Selly Automotive Reviews

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74 Reviews

- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We stand behind Selly CRM!
Reviewed on 2020/10/14
We are able to easily contact and manage prospects with this user friendly CRM. It's clean, easy to...
We are able to easily contact and manage prospects with this user friendly CRM. It's clean, easy to use and easy to understand.
Pros
The best part of this software is that is has ALL of the functionality of ANY Automotive CRM for a fraction of the cost.
Cons
There are a few minor features missing from the software, however these are all confirmed to be works in progress at this time!
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best, Biggest, Bang for the Buck!!
Reviewed on 2019/12/17
Absolutely, completely, 100% satisfied!!
Absolutely, completely, 100% satisfied!!
Pros
[SENSITIVE CONTENT HIDDEN] has been fantastic from install- live usage. The product has surpassed all expectations, as well as [SENSITIVE CONTENT HIDDEN] our Customer Support and Training expert, between the actual product and personel, Selly Automotive has delivered 200%.
Cons
None, anything that has been identified as a feature that would be nice to have added, has either been updated or is in testing currently. Again, what a fantastic experience!!
Reasons for Switching to Selly Automotive
Affordability - features for the dollar. Huge R.O.I.- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Slow, daily issue, pricy
Reviewed on 2024/03/07
Pros
There is Nothing to liek about the selly when ther are so many other high quality product out there. I waited too long to swtich but i did.
Cons
pormissies that never ever become true.
Slow system respond.
Daily issue
57 days pay out while you are not using the system.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Products
Reviewed on 2020/08/11
Selly has given my dealership the ability to respond and manage our leads in a timely manner in an...
Selly has given my dealership the ability to respond and manage our leads in a timely manner in an organized, customized, and efficient method.
Pros
Selly has manufactured a technology product that is ideal for the independent auto dealer. It is user friendly, easily integrated with other software my dealership uses, and their customer service is top-notch.
Cons
It would be great to be able to schedule sales associates days off of round-robin on a monthly basis instead of having to manually click their names off when they are off.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Executive- Exceptional Job
Reviewed on 2019/08/01
We will be getting organized and at the same time competing on a high level utilizing all the...
We will be getting organized and at the same time competing on a high level utilizing all the technology csr provides us in their mobile and desktop formats.
Pros
Executive presented the product extremely well and provided a thorough overview of the product and the benefits it provides for our particular circumstances in automotive sales
Cons
The product is exceptional and I hope to collaborate with Selly to make this a relationship free of any negatives that may accompany other partnerships
Alternatives Considered
ProMax UnlimitedReasons for Choosing Selly Automotive
TechnologyReasons for Switching to Selly Automotive
Executive and a referral from other organization- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SELLY AUTOMOTIVE ALL IN ONE CRM!! SAVES TIME & MONEY!!
Reviewed on 2024/03/28
WE HAVE HAD AN OVERALL EXCELLENT EXPERIENCE USING SELLY AUTOMOTIVE.
WE HAVE HAD AN OVERALL EXCELLENT EXPERIENCE USING SELLY AUTOMOTIVE.
Pros
SELLY AUTOMOTIVE CRM SAVES BOTH TIME & MONEY. I APPRECIATE THE QUALITY OF THEIR CUSTOMER SERVICE & TECH SUPPORT!! [sensitive content hidden] AND [sensitive content hidden] (TECH) WERE ABLE TO DILIGENTLY RESOLVE A DIFFICULT FACEBOOK TECHNICAL ISSUE FOR US FOR WHICH WE ARE EXTREMELY GRATEFUL.
Cons
I WISH THERE WAS A BETTER WAY TO ADDRESS CO-BUYERS IN THE CRM & A EASIER FORMAT FOR INPUTTING DATE OF BIRTHS.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Had issue with Emailing
Reviewed on 2024/03/12
very easy to use. happy with it customer support is very responsive and they get to you as quick...
very easy to use. happy with it customer support is very responsive and they get to you as quick as they can
Pros
easy to use, I can text and email customers with ease and even call them from the app or my desktop
Cons
Nothing really bad or negative to say about it but it does sometime glitch where I cant see the same customers on desktop as on my app or if I text it doesnt always show up right away
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Sales Management
Reviewed on 2024/03/25
Great Experience, love the system and it works great
Great Experience, love the system and it works great
Pros
Get the leads right away and good follow up
Cons
Nothing particular, it does very good for us
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Great Automaton
Reviewed on 2024/04/03
I've had an overall positive experience with Selly. Implementation was smooth. If I've asked...
I've had an overall positive experience with Selly. Implementation was smooth. If I've asked questions and they didn't know the answer, someone has gotten back to me in a timely fashion. If your looking to automate defiantly look into Selly.
Pros
The text blast automation has worked better then expected. We do 2 text blast a week to approximately 500 people. I was really surprised the amount of engagement and questions we receive back from potential buyers. This has definitely help us sell more units.
