Mixmax Reviews

I don't use all of the functionality for my role, but Templates Feature, Read Receipts, Reminders and Send Later Feature is enough for me to invest in this product. It saves me hours of work time each year and makes me look like a rock star to my clients and colleagues.

When I update my software, it occasionally kicks me out. Nothing awful that doesn't fix itself quickly.

Easily tracking opens / clicks and scheduling emails to be sent at later dates + saving email templates for use.

Sometimes not sure of the accuracy when tracking clicks. I've had emails responded to that never showed they were opened by the receiver.

MixMax is extremely useful to me in my sales roles where 90% of communication with my accounts is via email. Being able to see when customers and teammates open an email , click links and download attachments is priceless. I also love the templates and reminders.

it is a bit creepy

when I open a email chain in Gmail - sometimes it logs me viewing the email chain as though the recipient is viewing the email chain. This can lead to some confusion.

I wish there were a mobile version as I do send a lot of emails from my phone

Very easy to use as well as learn new features.

Very minor details, but the extension was conflicting with salesforce's extension in chrome.

It's super intuitive and easy to use. Helps me track meetings, emails, responses, etc. Love it!

Sometimes, it asks me to log in again and again. Something about my cookies, etc.

Compared to the other email blasting platforms, mixmax is for those users who wants to sent genuine automated & sequenced emails for their campaigns.

There are some bugs in the software that makes my job difficult at times.

the features are useful for a sales person to automate workflow. templates, mass emails, analytics on opens etc.

at first they charged less, but on subsequent accounts i added they charged me more. I asked them to fix the billing but they weren't interested. will be switching to their competitor yesware

MixMax upgrades the functionalities of e mail. It allows you to share your calendar and auto generates meetings meaning there is less back and forth to find some common time for conference calls.
Also, the templates are extremely helpful.

It can be a bit pricey, but other than that, I cant find any weakness.

Tracking email by recipient
Templates
Schedule sending time

Price
It's not integrated with my CRM named Ploomes

The most useful feature - sequences. It automates email sequences for potential clients, we have integration with Salesforce so we can do a lot of cool stuff. For example, we can create automation of tasks in our CRM that are triggered by not replied emails. Also, our email replies are automated using Mixmax templates that are synced with Gmaill, you can reply with a few clicks to frequently asked questions. Also, the tool is data driven, you can track everything - opens, reply rates from any sequence, template and so on. Mixmax just recently introduced a reporting feature which makes this software even more data-driven.

Customer support is only in USA, so it is not convenient when you are using this software in Europe. Also, I had some problems with open rate stats, the Mixmax counted opens when somebody opened a contact to which an email was sent on our CRM. Also, we had problems with removing a contact from the sequence. When a person replied he was not always removed from the sequence which created awkward situations. For example, person replied and Mixmax didn't identified it, so follow-up email was sent to him. We created rules (a feature in Mixmax) and we solved this issue.

I love the email tracking feature that details open and clicks down to the type of device the recipient used and their location. I also use templates a lot to help automate processes.

I wish there were an easier way to log emails from Gmail Mixmax to Salesforce CRM. Right now have to bcc salesforce.

Timesaving, easy to use. Easy to train others to use and easy to share resources

Sometimes you get phantom clicks and due to timezones customer service can take a while but is always good when it comes!

I love that I can track if, when, and by who my emails have been opened. Additionally, that I can schedule an email based on the when the recipient is more likely to open/read the email. I also love how easy it is to put a calendar of my availability right into my email so that recipients can click and a time and date quickly for us to meet.

I only use the free versions so it's hard thoroughly rate cons but one thing that has bothered me is that I use Mixmax as an extension to my gmail. The Mixmax button when drafting in email sometimes gets in the way of being able to accomplish certain tasks when drafting an email.

Email tracking is amazing and Mixmax is a great crm tool

I wish it was for more than just gmail email.

Love the tracking, reminders and insights. This tool will help you to get to the next level, since you can track where/when/how many times your email is opened, can create email marketing and you see all the insights. You can implement this to improve your sales process and get more sales

also a paid-wall of course, and you get used to it, so you want to keep all the email tracking and possibility - because everything helps each other and at the end it's quiet expensive

Too many features to mention. I love how I'm able to quickly set reminders for follow-ups. The delay sends feature showing the best time for engagement is useful too.

Not necessarily to do with the software

Setting reminders and knowing if my email was read has transformed my ability to reach people. I no longer have to jot notes down to email this person or to follow up on this sent email; I use Mixmax for those tasks.

I tend to reply to emails using the preview pane, but Minmax does not allow this. It only adds an additional click to my workflow, but it would be nice to use the preview pane.

I love the mixmax tool. The sequence email features, the preview and tracking tools - all of it. I use mixmax daily. Not sure I could live without it honestly.

I am using the Small Business option which is the middle of the road option as I don't need to integrate with salesforce. I hate that I can't hide the mixmax branding when sending out sequence emails and calendar appointments. I am a paying customer but not compensated for branding them. I've mentioned this to customer support but they kind of blew me off. I love this tool but if someone came out with something comparable and made this slight adjustment, I'd switch.

Mixmax makes email management super easy, tracking activity super efficient, and follow-ups! Managing accounts at scale through templates is perfect for CS

Better tracking for internal stakeholders

Love that I can see when someone has read my email
I can save my specific signature for each email account
I can save email templates
MUCH better fonts to choose from so I can really make my emails stand out

There's really nothing I don't like about this app. It works great for my needs

I love tracking emails, side chatting with others without cc'ing, templates, however, it can be finicky sometimes and will not load.

When it doesn't load, it's hard to track.

- Notifying when recipients open my emails.- Reminders to send scheduled emails.

Nothing to mention for the time being as the software use meets my daily needs.

Scheduling emails through MixMax is absolutely brilliant. It’s essential to the way that I work.

Nothing at all, works brilliantly for us for our team.