CentralReach

4.4 (144)
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End-to-end practice management for ABA and related care.

Overall rating

4.4 /5
(144)
Value for Money
4.1/5
Features
4.3/5
Ease of Use
4.0/5
Customer Support
4.3/5

88%
recommended this app
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144 Reviews

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great little EMR for ABA Companies

Reviewed on 2024/04/05

Pros

The software is really easy and intuitive to use. And everything is located under one software to manage all aspects of ABA for clients.

Cons

The pricing was a little expensive, especially for smaller businesses to afford.

Amy
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Newer user

Reviewed on 2023/04/28

Our ABA department really loves the program, and for their use it is efficient and compliant.

Our ABA department really loves the program, and for their use it is efficient and compliant.

Pros

The implementation process was very organized, thoroughly communicated, and professionally managed. All inquiries were handled with courtesy and professionalism. Support needs, while very few, are promptly addressed and resolved.

Cons

Program setup seems more intricate than other programs I've used. Multiple levels of user setup, connecting providers to one another and clients, attaching templates to service codes, etc, seems rather cumbersome and, at times, confusing.

Alternatives Considered

athenaOne

Reasons for Choosing CentralReach

ABA department need

Switched From

athenaOne

Reasons for Switching to CentralReach

Documentation parameters were more industry specific
Rachel
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

High Hopes, Massive Letdown

Reviewed on 2021/06/10

Extremely poor customer service. Extremely expensive for poor follow through.

Extremely poor customer service. Extremely expensive for poor follow through.

Pros

The graphing and data collection portion of the software displays in a very clean and clear way. I enjoyed programming with Central Reach because of the thousands of configuration options--it helped me be creative as a practitioner without having to reinvent the wheel multiple times because I could bank goals.

Cons

Customer Service was good when available, but it was extremely difficult to receive the level of help I needed in a timely fashion. I am a small operation. Every single delayed claim impacts my livelihood. Waiting a month for an appointment or email response is taxing--waiting SIX MONTHS for technical issues to even be responded to is not acceptable.

Veronica
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Central Reach vs Kareo

Reviewed on 2019/10/30

Pros

I like how user friendly this software is. I am able to track cancellations, authorizations, and the amount of remaining hours we have left on an auth very easily.

Cons

The meta data does not always pull into a report.

Amarilys
Overall rating
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Learning curve required but excellent product

Reviewed on 2019/10/29

Central Reach customer service team is great! They respond within 24 hours and always have great...

Central Reach customer service team is great! They respond within 24 hours and always have great recommendations.

Pros

Once the system is set up as desired, it makes data collection and admin duties flawless.

Cons

It does take about a month give or take to go through the training and set the system as you desire.

Alternatives Considered

NPAWorks and AccuPoint

Reasons for Switching to CentralReach

As a small business owner, I preferred to pay one price per user as opposed to per client. They offered incredible features like having a comprehensive calendar/appointment set up, timesheets, billing and great support.
Nestor R.
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

CentralReach Review

Reviewed on 2020/12/09

Pros

Easy to use after learning curve and practice by those experienced in Software who have provided tutoring.

Cons

A section needs to be add regarding family's participation since the current menu only includes patients due to some of these sessions being Parenting and Mentoring ones as well as for Termination Reports.

Renee
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

review of software

Reviewed on 2019/11/07

Pros

includes scheduling, graphs are easy to obtain

Cons

no search button to find programs easily. not easily able to see if client has met minimum criteria for programs in session. No ability to copy client programs to library, to use for other clients

Verified Reviewer
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

All encompassing program

Reviewed on 2020/12/14

I am a CR fan. I've appreciated the many details in the program along with the accessibility to...

I am a CR fan. I've appreciated the many details in the program along with the accessibility to their internal experts to offer help when needed. They are patient and responsive and ease the frustration of the learning curve to get this up and running. It's a quality product and has been very reliable.