Cons
Us being an auto auction we use the product a little different then a normal dealer. We had to find some work arounds but that's because of us and the way we are utalizing the system.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Selly Automotive
Reviewed on 2024/03/21
Pros
Great customer support! the team is awesome and always responsive!
Cons
I dont have any cons to offer at this time!
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
[sensitive content hidden] is AWESOME
Reviewed on 2024/01/15
Very helpful, will highly recommend to other dealerships.
Very helpful, will highly recommend to other dealerships.
Pros
The ability to log and update and task manage previous clients.
Cons
Nothing at all. Selly has been a great marketing too.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Not a great CRM
Reviewed on 2024/02/12
I don't love it. It's not completely useless, but I think we'll look for another provider or just...
I don't love it. It's not completely useless, but I think we'll look for another provider or just stick with using outlook like we used to as we're a smaller store that doesn't split leads. It's not an expensive software, but it's not very useful so far.
Pros
Texting
Auto Responses (in theory)
Opportunity page (one view of clients in each sales stage is nice)
System if fast, no issues with load times
Cons
Task management is useless. I get tasks to call customers that are email only leads. We get tasks to do on Sundays when we are closed and Selly doesn't have a way of only making them show during business hours. We end up not even looking at tasks.
Auto responses are beyond basic html in emails. They look horrible. Also had issues with a customer receiving an auto response email 6 times at once so there's still bugs with the system.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Tech support for campaigns
Reviewed on 2024/09/13
Great experience so far, very user friendly. Tech support very responsive.
Great experience so far, very user friendly. Tech support very responsive.
Pros
Text campaign assistance from [sensitive content hidden] was great. Assisted in generating more business for us, got some deals out of it. Also was able to help me create more for future business with Chat GPT.
Cons
Automated tasks for sales guys - need better follow up system to hold salespeople accountable.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good service
Reviewed on 2023/01/23
Good
Good
Pros
Works seamless.
Cons
I would like it to acomodate multiple lots.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
They're amazing
Reviewed on 2018/11/15
I really really like Selly, it's a great starter CRM, and I'm positive they'll get better as they...
I really really like Selly, it's a great starter CRM, and I'm positive they'll get better as they grow. There's a couple hitches here and there but support helps you through everything. I've yet to find anyone who offers all the products that Selly does for as an affordable price.
ex. On the higher end, Dealer Socket was a bit better as a CRM in a few aspects. Still, Selly proved to be as good in many cases (and in a few I liked Selly better), while Dealer Socket had a price tag at least 3 times as expensive; given you get the cheaper package.
On the lower end of the CRM spectrum, Dealer Car Search was cheaper but WOW their CRM is terrible, absolutely terrible.. I'm not here to review Dealer Car Search, but they offered less than what Selly does, which would be fine honestly, if what they offer actually worked.. but I couldn't send an email!! How can you not send an email through a CRM that you are paying to be able to send emails! And support knew ABSOLUTELY zero, I kept getting bounced around to different departments and they kept trying to blame other services, wow, I'm sorry, I'm not here to talk about Dealer Car Search, but I guess I bring all this up to say that you get what you pay for except in the case of Selly
Selly has a couple bugs they need to work out (the slowness is HUGE) but all in all, I'm going to repeat what I said earlier because I think that's the best description; I have yet to find a CRM that is as good as Selly for as low a price.
Pros
I'm going to just list some reasons off:
- Their app is amazing
- They offer call recording and texting (both calling and texting are through a forwarding number, ie. The number the customer is contacting is contacting is dialed 123-456-7890 but the call gets forwarded to either the customers assigned sales rep or to the dealership; whatever you have set up)
- The texting is compliant
- They can set up automated emails, and have templates for those emails
- The CRM is smart enough to recognize when a customer inquires multiple times (whether the customer inquires about multiple cars, through multiple lead sources, or a mixture of both) and accumulates all of the inquiries under the same customer
- CUSTOMER SUPPORT IS AMAZING, they're extremely helpful and the CRM itself is always improving. On multiple occasions, I'll bring up an issue that I'm dealing with to support and they'll roll around with their next update that fixes the issue. Unbelievably helpful, I can't recommend them enough
Those are the things that stand out the most to me, I would definitely recommend them, absolutely.
Cons
- The slowness and the crashing!! This is huge! Definitely has gotten in the way multiple times. If this was fixed I don't think I'd ever need to look into another CRM, but we've run into a couple of obstacles because of the slowness of the app as well as the desktop that definitely hurt efficiency, and also makes it harder and therefore less likely for my salespeople to use the CRM
- The app doesn't have as much functionality as the website
- Also email templates could use some work
Response from A1 Software Group
Hi Anna, someone from our team will reach out to you soon.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Owner
Reviewed on 2023/01/11
[SENSITIVE CONTENT] is the best, he helped us a lot.
[SENSITIVE CONTENT] is the best, he helped us a lot.
