Routific Reviews

My favorite feature about Routific is how easy is it to dispatch routes to drivers. For a brand new driver, all they have to do is install the app on their phone. After that, Routific sends a text message with a link that opens the route automatically in the app. For dispatchers working with tech-impaired employees, this is a life-saver! You don't have to create accounts for them or share passwords or anything like that.

The driver app is also attractive with a clean and intuitive UI. It's easy for people to learn to use. As a dispatcher, the web UI is clean and attractive. It feels lightweight even though it's doing a lot. Creating a route with multiple drivers and quite a few stops, especially when there are unique situations, is complex--however, Routific makes it about as easy as I can imagine it being. It is very flexible, allowing for lots of changes and variables, and it handles it all easily.

It's nice that the driver app allows drivers to use the navigation app of their choice (Waze, Google Maps, Apple Maps). Not only does it allow for the possibility of superior navigation, but it is also one less thing to teach the driver.

The customer notifications are incredibly easy to setup and they work very well.

As great as the software is, it does get expensive quickly. In fact, for a small business, it's about as expensive as I think we could take, especially with its per vehicle pricing model. I think maybe plans that included a certain number of vehicles might make more sense. Also, the pricing for customer notifications feels exorbitant. It starts at $16 (annual plan, $19 for monthly), which might be reasonable alone, but that price is per vehicle. If you have a few active vehicles on your delivery route, you'll be paying a steep cost for those text messages. This really should be a flat fee service I think.

Feature-wise, my main complaint would be in regard to customer notifications--you can only choose SMS only or email only. If you need to mix and match notifications because some stops can't receive SMS notifications and others don't have emails, you're out of luck.

Secondarily, while you can see the location of drivers in real-time, Routific does not seem to show the routes that drivers actually took, along with speeds and related data. There have been times when that would have been helpful. It also doesn't seem to provide GPS data to verify the location when the driver marks a delivery completed.

Ease of Use. It was exceptionally easy for my team to integrate with our ERP. This is due to the API being well structured and the Documentation being well laid out and containing all the relevant information.
The UI is very well laid out and my staff had no trouble at all learning how to use it. Our driver also finds the web interface easy to use and very intuitive. the way he can open the next destination in Google Maps saves him a lot of time.

I don’t really see any Cons. The Features that I would like to see in the software in the future are, the ability to track the driver in realtime and possibility a native Android App.

I like the customer notifications. Allows us to do faster drops and means more deliveries a day.

I like the ease of rescheduling or cancelling deliveries.

I would like to send different notification messages to different types of customers. being able to assign 2 different messages to specific customers would be a bonus

I would like to use coordinates more. making it easier to enter coordinates into the "add a stop" quickly would be extremely beneficial as we serve many rural areas without addresses.

I liked the fact that I was not trying to figure out how to route our drivers on my own. The system works well almost 100% of the time, with very little down time and the routes it produces are efficient and streamlined for our drivers. The notification system is a must for our customers and while it works well, it would be nice if it was a bit more accurate. There are always parts of software programs that could always be improved but overall this is a great program and we would be lost without it. The customer service is amazing!

I wish we had more options for personalization for more of our needs. For example, being able to send notifications both through email and SMS and not just one or the other. Also, it would be helpful to be able to schedule dispatching routes so that the delivery emails go out on the day of delivery instead of when they are dispatched. Having the ability to use both the apps for our drivers instead of just one or the other would be very helpful. Being able to schedule routes and drivers across multiple days would be a game changer. A big issue is the Google maps that the directions are given in. Google maps is terrible and will send our drivers to the wrong location many times each week. If they aren't paying attention to the town they end up driving over an hour out of their way, which is causes us to lose customers and money. It would be nice if they could choose which app the directions are sent to.

Fast and easy to use. Easy to integrate with basic custom automation as well.

Pricing could be lower. The map function sometimes picks routes that don't make a lot of sense like side streets, back alleys, etc.

Ease of use. It is extremely intuitive and simple to set up.

The solution is missing analytics of your routes

We had to pivot quickly from doing farmers markets to making deliveries after coronavirus hit. Routific ended up being a perfect solution for us, helping us manage 5 drivers and 150 deliveries all delivering on the same day. Getting set up was super intuitive and quick, and we were operationalized within an hour of creating an account. The routing algorithm isn't very customizable, but it's very easy to drag and drop stops from one driver to another, or to shift the stops around. Driver experience was very smooth as well.

Team at Routific is still adding features, so this will likely be outdated soon after writing (April 3, 2020). The interaction between the software and native map apps on the phone could use a little work. Also as mentioned, the routing algorithm is set up to basically only give out an even number of stops to each driver, regardless of length of route. It's easy enough to fix and we can ship a full manifest, exactly how we want it, with 15 minutes of work after uploading the stops.

So easy to use. So easy to make modifications to your stops, drivers, and routes. And the dispatch button is magic.

I have no complaints. Maybe another pricing tier for users like me.

Really appreciated that I do not need to enter an end location point to enable route optimizations. We don't know where our drivers will end up after a route, we just need the route to be as fast as possible.

So far I have not found anything I like least, I suppose that I wish I did not have to download the solution to see a table view of the route just to check it, I'd like to be able to see the table view right in the browser so I can catch mistakes with load, notes, timing etc. I find the timeline feature confusing and not as helpful.

Ease of use. Simple integration/import from Excel data (or any CSV data source). Integration into mobile device GPS products (Google Maps, Waze, Apple Maps). Accuracy of routing. Ability to integrate exceptions (time windows) at the individual customer/stop level. Customer service is great!

I really don't have any cons to mention.