Pros

CR knows ABA and that is evident in how the data collection works. It sorts, collects, reports, and stores all the important information all in one place. It is comprehensive and as detailed as you want it to be with the ability to select any level of permissions for each employee. It graphs beautifully and offers labels and other ways to customize every module. Our schedule is seen in CR, our payroll runs from the timesheets, the billing module fills out the form with the ability to upgrade to electronic billing from their site. Links are created for intake of clients and employees.
There is a small business team who has been very responsive and happy to help as we grew into this program. They are also evolving and making it easier to learn as they offer more help classes, webinars and online resources.

Cons

The main negative is the price. As our company has grown so has our monthly bill limiting the amount of upgrades we can afford to use. Inquiries about cost and price of these upgrades have also been hard to come by as the sales team isn't as responsive as the customer service team.
One thing I would request to change is to allow a pro-ration cost of the monthly use. I have to cut off providers who are leaving on a certain day and may miss out on a week of services because I'm being charged for an entire month subscription only being used for a day or two. (I also would not recommend the company who handles collection of the monthly fees. Their website is not user friendly and primitive)
The last negative is that we're invested now. It would be overwhelming to even think about switching to another data company even if we wanted to. I'm happy I don't want to, but feel we're at the point of no return and know the price will just continue to climb as we add providers into the system.

Verified Reviewer
Overall rating
  • Industry: Individual & Family Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Central Reach as a Behavioral Therapist

Reviewed on 2020/02/12

This is very handy and convenient. I dont have to worry about much other than focusing on my client...

This is very handy and convenient. I dont have to worry about much other than focusing on my client and running trials. It can take a while to get use to. There is a ticket section to get assistance from the IT team for Central Reach but it takes a while to get a response to your ticket. Most thing HR could help me with. It also took a lot longer to get the flow of the trials without paper. You can only see 2-3 trials on the screen at once, so there is a lot of scrolling if your client has many trials. During this time of trying to find the trial you are working on, your client has now eloped. It's a balancing act, but it should only take a few weeks to find your groove.

Pros

Auto charting
No need to calculate
Easy access from your phone or computer
Auto time tracking
Option to specify what method was used during that specific trial (ie. errorless correction)
Live sessions can be viewed by multiple people at the same time whether in session with you or not.

Cons

Glitches a lot
When using the app on the phone I would try to scroll through the screen info or stat sheet and instead of scrolling it would initiate a page reload. This would wipe out all notes I had entered on my end session form.

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The best all-around software to manage an ABA practice

Reviewed on 2018/12/19

Pros

Functionality- all the features and items you need to manage an ABA practice, from scheduling to data collection, secure messaging, timesheets, billing, and authorizations are included in this software. Customer service is top-notch and the company is great about communicating updates and changes.

Cons

The platform is not inherently user-friendly. While it becomes second nature for users that are experienced with the platform, it can be overwhelming for new users or users who are not comfortable with technology.

Brittany
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great software!

Reviewed on 2023/04/27

Overall, CR is a great product for ABA service providers.

Overall, CR is a great product for ABA service providers.

Pros

CentralReach is very user friendly. Their support teams can help you before during and after implementation. The platform is easy to learn and efficient.

Cons

The clinical features could use some enhancements when it comes to collecting session data and building learning trees/treatment plans.

Rebecca
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

AAI- ABA Therapy performance review

Reviewed on 2023/04/27

We have begun to organize and utilize aspects of Central Reach to promote centralized reports and...

We have begun to organize and utilize aspects of Central Reach to promote centralized reports and management by accessing tutorials through the Education modules. We are becoming versed in the capabilities within Central Reach and learning simultaneously where we have short falls and how to overcome them.

Pros

Centralized approach to billing/practice management.

Cons

The inability to create simple reports from a financial accounting standpoint. It is clear Central Reach has "some" accounting aspects but proper accounting is best managed by using offline worksheets in conjunction with the reports available inside Central Reach.

Nick
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love Central Reach

Reviewed on 2023/04/27

I really value this product. This is now my 8th year, and I can't imagine working in an ABA...

I really value this product. This is now my 8th year, and I can't imagine working in an ABA environment without it.