Pros
Selly CRM is simple, reliable. Maintaining relationships with my new, existing customers by sending automated service reminders by email or text.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Probably the worst CRM when it comes to Marketing and Sales Automation.
Reviewed on 2018/01/25
Pros
I was forced to like this CRM due to the lack of a better option, however over months of trying to make things work smoothly and on auto pilot, I have completely gave up on this CRM. On the surface, everything looks fine. Sales Manager can even monitor activities, however, everything needs to be done manually. It is a great platform for those who enjoy manual labour a lot and there is nothing wrong with that.
Cons
Selly Automotive is probably the worst choice for a car dealer due to it's lack of Lead Automation capabilities. ADF/XML feed that this CRM is relying on requires a 3rd party integration. In this day and age when 90% of car dealers using Facebook advertising in their customer acquisition strategy, no way this CRM is useful, because every Lead has to be entered manually and processed by the sales team manually, without ANY automation whatsoever.
Selly CRM is good for Sales Teams used to manual labour and lots of hard work, trying to locate when and where the lead has come from.
Technical support is pretty much absent and non-responsive. Toll free number is not working.
For the amount of money this CRM is asking to pay small car dealers, a lot more can be done to simplify Lead Generation process.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Feature packed, Slow moving at times
Reviewed on 2022/06/21
Overall its a good product and continues to improve as years go on.
Overall its a good product and continues to improve as years go on.
Pros
the integration to our DMS was great. ID scanner was a good feature in today's world of ID theft. Comparing features you do get near franchise-level software.
Cons
there is a lot of lag at times. it doesn't move as seamlessly as other websites from one function to another. It no longer syncs to our DMS (our DMS went web-based)
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing customer service and a great product. [SENSITIVE CONTENT] is the man!
Reviewed on 2022/02/08
The customer relationships we've been able to cultivate with [SENSITIVE CONTENT] have been...
The customer relationships we've been able to cultivate with [SENSITIVE CONTENT] have been wonderful. We wouldn't be where we are without it.
Pros
[SENSITIVE CONTENT] Big fan of the over all ease if you, but mostly [SENSITIVE CONTENT]
Cons
The fact that you cannot leave texts unread if you open another salesperson text.
Alternatives Considered
Salesforce Sales CloudReasons for Switching to Selly Automotive
Much better value overall .- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Automating Texting
Reviewed on 2021/09/07
Excellent
Excellent
Pros
Easy to implement and deploy. The representative who helped us setup the auto texting was very cordial, experienced, and helpful.
Cons
nothing to dislike about this software. We like it very much.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Selly Automotive
Reviewed on 2022/11/21
Pros
Ease of useAI manages, analyzes, and responds to emailsVery secure document management system (DMS) for automotive dealersThe mobile app has a driver’s license scannerIntegration with other other third-party software Value for money (You get more for what you pay)
Cons
Using Selly for 2 years now and we had no issues with it.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
[SENSITIVE CONTENT] is the best!!!
Reviewed on 2022/02/08
Pretty darn awesome, I enjoy the customer service
Pretty darn awesome, I enjoy the customer service
Pros
[SENSITIVE CONTENT] is great to work with. He has been beyond helpful.
Cons
Sometimes the picture integration isn't the best
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Mario - Customer Support
Reviewed on 2019/10/30
The reason for my review is to discuss representative in customer support. He is amazing and has...
The reason for my review is to discuss representative in customer support. He is amazing and has been the most helpful part of the Selly Automotive team. I have reached out to my account manager about things and get no response but I can chat with representatives and he fixes each issue that we have had. I asked him yesterday if he can take over ARJ'S account and be our new rep but he explained that he isn't in that department. When I click on the chat button, I hold my breathe because I hope that it is representatives who answers. To be honest, I would rather talk with him than anyone else. He has been so quick to offer his assistance and he even helps to point me in the right direction over things that he can't fix on his own. He is a true asset to Selly Automotive and I am hopeful that he will get the recognition that he deserves.
Pros
We are a new client and recently made the switch from Vin Solutions to Selly. We switched because of the integration of WebManger, DeskManager, and Selly. I like the fact that it is user friendly and that there are functions that we have that we didn't have with VIN.
Cons
I don't like that a new tab opens each time that you click on something new. It is super annoying to be in the zone working and you look up and have 15 open tabs that you have to go through.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy and Affordable
Reviewed on 2022/01/13
Pros
I can prioritize and keep my leads organized
Cons
Selly can run a tiny little wee bit slow
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
[SENSITIVE CONTENT] is phenomenal !
Reviewed on 2022/03/10
great experience so far, [SENSITIVE CONTENT] has been awesome in guiding our team to get the best...
great experience so far, [SENSITIVE CONTENT] has been awesome in guiding our team to get the best use out of the system. we have no complaints so far
Pros
Ease of operation, the integration of the app is awesome
Cons
he only thing left that would make this better is filtering text by salesman like the leads!!! MAKE THIS HAPPEN please!