it :)
We're working on giving you the ability to enter your own word. Stay tuned

Chaz
Chaz
Overall rating
  • Industry: Online Media
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Client onboarding simplified

Reviewed on 2020/06/16

Pros

Clust makes systematizing your client onboarding easier than ever. Not only this though, it makes reminding your clients about outstanding items as easy as a click of a button.

Cons

The only thing I don't like about Clust is the name. This definitely isn't a deal breaker though.

Response from Clust Technologies

Hello Chaz,

Thank you for your honest feedback. We are sorry for the name ! Send us some ideas, maybe we can do better next time.