CommUnity Reviews

CommUnity

Connect with your community

Overall rating

4 /5
(13)
Value for Money
3,4/5
Features
3,7/5
Ease of Use
3,7/5
Customer Support
4,2/5

77%
recommended this app
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13 Reviews

Joey
Joey
Overall rating
  • Industry: Education Management
  • Company size: 10 000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Maximized Engagement Opportunities for Members

Reviewed on 2021/08/03

Personify Community allows us to engage our members wherever they are whenever they want, which...

Personify Community allows us to engage our members wherever they are whenever they want, which gave us the unique opportunity to engage during COVID-19.

Pros

This software is easily customizable using CSS and HTML which allowed us to customize it to our "look".

Cons

Integrations with other products are limited.

Alternatives Considered

Higher Logic Thrive

Reasons for Switching to CommUnity

Customization and P360
Sheila
Overall rating
  • Industry: Higher Education
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Satisfied: 6 years and counting

Reviewed on 2019/10/21

Among many benefits, the reduction of individualized emails has given our team more time to focus...

Among many benefits, the reduction of individualized emails has given our team more time to focus on other aspects of business. There has been a significant impact on our communications team by eliminating the need for email campaigns.

Pros

Our online-closed community has become our primary source of communication with clients, collectively and individually. The software provides our clients with greater ROI by giving them direct, immediate access to vetted resources. Before using the software, clients engaged with a limited number of staff members. Now, they have access to all our subject matter experts through discussion forums and private messaging. Clients also benefit through engagement with other customers using the platform.

Cons

I would like to see improvements on how notification settings are managed throughout the community.

Verified Reviewer
Overall rating
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Loved our project manager | Disliked the admin user experience

Reviewed on 2018/03/07

Served it's purpose for the organization's online community at the time, but would choose a...

Served it's purpose for the organization's online community at the time, but would choose a different online community solution now.

Pros

It served its purpose as the online community for our organization, which was very group-based. I think it was the cheaper option that the organization went with at the time, but there are other platforms that far out-perform it at similar price points now.

I really, really enjoyed working with our Project Manager. He came prepared to our weekly calls, had innovative ideas, was very responsive and helped with compiling data for important presentations.

Cons

I can't express how much I disliked the admin/back-end interface. It was extremely difficult to navigate, not intuitive, cluttered and just plain not user friendly. It didn't look anything like the member-facing view, so I was constantly switching between browser windows to see "my view" vs "their view" and trying to hunt down the changes I made. It was exhausting!

I consider myself tech savvy and have picked up other platforms far more quickly. I inherited it from a previous employee, so perhaps if you're part of the project and building the community from the ground-up, it makes more sense. Definitely not friendly for newbies. Members had difficulty navigating it as well - particularly when it came to updating their profiles.

I'm thankful for our great PM because the community wouldn't have survived otherwise!

Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very solid platform

Reviewed on 2018/06/25

Connecting our supporters to each other and allowing them to post and share resources to each other.

Connecting our supporters to each other and allowing them to post and share resources to each other.

Pros

The customization of the software allows our organization to connect our users across different geographic areas. We were able to build a comprehensive resources section with incredible filtering options which has served our organization well.

Cons

The system is based on HTML blocks, and sometimes you need to use contract hours on getting those blocks fixed, as they can be hard to edit as an average administrator with little HTML experience. This can be frustrating when the only edit might be to bold or center a section.

Aditya
Aditya
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1 001–5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Personify- A go to product

Reviewed on 2021/08/22

Overall it has been really helpful and easy to work daily on this. It has made the work simple to...

Overall it has been really helpful and easy to work daily on this. It has made the work simple to do and also any new user can grab its functionality quickly

Pros

A very easy to use and reliable product for configuring and creating lists for campaign targeting. List created using queries are very easy to migrate through DDP in personify to get final segments to target for marketing or other purpose.

Cons

Some automating features would have helped like recreating the same list using a single function rather than creating multiple list using copy function.

Rebecca
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Perfect for our purpose

Reviewed on 2018/09/26

This was a work in progress that has blossomed and really helped us create a community for our...

This was a work in progress that has blossomed and really helped us create a community for our users that is extremely useful and very user friendly.

Pros

This software gives us the ability to customize to our needs. They are very helpful in working with us a client and making this easy for our users.

Cons

Not really a con anymore, but it was not as user friendly in the past as it is now.

Maggie
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 3.0 /10

Works well enough

Reviewed on 2019/10/21

It's easy to keep all projects and conversations in one place

It's easy to keep all projects and conversations in one place

Pros

I liked that the projects were grouped by topics.

Cons

Email replies didn't move directly into Personify.
The dashboard has the latest conversations from people in other companies (I don't really need this). I think other conversations should be grouped as well.
I would prefer my dashboard to be a visually user-friendly snapshot of what I'm doing in the platform.

Alison
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Helpful Tool to Build COmmunity

Reviewed on 2021/08/03

Pros

I like the ease of the back end - it's pretty user-friendly. A lot of components are customizable as well, which helps in building out our community.

Cons

There are certain limitations to graphics that can be used or the layouts of the pages.

Jessica
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 1 001–5 000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Community is Everything

Reviewed on 2021/08/03

Overall its been great to use the community for various business units to have private discussions...

Overall its been great to use the community for various business units to have private discussions and share news.

Pros

That it is visually friendly for business professionals. very secure, etc.

Cons

The advanced areas within the backend that it takes to make updates to pages. Organized but could be organized better/easier.

Verified Reviewer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Rough price point

Reviewed on 2019/05/15

Personify as a company works to nickle-and-dime the customers. They require CEP hours, and if we...

Personify as a company works to nickle-and-dime the customers. They require CEP hours, and if we hit the maximum the customer manager will refuse to answer calls or emails until the next month. They don't really go above and beyond. It might be tolerable if they had a superior product, however it is hard to use and hasn't met all of our needs.

Pros

The Personify Community worked decently for our organization, and was scalable for us.

Cons

The cost of the software is more expensive than what we had anticipated. In addition, progress on updates that we had requested was slower than what was promised.

Aman
Aman
Overall rating
  • Industry: Information Technology & Services
  • Company size: 5 001–10 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A great tool to save your time

Reviewed on 2021/06/01

Pros

The features of this tool is very simple and intuitive and very user friendly. Connecting it with the DB is also very easy for creating the segments through the query or through the csv files.

Cons

It takes a lot of time to process the query and give final segment result.

Khristina
Overall rating
  • Industry: Consumer Services
  • Company size: 5 001–10 000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Personify

Reviewed on 2019/10/25

I dislike using Personify early on in the switch. I never got comfortable with the system no matter...

I dislike using Personify early on in the switch. I never got comfortable with the system no matter how many times I used it

Pros

I used the software for several years and the only good thing about it is that there is a dashboard that list everything.

Cons

I used the software for several years and it is the most difficult program that I have ever used. The language is confusing and it is so difficult to find anything once the window/tab is closed.

Shruti
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Absolutely valuable when looking to upgrade technology

Reviewed on 2022/09/14

Love it. There is lot of people out there to help others make smart decisions and help with heir...

Love it. There is lot of people out there to help others make smart decisions and help with heir experience and guide new users who are either looking for help or ready to offer help when they have experience to share.

Pros

This one of the best place on web to looks for guidance when you are in market to implement new technology or upgrading to new one. This is one stop shop where we can review, read feedback and compare various products and make smart decision on new product purchases.

Cons

We would love to get an alert when we product is added or any new features added to existing products. This will help us keep up t date with the changes to any product that we may be evaluating or thinking about it for future.