Givebutter Reviews

Free to use their forms and have an account. Their rates for processing online donations are also good.

CRM functions are new, importing donor records still needs a lot of improvement.

Coming from Salesforce, Givebutter is powerful due to its simplicity. It can do everything we need it to do without making you feel like you need a data engineering degree and ten years of experience.

I'm not the biggest fan of how they've worded their solicitation messages for our donors. They ask donors to help take on the cost of running the platform, but they call it a "tip," which is distasteful and dishonest. If I were them, I would just be upfront and call it a fee. Tip suggests that a human helped serve them, and carries a bit of guilt with it.

Overall it is a very user intuitive platform. Very simple to understand and navigate.

When we were first looking at different platform, I was under the impression from the team that it would be able to easily handle live auctions. This was not the case. GiveButter is great for organizations that are running individual giving campaigns, peer to peer fundraising etc.. but not the type of platform I would use for Corporate giving, Planned Giving, or Live Auctions.

Ease of us, customer support, unlimited contacts

Wish there were stronger reporting features for free users! Specifically re: households and being able to pull "last donation" field more easily

I organize donations for a local not-for-profit both as an individual fundraiser and a member of their Development Committee. Give Butter receives and tracks these donations so that I can see them immediately, responds with a standard "Thank You," and allows me to follow-up with a personal one as well. Our critical mission, our achievements, our grant-getting power, our social media presence, and "Give Butter" as recording platform enabled us to buy our building just this past year.

So far, flawless. I've totally appreciated using it.

I love the ease of use and how detailed the customer information page is. Our organization has always struggled with maintaining donor data but now, with one central location and an easy-to-read interface, it's easy to keep things up to date.

One feature that I was really excited about when I signed up (reports) turned out to be a Pro feature, which wasn't super clear in the signup process. That's been frustrating as I still need to use my old donor management spreadsheets from time to time, rather than being able to centralize everything.

Simple. Easy. Effective. User friendly. Easy to Learn how to use the program.

Nothing really. some new users dont like the tip section but that has never been an issue for me at other non profits. And - when someone adds on a donation - its a little hard to track those in a report since not a ticket.

Setting up fundraising events and being able to manage all of your contacts in one solution makes things so much easier!

Can’t think of much. One thing that would be nice for the Engage section of email blasts. It would be great to be able to automatically send another email to people who didn’t open the first email after a certain amount of time.

User friendly on the backend and guest friendly!

From the back office when I click on an event I want to see the transactions for that specific event instead of being taken to the event page or having to go see all transactions and filter that way.

I like that there isn't an annual fee, allowing our small nonprofit the ability to grow.

Givebutter is a bit clunky when it comes to its functionality. Don't get me wrong, it's a wonderful service for small organizations like ours, but there are some elements that don't always work smoothly. Additionally, there are some features I would love to have that GB doesn't offer, like grant management and a true ticketing platform with reserved seating and bulk ticket purchasing discounts. It that vein, it would be great if there was some thought put into how the platform works for performing arts organizations.

The user interface, simplicity of organizing fundraising campaigns, and cost of use is fantastic.

MAJOR PROBLEM: When people buy tickets, they are forced to fill out their information twice.

Once when filling their information in on their ticket, and again when filling in their contact information. People don't like doing it twice, it wastes their time, and appears unprofessional.

This is absolutely unacceptable and cost us several ticket sales during our last campaign.

To be honest, we might be forced to use a different ticketing platform for future events unless you can fix this.

It can be fixed either by making each ticket holder a new contact and sending tickets separately, or by auto filling the information from ticket 1.

The capture and recording of payor information is very helpful. Setting up events/campaigns has been pretty user-friendly as well.

The turnover time to actually receive the funding is pretty long. With our previous service, the turnover (and therefore access to the money) was almost immediate.

I love how easy and intuitive it is to use, how responsive the employees are when you need help, and how you can keep just about everything in one place. They also have a system of voting for new features that you want to be included in the next update, which I love.

The only thing we have a hard time with is business contacts. They want us to put first name, last name rather than the name of the business. However, I believe this is something they are working on.

The interface of the event website is really great. Our constituents like it and we've got great feedback that it looks nice and was easy to use

There are so many ways this didn't work for us. We signed up for the hybrid auction/event capabilities, and that it was free. However there are so many glitches that come up. For instance, in creating our ticket options for sales, we created a Ticket Bundle- 8 tickets for a discount. However, when someone makes that purchase they didn't create any way (we've reached out about it several times...) for this purchase to verify 8 attendees; it registers as 1 attendee. So we can't use their check in system built into the ticket sales because it's not accounting for multiple people! SO WE'VE HAD TO CREATE AN RSVP SPREADSHEET, a total nightmare, and transfer all rsvps via the website to the spreadsheet to account for actual bodies/attendees.

Additionally, as I mentioned before, I chose this platform for the Hybrid/online auction capabilities. However this also became a nightmare to deal with. There is no way for a ticket sale to assign a bid number automatically. So if guests want to bid, they have to sign up ADDITIONALLY ON THEIR OWN for a givebutter account, register their cc information, verify that through their personal email, then re-login to Givebutter to bid. This is THE BIGGEST BARRIER TO GIVING! We are now not even doing an online auction. Can you imagine going to an event, being told you have to login to a site, create an account, enter your cc info, check your email then log back into the site to bid? Would you even try??

Also we were told our transfer would be seamless with recurring/monthly donor plans because we already had a Stripe account and that's what Givebutter uses. We were obviously thrilled we could switch platforms and not have any interruption with our donors! However they use Stripe Express, which is actually DIFFERENT than a regular Stripe account. So if you're already using a Stripe account you'll have to get ANOTHER Stripe Express account that doesn't include important information about your constituents you already have in Stripe, like their customer ID numbers, cc info and more.

Also- we were going to move our CRM over. They said their support team would be really helpful in this regard, that we would have unlimited email tech support. However they have no sample CRM to look at or try. YOU HAVE TO BUILD OUT YOUR OWN CRM, taking any and every field from a platform you already use and create an excel etc that includes every field and somehow they will help you build your own platform. Their tech support for this was nowhere near what we needed in order to complete let alone start this. They basically point you to different videos they have so you can learn to code etc yourself.

Do not recommend based on current experience. I know they are always looking for recommendations to get better but the above seem pretty basic to include for auctions/events to offer this service. We are having to DOUBLE our platforms and efforts to get through this event since we launched it and learned later how incapable it was of handling basic event needs. Don't make the same mistake we did.

We used this for our big fundraiser and had a ton of customer service support leading into the event so we felt confident. The systems were intuitive and easy. We created efficiencies and ease with Givebutter and have also hosted a new online raffle with it as well.

There was not total functionality for tap to pay when we used Givebutter. I believe this has been fixed now.

Givebutter is a user-friendly platform that allows full integrations with our CRM. I love the flexibility and options within the platform.

I don't have any complaints. Support is readily available if I have any issues, which I appreciate.

It made it easy to raise money online for the nonprofit I work for.

I was not happy that some features became locked behind a paywall.