Pros

As an administrator/biller, Central reach provides all the tools needed to easily submit, track, and collect on claims.

Cons

The Invoicing and Credit Card collections need improving. There are workarounds and its not debilitating, but the functionality could be way better.

Philip
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Central Reach

Reviewed on 2023/04/28

We have been a Central Reach user for over 10 years. Best product for ABA practices.

We have been a Central Reach user for over 10 years. Best product for ABA practices.

Pros

Central Reach is the best software for ABA practices.

Cons

Down time and functionality busts when new releases occur.

Madison
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Personally, not a fan.

Reviewed on 2022/05/12

My company uses Central Reach both on the billing and payroll/time tracking side. Overall, I am not...

My company uses Central Reach both on the billing and payroll/time tracking side. Overall, I am not a fan of this software and we are looking to move our business elsewhere in the near future. However, while my business has outgrown Central Reach, other small companies may find it's capabilities just right for them.

Pros

This software might be good on the billing / medical record management side. That is not the way I personally use this software, so I cannot judge if it is a strong competitor in this industry.

Cons

This system breaks A LOT. We often have days where the site is down (we've even had weeks) which has significantly impacted my workforce (both on the billing and payroll side). Additionally, while I have not personally spoken with Customer Service, I have heard from my colleagues that do that Customer Service is poor. Slow resolutions to problems, or no answer from them at all. Lastly, the software is often very picky about the way things are done and has weird glitches (permissions appear to be correct but view is still wrong. IT has to reset the account just to get the permissions to work).

Josiah
Overall rating
  • Industry: Individual & Family Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Features and Functions

Reviewed on 2019/11/07

It is great to be able to connect and view other employee schedules, as well as client information...

It is great to be able to connect and view other employee schedules, as well as client information that is pertinent to my job requirements. I love being able to schedule and adjust appointments for clients as well as being able to update programs and target goals for a client so that my team can know what we need to work on and focus on while they are with a client.

Pros

There are a lot of available features to Central Reach, some of which I have tried using and they are for the most part straightforward and easy to figure out. Within my company, we seem to use a smaller subset of the available features that Central Reach offers, though these are the bulk of what we need and utilize within the ABA services of the company, such as the sessions, data collection, program books, and graphs of the data collected during sessions.

Cons

There seem to be a number of functions that aren't accessible to everyone, which is fine as I may not need to utilize it for my own job. I would like to have the opportunity to play around with some of the functions for instance in the reporting tab to see some of the charts and graphs in there and to see how they could relate to my own job areas. I do realize though that this would be something my company may need to provide access to.

Alissa
Alissa
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Central reach for an ABA company

Reviewed on 2020/08/06

I love being able to have my schedule and sessions notes in one place. Our company is able to...

I love being able to have my schedule and sessions notes in one place. Our company is able to calculate hours worked through this site.

Pros

Have all staff and client schedules through computer. Session notes can be done through this software and sent to insurance companies. There are a lot of tutorials for this software.

Cons

They conduct a lot of maintenance and updates. Sometimes the site is down or not able to be accessed. When things are updated and changed, it takes a while for everyone to learn and get used to. Very confusing at first, but now that I am used to it, I love it.

Ashley
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Central Reach Review

Reviewed on 2019/11/04

I am in the Human Resources department and use CR for onboarding employees and maintaining employee...

I am in the Human Resources department and use CR for onboarding employees and maintaining employee files. I also help connect employees and clients within the company and help assign service codes. It works well for everything I need to complete for my tasks.

Pros

It is very easy to use and great for ABA companies. We used it at my last employer and we use it at my current employer. I am still learning new functions within Central Reach. Maintaining employee documents is easy due to the document management report.

Cons

I wish there was an easier way to delete documents that are uploaded by accident and locked. Being HR, it can create issues when documents are locked and need to be renamed.

Angie
Overall rating
  • Industry: Individual & Family Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customer Satisfaction

Reviewed on 2020/12/14

Great customer service to help with the above!

