Iris Works Reviews

I love this apps cost not much expensive and can be use full in multiple clinics and easy to be use and picture for dental tooth is save to storage

Only one thing that dis like is our accounting system can't use the data no interfaces to our end but product is wonderful

I appreciate that all of my clients' information can be stored in one place. From contracts to invoices, I don't have to worry. I also love that emails can go out automatically so I don't have to remember to send clients updates and reminders.

I wish Iris Works allowed you to do wedding day timelines, like HoneyBook does. I'm also not a huge fan of the way the lead forms looks. They don't integrate with my site well.

I like how the software keeps me ahead of the game, on top of tasks and payments and makes it look like I have everything together when presented to my clients.

I really didn't like setting up the software but it was actually really easy. There are tutorials walking you through everything you need to do, a live chat option for questions and a Facebook group for instant access to updates and helpful hints. I think there is a paid version where someone can set it up for you which would be helpful if you have the money. I am just stubborn and wanted to do it myself.

I love how easy it is to use Iris! Before finding iris, I tried many other sites/compaines which where very tricky to understand. I came across Iris at WPPI and so glad I did, I gave it a try for a couple days before committing to it and loved how easy it was to set up a new client, add a contract and send an invoice to them. Also love how I can connect my gmail calendar and have a one calendar system.

Only wish I could separate my clients by weddings/corporate/portraits.

It is specific to my field (photography)

It still have many functions that I would love but it is slow to add them. I would love for it to be more like hubspot in the features area but still relatable to the field.
Also, they dont have a way to download all your contracts at once, it is one at a time only and if you dont pay your yearly fee you wont have access to your old contracts if you wanted to switch companies- making it almost impossible to leave them.

I love that it has so many options. I love how it is fairly easy to navigate. It has contact information, and click on the customer to see all their information and forms they have submitted. I like that you can see the emails you have sent them.

I would like for it to let me see the entire forms that are submitted. I wish that the clients/leads had a way to see from the dashboard when it was submitted/ converted and/or booked a session.

Love that it has a location feature, other sites do not have this. I also love that you can customize your client profiles with pictures and the ease of the client questionnaires.

Don't like that this software doesn't handle taxes or revenue easily. I am looking for a software that does it all.

I love that it keeps everything organized for me and has an easy to view calendar. I really like the automated parts or the workflow.

Needs more functionality and detailed items to make workflow complete. Currently I'm still doing workarounds for things that I think should be easy updates.

The ease of invoicing, sending, taking payments, and keeping client info organized is so worth the cost of this subscription.

I would love to see a phone app, so you can stay logged in. Or log in with the thumbprint.

It's easy to set up and use. Quick for me to set up a client and send an invoice as well as easy for my clients to pay.

I wish it had a few more features. When it comes to doing my sales tax if there were more ways to sort the months and categories that would be helpful. Also if there was a way to put in appointments and then send text reminders to clients automatically that would be amazing!

I loved how the company transferred my clients data into their system for me. They have an easy to use platform and it allows you choose what type of sessions you offer in a customized look. It has good customizable email templates and makes them look very professional, which saves time.

That the contact page does not allow you to require a phone number. It also is not trackable by google ads or google analytics. I also wish they had an app for you phone as well.

There are many features that I love about Iris however, my three favorites are the scheduled emails! I love knowing that my clients will get the email reminders prior to their session. I can schedule Multiple emails to go out at various different times to get them thinking, planning and getting ready for their session. I also love the customizable questioner that you can send to your clients- I love how it keeps them organized with the client so I can see when and if they have completed them. Lastly, I love the adding attachments feature to the custom emails! Makes it very professional and concise!

I wish there was a scheduling calendar option that clients to see what availability I have, then book on that!

Professional look to the emails and invoices. I like the saved email templates and workflows. It saves so much time and headaches! Storing all the activity in a timeline is great too.

You can't write an email without having to draft a template, so it's more difficult to send quick correspondence. Sending auto emails is confusing when they are sent out. It would be nice to have a confirmation email or a blind carbon copy sent to us so that I can verify the email has been sent. The annual subscription is excessively expensive. No accounting software, only invoicing.

The product was a game changer for me when I was switching for the first time to a CMS, helps alleviate loads of otherwise time taking tasks.

As I've used it for a long time now it's not growing with me as I'd like it too. I find that I am using Evernote and Trello and Calendy AND Iris when I'd like to be just using one platform to manage my clients. The hardest things for me are non-customizable things, such as specific timing on items, as well as actual task lists and due dates that are managable. Plus I find it's only usable on a computer - would love to be able to access it more redily on my phone.

I like having my scheduling, contracts, invoicing and email workflow information all in one place. Iris helps me look like a well organized professional to my clients.

There are some features that could use some improvement. Invoices seem to pull and be noted on their creation date, which is a huge problem for accounting purposes. Nothing matters until payment is collected, thus payment date is most important to track.

I would like to see scheduling opportunities, not promises of it.

Payment integration is ok but a bit clunky when relying on invoice tracking mentioned above. Invoices should be able to be connected to the initial contract email so clients aren't receiving multiple messages at once.

Great community and support. They always get back to me within a couple of hours and they always give you an actual answer.

Not enough features. Lack of communication about features and when they are supposed to be released.

The booking features including work flow, questionnaires and contracts. The business side of my business has never been so easy. I feel like I can stay on top of tasks without anything slipping through my fingers under the radar. Totally game changer.

I still haven't figured out invoicing through Iris but that's probably user error and lack of trying. I also haven't used the goals metrics yet. Overall I'm very happy with everything Iris has to offer!

I like that iris works is all in one. It keeps almost all of my client info/buisness info in one place. Easy to use, and everything is branded with my company logo, so it all looks so professional and cohesive. I also LOVE the new booking feature.

I wish it integrated more with shootproof for galleries, or had its own galleries to use so it would truly be all in one. It connects clients to galleries, but not to any purchases the client makes through those galleries. If this could be done, and maybe also add in a section like quickbooks for tax purposes omg it would be absolutely the perfect software. I would pay more.

I was a full -time legal secretary / photographer working 80 plus hours a week and there was no way to keep up until I discovered IRIS Works. I thought I was going to have to hire someone to work my back office and now it run's itself.

techincal support needs call in number. Hands-on terminal support needed

The ability to keep it all in one place. Before iris I had a pretty poor system for keeping up with info and as my business grew and my husband came in to handle the client side we had to make a change and I'm so glad we did

I wish there was a Mobile app so that when not at the computer it a little easier to log on an app and get client info sent while sitting on the sofa

The amount of time it's saved me with email inquiries and the way I am able to tie it all in with my branding

the inability to rearrange the to do list. The fact that it doesn't merge contacts automaticly when its a repeat inquiry or an already existing client. The inability to delete more than one client at a time or move them from inquiry to client at one time