Bryt Reviews

Everything is consolidated in one application. And they customized the application to fit my needs.

The leaning curve. But that is overcome with time and a great support staff. They take as much time as necessary to teach you how to use the application.

It does everything I need to manage my loan portfolio and I am in control. I now spend less time than I did when we had a 3rd party servicer because I no longer have to correct their mistakes.

The conversion was the hardest part but there is nothing that can be done about that. The customer support has been very responsive to our needs. Every time I find something that could be improved, I call customer support and they fix it.

I love the automated features (sending notices, invoices and receipts for payment). There are several great things about this system that are very useful.

1.) Report writer needs work. With this being said, however, whenever I have a problem, customer support ALWAYS is there to help and create the report, or if they can't create the exact report that I need, they come up with a solution that works!
2.) No help section - if it is after hours or a different time zone, there is no one to offer support or any help whatsoever. Again, this is only when work is being done outside of the normal office hours for Bryt customer service.
3.) Takes some getting used to. Although I am new the mortgage software field. I have done property management for over 15 years, and then we switched to mortgages. So that may be my fault.
4.) No direct mortgage holder option. If you are not the "Servicing Company" of the loans, set up is a bit tricky and takes some getting used to. In my case, I have 1 individual who has mortgages under 4 different companies. This get's complicated when writing reports, letters, or notices, that are mortgage holder specific, but as always, rep and the team have always figured out a way (sometimes even changing the way the software is written) for me to get the information I need. :)

What I like the most about Bryt, is that it is user-friendly. Everything is clean and straight forward. It didn't take long to learn how to navigate.

The only complaint I have is that it doesn't work as well on Safari. I use Safari as my main browser so when I use Bryt I have to change to google chrome. It's not a big deal.

I Love the Loan Document Feature. Makes processing Loan Documents very simple and quick. I also love the automated notices that are sent from the software. Customer Support is always available to answer any questions relating to any section of the software.

Still have a few questions on Mandatory reports for specific filings. For Example BRE required reports.

User friendly, customer support is always available, covers all lending aspects plus more than I can even use

It is very user friendly; customer service is awesome and very responsive, ease of setting up loans and posting payments via NACHA.

not enough functionality, ex. report writer, customer over payments when closing a loan, can delete pay periods but not add them