Great customer service to help with the above!

Pros

I love the all in one feature. It is a one stop shop for our company with information at your finger tips no matter where we are at. The analytics truly help me analyze and run my business from the finance end. Data collection for clinical is easy and the outputs are appropriate for our field of ABA.

Cons

Getting to know the various uses of it and how to get it set up best to utilize it to its potential.

Sage
Overall rating
  • Industry: Mental Health Care
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Gets Job Done but Could be More User Friendly

Reviewed on 2019/11/08

I use Central Reach every day as an RBT to gather data on my clients and help them reach their...

I use Central Reach every day as an RBT to gather data on my clients and help them reach their behavioral goals. I like the data-gathering interface because it allows me to quickly put in data so I can stay in the moment with my kiddo.

Pros

I like that is has everything I need for work all on one platform. I can see my notes, schedule, gather data, etc all on Central Reach. I like the data taking platform and its ease of use (I wish I could rearrange items on my end though). I also use the app for its offline data collection feature which is quite handy.

Cons

I do not like how many hoops I have to jump through to get to the feature I want. For example, finding my total authorized billable hours for the month is a several step process my company actually had to make a tutorial for us to be able to do it. I would also enjoy a "read all" feature for clinical notes/better way to organize them. The calendar could be improved as well, I like seeing the whole month but the size of appointments makes it unreadable.

Maura
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Central Reach is the best practice management software for the field of Applied Behavior...

Reviewed on 2019/11/05

Our experience has been wonderful. We have been with CentralReach for over 5 years. I cannot...

Our experience has been wonderful. We have been with CentralReach for over 5 years. I cannot imagine running our company without it. Over time, CentralReach has worked to improve and increase usability for BCBAs. Most of all, the customer service is wonderful.

Pros

This software allows connectivity between all aspects of the company. Claims, timesheets, data collection, authorization management, and billing are seamlessly connected for clients and staff.

Cons

The software is not easy to learn to use. This can be a barrier for new staff. Though the power of the software makes up for this and it is worth persevering to learn to use it.

Jessica
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Multi-state ABA Practice - 5 STARS!

Reviewed on 2017/03/09

Central Reach can manage scheduling, reporting functions, reporting functions and most importantly,...

Central Reach can manage scheduling, reporting functions, reporting functions and most importantly, billing. Their staff is passionate, knowledgeable and truly cares about their customers success. If one person does not have an answer, they will utilize their resources to find you the answer. The filtering options in their many screens is a great functionality that can help an organization get down to the nitty gritty of what is occurring. The reports that you are able to run are user friendly and top notch. The support team have been phenomenal in helping us get up to speed on new features, answers our questions promptly and is willing to go above and beyond with our requests. I highly recommend Central Reach to any and every ABA practice.

Pros

Reports function, filter functions, claims manager software, dashboard for tasks.

Cons

N/A

Brandi
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great Software

Reviewed on 2020/12/21

CR has been great. I love to use it. I use it daily and have no problems or difficulties with it.

CR has been great. I love to use it. I use it daily and have no problems or difficulties with it.

Pros

Software makes scheduling my work hours easily and converting my appointments are easy to do. Software is extremely user friendly for me who struggles with technology at times.

Cons

I personally like the software and do not have any dislikes.

Rhonda
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Central Reach pros and cons

Reviewed on 2020/12/14

After the 2-year implementation, it has been excellent.

After the 2-year implementation, it has been excellent.

Pros

Once we finally understood how to utilize the software, it meets almost all of our needs. When audits are requested, we feel 100% confident we are in compliance.

Cons

Very difficult to learn. We had to hire a single individual, just to learn and understand the software. It is not intuitive. If you do not fully understand something (e.g., giving access to contacts), you can be left wondering why things are missing.

Hillary
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

.

Reviewed on 2020/12/08

Pros

How it can be customized to meet individual needs

Cons

Big learning curve in creating templates and programs

Alternatives Considered

Total Therapy

Reasons for Switching to CentralReach

It was the one I was most familiar with