CommUnity Reviews

A very easy to use and reliable product for configuring and creating lists for campaign targeting. List created using queries are very easy to migrate through DDP in personify to get final segments to target for marketing or other purpose.

Some automating features would have helped like recreating the same list using a single function rather than creating multiple list using copy function.

The customization of the software allows our organization to connect our users across different geographic areas. We were able to build a comprehensive resources section with incredible filtering options which has served our organization well.

The system is based on HTML blocks, and sometimes you need to use contract hours on getting those blocks fixed, as they can be hard to edit as an average administrator with little HTML experience. This can be frustrating when the only edit might be to bold or center a section.

It served its purpose as the online community for our organization, which was very group-based. I think it was the cheaper option that the organization went with at the time, but there are other platforms that far out-perform it at similar price points now.

I really, really enjoyed working with our Project Manager. He came prepared to our weekly calls, had innovative ideas, was very responsive and helped with compiling data for important presentations.

I can't express how much I disliked the admin/back-end interface. It was extremely difficult to navigate, not intuitive, cluttered and just plain not user friendly. It didn't look anything like the member-facing view, so I was constantly switching between browser windows to see "my view" vs "their view" and trying to hunt down the changes I made. It was exhausting!

I consider myself tech savvy and have picked up other platforms far more quickly. I inherited it from a previous employee, so perhaps if you're part of the project and building the community from the ground-up, it makes more sense. Definitely not friendly for newbies. Members had difficulty navigating it as well - particularly when it came to updating their profiles.

I'm thankful for our great PM because the community wouldn't have survived otherwise!

This software is easily customizable using CSS and HTML which allowed us to customize it to our "look".

Integrations with other products are limited.

The features of this tool is very simple and intuitive and very user friendly. Connecting it with the DB is also very easy for creating the segments through the query or through the csv files.

It takes a lot of time to process the query and give final segment result.

That it is visually friendly for business professionals. very secure, etc.

The advanced areas within the backend that it takes to make updates to pages. Organized but could be organized better/easier.

I like the ease of the back end - it's pretty user-friendly. A lot of components are customizable as well, which helps in building out our community.

There are certain limitations to graphics that can be used or the layouts of the pages.

This software gives us the ability to customize to our needs. They are very helpful in working with us a client and making this easy for our users.

Not really a con anymore, but it was not as user friendly in the past as it is now.

I liked that the projects were grouped by topics.

Email replies didn't move directly into Personify.
The dashboard has the latest conversations from people in other companies (I don't really need this). I think other conversations should be grouped as well.
I would prefer my dashboard to be a visually user-friendly snapshot of what I'm doing in the platform.

I used the software for several years and the only good thing about it is that there is a dashboard that list everything.

I used the software for several years and it is the most difficult program that I have ever used. The language is confusing and it is so difficult to find anything once the window/tab is closed.